Ford Edge Complaints (2016)

926 consumer complaints on file.

#11011712July 31, 2017
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM
TL* THE CONTACT OWNS A 2016 FORD EDGE. THE CONTACT NOTICED AN ABNORMAL EXHAUST ODOR ENTERING THE CABIN OF THE VEHICLE. THE CONTACT STATED THAT THE ISSUE WAS MORE PREVALENT WHILE USING THE AIR CONDITIONING UNIT IN THE VEHICLE. THE CONTACT WAS DIAGNOSED WITH CARBON MONOXIDE POISONING AND SOUGHT MEDICAL ATTENTION. THE VEHICLE WAS NOT TAKEN TO BE DIAGNOSED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND ADVISED THE CONTACT TO TAKE THE VEHICLE TO THE LOCAL DEALER. THE DEALER WAS NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 2,066.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11010822July 26, 2017
STEERING
ADAPTIVE STEERING FAULT - INTERMITTENT ISSUE THAT CAUSES STEERING TO FEEL VERY TWITCHY AT HIGHWAY SPEED OR LETHARGIC AT SLOW SPEED. THIS HAS NOW HAPPENED ON MULTIPLE OCCASIONS. CEL IS NOT STORED ON THE COMPUTER, DEALER HAS NO WAY OF REPLICATING THE FAULT UNLESS IT HAPPENS AT THE DEALER. FAULT COMES AND GOES AS IT PLEASES. FAULT NORMALLY HAPPENS AFTER CAR IS PARKED AND TURNED ON AND GOES AWAY AT SOME POINT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11006757July 21, 2017
STEERING
APPROXIMATELY 6000 MILES AFTER PURCHASE OF THE NEW VEHICLE IT BEGAN TO EXPERIENCE INTERMITTENT ADAPTIVE STEERING FAULTS. I COULD FIND NO PATTERN TO THE FAULTS APPEARANCE OR DISAPPEARANCE. THE FORD DEALER ATTEMPTED TO FIX THE ISSUE 3 SEPARATE OCCASIONS DURING WHICH TIMES THE VEHICLE WAS OUT OF SERVICE FOR AROUND 4 WEEKS. THE TOTAL DURATION OF THE PERIOD BETWEEN WHEN THE FAULT WARNING FIRST APPEARED AND THE PROBLEM WAS OSTENSIBLY FIXED IS CLOSER TO 5 -6 WEEKS. I WAS FORCED TO DRIVE THE VEHICLE (DUE TO THE NEED FOR PERSONAL AND WORK RELATED TRANSPORTATION) FOR MUCH OF THAT TIME DURING WHICH PERIOD I WAS VERY CONCERNED FOR MY SAFETY. THE FAULT HAS NOT RETURNED SINCE THE LAST REPAIR ATTEMPT WHEN THE DEALER REPLACED THE STEERING WHEEL. HOWEVER SINCE THE FAULT WAS INTERMITTENT I CANNOT BE SURE THAT THE ISSUE WILL RESURFACE AT A LATER DATE. WHEN THE STEERING FAULT FIRST APPEARED I DID SOME RESEARCH AND IT APPEARS THAT THE PROBLEM IS FAIRLY FREQUENT FOR LATE MODEL FORDS THAT HAVE THE SO-CALLED ADAPTIVE STEERING FEATURE. BELOW IS A LINK TO AN EXAMPLE THREAD ON A FORD VEHICLE OWNER'S FORUM WHERE MANY SIMILAR EXPERIENCES ARE RELATED: HTTP://WWW.FORDEDGEFORUM.COM/TOPIC/21044-ADAPTIVE-STEERING-FAULT/ I BELIEVE THIS IS A PROBLEM WORTH INVESTIGATING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11005529July 16, 2017
STEERING
STEERING DEFAULT WARNING LIGHT CAME ON AND SIDE WARNING ALARMS STOPPED WORKING WHILE DRIVING STRAIGHT AT 70 MPH ON AN EXPRESSWAY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11005307July 14, 2017
