Ford Edge Complaints (2018)

850 consumer complaints on file.

#11481842August 29, 2022
POWER TRAIN
The contact owns a 2018 Ford Edge. The contact received notification of NHTSA Campaign Number: 22V413000 (Power Train) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted and confirmed that the parts were not yet available. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11481037August 24, 2022
ENGINE AND ENGINE COOLING
The contact owns a 2018 Ford Edge. The contact stated that while operating the vehicle, the engine would rough idle and misfire with the check engine warning light remaining illuminated. Additionally, white smoke was present coming from the tail pipe. The contact stated that it was discovered that the coolant level was very low. The vehicle was taken to the local dealer who diagnosed that the coolant had leaked into cylinder #3, causing damage to the engine. The contact was informed that the engine needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure but no assistance was offered. The failure mileage was 115,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11479908August 18, 2022
POWER TRAIN:AUTOMATIC TRANSMISSION, POWER TRAIN:AUTOMATIC TRANSMISSION:GEAR POSITION INDICATION (PRNDL), POWER TRAIN:SHIFT LINKAGE/CABLE/ROD
2018 FORD EDGE. CONSUMER WRITES IN REGARD TO PARTS BEING UNAVAILABLE TO PERFORM SAFETY RECALL. THE CONSUMER REFCERENCED SAFETY RECALL 22S43/22V413. THE CONSUMER STATED THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME COMPLETING THE RECALL REPAIR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11479844August 17, 2022
ENGINE
Coolant leaking into the engine which cracked the engine, need a new engine
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11479640August 16, 2022
ENGINE
My car needs a new engine. I got an oil change in March and everything was fine with the engine. Then in June a cloud of smoke came out of my tail pipe when I started the car, but since at this time the car had been sitting I thought this was the cause. A couple days later my check engine light came on and an indicator stating my coolant was hot when i was accelerating getting on the fwy. I checked the coolant and it below the minimum which was odd since i had gotten an oil change and topped off my fluids only a couple months before. I added coolant and the indicator and check engine light went off. My check engine light, another billow of smoke and my car stating my coolant was overheating happened again early July and I tool my vehicle in on July 18th to get looked at. It was inspected by a technician and was informed that it needed a new engine because the coolant leaked into the engine. It was inspected again by portfolio ins co and because I can’t find a receipt they will not fix it until I can. And Ford even though this is a common issue on my year make and model they will only cover it until 60,000 miles. I bought my car with 38,000 miles on it. It has been a month already and my car is still just sitting at the Ford dealership.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11479195August 14, 2022
ENGINE
Check Engine light came on in June of 2022 and the code was for a cylinder one misfire. Took the vehicle to dealership where they confirmed it is a known issue amongst this make, model, and year. They determined coolant was leaking into the engine and the only repair was replacement of the engine. They told us there was a bulletin issued by Ford for the problem but no recall. The engine had to have coolant replaced several times over a short period of time. The leak caused burn off of the coolant that in turn changes exhaust. The engine can overheat and cause larger damage because there is no indicator to alert or warn of low coolant. The issue poses an environmental and safety risk as the vehicle can shut off at random and reach temperatures that can cause a fire.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11478958August 12, 2022
POWER TRAIN:AUTOMATIC TRANSMISSION
2018 FORD EDGE. CONSUMER WRITES IN REGARD TO NHTSA SAFETY RECALL 22V-413.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11479027August 12, 2022
POWER TRAIN
The contact owns a 2018 Ford Edge. The contact stated while driving at various speeds, the accelerator pedal was depressed but the vehicle hesitated and stalled on several occasions. The vehicle was taken to the local dealer where the transmission was repaired. However, the failure reoccurred. No further information was available. The vehicle was taken back to the dealer where it was diagnosed that the transmission was faulty and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure but provided no assistance. The failure mileage was 20,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11479031August 12, 2022
ENGINE
We have 64,000 miles on this car. A p0303 code came on and took vehicle to ford. Mechanic said we need a new engine and quoted us $7,584. We were told that we're 4,000 over our warranty and the dealership and ford will not pay a cent toward repair. This is a well known issue with the 2.0 turbo engine. There are numerous accounts of this engine failing and still ford turns a blind eye.There is a t.s.b. #22-2229 and ford will not fix this. This needs to be addressed with ford and they need to pay for their failure. Thank you.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11478866August 11, 2022
POWER TRAIN
The contact owns a 2018 Ford Edge. The contact received notification of NHTSA Campaign Number: 22V413000 (Power Train ) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Vin tool confirms parts not available
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11477495August 4, 2022
ENGINE
Vehicle started going through coolant with no signs of leaks anywhere. We took it to multiple mechanics and no one could find any coolant leaks.We were still putting coolant in every other week, again no signs of leaks anywhere but empty coolant tank. Turns out the coolant was going straight into the motor mixing with the oil causing it to slowly seize up. The repair shop it’s at told us this issue wasn’t preventative maintenance but a mechanical failure on Ford’s part and their 2.0 eco boost engines. According to some Ford forums this failure is common with the 2.0 eco boost motor. There’s also a class action lawsuit pending against Ford for this mechanical failure of theirs. This repair is nearly 10 thousand dollars (who has 10k for repairs?! we’re still making payments on the thing) This has put our family without our vehicle for quite some time. The slow breakdown of our 2018 vehicle has been frustrating and disappointing to say the least. This is a Ford mechanical failure and they need to be held financially accountable for a faulty product they know is failing.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11477418August 3, 2022
ENGINE AND ENGINE COOLING
The contact owns a 2018 Ford Edge. The contact stated while driving 50-55 MPH and overtaking another vehicle, the accelerator pedal was depressed and the vehicle hesitated to respond. There was no warning light illuminated. The contact stated upon starting the vehicle the next day, the vehicle experienced a rough start. The contact stated that the check engine warning light was illuminated. The contact was able to drive the vehicle. The vehicle was taken to an independent mechanic where the sparks plugs were replaced and the check engine warning light was reset. However, the failure reoccurred while driving. The vehicle was taken back to the independent mechanic where the check engine warning light was reset; however, the failure persisted. The vehicle was taken to the local dealer where it was diagnosed that coolant was leaking into cylinder #2. The contact stated that the failure was associated with Ford Technical Service Bulletin Number: 19-2208. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA. The failure mileage was approximately 79,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11475914July 26, 2022
ENGINE
Coolant intrusion into cylinder 2 due to design flaw.Ford is aware of the isssue and has a bulletin for techs to diagnose. This is the same issue happening with the escapes that ford has issued a recall for yet there has been nothing for the edge. My car is 4 years old and I have to pay out of pocket for a brand new engine because of course it is past the warrenty...
