Ford Edge Complaints (2013)

2,447 consumer complaints on file.

#11122034August 24, 2018
POWER TRAIN
VEHICLE WAS RUNNING FINE AS I PULLED OUT OF MY DRIVEWAY ONTO A STATE HIGHWAY. ONCE I ATTEMPTED TO ACCELERATE THE VEHICLE STARTED SPUTTERING AND ACTED LIKE IT WAS GOING TO DIE. AN ORANGE WRENCH APPEARED ON MY DASH AND SAID "SEE MANUAL". I WAS ABLE TO TURN THE VEHICLE AROUND AND GOING ABOUT 2 MILES AN HOUR MADE IT BACK INTO MY DRIVEWAY...IT CONTINUED SPUTTERING AND KNOCKING TILL I PARKED IT. ONCE PARKED THE VEHICLE IDLED FINE BUT IF I WOULD PUT IT BACK INTO GEAR IT WOULD START THE SPUTTERING/DYING PROCESS AGAIN. THIS IS THE 2ND TIME THIS HAS HAPPENED WHILE DRIVING. THE FIRST TIME I FILED A COMPLAINT AS WELL BECAUSE THE FORD DEALERSHIP COULD NOT DUPLICATE THE PROBLEM AND THERE WASN'T AN ERROR CODE. THE FIRST TIME I WAS DRIVING ON THE HIGHWAY AT 70 MPH WITH THE CRUISE ON AND IT COMPLETELY CUT OUT AND I HAD TO MANEUVER MY WAY TO THE SHOULDER. I TURNED THE CAR OFF AND BACK ON AND IT SEEMED TO RESET IT. AGAIN THE DEALERSHIP COULDN'T FIND ANYTHING WRONG OR DUPLICATE THE PROBLEM, EVEN THOUGH THEY SAID PROBLEMS LIKE THIS HAD BEEN REPORTED BY OTHER FORD EDGE OWNERS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11121563August 22, 2018
FUEL/PROPULSION SYSTEM
8/11/2018 I CAME UPON STOPPED TRAFFIC WITH NOT ENOUGH TIME TO DECELERATE. I IMMEDIATELY HIT MY BRAKES, BUT REARENDED A PICKUP TRUCK. THE TRUCK FLIPPED OVER ON ITS PASSENGER SIDE. I CONTINUED TRAVELING AND WENT ON THE EMBANKMENT. AIRBAGS DEPLOYED. I NOTICED FRONT PASSENGER SIDE IN FLAMES. PASSERSBY GOT BOTH OF US OUT. BUT THE CAR WAS TOTALLY ENGULFED IN FLAMES. IT HAPPENED ON INTERSTATE.
Crash:
Yes
Fire:
Yes
Injuries:
4
Deaths:
0
#11121657August 22, 2018
ELECTRICAL SYSTEM
BEFORE I CAN GO ANYWHERE IN MY CAR, THE DOOR AJAR INDICATION COMES ON. I HAVE TO KEEP SLAMMING MY DOOR SHUT FOR IT TO TURN OFF. IT HAS ALSO DRAINED MY BATTERY, MAKING MY CAR INOPERABLE UNTIL I REPLACE IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11121699August 22, 2018
STRUCTURE:BODY, EXTERIOR LIGHTING
DRIVERS DOOR MALFUNCTIONING. SAFETY HAZARD. DOOR DOES NOT REGISTER CLOSE EVEN WHEN SLAM IT HARD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11121270August 21, 2018
UNKNOWN OR OTHER
DRIVER SIDE "DOOR AJAR" LIGHT REMAINS ON EVEN WHEN DOOR IS KNOWN TO BE SECURELY SHUT. THIS SIGNAL ENABLES/DISABLES FUNCTIONS IN THE CAR. SAFETY IS COMPROMISED WHEN AN ERRONEOUS SIGNAL IS BEING SENT, ESPECIALLY IF CHILDREN ARE PRESENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11120939August 19, 2018
ENGINE, POWER TRAIN, UNKNOWN OR OTHER
