Ford Edge Complaints (2016)

926 consumer complaints on file.

#11282558November 26, 2019
SERVICE BRAKES
MY FIANC WAS DRIVING HER VEHICLE WHEN SHE PRESSED THE BRAKE AND IT SEEMED TO GO TO THE FLOOR. IT WASN'T UNTIL THE LOW BRAKE FLUID LIGHT CAME ON THAT SHE REALIZED THERE WAS A PROBLEM. THANKFULLY THE LIGHT CAME ON AS SHE WAS PULLING INTO A PARKING SPOT AND THE STORE AND NOT TRYING TO SLOW DOWN FROM 55MPH. I MET HER AT THE PARKING LOT SHE STOPPED IN AND UPON INVESTIGATING I FOUND BRAKE FLUID ALL UNDER THE VEHICLE AND ALL OVER THE WHEEL LINER. I HAD THE VEHICLE TOWED TO THE DEALERSHIP AND WAS INFORMED THE LEFT FRONT LINE RUPTURED. WE HAVE HAD THE CAR FOR 5 MONTHS AS WE BOUGHT IT CERTIFIED PRE-OWNED. DEALERSHIP INFORMED US THAT THE LINE WASN'T COVERED UNDER WARRANTY, IT HAS 24,250 MILES ON IT. THE SELLING DEALERSHIP ADVERTISED THE CPO AS BEING WORTH THE EXTRA PRICE OVER A REGULAR USED CAR BECAUSE IT WOULD TAKE CARE OF EVERYTHING WITH THE 12 MONTH/12,000 MIKE BUMPER TO BUMPER, A FLAT OUT LIE. I CONTACTED FORD AND AFTER A GREAT DEAL OF BACK AND FORTH FOR OVER A WEEK, THEY DENIED ANY ASSISTANCE. NOW I'M ON THE HOOK FOR A $600 REPAIR BILL AND WONDERING HOW LONG IT WILL BE UNTIL THE OTHER LINE BURSTS. THIS IS A SAFETY ISSUE AND FORD WON'T DO ANYTHING ABOUT IT. I WILL BE SELLING THIS CAR ASAP AND IT WILL BE THE LAST FORD PRODUCT I EVER OWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11280444November 15, 2019
SERVICE BRAKES
LEFT FRONT BRAKE HOSE RUPTURED. I WAS DRIVING AND THE CHECK BRAKE LIGHT CAME ON. ADDED BRAKE FLUID. THE NEXT MORNING I TOOK OUT AND CAME TO THE END OF THE STEET, HAD TO USE THE EMERGENCY BRAKE TO STOP. I TOOK IT TO MY MECHANIC, THE BRAKE HOSE HAD RUPTURED CAUSING THE BRAKE FLUID TO LEAK OUT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11280224November 14, 2019
UNKNOWN OR OTHER
WE HAVE A 2016 EDGE AND SHORTLY AFTER DRIVING WE OPENED THE VISTA ROOF NOTICED A A LONG CRACK THAT RAN COMPLETELY FROM ONE SIDE OF THE MOVABLE WINDOW TO THE OTHER. THE DEALERSHIP SAID IT WAS A STONE CHIP BUT HAVING LOOKED AT BLUE OVAL.COM I SEE THIS PROBLEM HAS BEEN ADDRESSED BY FORD AND ALSO IGNORED. SO WE NOW HAVE TO PAY FOR THE WINDOW REPLACEMENT EVEN THOUGH IT APPEARS IT IS A PRODUCTION PROBLEM. I NOW HAVE TO PAY THE PRICE FOR THEIR LACK OF ENGINEERING AND QUALITY CONTROL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11279469November 12, 2019
STEERING
WHILE DRIVING A MONTH AGO THE POWER STEERING FAULT WARNING LIGHT WENT ON& I LOST POWER STEERING. WHEN THE VEHICLE WAS TURNED BACK ON I RECEIVED 3 WARNING LIGHTS: UPHILL START ASSIST DISABLED, POWER STEERING FAULT DISABLED & TRACTION CONTROL DISABLED. 6 STEERING GEARS HAVE BEEN REPLACED IN THE VEHICLE & IT'S STILL AT THE DEALER NOT FIXED. VEHICLE IS UNDRIVEABLE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11279504November 12, 2019
VISIBILITY/WIPER
SUDDEN REAR BACKLIGHT SHATTER IN COLD WEATHER WHEN BACKING OUT OF DRIVEWAY. OUT DOOR TEMPERATURE WA 9F. VEHICLE HAD BEEN WARMING UP IN GARAGE FOR 10 MINUTES BEFORE DRIVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11279700November 12, 2019
UNKNOWN OR OTHER