SEAT BELTS, STEERING
CAR STEERING HARD TO KEEP WHEEL STRAIGHT. TROUBLE LIGHT INDICATES ADAPTIVE STERRING FAULT. THIS SHOULD BE UNDER WARRANTEE, AS THIS IS HAPPENING TO MANY PEOPLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11003812July 8, 2017
STEERING
ADAPTIVE STEERING FAULT INDICATOR LIGHT. STEERING WHEEL DOES NOT TRACK WITH FRONT WHEELS. DEALER UNABLE TO DETERMINE PROBLEM/FIX. 15000 MILES, THIRD TIME LIGHT CAME ON STEERING WHEEL MOVED ABOUT 30 DEGREES TO THE LEFT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11001599June 27, 2017
AIR BAGS
TL* THE CONTACT OWNS A 2016 FORD EDGE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V123000 (AIR BAGS) HOWEVER, THE PART FOR THE RECALL REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED ANY FAILURE. THE CONTACT SPOKE WITH THE JACKIE JONES FORD DEALER WHERE IT WAS INFORMED THAT THE CONTACT THAT THEY HAD NO PARTS AND THE REPAIR WOULD NOT BE ABLE TO BE COMPLETED FOR SEVERAL MONTHS. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11001431June 26, 2017
STEERING
APPROX TWO MONTHS AFTER PURCHASING THE VEHICLE, AND AGAIN APPROX. SIX MONTHS AFTER PURCHASING THE VEHICLE, THE STEERING WHEEL TURNED TO THE RIGHT APPROX. 15-30 DEGREES AFTER VEHICLE START ... AS VEHICLE SPEED INCREASED AND DECREASED, THE STEERING WHEEL WOULD MOVE RIGHT AND LEFT ... DURING THIS TIME, THE VEHICLE WOULD MAINTAIN A STRAIGHT TRACK ON THE GROUND ... AFTER TAKING THE VEHICLE TO THE DEALER, IT WAS DIAGNOSED AS WHEELS OUT OF ALIGNMENT ... HOWEVER, THE STEERING WHEEL OFFSET OCCURRED ALMOST IMMEDIATELY AFTER THE WHEELS WERE ALIGNED FOR BOTH INSTANCES ... AM CERTAIN THAT THIS ISSUE IS RELATED TO THE ADAPTIVE STEERING SYSTEM (2016 FORD EDGE SPORT IS THE FIRST VEHICLE TO GET THIS SYSTEM) ALTHOUGH I DID NOT GET AN ADAPTIVE STEERING SYSTEM FAIL LIGHT ON THE DASHBOARD DISPLAY ... THE STEERING WHEEL IS CURRENTLY TURNED TO THE RIGHT APPROX. 30 DEGREES ALTHOUGH THE VEHICLE CONTINUES TO DRIVE IN A STRAIGHT LINE ... I'LL BE TAKING THIS VEHICLE TO FORD FOR FURTHER INVESTIGATION BUT, TO DATE, THEY HAVE BEEN UNABLE TO IDENTIFY THE PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10995626June 16, 2017
STEERING
PARKED CAR AND SHUT DOWN. UPON STARTING CAR AND DRIVING OFF, THE STEERING WHEEL WAS COCKED 45 DEGREES TO THE LEFT. DEALERSHIP REALIGNED BUT LOCK TO LOCK WAS NOT THE SAME. DEALERSHIP CLAIMED IT WAS STEERING RACK BUT UPON INVESTIGATION DETERMINED ADAPTIVE STEERING PROBLEM. CAR NEEDED MORE THE SEVERAL FULL RESETS BEFORE IT WORKED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10994638June 13, 2017
STEERING
ADAPTIVE STEERING FAULT ERROR MESSAGE. LOUD CLICK UPON TURNING STEERING WHEEL, WHEEL IS NOT CENTERED WHEN DRIVING STRAIGHT. DEALERSHIP STATES NEEDS TO SEE ERROR MESSAGE WHEN IT OCCURS BUT WHEN SHUTTING VEHICLE OFF MESSAGE DISAPPEARS AND SOMETIMES TAKE SEVERAL VEHICLE RESTARTS TO GET STEERING WHEEL TO CENTER