ON 6 OCCASIONS NOW MY 2013 FORD EDGE WHILE DRIVING HAS THROWN UP A CHECK ENGINE SIGN AND THE CAR WILL JUST PRETTY MUCH DIE WHILE IN HEAVY TRAFFIC TO THE POINT THAT I AM BARELY MOVING. THEN SECOND TIME IT HAPPENED I TOOK IT TO FORD THEY SAID IT WAS THE BATTERY SO I BOUGHT A NEW BATTERY AND STILL SINCE THEN IT CONTINUES TO DO IT ALL OF THESE WAY BEFORE MY WARRANTY WAS UP BUT FORD COULD NEVER FIND ANYTHING WRONG WITH IT ON THE OTHER OCCURRENCES. ON 8/18/2018 THE CAR THREW UP A WRENCH SIGN AGAIN WHILE DRIVING AND THE CAR PRETTY MUCH SHUT DOWN I BARELY MADE IT OFF THE SIDE OF THE ROAD BEFORE BEING HIT BY ANOTHER CAR. ALL OCCURRENCES HAVE BEEN ON THE INTERSTATE HAD IT NOT BEEN FOR LUCK I DON'T KNOW HOW I KEPT FROM BEING HIT DUE TO THE CAR PRETTY MUCH WOULD ONLY ROLL BECAUSE PRESSING ON THE GAS DID NOT GOOD. ONCE TO SAFETY AND PULLED OVER TO RESTART THE CAR IT WOULD START AND BE OKAY THEN SEVERAL WEEKS SOMETIMES MONTHS IT WOULD DO IT AGAIN. LAST OCCURRENCE WAS 8.18/2019
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11120846August 18, 2018
UNKNOWN OR OTHER
DRIVER DOOR LATCH SINGLES ADJUST BUT CLOSED. LEAVING INTERIOR LIGHT AND CHIN TO STAY ON. LIGHTING AT NIGHT ON THE CAN MAKES DRIVING DANGEROUS AND THE CHIN MAKEIS VERY DISTRACTING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11120234August 16, 2018
ENGINE, FUEL/PROPULSION SYSTEM, POWER TRAIN
2013 FORD EDGE WENT INTO LIMP HOME MODE. THE ACCELERATOR PEDAL DID NOT WORK. THE CAR IDLED ROUGHLY AND HAD NORMAL A/C, BRAKES AND STEERING. THE CAR WAS GOING 55 MPH ON A CROWDED ROADWAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11120083August 15, 2018
SERVICE BRAKES
BRAKE BOOSTER. BRAKES BEGAN TO MAKE A HISSING SOUND WHEN PRESSED, AND BECAME VERY DIFFICULT TO PUSH DOWN WHEN NEEDING TO BRAKE. I TOOK MY VEHICLE TO THE FORD DEALERSHIP AND WAS TOLD THE BRAKE BOOSTER WAS FAULTY AND THERE WAS A HOLE IN THE DIAPHRAGM. COST TO ME WOULD BE $1000 AND WAS TOLD NOT COVERED UNDER WARRANTY. AFTER RESEARCHING THIS ISSUE, THERE WAS A FORD RECALL ISSUED FOR THIS PROBLEM ON 2010-2013 FORD EDGES, BUT ONLY FOR VEHICLES MANUFACTURED DURING A CERTAIN TIME PERIOD. AFTER READING, THERE ARE HUNDREDS OF OTHER FORD EDGE OWNERS WITH THE SAME PROBLEM AND HAVE BEEN TOLD THERE VEHICLE IS NOT COVERED UNDER THIS PARTICULAR RECALL AND THE COST WOULD BE OUT OF POCKET FOR THEM AS WELL. FORD IS TAKING NO RESPONSIBILITY FOR THE BRAKE ISSUE ON A PART THEY ALREADY KNOW IS FAULTY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11119378August 11, 2018
STRUCTURE:BODY
DRIVER'S DOOR STOPPED REGISTERING THAT IT WAS CLOSED, CAUSING "DOOR AJAR" WARNING REGARDLESS OF HOW HARD/COMPLETELY THE DOOR WAS SHUT. IT WOULD RESULT IN UNSAFE DRIVING CONDITIONS, AS THE CAR WOULD CONSTANTLY ISSUE AN AUDIBLE AND VISUAL WARNING WHILE DRIVING (DURING SLOW SPEEDS/COMING TO A STOP), AND KEEP THE INTERIOR/EXTERIOR LIGHTS ON WHEN PARKED, DRAINING THE BATTERY. FORD MOTOR COMPANY IS AWARE OF THE ISSUE AND HAS PUBLISHED TECHNICAL SERVICE BULLETIN (TSB 14-0011) FOR ITS SERVICE PERSONNEL, BUT