Ford Edge Complaints (2013)

2,447 consumer complaints on file.

#11109550July 4, 2018
ELECTRONIC STABILITY CONTROL (ESC), ENGINE
WHY DRIVING 40 MPH THE CAR ENGINE LIGHT FLASHED ON OIL PRESSURE LOW. THE ENGINE SHUT OFF AND THE STEERING LOCKED UP MAKING IT IN POSSIBLE TO GET THE CAR OFF THE ROAD. THIS IS EXTREMELY DANGEROUS. I HAD JUST DRIVEN ON 4 HWYS TO GET HOME 50 MINUTES. WHAT IF THIS HAPPENS WHY SOMEONE IS ON THE HIGHWAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11105411July 3, 2018
UNKNOWN OR OTHER
THE " DOOR AJAR " SWITCH IN THE DRIVERS SIDE DOOR IS MALFUNCTIONING. I WAS TOLD THAT THIS IS A PROBLEM IN A LOT OF FORD EDGES. IT IS NOT EASY TO REPLACE AS THE DOOR HAS TO BE COMPLETELY TAKEN APART. COST ESTIMATE IS $400. TO REPLACE A $80 PART. BAD DESIGN. FORD SHOUL DO SOMETHING ABOUT THIS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11104468June 28, 2018
UNKNOWN OR OTHER
MY CAR KEEPS SAYING PASSENGER DOOR IS OPEN. BUT IT IS NOT OPEN.I AM AFRAID THIS WILL DRAIN MY BATTERY SO I DISCONNECT MY BATTERY WHEN AT WORK AND AT HOME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11104553June 28, 2018
POWER TRAIN, VEHICLE SPEED CONTROL
TRAVELING ON SECONDARY ROAD AND EXPERIENCED SUDDEN POWER LOSS. "AWD OFF" MESSAGE APPEARED ON SCREEN, ALONG WITH WRENCH ICON. I MANAGED TO LIMP ONTO THE SHOULDER (THANK GOD I WAS NOT ON THE HIGHWAY). CAR WOULD NOT REV UP OR MOVE. I TURNED THE ENGINE OFF, AND RESTARTED IT. EVERYTHING SEEMED TO BE FINE AT THAT POINT, BUT I AM VERY AFRAID OF THIS HAPPENING DURING MY DAILY COMMUTE ON A BUSY HIGHWAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11104561June 28, 2018
UNKNOWN OR OTHER
OUR DRIVERS DOOR LATCH INDICATES DOOR IS OPEN, HOWEVER, DOOR IS CLOSED. I SEE THAT THIS WAS CONSIDERED NOT TO BE A SAFETY ISSUE BY YOU, HOWEVER, AT NIGHT THE DOME LIGHTS DO NOT TURN OFF MAKING IT DIFFICULT TO SEE WHEN BACKING UP, ETC. THE DOOR THINKS IT IS OPEN AND MY GREATEST CONCERN IS THE AUTOMATIC LOCKING MECHANISM DOES NOT WORK ON OUR CAR, HAMPERING THE SAFETY OF MY GRANDCHILDREN RIDING IN THE BACK SEAT. PLEASE CLARIFY HOW THIS IS NOT CONSIDERED A SAFETY ISSUE. ARTICLE: THE INVESTIGATION OPENED LAST SEPTEMBER LOOKED INTO COMPLAINTS THAT THE DOOR AJAR WAS ALWAYS ILLUMINATED, MAKING IT HARD TO OCCUPANTS TO TELL IF THE DOORS WERE PROPERLY LATCHED. ACCORDING TO A INVESTIGATION SUMMARY, THE NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION IDENTIFIED 1,983 COMPLAINTS FOR 2011-13 MODEL YEAR EDGE VEHICLES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11104562June 28, 2018
SERVICE BRAKES
