Ford Edge Complaints (2013)

2,447 consumer complaints on file.

#11311649February 26, 2020
POWER TRAIN
TRANSMISSION COMPLETELY FAILED AT 36463 MILES AFTER MY WIFE GOT HOME FROM A 6 MILE TRIP. CAR TRANSMISSION FAILED TO GO IN REVERSE AND START VIBRATING VIOLENTLY WHEN TRYING TO PUT IN A FORWARD GEAR. CAR WAS 6 YEARS AND A FEW MONTHS OLD. DEALER AND FORD WOULD NOT BACK THE TRANSMISSION UP BECAUSE IT WAS OUT OF WARRANTY,
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11310654February 21, 2020
STRUCTURE:BODY:DOOR
TL* THE CONTACT OWNS A 2013 FORD EDGE. THE CONTACT STATED THAT AFTER ENTERING THE VEHICLE AND CLOSING THE DOOR, THE DOOR AJAR WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO BELL COLE FORD LINCOLN LOCATED AT (2119 GREENUP AVE, ASHLAND, KY 41101) WHERE THE DOOR LATCHES WERE REPLACED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 56,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11310028February 19, 2020
SERVICE BRAKES
TL* THE CONTACT OWNS A 2013 FORD EDGE. THE CONTACT STATED WHILE THE BRAKE PEDAL WAS DEPRESSED, THE BRAKE PEDAL WENT TO THE FLOORBOARD. IN ADDITION, THERE WAS AN ABNORMAL NOISE COMING FROM THE BRAKE BOOSTER. THE VEHICLE WAS ABLE TO STOP. THE CONTACT CONTACTED FORD SERVICE 2816 N PINE AVE, OCALA, FL 34475 AND INFORMED THE DEALER OF THE FAILURE. THE CONTACT WAS INFORMED THAT THE WARRANTY ON THE VEHICLE REGARDING THE BRAKES HAD EXPIRED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 60,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11310034February 19, 2020
FUEL/PROPULSION SYSTEM
WHEN WIFE FILLS UP GAS TANK THE STRONG SMELL OF GAS YOU CAN SMELL FROM OUTSIDE OF CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11309631February 17, 2020
SERVICE BRAKES
WHILE BRAKING, THE BRAKES DIDN'T NOT PERFORM AS EXPECTED. THEY WERE WORKING FINE, THEN IT FELT LIKE I COULDN'T STOP IN TIME. I HAD TO PUSH THE PEDDLE ALL THE WAY DOWN TO STOP. IT CAUGHT ME OFF GUARD, AND ALMOST COULDN'T STOP IN TIME. THERE WAS A HISSING NOISE FROM THE PETAL AFTERWARDS. THE CONDITION EXISTED UNTIL I STOPPED, PARKED THE CAR, AND WAITED SEVERAL HOURS. THEN THE NEXT TIME I DROVE IT, NO ISSUES. I CHECKED THE BRAKE SYSTEM AND DETERMINED. - NO VISIBLE LEAKS - BRAKE PADS HAVE PLENTY OF LIFE - BRAKE FLUID RESERVOIR STILL FULL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11309567February 16, 2020
ELECTRICAL SYSTEM
DRIVER DOOR SENSOR STAYS LIGHT SAYING DOOR IS AJAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11309446February 15, 2020
VEHICLE SPEED CONTROL
