Ford Edge Complaints (2010)

673 consumer complaints on file.

#10413969July 21, 2011
POWER TRAIN:AUTOMATIC TRANSMISSION, VEHICLE SPEED CONTROL
WE PURCHASED A 2010 FORD EDGE BECAUSE OF THE SAFETY TESTS OF THESE VEHICLES. IT HAS SINCE DEVELOPED A DELAY IN TAKE OFF ABOUT TWICE PER MONTH. IT IS ALMOST LIKE THE TRANSMISSION IS NOT ENGAGED, THEN VIOLENTLY ENGAGES AND LURCHES THE VEHICLE FORWARD. LAST MONTH A CAR HAD TO SLAM IT'S BRAKES TO AVOID HITTING MY WIFE AND CHILDREN AS THE CAR DELAYED, AND BEFORE MY WIFE COULD GET ON THE BRAKE, IT ENGAGED AND LURCHED THE CAR INTO TRAFFIC. THIS IS A HUGE SAFETY CONCERN, ONE THAT I WOULD FIGURE FORD WOULD TAKE VERY SERIOUSLY SINCE IT IS DOCUMENTED, HOWEVER THEY REFUSE TO ADMIT SOMETHING IS WRONG. OF COURSE IT HAS NOT BEEN DUPLICATED AFTER MANY DAYS IN THE SHOP, BUT IT JUST HAPPENED AGAIN 2 HOURS AGO. THE DEALERSHIP OF BOTH PURCHASE AND REFUSAL TO FIX THE PROBLEM IS MCLARTY AUTO MALL IN TEXARKANA TEXAS. *KB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10413502July 19, 2011
ENGINE AND ENGINE COOLING:COOLING SYSTEM, POWER TRAIN:AUTOMATIC TRANSMISSION, VEHICLE SPEED CONTROL
I PURCHASED MY 2010 FORD EDGE THE FIRST WEEK OF MAY 2011. WITHIN THREE DAYS I NOTICED THAT THE VEHICLE WOULD ACCELERATE SUDDENLY, AND THE RPM WOULD JUMP FROM 1500 TO 3500, THEN BACK AGAIN. THIS HAPPENED SEVERAL TIMES. I CALLED THE DEALERSHIP WHERE I PURCHASED THE VEHICLE, AND THEY STATED I COULD TAKE IT TO ANY FORD SERVICE DEPT. I DID JUST THAT AND WAS TOLD NOTHING WAS WRONG WITH THE VEHICLE. WHEN I WENT TO RETRIEVE MY NEWLY PURCHASED FORD EDGE, THERE WAS A FOUR INCH GASH IN THE RIGHT SIDE OF THE HOOD. THEY DENIED THAT THE GASH HAPPENED AT THEIR SERVICE DEPT. WHEN I PULLED AWAY FROM THE SERVICE DEPT. THE VEHICLE DID THE SAME SURGING FORWARD AND THE RPM'S JUMPED AGAIN. I CALLED THE SERVICE DEPT. ASAP! THEY HAD ME RETURN IMMEDIATELY, AND I WENT THROUGH HELL TO GET A LOANER CAR WHILE MY VEHICLE SAT IN THE SERVICE DEPT THROUGH THE WEEKEND. ON MONDAY OF THE FOLLOWING WEEK, THE SERVICE DEPT MGR CALLED ME TO LET ME KNOW THAT THEY COULDN'T FIND ANYTHING WRONG WITH THE CAR. WHEN I PICKED UP THE EDGE THAT EVENING, I HAD THE SERVICEMAN RIDE WITH ME. MY EDGE DID IT AGAIN, AND I DEMONSTRATED HOW IT ALSO DID IT WHILE SET ON CRUISE. THIS WAS NOT A SLIP OF MY FOOT AS ASSUMED BY THE SERVICE MGR. THEY DID NOT FIX THE ISSUE, BUT ONLY STATED THAT THIS IS NORMAL FOR THIS VEHICLE. THIS IS NOT NORMAL WHEN I'M SUBJECTED TO AN ACCIDENT DUE TO A SURGING VEHICLE. I WAS ALMOST HIT WHILE MERGING AS MY EDGE WOULD NOT IMMEDIATELY ACCELERATE, THEN BOOM IT SHOT FORWARD WHERE I NEEDED TO APPLY MY BRAKES OR HIT THE CAR IN FRONT OF ME. I STILL EXPERIENCE THIS SURGING AT LEAST THREE TO FOUR TIMES A WEEK. I'M WAITING FOR MY ACCIDENT!!!!! *KB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10407337June 18, 2011