TL* THE CONTACT OWNS A 2013 FORD EDGE. WHILE OPERATING THE VEHICLE, THE BRAKE PEDAL BECAME DIFFICULT TO DEPRESS. WHEN THE BRAKE PEDAL WAS DEPRESSED, AN ABNORMAL SOUND WAS HEARD. THE FAILURE OCCURRED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC AND THE BRAKES WERE REPLACED; HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS RETURNED TO THE MECHANIC WHERE IT WAS DIAGNOSED THAT THE BRAKE BOOSTER WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS CONTACTED, BUT DID NOT ASSIST BECAUSE THE VIN WAS NOT INCLUDED IN A RECALL. THE FAILURE MILEAGE WAS 65,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11103960June 26, 2018
UNKNOWN OR OTHER
AS I WAS DRIVING DOWN THE STREET ON A NORMAL RIDE, ALL OF A SUDDEN I HEARD A LOUD EXPLOSION AND THEN GLASS SHATTERING. MY SUNROOF/MOONROOF HAD SHATTERED. ALL FOUR CORNERS ARE BUSTED OUT. THIS WAS OUT OF THE BLUE, NO OTHER ISSUES HAD OCCUR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11102788June 20, 2018
SERVICE BRAKES
MY WIFE WAS OPERATING HER VEHICLE AND NEARLY HAD AN ACCIDENT ON 6/17/18 BEING. ONE BY SHE TOOK IT TO MIDIS MUFFLER AND BRAKE TO INVESTIGATE THE PROBLEM. THEY PERFORMED A CHECK AND ADVISED IT WAS THE BRAKE BOOSTER AND THERE WAS A RECALL,EXTENDED WARRANTY THROUGH THE FORD, WE IMMEDIATELY CONTACTED APPLE FORD IN LYNCHBURG VA , THEY DIDN'T EXPRESS AND CONCERN AND WE'RE HESITANT TO DO ANYTHING BECAUSE WE DIDN'T BUY THE VEHICLE THRU THEIR DEALERSHIP,AFTER GOING BACK AND FORTH AND GETTING NO WHERE WE HUNG UP. WE THEN CONTACTED BERGLUND BEDFORD, VA WE BOUGHT THE VEHICLE THERE AND THEY ALSO SERVICED IT FOR 5 YEARS, WE AGAIN. GOT EXTREMELY POOR CUSTOMER SERVICE, TH THEY WANTED TO CHARGE US TO DIAGNOSE THE PROBLEM ,WHICH WAS DONE FOR FREE AT THE OTHER SHOP , THEY EXPRESSED NO CONCERN ,GAVE US A SERVICE DATE ONE AND A HALF WEEKS OUT. WE SPOKE WITH THE MANAGER NAME BRIAN WHOM ALSO DIDN'T CARE AND SAID WE DRIVE IT AT OUR RISK. A MAIN ISSUE ALL THE YEARS THEY SERVICES IT THE PROBLEM WAS KNOWN AND THEY DID NOTHING, WE EVEN HAD THE BRAKES CHECKED AND SERVICED IN OCT 2017 . THEY CHOSE TO LET AN EXTREMELY DANGEROUS SITUATION OCCUR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11102869June 20, 2018
SERVICE BRAKES
BRAKE BOOSTER FAILURE. 2013 FORD EDGE SPORT. I HEAR A HISSING COMING FROM MY BRAKE PEDAL WHEN IT IS DEPRESSED. ALSO THE PEDAL IS EITHER HARD TO DEPRESS AND/OR WILL FADE TO THE FLOOR. WHEN I NOTICED THE FAILURE I WAS TRAVELING IN CITY TRAFFIC. I NEARLY REAR ENDED A VEHICLE, TRYING TO GET MY VEHICLE TO STOP. I SAW THERE WAS A CUSTOMER SERVICE PROGRAM # 13N02 FOR 2010-2013 FORD EDGE'S. FOR SOME REASON MINE WAS NOT INCLUDED, BUT HAS FAILED THE EXACT SAME WAY. I AM RESPONSIBLE FOR THE COST OF THE REPAIR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11102335June 18, 2018
SERVICE BRAKES
