Ford Edge Complaints (2011)

1,803 consumer complaints on file.

#11091663May 3, 2018
ENGINE
VEHICLE STALLS DURING OPERATION. THIS HAS OCCURRED APPROXIMATELY 6 TIMES IN THE LAST 60 DAYS. IT GOES INTO LIMP MODE SHOWING " AWD OFF" AND THE "WRENCH" ICON. CONTACTED FORD CONCERNING THE CUSTOMER SATISFACTION PROGRAM 16B23 RELATED TO THIS BUT WAS DENIED COVERAGE.THE VEHICLE SAT AT THE DEALERSHIP FOR THREE DAYS WITHOUT THEM BEING ABLE TO REPEAT THE ISSUE. THE PROBLEM WILL RESET WHEN THE VEHICLE IS TURNED OFF, AND NO HISTORY IS CAPTURED. THE CODE THAT WE JUST DISCOVERED DURING AN EPISODE IS A P2111 CODE ACQUIRED BY A CAN BUSS READER AS IT HAPPENED IN TRAFFIC IN MOTION ON A CITY STREET. PULLED TO THE SIDE OF THE ROAD AND TURNED IT OFF AND IT RESET. THIS IS DANGEROUS ! MY GRANDCHILDREN RIDE IN THIS VEHICLE.THIS VEHICLE HAS LESS THAN 55K MILES SINCE NEW. IT'S FRUSTRATING TO KNOW THAT FORD IS AWARE OF THE ISSUE AND CHOOSES TO REFUSE THE PROBLEM UNTIL SOMEONE IS INJURED OR KILLED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11090817April 28, 2018
ELECTRICAL SYSTEM
THE DOOR AJAR SENSORS ARE ERRATIC AND OFTEN REPORT FALSE AJAR CONDITIONS. THIS RESULTS IN THE INTERIOR LIGHTS NOT GOING OUT UNTIL YOU REACH A CERTAIN FORWARD SPEED AND THE THE DOORS WILL NOT STAY LOCKED WITH THE POWER LOCKS, YOU PRESS LOCK AND THEY UNLOCK. THE LIGHTS ALSO COME ON RANDOMLY WHILE THE CAR IS PARKED. THESE SENSORS HAVE A 100% FAILURE RATE AND ARE PART OF THE DOOR LATCH SO THEY ARE EXPENSIVE TO REPLACE. IT MAKES IT VERY DANGEROUS MANEUVERING THE CAR AT NIGHT WITH THE INTERIOR LIGHTS ON AND IT IS PRETTY UNSAFE TO NOT BE ABLE TO LOCK ALL THE DOORS AND HAVE THEM STAY LOCKED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11089944April 24, 2018
SERVICE BRAKES
LOST BRAKES OR TWO OCCASIONS WHILE DRIVING AND EACH TIME THE BOOSTER WAS REPLACED. THE 2ND REPLACEMENT FORD WOULD NOT PAY FOR. WE LOST TOTAL CONFIDENCE IN THE VEHICLE AND ENDED UP TRADING IT IN FOR A HYUNDAI SPORT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11088667April 17, 2018
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
MY VEHICLE HAS AN ISSUE WHERE THE HUD WILL STAY ON OCCASIONALLY AFTER TURNING OFF MY CAR AND LEAVING IT. THIS DRAINS MY BATTERY, LEAVING MY CAR COMPLETELY DEAD. AT ONE TIME IT WAS UNABLE TO EVEN JUMP START. THIS HAS HAPPENED TWICE, WHEN THE VEHICLE HAS BEEN SHUT OFF. ALSO, ANY OF MY CONTROLS FOR RADIO/VOLUME/CRUISE CONTROL/ETC. WILL OFTEN FREEZE OR SUDDENLY JUMP UP OR DOWN. THIS HAPPENS RANDOMLY, REGARDLESS IF THE VEHICLE IS IN MOTION OR NOT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11084454April 10, 2018
ELECTRONIC STABILITY CONTROL (ESC)
THE MORNING OF 4-3-2018 I WENT OUT AND STARTED MY CAR. AS I BACKED OUT OF THE GARAGE THE "DOOR AJAR" WARNING LIGHT CAME ON. WHILE DRIVING I NOTICED THE DOOR LATCHES DID NOT LOCK. WHEN I DEPRESSED THE DOOR LOCK BUTTON THE LATCHES CLOSED THEN POPPED RIGHT BACK OPEN, LEAVING ALL DOORS IN AN UNSAFE CONDITION, UNLOCKED. WHEN THE IGNITION SWITCH IS TURNED OFF THE RADIO SHUTS IMMEDIATELY AND DOME LIGHTS REMAIN ON. I SPRAYED WD40 IN THE LATCHING MECHANISM WHICH DID NO GOOD. THIS UNSAFE CONDITION STILL EXISTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11083909April 8, 2018
