Ford Edge Complaints (2019)

774 consumer complaints on file.

#11362179October 1, 2020
UNKNOWN OR OTHER
REAR VIEW CAMERA. THE SCREEN WENT TO BLUE WHEN I PUT ME CAR IN REVERSE. I BACKED OUT OF DRIVEWAY AND PUT CAR IN DRIVE SCREEN WENT BLACK, THEN BLUE. WHEN I CAME TO STOP SIGN THE CAMERA CAME ON SHOWING THE STREET BEHIND ME. STARTED DRIVING AND CAMERA STAYED ON WHILE DRIVING. SECOND STOP SCREEN WENT BLUE THEN BLACK. CAR IS STILL IN DRIVE, PROCEEDED ON MY WAY. CAMERA STARTED FLASHING BETWEEN BLUE, BLACK AND SHOWING ROAD BEHIND ME. THIS HAS HAPPENED 3 TIMES ONCE IN APRIL, THIS INCIDENT IN JUNE AND ONCE IN AUGUST. I DID RESET TO SEE IF THAT WORKED AND IT DID FOR A COUPLE OF WEEKS. WITH COVID-19 RESTRICTIONS. I AM NOT DOING A LOT OF TRAVELING I CAN'T DUPLICATE IT OR WHY IT HAPPENS, I THOUGHT MAYBE CAR HAD TO BE WARM THAT ISN'T IT. JUST WHEN IT WANTS TO DO IT. THIS ALSO PREVENTS ME FROM USING SCREEN FOR RADIO OR ANY OTHER CONTROLS ON THE SCREEN. I DID REPORT THIS INCIDENT TO THE DEALERSHIP WHERE I PURCHASED MY CAR, BUT NEVER HEARD BACK FROM THEM AT ALL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11355328September 16, 2020
VISIBILITY/WIPER
PURCHASED A RENTAL TURN-IN 6/29/20 FROM FORD DEALER WITH 21,715 MILES ON IT. WITHIN 3 WEEKS I RETURNED TO DEALER EXPLAINING WINDSHIELD HAD A VERY BAD DISTORTION WHICH EXTENDED FROM THE LEFT SIDE OF REAR VIEW MIRROR DOWN INTO THE FIELD OF VISION WHILE DRIVING. THIS DISTORTION IS VISIBLE WHILE VEHICLE IS STATIONARY OR IN MOTION. PHOTOS SUBMITTED TO FORD FOR WARRANTY CLAIM & WAS DENIED. CALLED FORD MYSELF THIS WEEK & WAS TOLD THERE IS NO WARRANTY PROGRAM THAT COVERS THIS ISSUE .. THE 3 YEAR 36K MILES BUMPER TO BUMPER DOES NOT COVER THIS ISSUE. VEHICLE OWNER GETS TO PAY FOR A MANUFACTURER'S DEFECT. BACK WINDOW ALSO HAS DISTORTION BUT NOT TO THE EXTENT OF THE FRONT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11354747September 13, 2020
ENGINE
CAR SHUTS OFF WHILE DRIVING. THIS IS THE SECOND TIME THIS HAS HAPPENED. THE FIRST TIME IT HAPPENED ON THE HIGHWAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11349670August 16, 2020
SEAT BELTS
THE DRIVER'S SIDE SEAT BELT MAY BE FAULTY. IT TAKES SEVERAL ATTEMPTS TO PULL THE SEATBELT INTO PLACE. IT USUALLY TAKES SEVERAL TRIES TO FASTEN THE SEATBELT. I AM CONCERNED THIS MAY BE A SAFETY ISSUE. THIS HAS BEEN HAPPENING FOR 2 WEEKS NOW.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11348994August 13, 2020
STEERING
LOST STEERING WHILE DRIVING ON HIGHWAY. STEERING DOESN'T WORK, CANNOT DIAGNOSE THE PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11342796August 2, 2020
ELECTRICAL SYSTEM
THE NAVIGATION SCREEN WAS STUCK ON THE BACKUP CAMERA AND WOULDN'T GO BACK TO NORMAL UNTIL I SHUT THE VEHICLE OFF AND IT SAT FOR ALMOST AN HOUR. THEN THE SCREEN LOCKED UP AGAIN ON THE AUDIO SCREEN AND WOULDN'T ALLOW MOVEMENT TO ANY OTHER AREA.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11318664March 19, 2020
UNKNOWN OR OTHER