BRAKE BOOSTER FAILURE AT 88000 MILES. ABRUBT ONSET OF HARD BRAKE PEDAL WITH SLOW BRAKING RESPONSE. VERY HARD PRESSURE APPLICATION WOULD EVENTUALLY STOP CAR. APPARENT RECALL ON SAME PART BUT FORD IS NOT COVERING REPAIR COST.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11102418June 18, 2018
SERVICE BRAKES
I HAVE A 2013 FORD EDGE, BRAKES GO TO FLOOR BUT NOT ALL THE TIME. 1 ST TIME I HAD BOOSTER DONE UNDER RECALL DEC 2016 MILEAGE 59080, 2 ND OCT 2017 BRAKES DID IT AGAIN MILEAGE 66982, PUT ANOTHER BOOSTER IN UNDER RECALL. DEC 2017 MILEAGE 68078 HAPPEN AGAIN, THIS TIME THE DEALER CHECK OUT THE HOLD BRAKE SYSTEM (THE SLIDE, CALIBERS ETC.) EVERYTHING OK. JUNE 2018 HAPPEN AGAIN MILEAGE 71926 . I DID HAVE AN AUTO REPAIRMAN TRY AND IT WENT TO THE FLOOR ON HIM AS WELL. I SPOKE WITH FORD ABOUT IT FORD GAVE ME A CASE # CAS- 15014600 SAID I NEEDED A DEALER TO CHECK IT AGAIN. I WENT TO PRIME FORD IN AUBURN MA (THE SAME AS THE OTHER 3 TIMES), THEY CHECKED IT AND COULD NOT FIND AND THING WRONG, THEY ASKED ME TO LEAVE IT FOR A COUPLE OF DAYS WHICH I DID AND THEY STILL COULD NOT FIND A PROBLEM. I KNOW IT IS NOT THE MASTER BRAKE CYLINDER BECAUSE WHEN THEY CHANGED THE BOOSTER THEY WOULD HAVE NOTICE LEAKAGE. PRIME HAS GONE OVER THE WHOLE BRAKE SYSTEM MADE SURE EVERYTHING WORKS OK. MY PROBLEM IS YOU DON'T KNOW WHEN THIS WILL HAPPEN, I LOOKED ON CAR PROBLEM SITE AND SAW WHERE THE FORD EDGE HAS HAD OVER 300 BRAKE PROBLEMS AND SOME OF THE THOSE HAD THE SAME PROBLEM. BUT WHAT HAPPENS NOW IF YOU NEED TO STOP REAL QUICK AND IT HAPPENS? CAR WAS MOVING AROUND 30 - 35M/H WHEN YOU GO TO STOP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11102430June 18, 2018
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
TL* THE CONTACT OWNS A 2013 FORD EDGE. ONCE THE VEHICLE WAS STARTED, THE PASSENGER DOOR LIGHTING REMAINED ILLUMINATED AND THE DOORS FAILED TO LOCK. THE VEHICLE WAS TAKEN TO MIKE REICHENBACH FORD LINCOLN (600 N COIT ST, FLORENCE, SC 29501, 888-293-4503) WHERE IT WAS DIAGNOSED THAT THE DOOR LATCH MECHANISM FAILED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE PERSISTED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11102125June 15, 2018
ENGINE, FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
WHILE DRIVING DOWN THE ROAD THE VEHICLE WILL EXHIBIT A FULL LOSS OF POWER. AFTER PULLING TO THE SIDE OF THE ROAD AND TURNING THE VEHICLE OFF AND TRYING TO RESTART IT WILL EXPERIENCE A LONG AND HARD START. THE VEHICLE WILL DO THIS WEATHER YOU ARE DRIVING 5MPH OR 70 MPH. THIS IS VERY DANGEROUS AND HAS ALMOST CAUSED ME TO BE IN SEVERAL ACCIDENTS WITH MY 3 CHILDREN IN THE CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11101944June 14, 2018
SERVICE BRAKES