UNKNOWN OR OTHER
DOOR AJAR LIGHT HAS BEEN COMING ON. YOU HAVE TO OPEN AND CLOSE DOOR SEVERAL TIMES. DOORS WILL NOT LOCK. I DROVE MY CAR WITH LIGHT ON AS I COULD NOT GET IT TOO GO OFF. MY DOOR OPENED WHILE DRIVING DOWN THE HIGHWAY. I COULD HAVE BEEN SERIOUSLY HURT. NOT TO MENTION IT'S DANGEROUS THAT THE DOOR DOESN'T LOCK UPON GETTING IN IT, IF YOU WERE TRYING TO GET AWAY FROM A BAD SITUATION. THIS HAS BEEN ON GOING PROBLEM WITH MY CAR FOR OVER A MONTH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11083529April 5, 2018
SERVICE BRAKES, ENGINE, FUEL/PROPULSION SYSTEM
2 MAIN ON GOING ISSUES 1. BRAKES- FROM DAY ONE, CONSTANTLY-NEEDING TO BE RE ROTORED / NEW PADS / GRINDING SQUEAKY SOUNDS - ALL THE TIME. FORD BLAMES ME FOR ' NOT DRIVING ENOUGH ' ?.? CONCERNED FOR SAFETY - WILL THEY FAIL? 2. TOOK CAR IN TODAY 4.5.18 - FOR 2ND TIME DUE TO ODOR OF PROPANE OR GAS WHEN COMING TO STOP / LOW SPEED OR IDLEING.. WAS TOLD NO BULLETIN OR NOTICE OUT FOR ISSUE - WHICH WAS LEAKING FLUID UNDERCAR -WHICH ' COULD CAUSE FIRE ' WAS TOLD I COULD NOT LEAVE WITH MY VEHICLE, RENTAL WAS PROVIDED UNDER MY PAID WARRANTY. REVIEW OF ONLINE INFO SHOWS MANY STORIES OUT AS WELL AS LAWSUIT ON THIS VERY ODOR ISSUE- YET I WAS NEVER INFORMED. SMELL HAS BEEN ONGOING SINCE SEPT. 2017
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11081589March 27, 2018
AIR BAGS
TAKATA RECALL NO REPLACEMENT AVAILABLE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11078985March 13, 2018
ENGINE
CARS ENGINE BURNED/SMOKE BELLOWING OUT AND SEIZED UP WHILE IDLING, SITTING IN FRONT OF THE HOUSE. IS THIS NOT COVERED BY RECALL NUMBER-10V659000? IF NOT, WHY NOT? CAR DID EXACTLY WAS WAS DESCRIBED IN RECALL NOTICE NOTED ABOVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11078670March 12, 2018
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM
ON THE HIGHWAY MY ADVANCED SERVICE TRACTION LIGHT CAME ON AND SO DID THE ABS LIGHT.ALSO MY PASSENGER DOOR IS SHUT BUT MY LIGHT IN MY CAR IS ON AND THE DOOR AJAR WARNING CODE COMES ON WITH THE DOOR SHUT. AND COMES ON WHILE I'M DRIVING AND I HAVE TO PULL OVER TO TRY TO GET THE LIGHT OFF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11078751March 12, 2018
ENGINE, UNKNOWN OR OTHER
MY ENGINE TURNED OFF WHILE I WAS DRIVING. I WAS SLOWING TO A STOP FROM 55MPH TO APPROX. 20MPH TO GO STRAIGHT AT A RED LIGHT. THE LIGHT TURNED GREEN BEFORE I CAME TO A STOP. WHEN I PRESSED THE GAS TO ACCELERATE THE ENGINE TURNED OFF AND ALL SYSTEMS IN THE CAR DID AS WELL INCLUDING POWER STEERING. I HAD NO CONTROL OF THE CAR AS IT SLOWED TO ALMOST A STOP IN THE MIDDLE OF THE INTERSECTION ON A GREEN LIGHT. I WAS LUCKILY TO ABLE TO COAST AT APPROX. 