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10994636June 13, 2017
STEERING
ADAPTIVE STEERING FAULT SERVICING REQUIRED MESSAGE. STEERING WILL IS NOT CENTERED WHEN DRIVING. LOUD CLICK NOISE HAPPENED UPON STEERING. DEALER STATES NEED TO SEE ERRROR MESSAGE BUT ONCE YOU TURN CAR OFF THE ERROR MESSAGE DISAPPEARS AND STEERING WHEEL APPEARS TO RECENTER AFTER RESTARTING CAR SOMETIMES SEVERAL TIMES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10992908June 2, 2017
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2016 FORD EDGE. WHILE DRIVING VARIOUS SPEEDS, THE STABILITY CONTROL, ABS, AND EMERGENCY BRAKE WARNING INDICATORS SUDDENLY ILLUMINATED. THE VEHICLE STALLED AND SHUT OFF. ALSO, THE HORN ERRONEOUSLY SOUNDED. THE VEHICLE WAS TAKEN TO MARSHALL MIZE FORD IN HIXSON, TENNESSEE, BUT THE FAILURE COULD NOT BE DUPLICATED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 6,212.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10992715June 1, 2017
STRUCTURE:BODY, STRUCTURE:BODY:HATCHBACK/LIFTGATE
TL* THE CONTACT OWNS A 2016 FORD EDGE. THE CONTACT STATED THAT THE LIFTGATE INDEPENDENTLY FELL AND PINNED THE CONTACT BETWEEN IT AND THE VEHICLE FOR A FEW MINUTES. THE CONTACT STATED THAT THE LIFTGATE WAS ABLE TO BE OPENED AFTER AN ADDITIONAL AMOUNT OF EFFORT WAS EXERTED. THE VEHICLE WAS TAKEN TO NATSEY FORD WHERE IT WAS DIAGNOSED THAT THE VEHICLE WAS WORKED AS INTENDED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE CONTACT SUSTAINED MODERATE BRUISING ON THE BACK AND NECK DUE TO THE FORCE OF THE LIFTGATE. MEDICAL ATTENTION WAS REQUIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 3,400. UPDATED 07/19/17*LJ *JS
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10992431May 31, 2017
ENGINE
DRIVING DOWN A STRAIGHT ROAD AT 50 MPH ON HIGHWAY 41 AND THE CHECK ENGINE LIGHT / WRENCH ICON CAME ON AT THE SAME TIME I HAD LOST ALL POWER TO ENGINE. HAD TO COAST TO SIDE OF ROAD THE CAR WOULD NOT GO ANY FASTER THAN 5 MPH. AFTER STOPPING I TURNED OFF ENGINE AND RESTARTED IT AND IT WOULD NOT IDLE UNDER 2500 RPMS. STOP ENGINE AGAIN IT SEEMED TO BE OK THEN BUT STILL COULD NOT DRIVE ANY FASTER THAN 5 MPH. I ENDED UP CALLING A TOW TRUCK. I THOUGHT AT THE TIME THAT SOMETHING WAS WRONG WITH THE THROTTLE BODY OF THE ENGINE. 1 YEAR OLD FORD WITH 6,287 MILES AND HAD JUST BEEN IN THE SHOP FOR AN OIL CHANGE 2 WEEKS EARLIER. NO RECALL ON IT WAS LISTED PER DEALERSHIP. IF I WAS IN VERY HEAVY TRAFFIC OR RAIN IT COULD OF BEEN REALLY BAD REALLY FAST. THE TOW COMPANY TOWED IT TO THE LOCAL FORD DEALERSHIP AND THEY DID SAY IT WAS THE THROTTLE BODY AND THEY WOULD FIX IT UNDER WARRANTY. I THOUGHT FORD HAD FIXED ALREADY. ANYWAY PICKUP CAR ON WEDNESDAY 5.31. HOPE IT IT FIXED NOW...