ON MONDAY MARCH 9, 2020 AS WE WERE TRAVELLING NORTH, AT APPROX. 65-MPH IN THE RIGHT HAND LANE OF US 41, ABOUT 2 MILES SOUTH OF OSHKOSH.WI, ABOUT TO EXIT THE EXPRESSWAY, IN THE RAIN WITH THE WIND BLOWING FROM WEST TO EAST, WE EXPERIENCED A SHOTGUN LEVEL EXPLOSION GOING OFF OVER OUR HEADS (FORTUNATELY, THE SUNSCREEN WAS CLOSED SO WE DID NOT GET BATHED WITH GLASS). WE HAD NEVER ONCE OPENED THE MOONROOF SINCE WE PURCHASED THE VEHICLE IN MAY OF '19. I LOOKED OUT THE PASSENGER'S SIDE MIRROR AND SAW WHAT LOOKED LIKE A SWARM OF BEES BLOWING OFF TO THE RIGHT (TURNED OUT TO BE THOUSANDS OF SMALL PIECES OF GLASS FROM THE EXPLODED MOONROOF). WE GOT THE CAR BACK HOME TO ANN ARBOR, MI WHERE IT WAS REPAIRED BY OUR FORD DEALER. FORD HAS REFUSED TO PAY FOR THE REPAIR (EVEN THOUGH THE VEHICLE IS 9 MONTHS OLD WITH 16,000 MILES ON THE ODOMETER AND STILL UNDER WARRANTY). FORD CLAIMS THAT SOMETHING MUST HAVE HIT THE ROOF TO DAMAGE IT. MY WIFE AND I WERE JUST COMPLETING AN 8 HOUR TRIP IN THE VEHICLE WHERE NOTHING HIT THE MOONROOF. THERE WAS NO DAMAGE TO EITHER THE WINDSHIELD OR TO THE SMALLER, REAR PANE OF THE MOONROOF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11317931March 13, 2020
ENGINE
FROM STOP, BEGAN RIGHT TURN INTO CITY TRAFFIC. HEARD LOUD CLICKING NOISE IN DASHBOARD. ENGINE CUT OFF. LOST POWER STEERING. COASTED TO STOP ON SIDE OF THE CITY STREET. RESTARTED ENGINE SUCCESSFULLY AND DROVE AWAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11309936February 18, 2020
VISIBILITY:SUN/MOON ROOF ASSEMBLY
TL* THE CONTACT OWNS A 2019 FORD EDGE. WHILE DRIVING 72 MPH THE PANORAMIC SUN ROOF EXPLODED WITHOUT WARNING OR IMPACT AND GLASS ENTERED VEHICLE. THE CONTACT SUSTAINED INJURIES TO HER HAND BUT MEDICAL ATTENTION WAS NOT PROVIDED AS SHE WAS CLEANING THE GLASS OFF THE SEAT. THE VEHICLE WAS TAKEN TO LES STUMPF FORD (3030 W COLLEGE AVE, APPLETON, WI 54914 (920) 731-5211) WHERE THE FAILURE WAS DIAGNOSED THAT A ROCK MAY HAVE CAUSED THE SUNROOF TO SHATTER AS THERE WAS DAMAGE THAT LOOKED LIKE A ROCK HAD HIT THE VEHICLE. THE VEHICLE WAS REPAIRED. THE CONTACT WAS CONCERNED THAT THE SUNROOF WAS NOT LAMINATED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 19,000. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11309978February 18, 2020
ELECTRICAL SYSTEM, POWER TRAIN
REAR DRIVE UNIT (RDU) PRODUCES A VERY LOUD AND ANNOYING METALLIC SCRAPING NOISE WHEN ANY DOOR IS OPENED. SSM 48007 - 2019 EDGE/NAUTILUS - CLICKING NOISE FROM RDU WHEN DOOR(S) OPENED, KEY ON, AND/OR ENGINE RUNNING ' BUILT ON 22-JAN-2019 AND THROUGH 03-MAR-2019 2019 EDGE AND NAUTILUS VEHICLES, EQUIPPED WITH AWD AND BUILT ON 22-JAN-2019 ANDTHROUGH 03-MAR- 2019, EXHIBIT A NOISE FROM THE REAR OF THE VEHICLE WHEN A DOOR IS OPENED OR AFTER KOEO/KOER. THE REAR DRIVE UNIT (RDU) IN THESE VEHICLES USES A BRUSHLESS DC MOTOR TO VARY THE AMOUNT OF TORQUE TO THE REAR AXLE, AND DURING FUNCTIONAL VERIFICATION, IT PRODUCES A NOTICEABLE NOISE THAT IS A NORMAL FUNCTION OF THE RDU. IF THE NOISE APPEARS ABNORMALLY LOUD, IT IS RECOMMENDED TO COMPARE THE NOISE FROM THE CUSTOMER'S VEHICLE WITH A 2019 AWD EDGE OR NAUTILUS BUILT BEFORE 22-JAN-2019 OR AFTER 03- MAR-2019, IN A SIMILAR ENVIRONMENT (I.E. BOTH OUTSIDE). IF THE NOISE IN THE CUSTOMER'S VEHICLE IS DETERMINED TO BE SIGNIFICANTLY LOUDER THAN A SIMILAR VEHICLE BUILT OUTSIDE THE BUILD DATES, DO NOT DISASSEMBLE THE RDU FOR FURTHER DIAGNOSIS, AN UPDATED RDU ASSEMBLY IS AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11309511February 16, 2020