MY WIFE WAS DRIVING YESTERDAY AND WITHOUT ANY WARNING, THE VEHICLE LOST POWER AND SHE WAS ALMOST IN A ACCIDENT!!! IT WAS LIKE THE VEHICLE DIED. IT ONLY HAS ABOUT 44,000 MILES ON IT AND I JUST BOUGHT IT WITH 41,000 ON IT. MY WIFE WAS VERY SCARED AND SO WAS I, AS I WAS AT WORK AND IT TOOK ME AN HOUR TO GET TO HER. I DROVE IT TODAY AND IT DID THE SAME THING TO ME, LOSS POWER AS I WAS DRIVING. APPARENTLY, MANY PEOPLE HAVE COMPLAINED OF THIS. I NEED THIS FIXED AS THIS IS A COMMON PROBLEM WITH THIS VEHICLE AND YOU GUYS ARE AWARE OF IT. SOMETHING WITH THE THROTTLE BODY AND LINKAGE! I NEED AND WANT THIS FIXED. MY WIFE AND I SHOULD NOT HAVE TO WORRY ABOUT SOMETHING LIKE THIS WHILE SHE IS ON THE ROAD. I AM VERY ANGRY AND DISAPPOINTED IN FORD!!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11309131February 14, 2020
SERVICE BRAKES
FOR SEVERAL MONTHS MY BRAKES HAVE GOTTEN WORSE AND WORSE. BRAKE PADS WERE REPLACED, BRAKES ADJUSTED AND EVEN FLOORING THE BRAKES SOMETIMES DOES NOT WORK. CAR HAS HESITATED AND SHUT OFF AT INTERSECTIONS. RAIN HAS CAUSED SOME HYDROPLANING. CAR CONTINUES ROLLING WITH BRAKE PEDAL PUSHED ALL THE WAY DOWN. I STOPPED THE CAR AT A TRAFFIC LIGHT, BUT THE CAR CONTINUED TO ROLL SLOWLY AND RAN INTO THE VEHICLE IN FRONT OF ME! HELP! NO DAMAGE TO EITHER EXTERIOR, BUT I DON'T KNOW WHAT MIGHT HAPPEN NEXT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11308951February 13, 2020
SERVICE BRAKES
I HAVE A 2013 FORD EDGE AWD SEL MODEL, THIS PAST FEB. 7, 2020 AS TRAVELING ON A 3 HOUR TRIP TO NORTHERN NEW YORK,FOR THE MOST PART THEIR WERE NO ISSUES UNTIL I APPROACHED MY DESTINATION WHICH HAD HEAVY SNOW THE DAY BEFORE.I NEEDED TO DECLINE ON A STEEP ROAD THAT HAD SNOW, SLUSHY SPOTS, AS I APPLIED THE BRAKES AND SHIFTED INTO LOW GEAR THE ABS SYSTEM KICKED IN AND AFTER THAT THE PEDAL WAS SPONGY.AND PEDAL APPROACHED THE FLOOR.AFTER BEING A FORMER FORD DEALER FOR 40 YRS. WAS ABLE TO TAKE THE TRIP BACK BUT WITH CAUTION.I HAVE PRACTICED MECHANICS FOR 25 YRS OF THAT 40.NOW RETIRED AND TO IT TO A LOCAL TECHNICIAN, HAD BRAKES CHECKED,WERE IN GOOD SHAPE BUT ON THE CHECK OF THE ABS SYSTEM IT INDICATED A POSSIBLE STUCK VALVE IN THE HCU UNIT WHICH IS COSTLY.TAKING IT TO FELLOW FORD DEALER WHOM I'VE KNOWN FOR 45 YRS. TO VARIFY. I KNOW HOW THE FORD SYSTEM WORKS AND IT TAKES PRESSURE FROM PUBLIC TO COLLECT DATA AND AT SOME POINT ISSUE A RECALL ON THIS MATTER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11308712February 12, 2020
POWER TRAIN:AUTOMATIC TRANSMISSION:LEVER AND LINKAGE:FLOOR SHIFT
