Ford Edge Complaints (2019)

774 consumer complaints on file.

#11487849October 4, 2022
ENGINE
I was driving the vehicle in highway traffic with a slowdown in the morning , I was driving 14mph and vehicle had about 60,005 miles. The engine started knocking hard while I was driving, prior to this the engine had no issues. The diagnosis’s that the Ford dealership gave was that engine threw and engine rod on cylinder number 6, there was no warning lights that showed. Issue has been reported to Ford and they have yet to reached out due to their engine failing just a few miles over 60k. If i was in regular speed traffic my vehicle would of stopped right on traffic lanes and could of caused an accident. Vehicle is currently in the Ford shop awaiting for repair cost.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11487178September 30, 2022
ENGINE, FUEL/PROPULSION SYSTEM, POWER TRAIN
Was driving vehicle at 45 mph but once the vehicle slowed down to under 25 mph it would start sputtering. Drove about a half a mile and engine light came on stating Engine Coolant Over Temperature. I pulled immediately over into the emergency lane and turned car off. There was thick clouds of smoke rolling out of the exhaust pipes. Even under the hood was some smoke. Once vehicle stopped smoking so badly I opened the hood. I checked the oil and smoke could be seen coming from the oil stick. Looking at the coolant reservoir, it seemed to be empty. I had just had the fluids looked at a week prior to this! Called Ford Roadside Assistance and was told it would be upto 3 hours before a tow truck could arrive. I was on a heavy traffic highway in northern virginia with a child. I called a local tow truck driver who came in about an hour. I paid 300 to have it towed to my home town 74 miles away. Then was told by Criswell Ford they could not get to my vehicle for weeks since they had 1 mechanic. Had it towed again by Ford to Marlow Ford. They claim the EGR Cooler failed per technical service bulletin but states no engine damage. I cannot believe this didn't cause engine damage with extreme Temps. Where did the coolant go to? I have 42,500 miles on engine and still owe 12k. No vehicle should be doing this. They recalled the Edge from previous years with this issue. Why don't they uphold all years that this egr cooler is failing and not just do a service bulletin. I'm afraid the engine has damage to the intake and will show its ugly self once warranty is no longer at 5/60k. Any help would be appreciated.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11487023September 29, 2022
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Was driving on freeway, in the middle lane, and card just started slowing down for no reason, pressed gas and it still was slowing down. It felt like the brakes were being applied even though I was just pressing the gas. Finally it stopped and I turned the car off and then back on and the problem went away. I think it was the adaptive cruise control and not the collision avoidance because no warnings came u on the dash. Luckily the cars behind me were able to stop without rear ending me but they sure were angry with me.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11485180September 19, 2022
POWER TRAIN
The contact's husband owns a 2019 Ford Edge. The contact stated that while driving approximately 55-60 MPH, the vehicle inadvertently decelerated to 30 MPH. Additionally, the vehicle was shaking and jerking while driving. The vehicle was taken to the dealer; however, no error codes were retrieved. The dealer recommended that she replace the tires and the battery. The vehicle was then taken to Champion Chrysler Dodge Jeep Ram (4505 W 96th St, Indianapolis, IN 46268) where she was advised to take the vehicle to a Ford dealer. The vehicle was taken to Pearson Ford (10650 N Michigan Rd, Zionsville, IN 46077) where it was diagnosed with fuel injection line failure. The contact declined the fuel injection line repair and took the vehicle back to Champion Chrysler Dodge Jeep Ram where the technician test-drove the vehicle and determined that the transmission needed to be replaced. Champion Chrysler Dodge Jeep Ram advised her to contact the warranty company for assistance. The warranty company referred her to a transmission specialist who diagnosed that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 70,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11484257September 13, 2022
POWER TRAIN
Sunday September 4th my 2019 Ford Edge with 35,995 miles, started idling rough, and white smoke started coming out of the tailpipes. I completed my drive to my sisters house and left it to set and cool down for about 5 hours. When I left to head home it lurched forward while coming to a stop sign and went dead. I started it back up and a bunch of white smoke came out of the tailpipes and it smelled awful so I barely pulled it off to the side. My brother in law came and picked us up and he said the car was way too hot to have been sitting for that long. I had my son in the back seat and this all scared him to death. Through all of this not one dashboard light came on. No engine overhearing light, no check coolant light, no check engine light - NOTHING. I had it towed to the dealership the next day. Dealership says they replaced the EGR cooler and reprogrammed the PCM. Hopefully I have no further issues.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11483683September 9, 2022
WHEELS:LUGS/NUTS/BOLTS/STUDS
The lug nuts are swollen up and the lug wrench that came with the vehicle. Had the tires rotated at a Firestone Service center and the service Tech said he couldn't get the 22mm socket to fit. I search this problem and found there is a problem with the two piece lug nuts swelling up.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11482078August 30, 2022
ENGINE
The contact owns a 2019 Ford Edge. The contact stated while driving 55 MPH, the vehicle performed as designed; however, while driving under 55 MPH, the vehicle would jerk and lunge while driving. No warning lights were illuminated. The vehicle was taken to the dealer where the contact was informed that there was nothing that could be done to correct the failure. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was informed to contact the NHTSA Hotline. The failure mileage was approximately 42,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11481881August 29, 2022