POWER TRAIN:AUTOMATIC TRANSMISSION
I'VE HAD THE TRANSMISSION VIOLENTLY ENGAGE WHILE ON HIGHWAY AT 60 MPH AT 7400 MILES ABOUT 5 MOS AGO. CAR SUDDENLY DECELERATED AND WENT INTO L GEAR AND SLOWED DOWN LIKE OUT OF GAS. I HAD TO PUT IT BACK INTO DRIVE. THEN WHEN PULLING OUT OF DRIVEWAY UPON ACCELERATION AT 11000 MILES. AGAIN SAME THING. 2 WEEKS LATER PUTTING INTO REVERSE WHEN STARTING CAR MADE AWFUL CRUNCHING AND POPPING SOUND LIKE RAN OVER SOMETHING. THEN 15 MIN LATER SLOWING DOWN AT STOPLIGHT AROUND 25-30 MILES AGAIN JERKED INTO LOW DRIVE DURING TRAFFIC. VERY SCARY ESPECIALLY WHEN WAS ON HIGHWAY WITH LITTLE KIDS IN THE CAR. FOUND SEVERAL OTHER REPORTS ON FORD EDGE FROM OTHERS. WHEN I WENT FOR 7500 MILE OIL CHANGE NOTIFIED THEM OF THIS PROBLEM BUT COULD NOT FIND A FORD REPORT IN SYSTEM. SINCE THEN HAS HAPPENED SEVERAL TIMES. BRINGING CAR IN THIS MONDAY TO FORD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10398114April 28, 2011
POWER TRAIN:AUTOMATIC TRANSMISSION
MY WIFE AND I BOUGHT A 2010 FORD EDGE LIMITED IN MARCH OF 2010. SINCE THAT TIME WE HAVE HAD SEVERAL OCCURRENCES OF THE TRANSMISSION NOT GOING INTO GEAR WHEN PRESSING THE ACCELERATOR FROM A DEAD STOP OR THE TRANSMISSION GOING IN AND OUT OF GEAR VERY ROUGH (SLAMMING IN OR OUT) DURING DIFFERENT SPEEDS. HAVE TAKEN IT INTO A FORD DEALERSHIP AND THEY SAY THEY CAN'T FIND OR REPRODUCE THE PROBLEM, YET IT CONTINUES TO HAPPEN WHEN WE DRIVE THE VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10392739March 24, 2011
POWER TRAIN:AUTOMATIC TRANSMISSION
TL* THE CONTACT OWNS A 2010 FORD EDGE. THE CONTACT WAS ACCELERATING 30 MPH FROM A COMPLETE STOP WHEN THE TRANSMISSION BEGAN TO SLIP WITHOUT WARNING. THE FAILURE RECURRED INTERMITTENTLY AND THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THE RANGE SENSOR AND VALVE BODY WERE REPLACED WITHIN THE TRANSMISSION. THE FAILURE MILEAGE WAS APPROXIMATELY 800.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10386315March 3, 2011
STRUCTURE
2010 FORD EDGE, PASSENGER SIDE INSIDE DOOR HANDLE, CHROME PLASTIC PAINT COMES OFF..WHEN IT COMES OFF IT LEAVES A SHARP EDGE, THUS RESULTING IN THREE HAND CUTS IN MY FAMILY BEFORE DISCOVERING WHAT CAUSED IT...ONE RESULTING IN AN 83 YEAR OLD WITH FINGER WOUND. TOOK FORD EDGE TO DEALER, WHO SAYS THIS IS HAPPENING TO EDGES AND FUSIONS, AND NEW INSIDE DOOR HANDLE WAS ORDERED, IN MEAN TIME DUCT TAPE COVERS THE HANDLE IN A NEW CARE WITH LESS THAT 4,000 MILES ON IT. *TR
