Ford Edge Complaints (2019)

774 consumer complaints on file.

#11519228April 27, 2023
ENGINE
Vehicle stalled while out driving. White smoke coming from exhaust tail pipes & smell of gas from inside the vehicle which cause me to become dizzy & lightheaded. Engine started choking out & popping & white smoke coming from under hood. I cut vehicle off & call for roadside assistance- vehicle transported to Waldorf Ford Service Center. Vehicle diagnosed with ERG coolant leak coming from EGR cooler. Had to replace EGR cooler. Cost $1433.32. Solutions Warranty paid $607.82. I had to pay $825.50 which I am not happy about & I want Ford company to refund my $825.50. This issue was a Ford company problem that they were aware of since 2010. I bought this vehicle used on 11/29/2021 w/49,083 miles. Also in 3/28/2023 there was problem with turbo engine Waldorf Ford had to replace the turbo- cost me $400 - Solutions Warranty paid $800 to repair the turbo problem. Ford Company have faulty engine problems with Eco Boost engines. I want Ford company held accountable for my vehicle engine problems & I want Ford Company to refund my money spent on faulty Eco engines that they sold to consumer-Me. I am retired & dint have money to pay out to big Ford Company due to their negligence. Thank you [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11517545April 17, 2023
STRUCTURE:BODY
My 2019 Ford Edge was sitting in my garage over the weekend at the end of March. I got in on Monday morning to find my sunroof had shattered. Upon further examination, nothing fell in or on the car. The sunroof had actually blown upwards.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11514369March 29, 2023
ENGINE
The contact owns a 2019 Ford Edge. The contact stated that while driving at an undisclosed speed, the oil warning light was illuminated and there was black smoke coming from underneath the rear end of the vehicle. The vehicle was towed to the dealer, who informed the contact that the EGR cooler needed to be replaced. The contact related the failure to Technical Service Bulletin: 20-2234. The manufacturer was made aware of the failure. The failure mileage was approximately 60,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11513690March 24, 2023
WHEELS, WHEELS:LUGS/NUTS/BOLTS/STUDS
When at the dealer for an oil change and tire rotation I was informed the dealer could not rotate tires because the lugnuts were bad and needed replacing. I stated our 2011 Ford Edge had the same issue. The manager said that ford has an issue with the lugnuts for several years. It cost me $172.80 for the new lugnuts AND I had to make another appointment because they did' nt have any in stock.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11510730March 8, 2023
ENGINE
The contact owns a 2019 Ford Edge. The contact stated while driving 60 MPH, the temperature gauge was rising with the check engine warning light illuminated. The contact stated white smoke was coming from the tailpipe. The contact parked the vehicle on the side of the road and added coolant because the coolant level was low. The contact continued driving to his residence, but the vehicle started to misfire. The contact continued driving to his residence. The contact took the vehicle to an independent mechanic, where it was diagnosed with needing the engine to be replaced. The vehicle was not repaired. The contact called the local dealer and made them aware of the failure. The vehicle was not repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 71,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11506503February 9, 2023
VEHICLE SPEED CONTROL, ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
The start/stop technology works from time to time. Example. At a complete stop icon appears and show’s technology off- the device is NOT off. At times the technology will engage at a complete stop then suddenly turns off with in seconds. At times when this device is on one can hear a rattling noise. When leaving from a complete stop and applying the gas petal lightly the vehicle jumps/hop roughly 6” to 1’ without adding additional pressure to the gas petal. When using the advanced cruise control with NO vehicle in front of mine and have set the mileage which can been seen on the control panel the vehicle will keep the mileage speed for 3-6 seconds then decrease in speed up to 10-12 miles. If applying the brake when using cruise control and re-engage the speed (res button) the vehicle speeds up continuously at a very fast unsafe pace. The advance lane shift will warn me (turn red based on which lane it thinks I have crossed) I have steered out of my lane (low setting) but haven’t cross any lanes. Will use turn signals to change lane and lane shift turns red again to inform me I have steered out of my lane. This should not happen. Back up camera at times screen is black. Rear sensors when backing up even with large objects (persons- adult, another vehicle, garbage truck) will not notify me of objects. Now I can see the objects and don’t proceed but the sensors don’t go off and there are four. Brought vehicle to Akins ford in ga. Went for observation ride. The foreman noticed many issues including cruise control, after braking- suv leaping, sensors, backup camera. but felt there were no safety issues.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11504069January 27, 2023
BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING, UNKNOWN OR OTHER, LANE DEPARTURE: ASSIST
This incident is related to the rear view camera and the sync/radio interface in my vehicle. The recent recall for ford explorers in relation to the rear cameras are also present in the ford edge. In addition to these issues, when I am driving my rear view camera will turn on while driving. This has occurred on the freeway and has impacted how my car reacts to collision assists, lane keeping/departure functions. I have taken my car to ford and they have neglected the issue and said there is nothing they can do. I have left voicemails to get my car looked at again and reported to ford but seeing the recall headlines today about ford suvs I wanted to report that this is also happening yo ford edges and has caused issues for me. I believe this to be a glitch in the sync software. This has been an ongoing issue but has most recently occurred to me yesterday. I have video of this behavior as well but included a photo - you can see the car is in drive and the rear view camera is active.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11501482January 12, 2023
