Ford Edge Complaints (2018)

850 consumer complaints on file.

#11492148November 3, 2022
UNKNOWN OR OTHER
My 2018 Ford edge coolant was leaking into my engine causing my oil to turn carmal color.My car only has 81000 miles on it. I had just turned my car on and white smoke came out of the exhaust pipes and then my car light came on that the car was overheated.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11491282October 28, 2022
ENGINE
TSB 22-2229 Had dealer change spark plugs, while attempting broke spark plug off in head. Reported they would have to replace the head. More investigation led them to TSB 22-2229 and a boroscope of the head found coolant intrusion. Now the dealer states it will cost me 6500$ to repair the long block due to the coolant intrusion. This is a known problem with 2014-2018 Ford Edge and Ford Escapes as well as other vehicles. Copied from a law group website who is filing a class action lawsuite "Experts recommend that customers notify the Ford motor company as soon as possible once they identify an issue. These problems are not always simple and could cause dangerous consequences. If the leak inside it is left unfixed, it could cause problems with the engine and cause a rear-drive axle seizure." A quick search of this has hundreds of complaints stating this issue. This is not just a rear drive axle seizure issue. This could cause a fire in the engine due to coolant in the combustion. The check engine code did display with a P0300 MISFIRE Cylinder 3 code on it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11491171October 27, 2022
POWER TRAIN
The contact owns a 2018 Ford Edge. The contact received notification of NHTSA Campaign Number: 22V413000 (Power Train) however, the part to do the recall repair was not yet available. The contact stated that while driving at an undisclosed speed, the transmission failed to shift into the intended gear, and then the vehicle lost motive power. The dealer was made aware of the failure but provided no assistance. The vehicle was not diagnosed nor repaired. The manufacturer was not made aware of the failure. The failure mileage was unknown. The VIN was unavailable.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11490301October 21, 2022
ENGINE AND ENGINE COOLING
The contact owns a 2018 Ford Edge. The contact stated while driving 65 MPH, the check engine warning light illuminated. The vehicle was taken to an independent mechanic who reset the check engine warning light; however, the failure reoccurred a week later. The contact stated that the failure reoccurred on 4 separate occasions. The vehicle was taken back to the independent mechanic where the thermostat, the hoses, and radiator hoses were replaced; however, the failure persisted. Additionally, the contact stated that the vehicle was experiencing rough starts. The dealer was notified of the failure. The vehicle was taken to an independent mechanic where it was diagnosed that coolant was leaking into the cylinders. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 40,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11490156October 20, 2022
POWER TRAIN
My vehicle is not listed under the recall 17S16(2) this is an expansion to recall 17V-427 yet my car has been sitting for 4 months at a FORD dealership because the TORQUE CONVERTOR that is not performing IS ON BACKORDER. Why is FORD being allowed to string me the consumer along until they decide that this is a big problem? I received a Service Notice (Customer Satisfaction Program 22N12 stating that they are aware of a problem with the flexplate, transmission fluid pump and Torque convertor but no RESOLUTION. I cannot AFFORD to keep making car payments for a car I cannot drive. I am beyond frustrated and FORD will not communicate with me.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11490175October 20, 2022
STEERING, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
About a week and a half ago, we started getting an error message that the Adaptive steering fault requires service. We contacted our local Ford dealer who says it could be an electrical issue. But can't see us until Nov 1st. Additionally ,when driving straight, the steering wheels ( Ford logo) is turned to the left. It is worrisome but the dealer says it's safe to drive. I don't think so. In doing our research,we've found that this seems to be an issue. I shouldn't have to pay for theses repairs whether through my pocket or through my extended warranty. Which will be out of pocket either way, because I pay for this through my car note and would have a deductible.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11489717October 18, 2022
POWER TRAIN, ENGINE
My vehicle only has 77K miles on it and is already needing an entirely new engine due to coolant intrusion into the cylinder. We discovered this after replacing all the spark plugs in the vehicle and the check engine light not disengaging. You should not have to replace an entire engine with only 77K miles. This is a known issue with FORD referencing two bulletin's - the first bulletin #19-2346 and now with bulletin #22-2133. They are refusing to cover the repairs 100% and expecting the consumer to pay 40% of the cost of their known issue of a $10K repair ticket. It also clearly states in the recent bulletin that the MIL may or may not engage with this issue. If we had know that this was an issue with this vehicle inside the 5 year/60K mile powertrain warraty which would have covered the repairs 100% we would have taken care of it then. The MIL was never engaged and provided any indication that this was going on. It was discovered after the MIL engaged at 77K miles and we took it in for service and had all spark plugs replaced costing almost $300 in repairs just to discover that did not resolve the check engine light to stop illuminating. This vehicle has been maticulously maintained since taking ownership of it in 2018. All service records are available if needed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11489743October 18, 2022
ENGINE
The contact owns a 2018 Ford Edge. The contact stated that after starting the vehicle, while driving at various speeds, the check engine warning light illuminated. The local dealer was made aware of the failure when the vehicle was taken in for routine service. The contact was informed that the engine needed to be replaced. The vehicle remained at the dealer awaiting the repair. The manufacturer was made aware of the failure. The approximate failure mileage was 64,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11488826October 11, 2022
ELECTRICAL SYSTEM:PROPULSION SYSTEM:TRACTION BATTERY:THERMAL MANAGEMENT:FLUID/COOLANT
The contact owns a 2018 Ford Edge. The contact's husband stated the coolant was low and the check engine warning lights were illuminated. The contact's husband stated he would add coolant fluid daily. The contact took the vehicle to the local dealer, where she was informed the coolant was leaking into the engine. The vehicle was not repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 82,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11487873October 4, 2022
ENGINE