BROKEN SHIFTER CABLE. WHILE PARKING MY 2013 FORD EDGE IN MY GARAGE (HOUSE SITS ON A VERY BIG HILL), MY VEHICLE STARTED ROLLING AWAY FROM ME. ATTEMPTING TO GET BACK IN WASN'T POSSIBLE. MY VEHICLE ROLLED DOWN A VERY STEEP DRIVE WAY AND COULD HAVE KILLED ANYONE IN ITS WAY! AFTER LOOKING ONLINE I FOUND THAT FORD RECALLED 504,000 ESCAPE AND FUSION VEHICLES. I DID NOT FIND WHERE FORD EDGE WAS MENTIONED. THIS NEEDS TO BE MADE AWARE TO THE PEOPLE WHO OWN FORD EDGE! MY LIFE COULD HAVE BEEN DESTROYED FOREVER IF SOMEONE WAS KILLED OR SEVERELY HURT! AFTER TALKING TO THE MECHANIC WHO FIXED MY VEHICLE, HE TOLD ME THIS INCIDENT WASN'T MY FAULT, THAT THE SHIFT CABLE WAS BROKE AND THE CAR STARTED ROLLING ON ITS OWN RIGHT AT HIS SHOP. IT WAS NOT POSSIBLE TO PUT THE CAR IN THE PARK POSITION. MY VEHICLE DOOR AND FENDER WERE DESTROYED UPON LEAVING MY GARAGE BECAUSE I OPENED THE DOOR TO TRY AND GET BACK IN THE VEHICLE. I HAD TO JUMP OUT OF THE WAY OR I WOULD HAVE BEEN CRUSHED BETWEEN THE DOOR AND MY HOUSE.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11308624February 11, 2020
STRUCTURE:BODY
REAR PASSENGER DOOR LATCH FAULTY AND EXHIBITS ILLUMINATED DOME LIGHTS, DOOR AJAR MESSAGE ALONG WITH NO DOOR LOCKS AND FAULTY ALARM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11308275February 10, 2020
SERVICE BRAKES
VEHICLE HAD BRAKE BOOSTER RECALL 13 NO2 DONE PREVIOUSLY. AND BRAKE BOOSTER HAS GONE OUT AGAIN. CAR DOES NOT START PROPERLY FORD WILL NOT WARRANTY THE REPAIR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11308349February 10, 2020
ENGINE
SINCE JULY OF 2019 UNTIL I HAD IT REPAIRED END OF JANUARY 2020. MY CAR WOULD SHUT OFF(THE ENGINE) COMPLETELY GO INTO LIMP MODE-FIVE TIMES IN THE PAST SIX MONTHS THANK GOD THE DRIVERS BEHIND ME WERE ALERT ENOUGH TO NOTICE MY CAR GO INTO LIMP MODE-I COULD'VE BEEN KILLED-LITERALLY IT WAS 55 MILES PER HOUR I WOULD GO OR SOMETIMES 25 MPH-I TOOK IT TO DIFFERENT FORD DEALERS AND IT WAS STATED WAIT TIL A LIGHT GOES ON SO THEY COULD MAKE A DIAGNOSIS OR COPY A CODE-WELL SOON AS I STARTED THE ENGINE IT WOULD BE DRIVABLE TIL BOOM IT WOULD SHUT OFF AGAIN IN COUPLE OF WEEKS WITH NO WARNING. FINALLY, I DID SOME RESEARCH ABOUT THE THROTTLE BODY AND GUESS WHAT TOLD A DEALER TO REPLACE IT AND HASN'T SHUT OFF SINCE. THANK GOD I DID MY OWN RESEARCH-STATES THERE ARE CURRENTLY RECALLS BUT GUESS WHAT ENOUGH PEOPLE HAVEN'T COMPLAINED ABOUT THE 2013 EDGE FOR IT TO BE ON THE RECALL LIST-ITS AN EASY FIX-AND MY SONS COULD HAVE LOST A MOTHER-HUSBAND COULD'VE LOST A WIFE AND ELDERLY PARENTS LOOSE THERE PRIMARY CAREGIVER ALL BECAUSE OF A PART WHICH IS AN EASY FIX. I BEG YOU PLEASE ADD THE 2013 FORD EDGE ON RECALL NOT BECAUSE OF THE MONEY-BUT BECAUSE I GOT NO HELP FROM MECHANICS FROM THREE FORD DEALER-I WAS TOLD WAIT TIL A DIAGNOSTIC LIGHT COMES ON-WELL GUESS WHAT THE LAST FORD DEALER I WENT TO WHICH WAS 100 MILES ROUND TRIP TOLD ME WITH THIS PART A DIAGNOSTIC LIGHT DOES NOT COME ON-HAD I NOT DONE MY RESEARCH AND TAKEN IT TO RIGHT FORD DEALER I COULD'VE BEEN KILLED-DONT LET THIS HAPPEN TO SOMEONE WHO DOESN'T HAVE TIME TO DO THE RESEARCH-ALERT THEM WITH A RECALL-AND PLEASE LET ME KNOW IF YOU DO PUT IT ON RECALL--I WOULD APPRECIATE A REFUND-FOR MY TIME AND TROUBLE. AND FOR PUTTING MY LIFE IN DANGER-YOU CAN'T PUT A PRICE ON THAT!!!!!!!!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11307890February 8, 2020