POWER TRAIN
The contact owns a 2019 Ford Edge. The contact stated while driving approximately 50 MPH, the vehicle inadvertently downshifted. The contact stated no warning light was illuminated. The contact was able to continue driving to his destination. The contact took the vehicle to the local dealer, where it was diagnosed with needing the transmission software to be updated. The vehicle was repaired but continued to experience failure. The contact called the local dealer and made them aware of the failure. The vehicle was not repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 83,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11500314January 5, 2023
ELECTRICAL SYSTEM, POWER TRAIN:TRANSFER CASE (4-WHEEL DRIVE)
The contact owns a 2019 Ford Edge. The contact stated while driving 45 MPH in the snow, the AWD malfunction warning light was illuminated. The vehicle was taken to the dealer where it was diagnosed that the wire leading to the rear differential was fractured. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact the vehicle could not be covered under warranty. The failure mileage was approximately 58,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11499114December 28, 2022
ENGINE
Engine, coolant leaking from system. This our second engine and has only been been in the car 3 months less than 3000 miles! This is a on going problem with the ford eco boost engine!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11499154December 28, 2022
ENGINE
The coolant of the vehicle is getting low after being filled each time. Upon research the 2019 Ford Edge models and Ford’s 2.0L EcoBoost engines are having the same problem. The coolant level gets below low and can even cause engine fire. Upon inspection from the mechanic, it is proven that the coolant fluid level decreases rapidly after filling and can be a leak that might can even cause vehicle fire.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11497681December 16, 2022
UNKNOWN OR OTHER
So bacially my friends have had a problem with there st ford edge 2019-2022 where if there is salt on the rear window it shatters it or if the rear defroster heats up to fast it will shatter the rear window on the ford edge st it could be unsafe if it shatter while driving most happened when in park and closed the doors.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11495882December 3, 2022
BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
Vehicle backup camera having blurred image, no image, and camera not available. Similar issue as the recall on 2O20 Ford Edge Recall NHTSA campaign number: 22V151 and Ford’s recall 22S14.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11495590December 1, 2022
POWER TRAIN, POWER TRAIN:AUTOMATIC TRANSMISSION
It won’t go to reverse occasionally after driving from 2 to 5 hours. When i switch to reverse, transmission won’t engage to reverse. Happened occasionally. I informed the service advisor during the service.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11495123November 28, 2022
VISIBILITY:SUN/MOON ROOF ASSEMBLY
While driving on the freeway, we heard a loud crash, thinking a tire had blown out. Instead, it was the moon/sun roof glass that shattered/imploded. It was a clear day, no bridges overhead or large trucks on the road. Thankfully, the panel was closed so glass didn't fall into the vehicle, but the glass panel was completely damaged. Aside from being very scary, it could have been extremely dangerous had it been open or if glass would have flown all over the freeway. We immediately cleared off the glass and taped the perimeter of the panel to keep the remaining glass intact. There was no warning and there was no signals on the dash after it happened. We reported it to our insurance AAA, and the issue has since been fixed. The company that repaired it was through our insurance recommendation and they said it was not the first time they had seen this issue happen.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11493459November 14, 2022
POWER TRAIN
The contact owns a 2019 Ford Edge. The contact stated while driving at an unknown speed, the vehicle started to jerk and failed to accelerate as needed. The contact drove back to the residence; however, while attempting to restart the vehicle, the vehicle failed to start. The vehicle was towed to the dealer and was diagnosed, and the mechanic determined that the transmission needed to be replaced. The manufacturer was contacted and stated that the vehicle was not included in NHTSA Campaign Number: 20V550000 (Power Train) and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was 90,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11492981November 9, 2022
ENGINE
My vehicle overheated as I was driving to work (hardly 5 months after the warranty expired). I pulled over as the engine was smoking. Turns out engine failure the engine was not repairable. So, I took it to my trusted mechanic who ordered the engine from Ford. Within 2 weeks of getting my Edge back, the check engine light was on, the power train light came on too and within seconds of that the engine overheated again. The engine was taking in coolant and burned up again just as the first time. This is a Ford engine issue. Completely ridiculous and unsafe. I’m 5 months pregnant and should not have to worry if my new vehicle is safe or if the engine is going to blow up again.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11492434November 5, 2022
WHEELS
We were informed that the lug nuts on our wheels were swollen and distorted. They suggested getting them replaced.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11491216October 27, 2022
POWER TRAIN
When driving my vehicle at speeds between 23 and 32 the transmission chugs like it can't decide which gear to be in, so it is always shifting between gears. I've talked to the local dealer and they can't figure it out, telling me that there isn't anything wrong with it instead of checking with Ford or other dealers. This has been an on going problem since I leased it, in 2019, and then bought it Sept. 2022.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11489871October 18, 2022
VISIBILITY:SUN/MOON ROOF ASSEMBLY
I came out to my car after work and the sunroof had exploded and was heaving upwards
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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