I WAS SITING AT A RED LIGHT AND THE BACK GLASS EXPLODED. NOTHING HIT THE CAR, THE WINDOW JUST SHATTERED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11278698November 7, 2019
AIR BAGS
TL* THE CONTACT OWNED A 2016 FORD EDGE. WHILE DRIVING AT A LOW RATE OF SPEED, THE CONTACT CRASHED INTO ANOTHER VEHICLE. THE DRIVER'S SIDE AIR BAG DID NOT DEPLOY UPON INITIAL IMPACT. AS A RESULT, THE CONTACT'S UPPER BODY WENT INTO THE PASSENGER SEAT AND CAUSED HIS FOOT TO BECOME WEDGED INTO THE ACCELERATOR PEDAL. THE VEHICLE THEN CRASHED INTO A GARAGE. ONLY THE DRIVER'S SIDE LEG AIR BAG DEPLOYED DURING THE SECOND IMPACT. THE CONTACT SUSTAINED AN INCOMPLETE SPINAL CORD INJURY, WHICH CAUSED HIM TO HAVE NECK SURGERY. THE DRIVER OF THE OTHER VEHICLE SOUGHT MEDICAL ATTENTION FOR THEIR UNKNOWN INJURIES. A POLICE REPORT WAS FILED. THE CAUSE OF THE FAILURE WAS UNKNOWN. THE DEALER WAS NOT CONTACTED. THE VEHICLE WAS TOWED AND DEEMED TOTALED BY THE INSURANCE COMPANY (CLAIM NUMBER: 01-001-969010). THE MANUFACTURER WAS INFORMED OF THE FAILURE AND PROVIDED CASE NUMBER: CAS-24820768. THE FAILURE MILEAGE WAS 44,857.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11277542November 1, 2019
POWER TRAIN
WHILE DRIVING ON A MAJOR HEADWAY HEADED OUT OF TOWN, MY CAR STARTED TO MAKE EXCESSIVE RATTLES AND NOISES COMING FROM THE ENGINE AREA, WHEN I WOULD COME TO A STOP THE NOISE WAS MUCH LOUDER. I SMELT A SLIGHT BURNT SMELL, AND ALSO NOTICED THE GEARS JUMPING IN AND OUT. I IMMEDIATELY PARKED THE CAR, CALLED FOR HELP AND HAD THE CAR TOWED BACK. I TOOK IT TO TAMIAMI FORD, IN WHICH THEY TOLD ME THE FLEX PLATE IS CRACKED. AND I WOULD NEED A NEEDED A NEW FLEX PLATE, TORQUE, CRANKSHAFT. I HAD ABOUT 69,000 MILES ON THE CAR AT THIS POINT AND THEY SAID THE WARRANTY WAS EXPIRED AND WOULD NOT COVER THIS. THEY CONTACTED HIGHER PEOPLE AND YET STILL WOULD NOT COVER THE ISSUE. NEEDLESS TO SAY I HAD TO PAY FOR IT OUT OF POCKET. BUT AS I SEE MORE AND MORE PEOPLE ARE COMPLAINING OF THE SAME ISSUE ON FORUMS. I HAVE ATTACHED PICTURES OF MY CRACKED FLEXPLATE. I HAVE A TOW BILL AND REPAIR BILL BUT NOT ON HAND AT THE MOMENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11270851October 24, 2019
UNKNOWN OR OTHER
POWER LIFT GATE WILL NOT OPEN SOMETIMES. YOU HAVE TO GO TO THE COMPUTER, DISABLE THE LIFTGATE AND ENABLE THE LIFTGATE. SOMETIMES YOU HAVE TO DO IT TWICE. FOUND THE TEMP FIX ON GOOGLE. MY FORD DEALER KNOWS NOTHING ABOUT THE PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11269936October 21, 2019
ELECTRICAL SYSTEM
WHEN PARKED AND LOCKED, THE REAR HATCH WILL UNLOCK WHEN DRIVER GONE, OR AT NIGHT. REAR HATCH DOOR WILL NOT CLOSE BY ANY SWITCH. A DANGER TO PERSONAL SAFETY AND THEFT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11268990October 16, 2019
SERVICE BRAKES