ELECTRICAL SYSTEM
TOUCH SCREEN ALTERNATES FROM BLUE SCREEN TO BACKUP CAMERA AND BACK AGAIN IT SEEMS IT'S STUCK IN A LOOP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11309016February 13, 2020
ELECTRICAL SYSTEM, POWER TRAIN
LOST ALL POWER WHILE DRIVING ON HIGHWAY. I WAS ABLE TO COAST VEHICLE TO SHOULDER OF HIGHWAY AND THEN RESTART VEHICLE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11308155February 10, 2020
POWER TRAIN
TL* THE CONTACT OWNS A 2019 FORD EDGE. THE CONTACT STATED THAT WHILE THE VEHICLE WAS BEING TOWED, WITH THE TRANSMISSION SHIFTED INTO NEUTRAL, AN ABNORMAL SQUEALING SOUND WAS HEARD COMING FROM THE VEHICLE. THE CONTACT DISCOVERED THAT 25 MILES INTO THE TOW, THE TRANSMISSION HAD INDEPENDENTLY SHIFTED INTO PARK. THE CONTACT STATED THAT THERE WAS NO ONE INSIDE OF THE VEHICLE WHILE THE VEHICLE WAS BEING TOWED. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER OC WELSH FORD (4920 INDEPENDENCE BLVD HWY 278 HARDEEVILLE SC) HOWEVER, THE CAUSE OF THE FAILURE WAS NOT YET DETERMINED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 1,132. THE VIN WAS INVALID.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11301402January 23, 2020
ELECTRICAL SYSTEM
ON DECEMBER 31, 2019, THE POWERTRAIN MALFUNCTION/REDUCED POWER ERROR LIGHT CAME ON IN THE VEHICLE WHEN I STARTED THE CAR WHILE I WAS AWAY FROM HOME. WHEN I TRIED TO TURN THE GEAR SHIFT KNOB FROM PARK TO DRIVE IT WOULD NOT TURN. AFTER I TURNED THE CAR OFF AND WAITED A MOMENT THE CAR WAS ABLE TO START AND I RUSHED HOME TO CONTACT A FORD DEALERSHIP. WHEN I TRIED TO START AGAIN TO TAKE TO FORD DEALERSHIP IT WOULD NOT TURN AGAIN. THIS TIME IT REMAINED THAT WAY. ROAD SIDE ASSISTANCE WAS CALLED TO COME PICK UP THE VEHICLE THE FOLLOW DAY AFTER THE HOLIDAY TO TAKE TO THE DEALERSHIP. AS OF TODAY I STILL DON'T HAVE MY CAR THAT I HAVE ONLY HAD FOR 2 1/2 MONTHS DUE TO WHAT WAS DIAGNOSED AS A GSM (GEAR SHIFT MODULE) ISSUE. IT HAS BEEN OVER 3 WEEKS SINCE THE CAR HAS BEEN IN THE SHOP UNABLE TO GET THE PART TO FIX IT. NOT SURE IF THIS IS A SAFETY RISK FOR INJURY BUT IT IS DEFINITELY A INCONVENIENCE IN MY DAILY LIVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11296726January 2, 2020
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
2019 FORD EDGE ST - USING PARALLEL PARK ASSIST FEATURE, I FOLLOWED PROMPTS ON SCREEN, THE CAR BACKED INTO ANOTHER VEHICLE, DAMAGING THE RIGHT REAR QUARTER-PANEL OF THE EDGE. I HAD TO TAKE OVER AND BRAKE ONCE I REALIZED IT WAS ABOUT TO HIT THE OTHER VEHICLE. NO ALERTS OR WARNINGS APPEARED ON THE SCREEN. THE SYSTEM SHOULDN'T HAVE CONTINUED WITH THE PARKING STEPS IF IT "LOST" ITS SENSORS ON THE SPACE AND SHOULD HAVE SENSED AN OBJECT IN THE PATH. THE VEHICLE ALSO HAS TRANSMISSION SHIFTING ISSUES AROUND 25-30 MPH. NEARLY STALLS BEFORE SHIFTING INTO GEAR AND ACCELERATING. THIS HAPPENS 100% OF THE TIME DRIVING IN STOP/GO TRAFFIC, SLOW ACCELERATING (NOT PUTTING PEDAL TO THE FLOOR), AND DRIVING CITY STREETS. THICK ICE/CONDENSATION BUILDS UP ON THE INTERIOR SIDE OF THE WINDSHIELD WHEN PARKED OUTSIDE IN A COLD CLIMATE. MUST BE DRIED WITH A TOWEL (TOWEL WILL BE SOAKED FROM THE AMOUNT OF WATER BUILD-UP) BEFORE CAR CAN BE DRIVEN. DEFROST DOES NOT SOLVE THE ISSUE.