HAS FAILED TO TAKE FINANCIAL RESPONSIBILITY FOR THE DEFECTIVE PARTS IMPACTING A MULTITUDE OF THEIR VEHICLE MODELS (EDGE, EXPLORER, AND FLEX AS WELL AS LINCOLN MK-X & MK-T) FOR YEARS 2011-2014. UNOFFICIALLY, THIS AFFECTS YEAR MODELS 2009-2018, BASED ON INFORMATION ONLINE FORUMS SUCH AS FORDPROBLEMS.COM. THE COST TO FIX WAS IN EXCESS OF $500 AT MY LOCAL FORD DEALER, AND I FOUND IT QUITE TELLING THAT THEY HAD THE PART ON-HAND FOR SAME DAY-SERVICE, EVEN THOUGH MY VEHICLE IS NOW 5 YEARS OLD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11118985August 10, 2018
STRUCTURE:BODY
DOOR AJAR INDICATOR KEEPS RANDOMLY COMING ON. DOORS WILL NOT LOCK AND INTERNAL LIGHTS WILL BE LEFT ON. IT DRAINED MY BATTERY AND LEFT ME STRANDED 4 HOURS FROM HOME. TRULY RANDOM TIMES... WHILE VEHICLE IS IN MOTION, WHEN PARKED AND MAYBE HOURS LATER AFTER VEHICLE IS IN PARK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11118313August 7, 2018
SEATS
FRONT SEAT MOVES BACK AND FRONT BROKE TRACK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11118164August 6, 2018
UNKNOWN OR OTHER
WITH THE VEHICLE IN PARK, AND READY TO START DRIVING, OR READY TO EXIT THE CAR, THE "DOOR AJAR" COMES ON. IF THE VEHICLE IS TO BE PARKED, THE DOME LIGHTS DO NOT GO OUT. IF THE VEHICLE IS TO BE DRIVEN, THE DOOR AJAR MESSAGE STILL DISPLAYS, A PUT IN PARK MESSAGE DISPLACES AND A WARNING NOISE IS GIVEN. THIS STARTED INTERMITTENTLY ABOUT TWO WEEKS AGO AND RECLOSING THE DOOR WOULD CORRECT THE PROBLEM. NOW IT IS A BIG PROBLEM EVERY TIME THE DRIVER'S SIDE DOOR IS USED. I SEE FROM ON LINE THIS IS A CHRONIC PROBLEM WITH THIS MAKE AND MODEL. THIS IS A COST PROHIBITIVE REPAIR WHEN YOU NEED 4 NEW TIRES
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11115634August 3, 2018
SERVICE BRAKES, FUEL/PROPULSION SYSTEM
FIRST MY ENGINE LIGHT WAS FLASHING WHEN ACCELERATING ONTO FREEWAY, THEN EVENTUALLY STAYED SOLID. CODE CAME BACK AS AIR SENSORS. I REPLACED O SENSORS UP AND DOWN LEAN BANK 2S, AND THE BRAKE BOOSTER WENT OUT ON ME COMPLETELY, FOLLOWED BY CAR STALLING EVERYTIME BRAKE WAS APPLIED FOR LONGER THEN 15 SECONDS ON AND OFF . LONG STORY SHORT PAID 2,000 ON REPAIRS. THEN ALL THE SUDDEN ENGINE LIGHTS BACK ON FOLLOWED BY LOW TONE RUMBLE AND POWER LOSS WHEN ACCELERATING TO FAST. I ALREADY REPLACED SPARK PLUGS AND COIL PACKS ALL 6, AIR FILTER AND HAD 3 OIL CHANGES. SAD PART JUST PURCHASED THE CAR 7 MONTHS AGO. HAVOC MODULE TO CHANGE AC TO HEAT ALSO WENT OUT ON BOTH SIDES BUT I DISCONNECTED AN RECONNECTED BOX ON BOTH SIDES TO FIX MYSELF .DON'T KNOW IF IT MAKES A DIFFERENCE ON AIR PRESSURE NEEDED FOR ENGINE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11115297August 2, 2018
UNKNOWN OR OTHER
WHEN THE VEHICLE IS PLACED INTO PARK AND THE MOTOR IS TURNED OFF A WARNING POPS UP ON THE SCREEN. THE WARNING SAYS "SHIFT INTO PARK".