IT BEGAN WITH THE DRIVER SIDE, THE BRAKE LINE STARTED LEAKING AND THE BRAKE PEDAL NEEDED TO BE PUSHED TO THE FLOOR TO INITIATE ANY FORM OF BRAKING ON THE CAR. THE CAR WAS JUST SERVICED, SO IT WAS THOUGHT THAT THE DEALER MESSED SOMETHING UP WHEN FIXING THE CAR. THEN, ONCE IT WAS FIXED 3 MONTHS LATER IT HAPPENED AGAIN, THIS TIME THE LEAKAGE WAS ON THE PASSENGER SIDE OF THE CAR. ONCE AGAIN THE BRAKES NEED TO BE PRESSED TO THE FLOOR TO WORK AND FLUID WAS LEAKING ALL OVER. TOOK IT TO THE DEALER AGAIN TO BE FIXED. THEY SAID IT NEEDED TO BE PAID FOR SINCE BUMPER TO BUMPER WAS ONLY COVERED FOR 36,000 MILES. BOTH TIMES THE BRAKE LINES STARTED TO LEAK (WE WERE NEVER GIVEN A REASON BY THE DEALER HOW IT OCCURED) WHILE THE CAR WAS PARKED AND WHEN STARTING THE CAR, THE BRAKE NEEDED TO BE PUSHED DOWN ALL THE WAY TO START THE CAR AND THERE WERE WARNING LIGHTS THAT THE BRAKE FLUID WAS LOW (DUE TO THE LEAKAGE). THERE WAS MULTIPLE ATTEMPTS TO CONTACT FORD REGARDING THE ISSUE WITH THE CAR AND THEY SAID SINCE THAT SPECIFIC PART WAS NOT COVERED UNDER THEIR EXTENDED SERVICE PROGRAM THAT WE HAD TO PAY FOR THE REPAIRS. WE THOUGHT THE FIRST TIME (7/15/2019) WAS A FREAK ACCIDENT OR THE MECHANIC MESSED UP WHEN CHANGING THE FLUIDS, BUT THEN THE SAME ISSUE HAPPENED ON THE OTHER SIDE 3 MONTHS LATER (10/14/2019) AND THAT SHOULD NOT BE A COINCIDENCE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11268458October 15, 2019
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2016 FORD EDGE. WHILE DRIVING AT AN UNKNOWN SPEED, THE CONTACT NOTICED AN ABNORMAL FUEL ODOR INSIDE THE VEHICLE. THE CONTACT TOOK THE VEHICLE TO BILL MARSH FORD (408 W MILE RD, KALKASKA, MI 49646, (231) 258-9192) WHERE IT WAS DIAGNOSED THAT THERE WAS A HOLE IN THE FUEL LINE AND IT NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FUEL ODOR RETURNED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 29,980.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11267659October 10, 2019
ENGINE
HAVE A 2016 FORD EDGE AT ABOUT 64,00 MILES MY CHECK ENGINE LIGHT KEPT COMING ON AND OFF, CAR WAS ALSO SPUTTERING WHEN I STARTED IT AND SOUNDS LIKE IT WILL STALL. I KEEP HAVING TO REFILL COOLANT. TOOK IT TO 3 DIFFERENT DEALERS WHO ALL SAID A CODE OF P0302 THEY ALL TOLD ME IT WAS A MANUFACTURE DEFECT OF THE COOLANT PART NOT BEING FLUSH ON THE ENGINE. I FILED A COMPLAINT THROUGH FORD WHO HAS DONE NOTHING FOR ME BECAUSE I'M OUT OF THE MANUFACTURING WARRANTY. THE SERVICE MANAGER INFORMED ME SEVERAL CARS ALL HAVING THE SAME ISSUE BUT UNDER MILEAGE FOR WARRANTY. CAR ISN'T EVEN PAID OFF AND FEEL LIKE I WAS SOLD A LEMON, NOW I NEED A NEW ENGINE AND CAN'T AFFORD ONE! WISH FORD WOULD TAKE BETTER CARE OF THEIR CUSTOMERS!!! MY ENGINE COULD BLOW!!!!!I CAN'T EVEN GET MY CAR SERVICED UNTIL DECEMBER 30TH BECAUSE DEALERSHIP HAS SO MANY CARS WITH THE SAME PROBLEM. I HAVE CONTACTED A LEMON LAW LAWYER IN THE HOPES THEY CAN DO SOMETHING FOR ME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11267304October 9, 2019
VISIBILITY:SUN/MOON ROOF ASSEMBLY
SUNROOF HAS CRACKED WITHOUT BEING HIT. TWO SPOTS IN DIFFERENT LOCATIONS ON THE FRONT HALF OF THE SUNROOF HAS WAVY CRACKS. THE CAR HAS 18,310 MILES ON IT. FORD KNOW ABOUT THIS AND CAN GIVE A [XXX] LESS. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11266472October 5, 2019
UNKNOWN OR OTHER