5PMH TO THE END OF THE INTERSECTION BEFORE IT COMPLETELY STOPPED AND THE CAR BEHIND ME DIDN'T HIT ME, THEY WENT AROUND. I HAD TO GET HELP PUSHING IT TO THE SIDE OF THE ROAD AFTER THAT TO AVOID AN ACCIDENT SINCE IT STOPPED IN THE ROAD. WHEN THE ENGINE FAILED THE DASH LIT UP WITH A PICTURE OF THE ENGINE AND SAID TO CHECK POWER TO ENGINE. THERE WAS NO WARNING BEFOREHAND. I DO ALL MY OIL CHANGES AND REGULAR MAINTENANCE. THERE WAS NO CHECK ENGINE LIGHT OR ANY OTHER INDICATOR THAT SOMETHING WOULD HAVE BEEN WRONG. AFTER THIS INCIDENT AND GETTING THE CAR HOME IT NOW HAS A CHECK ENGINE LIGHT AND WON'T RUN CORRECTLY. WE CHANGED THE BATTERY DUE TO THE WORDING ABOUT ENGINE POWER AND THAT DIDN'T HELP. WHAT I AM MOST CONCERNED AND UPSET ABOUT IS AFTER THIS HAPPENED WE LOOKED THE PROBLEM UP ONLINE AND IT IS HAS HAPPENED TO HUNDREDS OF OTHER PEOPLE. IF ANY OTHER PROBLEMS HAPPENED THAT MANY TIMES THAT CAUSED INJURIES THIS WOULD BE A RECALL AND CORRECTED IMMEDIATELY. BUT BECAUSE OUT OF LUCK I WAS ON A RURAL 1 STOP LIGHT ROAD AND NO CARS HIT ME AS MY VEHICLE COMPLETELY FAILED ON ME, IT ISN'T. I'VE RECEIVED NO NOTICES AND BOUGHT IT USED FROM A DEALER. I COMMUTE TO WORK EVERY DAY AND I AM SO THANKFUL THIS WASN'T ON A WORK DAY ON THE FREEWAY WHERE IT WOULD HAVE CAUSED ME TO COMPLETELY STOP. OR DROPPING OFF MY KIDS TO SCHOOL. I AM HONESTLY SCARED TO GET IT 'FIXED' AND IT HAPPEN AGAIN WITH NO WARNING. OR PUT MY KIDS IN A CAR THAT PUTS US IN DANGER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11078454March 10, 2018
ELECTRICAL SYSTEM
DOOR AJAR WARNING LIGHT WON'T GO OFF. INTERIOR LIGHTS STAY ON AND DOORS WON'T LOCK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11076104March 3, 2018
STRUCTURE:BODY
THE DRIVERS DOOR AJAR SENSOR COMES ON ALL THE TIME WHILE DRIVING AND I CAN'T LOCK THE CAR DOORS WHILE DRIVING. ALSO THE INTERIOR AND EXTERIOR LIGHTS WON'T GO OUT AFTER PARKING AND LOCKING THE VEHICLE. THIS HAS BEEN HAPPENING FOR 3 WEEKS NOW.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11076051March 3, 2018
FUEL/PROPULSION SYSTEM
THROTTLE BODY AND MOTOR ASY I REPLACED THIS ON 2/13/2016, LATER FOUND OUT THERE WAS A RECALL AND WAS REIMBURSED IN 2014 BUT ON 2/26/2018 IT WENT OUT AGAIN AN REPLACED AT MY OUT OF POCKET AGAIN. I ASK IS THIS A FIX OR JUST A REPLACEMENT NO ONE WILL ANSWER ME. THIS IS DANGEROUS, THE CAR JUST STOPS NO POWER, IF IN HEAVY TRAFFIC COULD BE HIT FROM THE REAR, NOT GOOD. IS THE REPLACEMENT A FIX OE JUST A REPLACEMENT?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11073552February 19, 2018
SERVICE BRAKES
I PURCHASED THIS CAR JUNE 10TH 2017, IT IS NOW FEBRUARY 19TH 2018 AND MY BRAKES HAVE WENT OUT 4 TIMES. THIS IS THE 4TH TIME RECENTLY IT HAS HAPPENED, THE 3 TIMES BEFORE THEY WERE SAID TO BE FIXED. I WAS IN THE SNOW ON A RESIDENTIAL ROAD WHEN THEY WENT OUT. I AM AFRAID IF THIS CAR CONTINUES TO DRIVE SOMEONE WILL BE SEVERELY HURT FROM THE IN-ABILITY TO STOP THE VEHICLE CORRECTLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11067348February 6, 2018