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11115393August 2, 2018
ENGINE, FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL
WHILE DRIVING DOWN ROAD (HIGHWAY) CAR GOES INTO A LIMP MODE AND WILL TRUST START SLOWING DOWN AND EVENTUALLY COMES TO A SLOW CRAWL LESS THAN 5 MPG.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11114924July 31, 2018
POWER TRAIN
TL* THE CONTACT OWNS A 2013 FORD EDGE. WHILE DRIVING APPROXIMATELY 20 MPH, THE TRANSMISSION FAILED. UPON STOPPING, THE VEHICLE WOULD NOT ACCELERATE AND A RATTLING AND KNOCKING SOUND COULD BE HEARD WITHIN THE TRANSMISSION. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES. THE DEALER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS APPROXIMATELY 137,000. *TT CONSUMER STATED POWER TRANSFER CASE OIL LEAKER. SOME HOW OIL LEAKED FROM POWER TRANSFER CASE OUT IS A SEALED UNIT. COST OF REPAIR $2,000.00. THIS PROBLEM EXIST IN MANY FORD EDGES NOT JUST MINE. IT'S A MANUFACTURING PROBLEM THAT NEEDS TO BE LOOKED AT. UPDATED 10/16/18*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11114666July 30, 2018
ELECTRICAL SYSTEM
DRIVERS DOOR LATCH ASSEMBLY SENSOR DEFECTIVE ,TELLS DRIVER THE DOOR IS OPEN AND YOU HAVE TO CHECK IT CONSTANTLY ,SOME TIMES IT GOES AWAY AND SOME TIMES IT DOES NOT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11113342July 24, 2018
SERVICE BRAKES
THE BRAKE BOOSTER FAILED INSPECTION FOR TOTAL PARTS AND LABOR COST OF $672. SOME 2013 FORD EDGES WERE RECALLED FOR THIS BUT NOT MINE. I CALLED FORD MOTOR COMPANY TO INQUIRE BUT ONCE I STATED MY QUESTION, REPRESENTATIVE HUNG UP. I TRIED CALLING BACK BUT NO ONE PICKED UP. I WANT TO KNOW WHY MY SPECIFIC EDGE WAS NOT INCLUDED WHEN IT OBVIOUSLY SHOULD HAVE BEEN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11113124July 23, 2018
SERVICE BRAKES
TL* THE CONTACT OWNS A 2013 FORD EDGE. WHILE DRIVING 55 MPH, THE BRAKES MALFUNCTIONED WHEN THE BRAKE PEDAL WAS DEPRESSED AND THE VEHICLE FAILED TO IMMEDIATELY STOP. THE DEALER (DON DAVIS FORD LINCOLN, 633 N WATSON RD, ARLINGTON, TX 76011, (877) 417-2317) DIAGNOSED THAT THE BRAKE BOOSTER WAS FAULTY, BUT DECLINED TO REPAIR THE VEHICLE UNDER AN EXTENDED WARRANTY. THE MANUFACTURER INFORMED THE CONTACT THAT THE VIN WAS NOT INCLUDED IN THE EXTENDED WARRANTY PROGRAM BECAUSE THE VEHICLE WAS MANUFACTURED AFTER MARCH OF 2013. THE FAILURE MILEAGE WAS 101,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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