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10991999May 28, 2017
STEERING
ADAPTIVE STEERING WARNING LIGHT APPEARED, GET SERVICE WHILE DRIVING. CALLED MY DEALER AND WAS ON A ROAD TRIP 700 MILES FROM HOME. WENT TO DEALER IN SOUTH BEND, IN AND WAS TOLD THAT WE NEEDED A NEW STEERING WHEEL ASSEMBLY BUT NOT AVAILABLE UNTIL JULY, WAS TOLD CAR WAS DRIVABLE BUT NUMEROUS WARNING FEATURES THAT HAD WORKED PREVIOUSLY WERE NOT WORKING NOW. NEED TO DRIVE HOME NEXT WEEK AND HAVE MY FINGERS CROSSED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10990459May 18, 2017
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
I BOUGHT THAT SUV ON 12/9/16. ON 17/1/17 I DELIVERED (DEALER) IT FOR REPAIR, I MEAN, TO FUNCTION FOR FIRST TIME THE INTERIOR (SOFFIT) LIGHTS. ON 21/2/17 THEY DELIVERED (TO ME) THE UNIT, AFTER INSTALLED A NEW FUSE BOX (SENT FROM THE MANUFACTURER). ON 4/IX/17 (NIGHT) FROM THE LEFT SIDE OF THE SOFFIT BEGAN TO OUTBURST SMOKE/BURNING SMELL. AT THE END, THE LEFT SIDE OF THE SOFFIT AND THE BASE OF THE SUN PROTECTOR (WITH MIRRIOR) WERE BURNED. NEXT DAY, I TOOK THE VEHICLE TO THE DEALER, AND THEY HAVE IT YET. I WROTE A LETTER, WITH COPIES TO THE FORD CEO, VP CUSTOMER AFFAIRS, VP QUALITY CONTROL AND DEALER CEO. LATER I FILE A CLAIM AT THE LOCAL CONSUMER AFFAIRS OFF. THE DEALER TECHNICIAN (IN CHARGE OF REPAIR THE UNIT) SAID "THAT'S AN ELECTRICAL FLAW FROM MANUFACT"
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10990494May 18, 2017
SERVICE BRAKES
VERY SENSITIVE BREAKS ESPECIALLY NOTICEABLE AT SLOW SPEED, STOP AND GO TRAFFIC, DRIVING IN AND OUT OF DRIVEWAY OR PARKING LOT. CAN BE UNPREDICTABLE/UNEXPECTED AT TIMES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10983498May 4, 2017
AIR BAGS
TL* THE CONTACT OWNS A 2016 FORD EDGE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V123000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE UPDATED 06/21/17*LJ UPDATED 10/20/2017*JS THE CONSUMER STATED THE VEHICLE WAS REPAIRED. UPDATED 10/20/2017*JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10979881April 21, 2017
STEERING
ADAPTIVE STEERING FAULT WARNING LIGHT ON DASH. TOOK TO DEALER AND THEY FOUND NOTHING. TOLD US TO COME BACK IF IT OCCURRED AGAIN. HEARD A COUPLE OF CLICKS WHEN DRIVING STRAIGHT ON THE HIGHWAY AND THE WARNING CAME ON. WHEN WE TURNED THE CAR OFF AND RESTARTED, THE WARNING WAS GONE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10972025April 12, 2017
STEERING
TL* THE CONTACT OWNS A 2016 FORD EDGE. WHILE STARTING THE VEHICLE, THE ADAPTIVE STEERING FAULT SERVICE REQUIRED INDICATOR ILLUMINATED. IT WAS DIAGNOSED THAT THE STEERING SYSTEM NEEDED AN UPDATE. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE DEALER INFORMED THE CONTACT THAT THE STEERING WHEEL NEEDED TO BE REPLACED, BUT THE PART WAS ON BACK ORDER. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 10,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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