SERVICE BRAKES
AFTER ABS KICKED IN, PEDAL WENT TO FLOOR EXTENDING BREAKING DISTANCE. HCU IS THE PROBLEM. TEMPORARILY RESOLVED BY BREAKING HARD ON SNOW TILL RESET
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11066618February 2, 2018
STRUCTURE:BODY, ELECTRICAL SYSTEM
THE DOOR AJAR LIGHT FOR MY DRIVER'S SIDE DOOR WILL NOT TURN OFF. IT'S A SAFETY HAZARD, AS I HAVE NO IDEA IF MY DOOR IS CLOSED OR ACTUALLY AJAR AND I DRIVE ON THE HIGHWAY OFTEN. I HAVE AN EXTENDED WARRANTY I BOUGHT WITH MY CAR, AND WAS SOLD THIS AS BUMPER-TO-BUMPER EVERYTHING COVERED BESIDES THE BRAKES AND TIRES. THE FORD SERVICE CENTER WANTED $450 TO REPAIR SINCE THEY WON'T COVER THIS UNDER MY EXTENDED WARRANTY. THEY WON'T GIVE ME MY CAR BACK WITHOUT PAYING A $100 DIAGNOSTICS FEE. 10 SECONDS ON GOOGLE SHOWS THIS IS A COMMON PROBLEM ALREADY BEING INVESTIGATED BY NHTSA. PLEASE DO NOT LET UP. THIS NEEDS TO BE RECALLED, OR COVERED UNDER WARRENTY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11066476February 1, 2018
SEATS
ON JUNE 24, 2015 THE DEALERSHIP SERVICE DEPARTMENT HAD TO REPLACE THE SEAT TRACK ON THE DRIVERS SIDE. IT WAS STUCK IN THE UP POSITION AND WOULD GRIND WHEN YOU TRIED TO MOVE IT WITH THE POWER SWITCH. NOW 2/1/2018 THE DRIVERS SIDE SEAT IS NOT SECURE AND IT ROCKS WHEN YOU ACCELERATE AND BRAKING. FORD SERVICE DEPARTMENT INFORMED ME TODAY THAT THE TRACK NEEDS TO BE REPLACED AGAIN. COST TO ME WOULD BE $1,640.00. A QUICK SCAN OF THE "FORD EDGE FORUM" INDICATED AT LEAST 18 REPORTS OF THE SAME PROBLEM. TO ME THIS IS A SERIOUS SAFETY CONCERN AND SHOULD BE FIXED BY THE FORD MOTOR COMPANY. I SPOKE WITH FORD'S CUSTOMER RELATIONS DEPARTMENT THIS MORNING 2/1/2018 AND THEY ASSIGNED A CASE NUMBER AND WILL LET ME KNOW WHAT FORD WILL DO PROVIDE ASSISTANCE IN THE REPAIR OF THIS PROBLEM. A SOLUTION BY FORD SHOULD BE FOUND AND A RECALL SHOULD GO OUT TO FIX THIS PROBLEM ONCE AND FOR ALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11066012January 31, 2018
ELECTRICAL SYSTEM
THE LEFT REAR DOOR CLOSED SWITCH FAILED CAUSING THE INTERIOR LIGHTS TO REMAIN ILLUMINATED CONTINUOUSLY. THIS CAUSED THE BATTERY TO BE DRAINED WHILE THE CAR WAS PARKED, STRANDING MY DAUGHTER AND MOTHER-IN-LAW.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11064224January 22, 2018
UNKNOWN OR OTHER
AFTER THE WARRANTY PERIOD HAS EXPIRED, THERE ARE COMMON COMPLAINTS OF REVERSE CAMERA MALFUNCTION. WHILE MALFUNCTIONING, THE IMAGE FROM THE IN-DASH SCREEN WILL PRODUCE VARYING RESULTS. AT TIMES, THE IMAGE WILL BE GRAINY, WILL BE INTERMITTENTLY RESPONSIVE, WILL BE PRESENTED UPSIDE-DOWN / MIRROR-IMAGED, OR WILL NOT APPEAR AT ALL. WHILE THE BACKUP CAMERA DOES NOT PROVIDE THE SOLE SOURCE OF INFORMATION FOR THE DRIVER AS IT IS SUPPLEMENTED BY THE DRIVER'S FIELD OF VISION AND ACCESSORY MIRRORS, THIS MALFUNCTION PRESENTS A POTENTIAL SAFETY CONCERN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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