Crash:
No
Fire:
No
Injuries:
3
Deaths:
0
#10381607February 11, 2011
AIR BAGS:SIDE/WINDOW
TL* THE CONTACT OWNED A 2010 FORD EDGE. THE CONTACT WAS STOPPED FOR A TRAFFIC STOP WHEN ANOTHER VEHICLE CRASHED INTO THE DRIVER'S SIDE OF HER VEHICLE. THE SIDE AIR BAGS DID NOT DEPLOY. THE CONTACT WAS UNINJURED HOWEVER, TWO PASSENGERS SUSTAINED INJURIES TO THE SHOULDER AND NECK AND WERE TRANSPORTED TO THE HOSPITAL VIA AMBULANCE. THE VEHICLE WAS DESTROYED. A POLICE REPORT WAS FILED. THE DEALER WAS CONTACTED WHO ADVISED THAT HE WOULD CONTACT THE MANUFACTURER AND A REPRESENTATIVE WOULD CONTACT HER. THE CONTACT WAS AWAITING A RESPONSE FROM THE MANUFACTURER IN REGARDS TO THE AIR BAG FAILURE. THE FAILURE MILEAGE WAS 22,000.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10376293January 11, 2011
VEHICLE SPEED CONTROL
TL*THE CONTACT OWNS 2010 FORD EDGE. THE CONTACT STATED THAT WHILE DRIVING 65 MPH SHE TOOK HER FOOT OFF OF THE ACCELATOR PEDAL AND THE VEHICLE STALLED. THE CONTACT WAS ABLE TO RESTART THE VEHICLE BUT WHEN THE ACCELATOR PEDAL WAS DEPRESSED THE VEHICLE STALLED AGAIN. THE VEHICLE WAS TAKEN TO THE DEALER WHO STATED THAT THE VEHICLE NEEDED THE THROTTLE BODY REPLACED. THE VEHICLE WAS REPAIRED BUT THE FAILURE CONTINUED TO OCCUR. THE FAILURE MILEAGE WAS 1,000 AND THE CURRENT MILEAGE WAS 5,800.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10371508December 22, 2010
SEATS:FRONT ASSEMBLY:HEAD RESTRAINT, VEHICLE SPEED CONTROL
2010 FORD EDGE. CONSUMER STATES THAT THE ENGINE SHUT DOWN WHEN HE PRESSED THE GAS TO MOVE FROM A STOPPED POSITION. HE STATES THAT THIS HAS HAPPENED ON MORE THAN ONE OCCASION. *KB THE CONSUMER STATED NO DASH BOARD LIGHTS ILLUMINATED, SO HE TURNED THE VEHICLE OFF. HE RESTARTED THE VEHICLE AND EVERYTHING SEEMED NORMAL. TWO DAYS LATER, AFTER DRIVING APPROXIMATELY 2 MILES THE ENGINE AGAIN SHUT DOWN. IT OCCURRED WHILE THE CONSUMER WAS MERGING INTO A GAP IN 40 MPH TRAFFIC. A RED WRENCH ICON ILLUMINATED ON THE DASH BOARD. THE CONSUMER WAS ABLE TO PULL TO THE SIDE OF THE ROAD. ACCORDING TO THE SERVICE INVOICE, THE POWER TRAIN ICON ILLUMINATED. THE DEALER FOUND THE THROTTLE STUCK CLOSED. THE CONSUMER ALSO STATED THERE WAS A PROBLEM WITH THE HEIGHT OF THE FRONT HEAD RESTS. THE TOP OF THE HEAD RESTS WERE HIGHER THAN THE DRIVER AND PASSENGER HEADS AND AT A SHARP ANGLE. THE DEALER WAS UNABLE TO RAISE OR LOWER THE HEAD REST TO THE HEIGHT OF DRIVER AND PASSENGER EARS. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10371775December 20, 2010
