Ford Edge Complaints (2021)

114 consumer complaints on file.

#11569903February 5, 2024
VEHICLE SPEED CONTROL, POWER TRAIN, ENGINE
The contact owns a 2021 Ford Edge. The contact stated that while accelerating, the vehicle jerked and went into low-power mode. While at a stop, the contact depressed the accelerator pedal, and the vehicle surged forward. After using the phone charger, the phone charger overheated. The contact unplugged the phones. The contact stated that the steering wheel was hot to the touch. There was an abnormal burning odor detected. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic and the contact was informed that the failure was related to the turbo-eco boost and engine. The sensors, valves, brackets, and hoses were replaced, but the failure recurred. The local dealer was not contacted. The manufacturer was contacted, but no assistance was provided. The approximate failure mileage was 44,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11569757February 4, 2024
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: WARNINGS
I took my car into the dealership because my crash sensor light kept coming on & my cruise control wouldn’t work. The dealer said that the crash sensor bracket was fractured & the dealer wouldn’t repair it under warranty. The bracket wasn’t repaired, they wanted $595.00 to repair it. This is the same complaint as NHTSA ID# 11506284 on [XXX]. VIN# [XXX] . INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11564144January 8, 2024
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
I was driving the Ford Edge and the roads were a little slick so I was driving very slow. I was about 2 blocks from my house when I needed to engage the brakes to come to a complete stop, which happened to be going downhill toward a stop sign that intersected with a freeway off ramp. Both the brakes and ABS failed to engage and I hit a guard rail across the intersection. This caused significant damage to my vehicle and was very lucky that no one was hurt. The "Check Brake System" only came up after I ran into the guard rail, which was also the only time I needed to fully engage the brake to come to a full stop. The shop confirmed that the accident would not have damaged the brakes.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11546401September 25, 2023
ELECTRICAL SYSTEM
SINCE I BOUGHT THE CAR LAST YEAR I BEEN AT THE DELAERSHIP MORE THAN 3 TIMES ALREADY COMPLAINING ABOUT THE SCREEN AND THE TWO ON THE BACK OF EACH SEAT . THE MAIN SCREEN FREZEES ALL THE TIME NOT ALLOWING ME TO USE THE CAMERAS NOR GPS ETC. THE TWO AT THE BACK ARE 24/7 ON . DEALERSHIP STATES FORD HAS NO IDEA HOW TO REAPIR THE VEH . THAT I SHOULD WAIT AND THEY IGNORED MY PETITIONS FOR MY WARRANTU AMD PACKAGES INFORMATION ALONG WITH ANYTHING IN WRITING . THEY JUST CALL .. NO PAPERWOK .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11537534August 9, 2023
SEAT BELTS, SEATS
seat belts are jammed and wont come out, thr electric component of the chair movies on it's own
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11536305August 3, 2023
VISIBILITY:REARVIEW MIRRORS/DEVICES
The contact owns a 2021 Ford Edge. The contact stated while driving 50-55 MPH, the front passenger’s side mirror detached from the vehicle. The vehicle was taken to the dealer and the contact was informed that the passenger’s side mirror assembly needed to be replaced. The vehicle was not repaired. The dealer was not contacted. The manufacturer was contacted, and a case was filed but no assistance was provided. The failure mileage was 40,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11533017July 18, 2023
POWER TRAIN
The contact owns a 2021 Ford Edge. The contact stated while stopped at a car wash, the vehicle independently shifted out of neutral into reverse, without warning. The contact depressed the brake pedal and the vehicle stopped. The vehicle was taken to the dealer to be diagnosed; however, no cause for the failure was found. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was 19,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11532168July 13, 2023
VISIBILITY/WIPER, VISIBILITY:SUN/MOON ROOF ASSEMBLY
Sunroof exploded suddenly driving 25 mph shards of glass going everywhere
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11520695May 5, 2023
POWER TRAIN
My 2021 Ford Edge SEL with 22,000 miles on it, bought new less than 2 years ago, would intermittently show a warning notification on the dash saying “AWD temporarily disabled”. The car drove different when the warning came on. It was slow to accelerate and more difficult to turn. It happened twice in a span of 2 months. I brought it to the dealer and they diagnosed it as a “faulty rear differential”. They told me this is a known Ford issue and directed me to a service bulletin put out by Ford regarding this issue stating Ford is aware. My car did not have normal warning signs- no noises, no vibration, no smell, and I would have never known something was wrong if the warning didn’t pop up those two random times. I was told if the equipment failed while driving, the car could’ve seized up and wouldn’t move. They acknowledged that this is a real safety concern as there were no issues with the car except when the AWD disabled itself temporarily. The car drove normal when it started working again not long after. My car will have been at the dealer 6 days by the time I get it back, estimating about $1500 in repairs (thank you warranty). The car is serviced and maintained regularly and well cared for. This should NOT have happened and put mine and my family’s safety at risk.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11519363April 28, 2023
SERVICE BRAKES
2021 Edge- 2 week old car and when braking, car started to shake and there was a thumping voice. I got home, barely, to find the brake pads loose on the driver side rear. It was towed to the dealer and found to have a loose caliper that needed to be replaced and fixed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11518156April 20, 2023
POWER TRAIN, ELECTRICAL SYSTEM
When driving on a dry, paved side street, the ABS was “temporarily disabled” per the notification on the screen. Additionally the large display screen to control the radio, Bluetooth and temperature settings was black not working. The USB and USBc were also not working.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11508617February 22, 2023
BACK OVER PREVENTION
The contact owns a 2021 Ford Edge. The contact received notification of NHTSA Campaign Number: 22V151000 (Back Over Prevention) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the rear-view camera displayed a distorted image. The vehicle was taken to the dealer; however, the dealer was unable to perform the recall repair due to the module configuration data being missing from the Ford server. The vehicle was not repaired and remained at the dealer. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 15,130. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11506284February 8, 2023
ELECTRICAL SYSTEM
The contact owns a 2021 Ford Edge. The contact stated that while driving at various speeds the crash sensor illuminated. The contact stated that the crash sensor light was flashing on and off. The cruise control was inoperable. The vehicle was taken to the local dealer where it was diagnosed and determined that the crash sensor needed to be replaced. The contact was informed that the crash sensor bracket was fractured. The warranty was declined due to the damage. The vehicle was not repaired. The manufacturer was contacted and opened a case, but no additional assistance was provided. The approximate failure mileage was 26,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11504594January 31, 2023
LANE DEPARTURE: ASSIST
1) The lane keeping assistance feature was engaged. 2) I observed an upcoming snow drift across the road. 3) I stepped on the brakes to slow down. 4) I observed there was no oncoming traffic (two lane road). 5) I moved over towards the center of the road to better navigate the snow drift. 6. The lane keeping assistance feature adjusted my steering to move me back into my lane (closer to the ditch). 7. The vehicle entered the snow drift with my wheels turned to the right. 8. The snow drift impaired the lane keeping assistance feature. 9. I lost control of the vehicle. 10. I hit a utility pole. Does the user manual instruct the operator to disengage the lane keeping assistance feature during snow and icy conditions?