SERVICE BRAKES
WHILE DRIVING AT ANY SPEED WHENEVER I PRESS MY BRAKES THE BRAKE PEDAL WENT ALL THE WAY DOWN TO THE GROUND AND IT BARELY STOPPED THE VEHICLE, I TOOK THE VEHICLE TO THE DEALERSHIP AND THEY TOLD ME IT WAS THE HCU AND MODULE THAT NEEDED TO BE REPLACED AT A COST OF $1600 AND THE VEHICLE WAS IN THE SHOP FOR 9 DAYS, I CAN'T BELIEVE THIS VERY EXPENSIVE PART WENT BAD AFTER ONLY 6 YEARS AND 67,000 MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11307647February 7, 2020
ELECTRICAL SYSTEM
VEHICLE EXHIBITS ILLUMINATED DOME LIGHTS AND DOOR AJAR MESSAGES WHEN DOORS ARE CLOSED AND FULLY LATCHED. RIGHT REAR DOOR. VEHICLE WAS STATIONARY AND DOME LIGHT REMAINED ON FOR A SHORT TIME, BUT "DOOR AJAR" MESSAGE STAYED ON WHILE CAR WAS IN MOTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11307820February 7, 2020
UNKNOWN OR OTHER
PASSENGER SIDE DOOR LATCH ILLUMINATES DOME LIGHTS AND GIVES ME 'DOOR AJAR' MESSAGE WHEN DOOR IS IN FACT CLOSED. THIS PROHIBITS THE DOORS FROM LOCKING WHILE DRIVING. THERE IS CURRENTLY A RECALL FOR THE DRIVER SIDE, HOWEVER MINE IS PASSENGER AND FORD WILL NOT REPLACE IT. THIS OCCURS DAILY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11306812February 3, 2020
STRUCTURE:BODY
I HAVE A PROBLEM WITH 2013 FORD EDGE RECEIVE A MESSAGE ADVISING THE LEFT REAR PASSENGER DOOR IS AJAR EVEN WHEN THE DOOR IS SECURELY SHUT. CHECKED ON INTERNET FOUND NUMEROUS COMPLAINTS CITING THIS SAME PROBLEM WITH THE FORD EDGE INVOLVING ALL DIFFERENT DOORS. RECEIVED A LETTER FROM FORD MOTOR COMPANY ENTITLED CUSTOMER SATISFACTION PROGRAM 19N09 WHEREIN THEY ADVISE OF A PROBLEM WITH THE DOOR LATCH ON THE 2013 FORD EDGE SPECIFYING THE SAME PROBLEM I AM HAVING AND ADVISING THEY WILL REPLACE THE DOOR LATCH ON THE DRIVERS SIDE DOOR. IT IS MY POSITION THEY USED THE SAME TYPE SETUP ON ALL DOORS ON THE 2013 FORD EDGE, THEY ARE AWARE OF THE DEFECT AND WANT TO LIMIT THEIR EXPOSURE BY LIMITING THE PROGRAM TO THE DRIVERS DOOR. THERE IS A SAFETY ISSUE OR CONCERN PROMPTING THIS PROGRAM OR FORD WOULD NOT HAVE INITIATED THE PROGRAM AND IT WOULD APPLY TO ALL DOORS ON THE VEHICLE AS EVIDENCED BY MY PROBLEM WITH THE REAR DOOR. I DID CONTACT THE FORD CUSTOMER RELATIONSHIP CENTER AND WAS ADVISED THE PROGRAM WAS LIMITED TO THE CONDITIONS LISTED IN THE LETTER. THIS DOOR AJAR WARNING HAS COME UP WHEN THE VEHICLE IS IN MOTION AND WHEN STATIONARY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11306321January 31, 2020