ENGINE AND ENGINE COOLING:COOLING SYSTEM
SUDDEN, UNINTENDED ACCELERATION OF MY 2010 FORD EDGE VEHICLE: I TURNED INTO MY HOUSE DRIVEWAY AT APPROXIMATELY 5 TO 10 MILES/HOUR SPEED. AS SOON AS I TURNED INTO MY DRIVEWAY, THE CAR SUDDENLY AND UNINTENTIONALLY ACCELERATED. I COULD NOT CONTROL THE CAR. I SWERVED TO AVOID MY GARAGE, BUT ENDED UP DAMAGING BADLY ONE GARAGE DOOR AND THE OUTER CORNER OF MY GARAGE WALL. THE CAR THEN CRASHED AGAINST A TREE IN MY LAWN AND CAME TO A STOP. THERE WAS BAD DAMAGE TO THE FRONT OF THE CAR. I WAS THE ONLY ONE IN THE CAR. I WAS NOT HURT. THERE WAS NO INJURY TO ANYONE ELSE. I CALLED IN THE POLICE. WHEN THE OFFICER ASKED ME WHAT HAPPENED, I TOLD HIM THAT I MIGHT HAVE ACCELERATED THE CAR IN ERROR, BUT I WAS NOT SURE IF THERE WAS AN ELECTRONIC PROBLEM WITH THE CAR. IN THE MONTH PRECEDING THE ACCIDENT, ON 2 OR 3 OCCASIONS, THE RPM GAUGE IN THE CAR WILL SUDDENLY JUMP FROM APPROXIMATELY 1500 RPM TO APPROXIMATELY 3500 RPM FOR NO OBVIOUS REASON, THERE WILL BE A SLIGHT JERK IN THE CAR BUT NO ACCELERATION OF THE CAR. WITHIN A FEW SECONDS, THE RPM WILL GO BACK DOWN TO APPROXIMATELY 1500 RPM BY ITSELF. I DID NOT REMEMBER THESE INCIDENTS WHEN I SPOKE TO THE INVESTIGATING POLICE OFFICER. THESE 2 TO 3 EPISODES IN THE MONTH PRECEDING THE ACCIDENT MAKES ME SUSPECT THAT THE PROBLEM IS NOT DUE TO HUMAN ERROR, BUT DUE TO AN ELECTRONIC PROBLEM WITH THE CAR. MY INSURANCE COMPANY HAS EVALUATED THE DAMAGE TO MY CAR AND MY HOME AND IS IN THE PROCESS OF SETTLING THE CLAIMS. THE CAR IS IN THE COLLISION SHOP RECOMMENDED BY THE INSURANCE COMPANY AND IS CONSIDERED REPAIRABLE. HOWEVER, I AM NOT COMFORTABLE DRIVING THIS CAR AGAIN UNTIL A PROBLEM IN THE CAR IS RULED OUT. I E-MAILED FORD MOTOR COMPANY CUSTOMER RELATIONS. THEY PROMISED TO RESPOND WITHIN 3 BUSINESS DAYS, BUT HAVE NOT DONE SO. HENCE, I AM CONTACTING NHTSA. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10368827December 1, 2010
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
2010 FORD EAGLE. CONSUMER WRITES REGARDING DEFECTIVE GAUGES *TGW THE CONSUMER STATED SHE NOTICED IT WAS IMPOSSIBLE TO READ THE GAUGES WITH JUST A GLANCE. WHEN THE CONSUMER LOOKED DOWN AT THE GAUGES, IT WAS TOTALLY BLACK. SHE STATED SHE HAD TO BLINK FREQUENTLY TO GET HER EYES TO ACCOMMODATE TO THE DARKNESS OF THE INSTRUMENT PANEL. *JB THE CONSUMER ALSO STATED WHILE DRIVING IN RAINY CONDITIONS, DURING DAY LIGHT HOURS WITH THE LIGHTS ON, THE GAUGE PANEL BECAME DIM. THE DEALER ADVISED THE CONSUMER IT WAS A CHARACTERISTIC OF THE VEHICLE. UPDATED 12/17/10*JB UPDATED 10/20/11.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10362582October 27, 2010