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11290361December 20, 2019
ELECTRICAL SYSTEM:WIRING
TL* THE CONTACT OWNS A 2019 FORD EDGE. THE CONTACT STATED THAT THE BRAKE AND ANTI-COLLISION WARNING INDICATORS WERE ILLUMINATED. THE CONTACT TOOK THE VEHICLE TO SOUTHGATE FORD (16501 FORT ST, SOUTHGATE, MI 48195, (734) 282-3636) WHERE IT WAS DIAGNOSED WITH RODENT DAMAGE DUE TO SOY BASED PLASTIC IN THE WIRING HARNESS. THE MANUFACTURER WAS NOTIFIED AND AGREED TO PERFORM THE REPAIR UNDER WARRANTY. THE FAILURE MILEAGE WAS 1,200.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11288187December 10, 2019
STRUCTURE:BODY
DIFFERENTIAL RATTLED WHEN TURNING CAUSING STEERING WHEEL TO VEER.CAR BRAND NEW AND FORD DEALER REPLACED ENTIRE DIFFERENTIAL-AT SAME TIME HAD TO TIGHTEN LUG NUTS ON BOTH SIDES OF REAR AXIL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11287784December 8, 2019
UNKNOWN OR OTHER
WHILE DRIVING ON HIGHWAY ON DEC4TH HEARD A LOUD NOISE WHICH SOUND LIKE A EXPLOSION THEN GLASS CAME FALLING IN MY CAR ' TOOK BACK TO DEALER SHIP WITH 3,100 MILES ON THE CAR AND THEY SAID ITS NOT COVERED IN WARRANTY AND THAT IT WAS SOME HOW MY FAULT..AND THAT THEY SEEN SCRATCHES..MY QUESTION IS HOW IF ALL THE GLASS IS IN THE CAR AND IF SOMETHING HIT IT WHERE IS IT,WHY IS IT NOT IN THE CAR '..OH THIS IS MY THIRD AS LAST CAR FROM THIS DEALER SHIP BECAUSE ,AFTER CALLING MY INSURANCE COMPANY AND THE CALLED SHE SAID HE WAS RUDE. ..NOT ONE PERSON ASK WAS I OKAY THIS IS GLASS FALLING FROM A PANORAMIC SUNROOF THANK GOD I DIDN'T GET HURT GLASS DIDN'T FALL IN MY EYES OR EARS'..LAST THING FORD IS AWARE OF THIS PROBLEM .AFTER I TOLD THEM I WAS COMING TO GET THE CAR I ASK WAS THE GLASS STILL IN CAR AND OF COURSE IT WAS 'THE CUSTOMER SERVICE IS OUTSTANDING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11286430December 2, 2019
UNKNOWN OR OTHER
I PURCHASED A BRAND NEW 2019 FORD EDGE WITH 10 MILES ON 11/23/2019 FROM STONE MOUNTAIN FORD (SMF) IN STONE MOUNTAIN GEORGIA. FOUR DAYS LATER, I WENT INTO MY GARAGE TO GET IN MY CAR. I NOTICED THE TOP LOOKED WET... WHICH I THOUGHT WAS STRANGE SINCE IT HAD BEEN PARKED INSIDE A LOCKED GARAGE ALL NIGHT. I STOOD ON MY TIPTOES AND NOTICED THE ROOF WAS STRANGELY CRACKED WITH PIECES RAISED UP TOWARDS THE CEILING OF THE GARAGE. THE SUNROOF HAD EXPLODED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11281049November 19, 2019
STEERING
ASSISTED DRIVING LANE CENTERING. CAR GOES OVER THE DOUBLE OR SINGLE LINE ON THE LEFT OR DRIVERS SIDE BEFORE CORRECTING.THIS COULD LEAD TO SIDESWIPING CAR IN NEXT LANE OR ONCOMING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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