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:GAS RECIRCULATION VALVE (EGR VALVE)
The contact owns a 2019 Ford Edge. The contact stated while driving 45 MPH, the vehicle was driving rough. The contact stated that the vehicle then lost motive power and stalled without warning. The contact was not able to pull to the side of the road; however, the vehicle was towed to the dealer. The dealer stated that the EGR cooler needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and a case was filed. The failure mileage was 31,005.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11481178August 25, 2022
VISIBILITY:SUN/MOON ROOF ASSEMBLY
The contact owns a 2019 Ford Edge. The contact stated while driving at approximately 60 MPH, the sunroof inadvertently exploded without warning. The vehicle was taken to the dealer where the contact was advised to contact the manufacturer for assistance. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that the sunroof was not covered under warranty. The contact was referred to the NHTSA Hotline for assistance. The failure mileage was approximately 85,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11479353August 15, 2022
SERVICE BRAKES
Within 2 minutes of cold starting car, the brakes did not immediately stop the car. The drivers had the pedal almost to the floor to stop the car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11478002August 7, 2022
FUEL/PROPULSION SYSTEM, ENGINE
I cut my car off to fill up with gas, after filling up with gas I get back in my 2019 Ford Edge Titanium 2.0 Eco Boost and my car would not crank. It was turning over but would not crank. Finally, after my fourth time trying to start my 2019 Ford Edge it finally started and I had pump the gas pedal to keep it running. Then I noticed the engine light on, and my 2019 Ford Edge was running rough and sounded horrible. I took my 2019 Ford Edge to the Ford Dealership and was told that the Purge Solenoid Valve was bad, Giving my 2019 Ford Edge a default code a P0456 Fault Code (Evaporative Emission System Leak Detected, Severity 1 of 3, Service Should Be Scheduled and Repaired). My 2019 Ford Edge Titanium 2.0 only had 74,000 miles at the time this happened. The Ford Dealership told me that the Purge Solenoid Valve is/was not covered under the warranty. I believe a recall should be posted for the 2019 Ford Edge Titanium 2.0 Eco Boost. Because the part should not fail at under 100,000 miles. Also, this could affect the Oxygen Sensors Failing also. As a result of leaving a family stranded at the gas pump because there car will not start. Thank You, [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11477642August 4, 2022
ENGINE
Engine coolant leaked into the engine causing catastrophic engine failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11473766July 13, 2022
UNKNOWN OR OTHER
The moon roof broke. As we were driving down the highway we heard a metallic ping. After we parked I was hit in the head by a piece of glass from the roof. When I looked the drivers front corner on the mood roof broke right then. As I looked each of the four corners were broken.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11473046July 9, 2022
WHEELS
Went to Stevens 112 Ford for Oil Change and “The Works”. Service man came out to tell me the lug nuts were swollen and they couldn’t rotate tires without destroying the lug nuts. It was advised to me, it would cost me $519.00 plus tax to replace the lug nuts. I advised the service man not to perform the task, as I was not getting billed that exorbitant charge for lug nuts that are not very old. There is obviously something terribly wrong with the way these lug nuts are designed and manufactured. I have never experienced this type of issue in the past on any of my Ford vehicles. FORD NEEDS TO SERIOUSLY CONSIDER THIS ISSUE AND RECALL THE PRODUCT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11471293June 28, 2022
POWER TRAIN
Vehicle automatically shifts into park at times, normally at stops when the automatic start/stop function is on. Sometimes the vehicle has to be restarted.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11469354June 15, 2022
UNKNOWN OR OTHER
I was leaving for work and I got to the end of my road and realized I forgot my wallet at home. I turned around and came back to my house. I parked in my driveway where there is a wooden gate. I parked my car, turned it off. Got out of the car and it was rolling forward toward me and my gate. Luckily the gate stopped it from rolling and I jumped into it and put the emergency brake on first then I notice the knob was in P(Park). I was not injured but the front of my passenger bumper which hit my gate got scuffed up. They say at ford there is mp recall bit when I googled my scenerio it has happened to several other people and now ford has issued a recall.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11468461June 9, 2022
UNKNOWN OR OTHER
The sunroof Glass exploded out of the car, If the sliding sun visor was not closed Glass would have been in eyes. 6
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11467002June 1, 2022
WHEELS
lug nuts on a 2019 Ford Edge 27,000 miles on it. Mechanic said they were flatten and need replaced this vehicle has been to Ford from day 1 for maintenance every oil change and rotate tires. Ford is putting out subpar equipment and we are supposed to say Okay? It just cost me $177.80 to replace all lug nuts
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11466750May 31, 2022
SEAT BELTS
I noticed that the the drivers seat belt will not retrack and is unable to be used when it's hot outside, i.e. above 80 degrees or sot! It gets stuck and and I am unable to pull it out for proper use. This is a major hazard and it is required by law to be in use in my state of Michigan. It has not been inspected but through online research, I unfortunately discovered that this is a common problem for this vehicle. There weren't any warning signs prior to this seatbelt failure. Thank you.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11465593May 21, 2022
SEAT BELTS
The seat belts in my truck especially the front driver seat does not come out for me to pull at all. Sometimes I have to drive without it. It only works about 4xs out of the week. It's very hard to pull and stops too short to fit around me
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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