STRUCTURE, SEATS, AIR BAGS:FRONTAL
I WAS DRIVING MY 2 WEEK OLD 2010 EDGE LIMITED, ON A HIGHWAY IN STOP AND GO TRAFFIC,WHEN I WAS HIT FROM BEHIND BY A TRACTOR TRAILER LOADED WITH ASPHALT SHINGLES. I WAS PUSHED INTO A CAR IN FRONT OF ME AND BOTH CARS WERE TOTALED. DURING THE CRASH, THE COMPONENTS OF THE DASH WERE EJECTED INTO THE BACKSEAT. . IF SOMEONE HAD BEEN SEATED IN THE BACK SEAT, I'M SURE THEY WOULD HAVE BEEN SEVERELY INJURED BY THE DEBRIS.THE DASHBOARD STAYED IN PLACE. ALSO, THE DRIVERS SEAT BROKEFROM IT'S ANCHORS. THE AIR BAG DID NOT DEPLOY. *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10358777October 1, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
TL*THE CONTACT OWNS A 2010 FORD EDGE. THE CONTACT STATED THAT THE TRANSMISSION BEGAN TO SLIP, WHICH CAUSED THE VEHICLE TO HESITATE WHEN DRIVING INTO TRAFFIC. THE VEHICLE WAS TAKEN TO A LOCAL REPAIR SHOP BUT THEY COULD NOT DUPLICATE THE FAILURE. THE TRANSMISSION FLUID WAS 1 1/2 QUARTS LOW WHEN THE VEHICLE WAS PURCHASED. FORD WAS CONTACTED STATED THAT THERE WAS NOTHING THEY COULD DO. THE CONTACT STATED THAT FORD SHOULD REPLACE THE TRANSMISSION. THE CURRENT AND FAILURE MILEAGES WERE 10,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10357151September 23, 2010
SEAT BELTS, SEATS
VEHICLE STOPPED IN TRAFFIC, HIT FROM BEHIND AND PUSHED INTO THE CAR AHEAD. DRIVER'S SEAT BELT FAILED TO LOCK AND DRIVER SUFFER FACIAL CONTUSION AND BLOODY NOSE WHEN FACE HIT THE STEERING WHEEL. DRIVER WAS TAKEN TO HOSPITAL VIA AMBULANCE. NO BROKEN BONES IN THE FACE. PASSENGER SEAT BROKEN DURING ACCIDENT, WITH ONLY FRONT OF THE SEAT BEING HELD TO THE FLOOR. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10355841September 15, 2010
POWER TRAIN
I'VE HAD THE TRANSMISSION VIOLENTLY ENGAGE WHILE RIDING ALONG AT A NORMAL STEADY PACE. ONE TIME WAS ON THE HIGHWAY GOING ABOUT 60MPH. THE PEDDLE WAS SOLID BUT THE CAR DECELERATED LIKE I TOOK MY FOOT OFF THE GAS. ABOUT 5 SECONDS LATER THE TRANNY SLAMMED INTO GEAR AND RESUMED SPEED. IT SLAMMED SO HARD IT FELT LIKE WE GOT REAR ENDED. I IMMEDIATELY CALLED THE DEALERSHIP AND THEY SAID "IF IT WASN'T DOING SOMETHING WHEN I BROUGHT IT IN, THEY WOULDN'T BE ABLE TO FIND THE PROBLEM". IT ALSO HAPPENED ON A BACKROAD AT 30 MPH AND ALSO PULLING OUT OF A PARKING SPOT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10353117August 31, 2010
SERVICE BRAKES, HYDRAULIC