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11475602July 24, 2022
POWER TRAIN, UNKNOWN OR OTHER
Car rolled out of drivewayacross road and hit tree in neighbors yard which kept it from hitting house. 10,000 in damages to rear of car. While car being repaired heard about recall. Body shop told us about it. Took @ 3 months to get car repaired. No one in car at time of rollaway
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11474587July 18, 2022
ENGINE
Engine light came on. Vehicle brought to dealership. Needs new engine 75k miles. Due to "porous engine block". Extended warranty company will not fix because it is a "known manufacturing defect" ($8200) Codes pulled p0303 p0316 Ford is risking the safety of all who are driving these vehicles and those who may be on the road with one. The FIRE RISK associated with this KNOWN DEFECT needs to be addressed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11474594July 18, 2022
ENGINE
Check engine light came on as well as a high coolant temperature. Took the car to the dealer and had it tested. Coolant is leaking into the middle cylinders. Will need a new engine.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11473292July 11, 2022
ENGINE, POWER TRAIN
I've bought a 2018 Ford Edge SEL July of 2021 at Zech Ford (Kansas), it had just a little over 50k miles, within the first month of ownership, engine light comes on (code P0301), I took to the dealership and they replaced the oxygen sensor, everything seemed fine since. This last May, the flex plate cracked, I took to Greenway Ford dealership (Florida) and paid $3,085.36 for the repair, within just an hour of having the car back, engine light comes on (P0301), I immediately took the car back, they kept the car for the weekend, replaced the stream O2 sensor and charged me $105.24, they only charged me for the part, they waived the labor fee since I just had a $3k repair. Now, 2 months later, engine light comes on again for the same code P0301, but this time I can hear liquid running through the dashboard and a lot of white smoke coming out of the exhausts, I popped the hood and see that the coolant container is virtually empty, so I’ve bought some and added to it, I took it back to Greenway Ford, left the car there and couple hours later they called me to let me know that the coolant leaked into the cylinder and tells me that my only option is to have the engine replaced at a cost of $8400! This is my only car, I still owe $22,700 and I do not have $8k to get it repaired! And the car has about 94k miles now,
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11472862July 8, 2022
ENGINE
There is a crack in the engine block that is pulling coolant into the engine causing total engine failure. In addition there are carbon deposits in the coolant which means the exhaust is being pulled into the coolant/engine system. The first indicator of a problem was at 80k miles with rough idle and hesitation on acceleration. 2 engine check lights lead to replacing 'bad coils' and spark plugs. Then the car started to overheat and ran out of coolant. We replaced to coolant and it ran out again 3 weeks later. With no evidence of a coolant leak we knew there was a major problem and online research showed likely total engine failure. This has been confirmed by the dealer and requires a whole new engine long block ($9000 repair). Driving a car with a cracked engine block is dangerous to myself and others on the road. Luckily I figured out the problem myself before something happened while driving.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11472995July 8, 2022
ENGINE
Check engine light came on and I brought it in for diagnostic. I was told cylinder misfire and coolant is leaking into cylinder and damaged engine. I was told I need a new engine. I have 71k miles so I am outside of warranty. Both the dealer and independent repair shop I went to both told me the exact same diagnosis and that they have both been seeing this a lot with this 2.0 ecoboost engine. There should be a recall on this, not just a service bulletin when it’s a known issue with this engine. Engine replacement should not be happening on this year vehicle and with these low of miles (but just outside of warranty!)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11472437July 5, 2022
SEAT BELTS
The seat belt on the driver's side front keeps getting locked up and won't release. I have to mess with the seat belt height adjuster to get it to work and sometimes it just doesn't which then makes my seat belt alert light and beep go off every few minutes. It's also against the law to go without my seat belt which is definitely an issue. I haven't even had this car for a year and I have not had any accidents nor did the car report I got when I purchased it state that there were any accidents on it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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