MY VEHICLE HAS THE EXACT SAME PROBLEM WITH EXTENDED WARRANTY FOR FORD BULLETIN 13N02 AND FORD WONT COVER COST OF REPAIR. BULLETIN STATES YEAR 2013 AND VEHICLES BUILT AT OAKVILLE PLANT IN CANADA. I FEEL MY SAFETY REPAIR SHOULD BE COVERED, YET I HAD TO PAY $480 OUT OF POCKET. FORD HAS NOT BEEN ABLE TO TELL ME WHY IT NOT BEING COVERED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11101681June 13, 2018
FUEL/PROPULSION SYSTEM
I WAS TRAVELING ON HWY 441 UP A STEEP HILL AND TRIED TO PASS A TRUCK.THE CAR COMPLETELY LOST POWER. I WAS NEARLY REAR ENDED BY ANOTHER CAR. ON JUNE 7, 2018 BETWEEN ENTERPRISE, AL. AND MONTGOMERY AL. I WAS ATTEMPTING TO LEGALLY PASS ANOTHER CAR AND THE CAR AGAIN COMPLETELY LOST POWER ALMOT CAUSING A FRONT END COLLISION WITH ANOTHER CAR AT 65 MILES AN HOUR. SOMEONE IS GOING TO GET KILLED IF FORD DOES NOT FIX MY CAR. I HOPE IT IS NOT YOUR FAMILY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11101419June 12, 2018
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
WHILE IT STARTS INTERMITTENTLY, THE 'DOOR AJAR' LIGHT IS COMING ON ' AND STAYING ON EVEN WHEN THE DOOR IS CERTAINLY CLOSED. OVER TIME THERE IS NO AMOUNT OF DOOR SLAMMING THAT CAN GET THAT WARNING LIGHT TO SHUT OFF. IT'S MOST LIKELY AN ELECTRICAL ISSUE RELATED TO THE SWITCH INSIDE THE LATCH MECHANISM. WHILE THE DOOR WILL MECHANICALLY LATCH, ISSUES WITH THE SWITCH MAKE THE DOOR APPEAR TO BE OPEN TO THE CAR'S ELECTRONIC CONTROL UNIT (ECU). IT DOESN'T MATTER IF THE VEHICLE IS IN PARK, DRIVE, NEUTRAL, REVERSE. THE LIGHT STILL REMAINS ON WHEN ATTEMPTING TO CLOSE THE DOOR. THIS HAS BEEN HAPPENING FOR SEVERAL MONTHS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11101484June 12, 2018
ELECTRICAL SYSTEM
THE DOOR AJAR SENSOR ON THE DRIVER SIDE DOOR WILL NOT GO OFF WHEN SHUTTING THE DOOR. IT HAS BEEN DOING THIS FOR A MONTH NOW. IT POSES A SAFETY RISK TO CHILDREN IN THE BACK SEAT WHO MAY OPEN A UNLOCKED DOOR NOW BECAUSE OF THIS SENSOR FAILING TO OPERATE BECAUSE OF FORDS HORRIBLE ENGINEERING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11101530June 12, 2018
SERVICE BRAKES
BACKED OUT OF DRIVEWAY AND HAD TO PUMP/FLOOR BRAKES TO GET STOPPED! ON MAIN STREET IN FRONT OF A SCHOOL! NEW BRAKES HAD BEEN PUT ON A COUPLE MONTHS PRIOR. HAD THEM CHECKED BY MECHANIC THAT PUT THEM ON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11101265June 11, 2018
AIR BAGS
TAKATA RECALL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11100762June 10, 2018
ELECTRICAL SYSTEM
FRONT DRIVER DOOR CLOSED SENSOR INTERMITTENTLY NOT WORKING AND BECOMING MORE FREQUENT. WHILE DRIVING IT SAYS THE DOOR IS OPEN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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