The contact owns a 2014 Ford Edge. The contact stated that while driving on an incline at an undisclosed speed, the vehicle went into Limp Mode and stalled. The coolant temperature warning light and the engine safe mode light illuminated. The contact was able to restart the vehicle and the vehicle was taken to an independent mechanic where it was confirmed that the spark plugs and injectors needed to be replaced. The vehicle was repaired; however, the contact stated that he noticed light smoke coming from the exhaust and smelled a burning odor. The vehicle was taken back to the dealer where it was diagnosed that the lower engine block needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was informed that a portion of the cost for the repair would be covered. The failure mileage was approximately 78,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11487722October 3, 2022
UNKNOWN OR OTHER
The contact owns a 2018 Ford Edge. The contact stated that after a cold start, the coolant temperature too high warning message appeared on the instrument panel while the vehicle was idle. The contact restarted the vehicle but the service message returned. Due to the failure, the vehicle was towed to the dealer where the mechanic discovered that coolant had leaked into the cylinder head, causing the engine block to crack, resulting in engine failure. The manufacturer was also notified of the failure and informed him that there were no recalls on the vehicle for the failure. The vehicle was not repaired. The failure mileage was 64,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11487469October 2, 2022
ENGINE
Vehicle is overheating due to a coolant leak into the cylinder. Ford knows of issue but has not recalled vehicle even though it's a defect in the design of the engine.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11486577September 27, 2022
ENGINE
Head Gasket/Coolant Intrustion. Also had flexplate crack and sounded like a Diesel engine. All between 86000 and 91000
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11486619September 27, 2022
AIR BAGS
Driving on road, person ran a stop sign, and I hit them. Main airbag(s) did not deploy, causing me injury. Knee airbag did deploy.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#11485656September 21, 2022
SERVICE BRAKES, HYDRAULIC, SERVICE BRAKES
The contact's mom owns a 2018 Ford Edge. The contact received notification of NHTSA Campaign Number: 20V469000 (Service Brakes, Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11485507September 20, 2022
POWER TRAIN:AUTOMATIC TRANSMISSION
2018 FORD EDGE. CONSUMER WRITES IN REGARD TO NHTSA SAFETY RECALL 22V-413. THE CONSUMER STATED THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME COMPLETING THE RECALL REPAIR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11484917September 17, 2022
UNKNOWN OR OTHER
I received a recall letter in the mail July of 2022, I called several Ford dealerships and they informed me that they had not received the parts for this recall as of yet and I would just have to wait to receive the second letter in the mail. I have waited and waited and waited. This past weekend September 10, 2022, I was driving with my oldest and youngest children in the car when my vehicle went from drive to reverse. I was able to get the vehicle back in drive and continue to drive to our friends house. As i placed the car in park it registered in reverse I could not let go of the brake or I would start moving in reverse this scared me because my vehicle was not registering in park even though it was in park. My vehicle was turned off and still continued to register in reverse then drive then sport mode then in reverse again. I was able to get the vehicle in neutral after some time, but this frightened myself and my children. I called the Ford dealerships and Ford corporate for assistance in the matter and none were helpful as the parts will not be released until December of 2022. I am a single parent, who relies on my vehicle not only to transport myself and my children, but to transport us safely there. I have just gone into remission from having cancer and rely on my vehicle to go to important appointments and all the stress of this has a very real possibility of causing the cancer to come back. Ford has failed me in both categories.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11484689September 15, 2022
AIR BAGS
The contact owned a 2018 Ford Edge. The contact stated that while making a right turn at approximately 5-7 MPH, another vehicle coming from the left lane crashed into her driver's front side door, causing her vehicle to crash into a wall. The air bags deployed upon impact, and the driver's side knee air bag cut her right ankle and fractured it in half. The contact was transported by ambulance to the hospital and had emergency surgery on her right ankle. A police report was filed. The vehicle was towed to the tow yard where it was deemed totaled by the insurance company. The manufacturer was not made aware of the failure. The failure mileage was 45,488.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11484083September 12, 2022
VISIBILITY:SUN/MOON ROOF ASSEMBLY
The contact owns a 2018 Ford Edge. The contact stated while driving approximately 65 MPH, she heard a sound like a gun shot and observed sunroof glass had detached and fallen onto the highway. The contact stated she pulled over to look at the sunroof and saw that the front edge of the sunroof had shattered; however, the remaining glass was cracked. The contact had taken the vehicle to a local dealer; however, the vehicle was not diagnosed or repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 42,000. The contact had taken the vehicle to be repaired and used a rental car during that time.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11483744September 9, 2022
ENGINE
My 2018 Ford Edge has 85k miles. Recently it began vibrating on startup even after the auto-shut off button was activated. The rough idle began interfering with my ability to maintain adequate attention on the road and created significant feelings of anxiety each at every braking. Vehicle check engine light would come on and then go off. On 8/26/22 vehicle was inspected by Beach Ford who completed a fuel injector treatment. After picking up vehicle the check engine light reappeared. Attempted to contact service agent by cell phone because dealership stated that was the only way to communicate but did not receive reply. Changed all spark plugs and coils due to code P0303. Check engine light still on so contacted Beach Ford again and on 9/9/22 they confirmed the issue as a coolant leak appearing on the “bulletin” as a commonly known defect for my vehicle. The dealership stated I would need a new engine and since the warranty only covers up to 60k miles I would have to pay the full price of over $7500. Any symptoms of a problem were immediately addressed by dealership within one week of onset each time. Dealership completed work on a recall 6/10/22 and mentioned nothing about the “known service defect” nor did they document completing any routine inspections out of courtesy since Ford had this information at that time and I (the unknowing consumer) did not.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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