Ford Edge Complaints (2018)

850 consumer complaints on file.

#11583624April 17, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2018 Ford Edge. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to the dealer, who determined that coolant intrusion had caused the engine to misfire, resulting in damage to the engine and requiring for the engine to be replaced. The vehicle was repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N12. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 74,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11583247April 16, 2024
ENGINE
The contact owns a 2018 Ford Edge. The contact stated while starting the vehicle, the vehicle was shuddering with white smoke coming from the exhaust pipe. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, who replaced the spark plugs; however, the failure recurred. The vehicle was then taken to the dealer, where it was diagnosed with coolant intrusion into cylinder #2 and determined that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was opened. The contact was advised to file a complaint with the NHTSA Hotline. The failure mileage was approximately 61,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11582329April 11, 2024
ENGINE
On [XXX], at a little less than 80,000 miles, the service engine soon light came on one day and my car ran rough. However, it went off for the next day and ran fine, but went back on a few days later and ran rough once again. I took it the Liberty Ford in Parma, OH on [XXX]. They performed an electronic engine diagnostics and determined that the vehicle did run rough and that there was a miss fire in cylinder 3. Based on the Ford bulletin related to this engine, they followed procedure and performed a tune up and replaced the cylinder. I was advised that the bulletin also indicated that there could be a coolant intrusion into the engine assembly. However, Ford requires the service department to follow the process and that is why they did the cylinder replacement. If the engine light came on again in the next few hundred miles, it could be the engine and I should bring it back in. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11581917April 9, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2018 Ford Edge. The contact stated that while idling, the vehicle was blowing cold air while the heater was activated. The contact then inspected the coolant level and discovered that it was low and added a gallon of antifreeze. No warning light illuminated. The contact mentioned that a gallon of antifreeze needed to be added every week. The vehicle was taken to an independent mechanic where it was diagnosed that there was a coolant leak and that the failure was related to TSB 22-2229. The dealer was contacted and it was confirmed that the VIN was not included in a related recall. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was opened. The manufacturer was notified of the failure and referred to the NHTSA Hotline. The failure mileage was 127,000. The contact is requesting her vehicle to be added to the recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11581918April 9, 2024
VISIBILITY/WIPER, VISIBILITY:SUN/MOON ROOF ASSEMBLY
When I got into my vehicle one morning after it had been parked outside overnight the panoramic sun/moonroof glass looked like it had big cracks throughout, but initially thought it was just puddled water outlines since we'd had a good rain event overnight. After vehicle dried later that day I still saw the lines and when I investigated I could feel the cracks/crevices in the outer glass but it had not cracked on the inner layer of glass. I am not certain if that cracking happened overnight in the rain and/or night cold temp fluctuations in WI, or whether it had started smaller earlier in the week and hadn't immediately noticed it. I am not aware of any stones or hail hitting it that could have pinpointed the cause & and the repair technicians did not find any indication of an impact point which could have been the starting point. I have been limiting my driving until I get it fixed to ensure it doesn't either crack all the way thru and let moisture inside and cause interier damage or completely break apart and fly off into roadway while I'm driving
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11581867April 9, 2024
ENGINE
The contact owns a 2018 Ford Edge. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to an independent mechanic, who diagnosed and determined that the head gasket was cracked, and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was opened. The failure mileage was approximately 79,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11581356April 5, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2018 Ford Edge. The contact stated that upon attempting to start the vehicle, the vehicle failed to start. No warning lights were illuminated. The vehicle was towed to the dealer, who determined that coolant had leaked into the cylinders, resulting in engine damage. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N12. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 107,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11581363April 5, 2024
ENGINE
[XXX] 2018 FORD EDGE TITANTIUM: [XXX] Engine failure due to coolant intrusion into the cylinders of the Ecoboost 2.0 engine [XXX]. Coolant leaks into the cylinders which leads to corrosion of the piston, gasket, and other parts in the engine causing engine failures and misfires and eventually can trigger a full-blown fire. For this reason, there was a Ford ecoboost coolant leak recall. There has been no fire, but the Ford dealership states that the engine needs replacement due to coolant leaks into the cylinders. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11581185April 4, 2024
POWER TRAIN, ENGINE AND ENGINE COOLING
The contact owns a 2018 Ford Edge. The contact received notification of NHTSA Campaign Number: 22V413000 (Power Train). The contact stated that while driving at an undisclosed speed, the engine started to overheat. The contact was able to move the vehicle to the shoulder before taking the vehicle to the dealer. The dealer determined there was a crack in cylinder #3, and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 88,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11580629April 2, 2024
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL, ENGINE
The contact owns a 2018 Ford Edge. The contact stated that while driving at slow speeds, the vehicle began to buck when the accelerator pedal was depressed. The vehicle was slow to respond when the accelerator pedal was depressed. There were no warning lights illuminated. The vehicle was taken to an independent mechanic, who informed the contact to add two bottles of fuel cleaner to the fuel. The mechanic was unable to duplicate the failure. The vehicle was taken to the local dealer, where it was diagnosed that the torque converter needed to be replaced. The contact was not repaired. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 75,000. The VIN was not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11580707April 2, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2018 Ford Edge. The contact stated that the vehicle was experiencing coolant intrusion in cylinder #2, causing the engine to misfire. The contact related the failure to TSB Number: 19-2346 with NHTSA ID Number 10169807 (Engine and Engine Cooling). The contact took the vehicle to the dealer where it was diagnosed that the engine had failed and confirmed it was because of a misfire within cylinder #2. The vehicle had not been repaired. The manufacturer was made aware of the failure, and it was confirmed the VIN was not included in a recall nor was the repair covered under warranty. The contact was referred to the NHTSA Hotline to file a complaint. The failure mileage was 86,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11580785April 2, 2024