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11495169November 28, 2022
VISIBILITY:SUN/MOON ROOF ASSEMBLY
THE VEHICLES SUN ROOF EXPLODED/IMPLODED WHILE DRIVING, THE CAR IS NOW AT THE DEALERSHIP FOR REPAIR. INSURANCE COMPANY HAS A CLAIM AND IS INVOLVED. I tried to upload pictures but was not able to do so.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11486716September 27, 2022
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE:BELTS AND ASSOCIATED PULLEYS
The contact owns a 2021 Ford Edge. The contact stated while his son was driving 60 MPH, the vehicle was stalled. The contact stated several unknown warning lights were illuminated. The vehicle was not drivable. The contact arrived at the location and became aware that the serpentine belt was fractured. The contact towed the vehicle to a local dealer, where it was diagnosed with needing the serpentine belt to be replaced. The vehicle was not repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 8,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11483865September 11, 2022
UNKNOWN OR OTHER, EQUIPMENT:APPLIANCE:TV/RADIO/SPEAKERS
Hi When engaged in Apple Play or Ford Car Play and an incoming call comes in the volume is like 20 and it scares the crap out of us. It's not the phone, as it happens with any phone we plug into the USB or use wirelessly vis bluetooth. Dealer says Fiord is aware but seems to me they are taking too long to fix. I can't help thinking people are going to get into accidents from becoming scared. You can manually turn the volume down while it's ringing but at that time it is too late. It havens every time we get a call since we have owned the car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11483326September 7, 2022
FORWARD COLLISION AVOIDANCE: WARNINGS
FORD DID AN OVER THE AIR UPDATE CLAIMING TO FIX A REAR DISTORTION CAMERA… I TOOK TO DEALERSHIP (SARASOTA FORD TO FIX) THAT OVER THE AIR UPDATE CAUSE MY FRONT FORWARD CAMERA TO NO LONGER WORK.. MY VEHICLE IS NOW OVER A YEAR OLD AND I HAVE BEEN MAKING PAYMENTS… I HAVE 4 CASE NUMBERS, SPOKE WITH PLENTLY OF MOTHER FORD PEOPLE PLUS ITS LIVED AT THE DEALERSHIP … THEY HAVE NO FIX… AND THEY MAKE SURE THEY RELEASE MY CAR AT THE 5 DAY MARK, SO I CANNOT GET A BUY BACK…. I WAS DENIED A BUYBACK BC MY VEHICLE WASNT THERE “LONG ENOUGH” REALLY? THERE IS MANY MANY FOLKS WITH SAME ISSUE…. THIS IS A DANGER ISSUE WHEN U CANNOT SEE WHAT IS INFRONT OF THIS CAMERA BC IT STOPPED WORKING… I PURCHASED A 56K PLUS CAR AND NO ONE WILL HELP ME… PERHAPS A CLASS ACTION SUIT TO BUY BACK OR FIX THIS ISSUE?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11483247September 7, 2022
VEHICLE SPEED CONTROL, ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
IN feb 2022 my dash produced a pre-collision assist not avaible and also a adaptive cruise not available sensor blocked see manual. when i tried to tap the button for cruise control it would show set speed , but wouldn't let me . i called ricart ford in ohio and took it to them . they said it was the cruise control manual bracket had been damaged by outside force( a rock) and ford wouldn't fix it. Mind you I have never hit anything with this vehicle. Ricart refused todo anything so i contacted ford and they said take it to a different dealership . Took it to donley inohio they said a bird. Now the screen gltiches, the front camera doesn't work , the hatch will open and shut multiple times and when shutting the moon roof it will stop and go back . Then it made a sound and sounded like the gearbox, also car alarm went off , while running in park , nothing touching keys. Also the all wheel drive light will come on and say dissabled.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11478551August 10, 2022
UNKNOWN OR OTHER
There was an update to address a recall issue for the rear camera in May 2022, and ever since it was done the front camera has been malfunctioning. This affects parking situations and I am uncertain if it is causing any issues with other safety features. Ford gave me several options to try and “restart” the system but none have worked. It has been months and they have not provided an update to fix this camera and no one at a dealership knows anything about it or how to fix.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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