I HAVE A NEW 2010 FORD EDGE. I HAD IT A WEEK WHEN I PULLED UP TO A STOP SIGN ON A HILL. I HAD THE CAR IN DRIVE WITH MY FOOT ON THE BRAKE. THERE WERE CARS IN FRONT OF & BEHIND ME. WHEN IT WAS TIME TO MOVE FORWARD, I TOOK MY FOOT OFF THE BRAKE AND STARTED MOVING IT TO THE GAS PETAL WHEN I NOTICED THE CAR WAS ROLLING BACKWARDS. I PUT MY FOOT BACK ON THE BRAKE AND QUICKLY MOVED IT TO THE GAS PETAL AND WAS ABLE TO MOVE FORWARD BEFORE BUMPING THE CAR BEHIND ME. I REPEATED THE ACTION ON OUR DRIVEWAY, WHICH ALSO HAS A SLOPE. AGAIN, IT ROLLED BACKWARDS. I TOOK IT TO THE DEALER, THEY DROVE IT AND SAID IT DID ROLL BACKWARDS BUT THERE WAS NOTHING WRONG WITH IT - THAT WAS NORMAL OPERATION. THEY DROVE ANOTHER EDGE AND SAID IT DID THE SAME THING. I TOLD THEM IT SHOULDN'T DO THAT - IT WAS UNSAFE, AND THEY SAID THERE WAS NOTHING THEY COULD DO ABOUT IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10352521August 28, 2010
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
SPEEDOMETER CAN NOT BE SEEN DURING DAYLIGHT HOURS. COLOR AND HOOD OVER SPEEDOMETER MAKES DAYLIGHT VIEWING A TIME CONSUMING TASK THAT DETRACTS FROM DRIVER NORMAL RESPONSIBILITIES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10352089August 26, 2010
STRUCTURE
2010 FORD EDGE. CONSUMER STATES CONSTANT HIGH PITCH NOISE COMING FROM THE CABIN IN THE VEHICLE *TGW THE DEALER INFORMED THE CONSUMER, THE NOISE WAS A CHARACTERISTIC OF THE VEHICLE AND NOTHING COULD BE DONE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10351718August 25, 2010
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
TL*THE CONTACT OWNS A 2010 FORD EDGE. THE CONTACT WAS DRIVING 25 MPH WHEN HE DISCOVERED THAT THE INSTRUMENT PANEL WAS EXTREMELY DIFFICULT TO SEE DURING DAYLIGHT. THE CONTACT TOOK THE VEHICLE TO THE DEALER TO SEE IF THEY COULD ADJUST THE LIGHTS. THE DEALER WAS UNABLE TO REMEDY THE ISSUE. THE CONTACT WAS CONCERNED WITH THE FACT THAT HE WAS UNAWARE OF THE SPEED HE WAS TRAVELING DURING DAYLIGHT. THE FAILURE MILEAGE WAS 2,700.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10351577August 24, 2010
ENGINE AND ENGINE COOLING
MY 2010 FORD EDGE ALSO HAD THE IDLE STALL PROBLEM. AT 4500 MILES THE PROBLEM STARTED. TOOK MY VEHICLE IN AND THE DEALER WAS ABLE TO RECREATE THE STALL FROM COMPUTER. THERE IS A RECALL FROM THE MFG FOR THE IDLE CONTROLLER. HOWEVER, THERE IS A BACKORDER FOR THE PART UNTIL THE END OF SEPTEMBER. MY DEALER LOCATED A PART FROM ANOTHER DEALER AND WILL BE REPLACING IT TOMORROW IF THE PART ARRIVES. I ALSO REFUSED TO DRIVE THE VEHICLE UNTIL PROBLEM IS RESOLVED. I HAVEN'T RECEIVED ANY RECALL NOTICES FROM FORD MOTOR COMPANY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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