WHILE DRIVING AT APPROXIMATELY 25 MPH NEAR MY HOME, I HEARD A LOUD NOISE ON THE ROOF OF THE VEHICLE. I PULLED OVER TO SEE IF SOMETHING STRUCK THE ROOF. NOTHING ON THE GROUND AT ALL. WHEN I GOT HOME, I GOT ON A LADDER TO INSPECT THE ROOF. THE REAR GLASS PANEL WAS CRACKED ALL OVER. MY INSURER STATED IT WAS STRUCK BY A FOREIGN OBJECT. I WENT ONLINE TO CARGURU AND FOUND HUNDREDS OF COMPLAINTS ABOUT THE ROOF GLASS (PANORAMIC ROOF). THEY ALL CRACKED WITHOUT BEING STRUCK BY ANY FOREIGN OBJECT. THERE IS ALSO A CLASS ACTION LAWSUIT AGAINST FORD FOR NOT ISSUING A RECALL. THE PANELS ARE MADE OF LAMINATED GLASS, WHICH, ACCORDING TO FORD, MAKES THE GLASS MUCH MORE SUSCEPTIBLE TO BREAK. FORD NOW ONLY MAKES TEMPERED GLASS ROOF PANELS, WHICH ARE STRONGER. THIS, TO ME, IS AN ADMISSION OF KNOWLEDGE OF THE PROBLEM WITHOUT ISSUING A RECALL, AND COULD HAVE CAUSED SERIOUS INJURY. MY AUTO INSURANCE HAS THE CLAIM BUT IS GIVING ME A HARD TIME DUE TO THE DEFECTIVE MATERIAL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11265699October 2, 2019
ENGINE
MY CAR HAS STARTED TO SHAKE VERY BADLY, AT LIGHTS, STOP, START, ALL TIMES. COOLANT IS LEAKING INTO THE CYLINDER HEAD CAUSING IT TO MISFIRE CONSTANTLY AND CAUSING THE SHAKES. THIS WAS REPAIRED ONCE ALREADY IN 2017, BUT THE REPAIR HAS FAILED AND IS HAPPENING AGAIN. FORD SAYS I NEED A NEW ENGINE BUT I'M OUTSIDE MY WARRANTY AND THEY ARE NOT WILLING TO COVER THE FULL REPAIR. THEY HAVE A TSB 19-2208 THAT HAS BEEN UPDATED IN JUNE OF 2019 TO CHANGE THE REPAIR FOR CYLINDER REPLACEMENT TO ENGINE REPLACEMENT. THIS ISSUE CAN CAUSE THE CAR TO OVERHEAD AND STALL IF NOT CAUGHT RIGHT AWAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11259135September 30, 2019
STEERING
TL* THE CONTACT OWNS A 2016 FORD EDGE. WHILE DRIVING 10 MPH, THE STEERING WHEEL SEIZED AND TWO UNKNOWN WARNING INDICATORS ILLUMINATED. IN ADDITION, THE ADAPTIVE STEERING FAULT SERVICE REQUIRED MESSAGE WAS DISPLAYED. THE CONTACT CALLED DON HINDS FORD INC (12610 FORD DR, FISHERS, IN 46038, (317) 849-9000) AND INFORMED THEM OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED AND PROVIDED CASE NUMBER: CAS-24406514K1H6S2. THE FAILURE MILEAGE WAS 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11258598September 27, 2019
STRUCTURE:BODY
I NOTICED A LARGE CRACK IN MY 2016 FORD EDGE SPORT SUN ROOF. I GOOGLED THIS ISSUE AND NOTICED THAT MANY PEOPLE HAVE HAD THE SAME ISSUE. THE DEALER TOLD ME THAT THIS WOULD NOT BE COVERED AND THAT I COULD CALL FORD DIRECTLY. I CALLED FORD AND THEY MENTIONED THEY HAVE NEVER HEARD OF THIS ISSUE. I FIND THIS HARD TO BELIEVE. I AM NOT SURE WHEN IT EXACTLY HAPPENED. SOMETIME BETWEEN SUNDAY, SEPTEMBER 22ND AND MONDAY, SEPTEMBER 23RD
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11257086September 21, 2019
SERVICE BRAKES
RIGHT FRONT BRAKE LINE FAILED RESULTING IN REDUCED BRAKING AND THE PEDAL GOING TO THE FLOOR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11255227September 13, 2019
STRUCTURE:BODY
SHORTLY AFTER BUYING (42,353 MILES) THIS FORD EDGE, PANORAMIC SUNROOF DEVELOPED CRACKS WHILE JUST SITTING IN THE DRIVEWAY. I HAD TO REPLACE IT ($802) BY SAFELITE BEFORE IT COMPLETED BRAKES AND FALLS ON TOP OF EITHER ME OR MY WIFE. I HAVE READ THAT THIS IS A COMMON PROBLEM FOR THIS TYPE OF VEHICLE. DID NOT KNOW THIS PRIOR TO BUY. MY WIFE IS IN CONSTANT FEAR IT MIGHT HAPPEN AGAIN AND THAT GLASS WILL FALL ON HER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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