STEERING
Adaptive steering fault and steering wheel is off center when driving. Ford dealer can’t figure out problem. A serious safety concern.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11580507April 1, 2024
ENGINE, ENGINE AND ENGINE COOLING
The contact owns a 2018 Ford Edge. The contact stated that while driving at an undisclosed speed, the Coolant Level Low message displayed, and there was white smoke coming from the exhaust pipe. The vehicle experienced rough idling. The contact pulled over and turned off the vehicle to cool down the engine. The vehicle was able to restart after several attempts. The vehicle was taken to the dealer, where it was diagnosed with coolant intrusion into the cylinders, and it was determined that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The contact related the failure to Technical Service Bulletin: 19-2346 (Coolant in Cylinders, White Exhaust Smoke, And/or Illuminated MIL); however, the vehicle was not covered under the TSB. The failure mileage was approximately 130,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11580133March 29, 2024
ENGINE
Smelled gasoline under the hood? Technican ran test of engine and here is his report: "Checked the engine light found multilpe codes, I looked up the codes and they all said replace the engine. Did a headgasket test and found the headgasket is bad and that the coolant smells like fuel also." I was advised not to drive the vehicle! The car has only 58,208 miles on it, as senior citizen my acerage is less than 10,000 miles a year. I replaced the engine --$6,178.08. I have also been advised that I may have transmission problems. A search of the web to check for recallssrongly suggests I am not alone as this problem had been identified by other EDGE owners nation wide! I feel the Ford Motor Company has a major responsibilty for the defect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11579335March 25, 2024
ENGINE, ENGINE AND ENGINE COOLING
Ford Ecoboost 2.0 engine in my 2018 Ford Edge failed at 71,945 miles due to cooling leaking into cylinder #2. Engine started rough for about two weeks but leveled out after about 5 seconds. When the check engine light came on while my wife was leaving home, we stopped driving the car until I could get an appt with Conway Heaton Ford in Bardstown KY. There the engine was found to have coolant leaking into the #2 cylinder. Dealer said the car was unsafe to drive and the engine needed to be replaced. They would not return the keys to me due to the safety hazard the car had become. Engine was replaced on [XXX] at a cost of $6916.00. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11579170March 24, 2024
ENGINE
In early 2023 I was driving on the highway and the engine shut down with a low coolant message on the dashboard. After a couple different trips to different mechanics, the local Ford dealer determined there was coolant intrusion in the engine block due to a cracked block. On approx 4/10/23 we ordered the vehicle to be fixed at a cost of $7329.04. Ford customer service was unwilling to help with the issue. This is a known issue among ecoboost Ford engines of this generation. So much so that there was a recall for the 1.5l engines(this is a 2.0l). We called Ford customer service who seemed like they were going to help at first but once the supervisor came on she told us she would not help and "if we truly cared about our vehicle we would have purchased an extended warranty". I personally know 4 other people who have been struck by the ecoboost bug and have had to replace their engines due to the coolant intrusion issue. This issue is a safety issue as the vehicle will shut down once it rears its head.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11578863March 22, 2024
ENGINE
The contact owns a 2018 Ford Edge. The contact stated that upon start of the vehicle, the check engine warning light intermittently flashed on the instrument panel. The vehicle was taken to a dealer where a diagnostic test was performed, and it was discovered that there was coolant intrusion into cylinder #2. The vehicle was diagnosed with engine failure. The manufacturer was notified of the failure and the contact was informed that there were no recalls on the vehicle. The manufacturer referred the contact to the NHTSA Hotline. The vehicle was not repaired. The failure mileage was approximately 50,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11578140March 18, 2024
ENGINE, ENGINE AND ENGINE COOLING
First indication of an issue was when the check engine light illuminated (2/1/2024). I took car to an independent repair shop who identified the codes as PO304 - misfire cylinder 4 and P0316 - misfire on start up. Borescope revealed coolant leaking thru #4 cylinder wall & cylinder #1 showing stream of coolant from cylinder head gasket. Ford TSB recommends long block engine replacement due to coolant intrusion in the engine. The car remained parked from 2/2/24 to 3/13/2024. 3/13/2024. On 3/13 I took the car to the local Ford dealership whose service department confirmed the original diagnosis. Safety issue - coolant intrusion into the combustion chamber could induce an engine fire or cause the engine to seize up while being driven. The car is still at the Ford dealership. The mileage when the CELcame on was 72944 miles. Current mileage approximately 72960. Toatal cost to repaired quoted at $ 9,110.01.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11577791March 16, 2024
ENGINE, ENGINE AND ENGINE COOLING
2018 Ford Edge purched certified pre-owned in Novemeber 2023. In February, engine light displayed after diagnostic was ran, we were told that there is a coolant intrusion and we would need to replace the entire engine, approximately $8k. Ford Autonation, Valencia and Ford customer service directed us to contact you so we can report the coolant issue which is a known recall for Ford Edge. The VIN number doesn't fall within the recalled models, but since our vehicle is having the same issue, Ford told us to report this issue to you so that the VIN or Factory can be included in the recall. Ford case # CXH01736957. Car is currently at the Ford Autonation, Valencia Service dept.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11577606March 15, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2018 Ford Edge. The contact stated while starting the vehicle, the vehicle was idling abnormally rough. The contact stated that the vehicle shuddered, and an abnormal odor was detected, and white smoke was observed coming from the exhaust. The check engine warning light was illuminated. The vehicle was taken to the dealer where it was diagnosed as coolant intrusion with coolant leaking into cylinder #3. The vehicle was not repaired due to the cost. The contact was informed of Customer Satisfaction Program: 21N12. The manufacturer was made aware of the failure and advised the contact to report the failure to the NHTSA Hotline. The failure mileage was approximately 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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