SERVICE BRAKES, ENGINE
TL* THE CONTACT OWNS A 2013 FORD EDGE. THE CONTACT STATED THAT WHILE DRIVING AT AN UNSPECIFIED SPEED, THE BRAKES MALFUNCTIONED AND FAILED TO IMMEDIATELY STOP THE VEHICLE CAUSING THE STOPPING DISTANCE TO BE EXTENDED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO REPLACED THE BRAKE PAD AND ROTORS HOWEVER, THE FAILURE RECURRED. THE CHECK ENGINE WARNING LIGHT ILLUMINATED AND THE VEHICLE STALLED. THE VEHICLE WAS TAKEN BACK TO THE MECHANIC WHO DIAGNOSED THAT THE BRAKE BOOSTER NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE BUT NO ASSISTANCE WAS OFFERED. THE LOCAL DEALER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 135,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11306417January 31, 2020
ELECTRICAL SYSTEM
I HAVE BEEN HAVING PROBLEMS FOR OVER A YEAR WITH A DEFECTIVE DOOR SWITCH ON THE DRIVER'S SIDE REAR DOOR CAUSING THE "DOOR AJAR" WARNING LIGHT TO DISPLAY AND THE INTERIOR LIGHTS TO STAY ON WHEN THE DOOR IS SHUT TIGHT. THE WARNING LIGHT WILL STAY ON THE ENTIRE TIME THE CAR IS RUNNING, WHETHER STATIONARY OR MOVING. RECENTLY I RECEIVED THE ATTACHED CUSTOMER SATISFACTION PROGRAM LETTER 19N09. AS YOU CAN SEE IT CLEARLY STATES THAT FORD'S OFFER TO REPLACE THE DEFECTIVE SWITCH FREE OF CHARGE IS FOR THE DRIVERS SIDE FRONT DOOR ONLY. I CHATTED WITH A FORD CUSTOMER SERVICE REPRESENTATIVE ON JANUARY 29, 2020 AND WAS TOLD THAT AT THIS TIME THEIR OFFER DOES NOT EXTENDED TO OTHER DOORS. I WAS ALSO TOLD TO CONTACT THE NHTSA AND FILE A COMPLAINT. IN RECENT MONTHS I HAVE CHECKED ON SEVERAL FORD OWNER WEBSITES AND HAVE FOUND THAT DEFECTIVE DOOR SWITCH PROBLEM IS HAPPENING ON ANY DOORS OF THE AFFECTED FORD OWNERS' VEHICLES. TO ME THIS MAKES FORD'S OFFER POINTLESS TO THE MAJORITY OF THE VEHICLES WITH DEFECTIVE DOOR SWITCHES! ON BEHALF OF MYSELF AND ALL OTHER FORD OWNERS WITH THIS PROBLEM I WOULD LIKE TO SEE FORD EXTEND THIS FREE REPAIR TO ANY VEHICLE DOORS WITH THE DEFECTIVE SWITCHES! PLEASE HELP US!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11306138January 30, 2020
SERVICE BRAKES
MY BRAKES BECOME SPONGY & GO TO THE FLOOR. IT OCCURRED SPORADICALLY BUT NOW IS CONSTANT EITHER WHEN THE VEHICLE IS IN MOTION OR AT A STOP. IF SOMEONE PULLED OUT IN FRONT OF ME I COULD NOT STOP IN A SAFE DISTANCE. BRAKES HAVE BEEN SERVICED. THERE ARE MULTIPLE COMPLAINTS ON LINE ABOUT THIS POTENTIALLY FATAL FLAW. MATLOCK TIRES IN ATHENS, TN REPLACED THE MASTER CYLINDER AND REPLACED ALL THE BRAKE PADS. THEY CALLED TO THE FORD DEALERSHIP CONCERNING RECALLS OR HOW TO REPAIR THE PROBLEM TO NO AVAIL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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