Ford Edge Complaints (2016)

926 consumer complaints on file.

#11514191March 28, 2023
SERVICE BRAKES
I have issue with brake hoses rupture while driving and loose brake capability (as Ford did not include all VINs affected I had to paid for repair, now they issue Customer Satisfaction Program 22N02 and they do not want to refund). NHTSA must make sure Ford is responsible for their issues on a safety topic as they are clearly not being.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11513145March 22, 2023
SERVICE BRAKES
In September/October of 2022 my passenger side right real break line ruptured. Not even a month later my front right brake line ruptured. Today my left rear brake line ruptured. All 3 times my pedal went to the floor, making it dangerously difficult to actually stop my car endangering my life and the lives of those around me on the road. No light has come on to indicate there's a problem with my braking system, any of the 3 times that this has occurred.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11513278March 22, 2023
ENGINE
My 2016 Ford Edge Titanium had a blown brake line so I took it in for repairs which is where I discovered that there was a head gasket leak and that the coolant reservoir was empty, and the axil was leaking. There were no puddles or other obvious indicators that there was anything wrong with the head gasket. No engine lights/codes were showing up. The mechanic at the Ford Dealership quoted me $5k to fix the head gasket and $10k for all of the repairs to include the brake line and 4 new tires. I have owned this car for 4 years and have had it serviced regularly.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11512958March 21, 2023
SERVICE BRAKES
A flexible brake line blew out and I lost my brakes.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11512963March 21, 2023
SERVICE BRAKES
A 2nd flexible brake line blew out and I lost my brakes for the 2nd time within a couple months.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11512967March 21, 2023
SERVICE BRAKES
A 3nd flexible brake line blew out and I lost my brakes for the 3nd time on this vehicle. The first two lines that blew out were both left and right front. This 3rd one was in the rear and as a result I instructed my mechanic to replace both rear lines. Again and luckily no one was injured or crash occurred as a result of this failure which put my wife and I at a great risk. We were able to slowly and carefully bring the car to our mechanic immediately thus no tow was required. No police or first responders were needed. There was no indication of failure until the brake pedal went immediately all the way to the floor. This is my third filing report and the story is the same for the prior cases of 11512958 and 11512963.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11512328March 17, 2023
SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC
The contact owns a 2016 Ford Edge. The contact stated while driving approximately 30 MPH and turning into a parking lot, the contact depressed the brake pedal however, the vehicle failed to stop immediately. The contact applied an excessive amount of pressure to the brake pedal and the pedal went to the floorboard before the vehicle stopped. The contact continued driving to the residence. After parking the vehicle, the low brake fluid warning light illuminated. The contact attempted to add brake fluid and became aware that the fluid level was not low. The contact noticed that the brake was still malfunctioning. The contact took the vehicle to the dealer and noticed and became aware that there was brake fluid underneath the rear of the vehicle. The dealer diagnosed that the brake hose needed to be replaced. The vehicle had not been repaired. The dealer confirmed that the failure was like NHTSA Campaign Number: 20V469000 (Service Brakes, Service Brakes, Hydraulic). The manufacturer was not made aware of the failure. The approximate failure mileage was 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11512237March 16, 2023
STEERING
The contact owns a 2016 Ford Edge. The contact stated while driving 55 MPH, the contact lost control of the vehicle. The contact attempted to regain control of the vehicle but was unable to cause to and the vehicle struck the guard rails. The contact was able to regain control of the vehicle and the vehicle started to operate normally. The vehicle was taken to the dealer but not diagnosed. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was 63,115.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11511455March 12, 2023
STEERING
MY VEHICLE HAS 60,000 MILES ON IT PURCHASED NEW AND ALWAYS MAINTAINED AT A CERTIFIED FORD DEALER. WHILE DRIVING ON THE FREEWAY AN ERROR CODE CAME UP ON THE DASH ADAPTIVE STEERING FAULT. MY STEERING WHEEL WENT OFF CENTER TURNED TO THE LEFT. I HAVE LOOKED ON LINE AND THERE WAS A BULLETIN FROM FOR IN 2019 TO FIX THIS PROBLEM OWNERS WERE SUPPOSED TO BE NOTIFIED AND WE WERE NOT. DELAERS WERE SUPPOSED TO FIX THIS IF LETTERS WERE NOT RECEIVED WHEN SERVICE WAS PERFORMED. I AM DOING ALOT OF READING AND DELAER SAYS COMPUTER MODULE NEEDS TO BE REPLACED 2600.00. ON LINE FORUMS SAY STEERING WHEEL REPLACEMENT. VERY FRUSTRATING TO HAVE A CAR WITH LOW MILES WITH A DANGEROUS UNSAFE SITUATION AND DELAER SAYS REPAIR THROUGH FORD IS NO LONGER AVAILABLE THAT THE PROGRAM EXPIRED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11510967March 9, 2023
ENGINE AND ENGINE COOLING, ENGINE
The contact owns a 2016 Ford Edge. The contact stated that the check engine warning light was illuminated. The vehicle was taken to the dealer and the dealer stated the engine was misfiring. The contact stated cylinder #3 coil and spark plug was replaced; however, the failure recurred. The vehicle was taken to the dealer, and the dealer stated that coolant was leaking into the engine, and that the engine needed to be replaced. The vehicle was not replaced. The manufacturer was contacted, and the manufacturer stated that they are aware of the failure and that there was no recall associated with the failure. The failure mileage was 79,274. The contact stated that the engine was replaced and Ford covered a portion of the repair costs.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11509838March 2, 2023
ELECTRICAL SYSTEM:12V/24V/48V BATTERY, POWER TRAIN:AUTOMATIC TRANSMISSION:GEAR POSITION INDICATION (PRNDL)
The contact owns a 2016 Ford Edge. The contact stated while attempting to start the vehicle, the vehicle failed to start. The contact had the vehicle jump started. The vehicle was taken to the dealer and the dealer stated that the gear shift sensor needed to be replaced. The vehicle was repaired. The manufacturer was contacted, and the manufacturer stated that the vehicle was out of warranty. The failure mileage was 44,000. The contact stated that due to the failure, the vehicle required a third battery install. The contact took the vehicle to another dealer and was informed that the gear shift sensor needed to be replaced, that this failure was common in other Ford models. The battery was being drained despite being in park. The contact has had no further issues since the repair.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11509259February 27, 2023
SERVICE BRAKES
The contact owns a 2016 Ford Edge. The contact received notification of NHTSA Campaign Number: 20V469000 (Service Brakes, Service Brakes, Hydraulic). The contact took the vehicle to the local dealer and the recall repairs were completed. The contact stated shortly after the repair the rear brake line also experienced the failure. The contact took the vehicle back to the local dealer and had both rear brake lines replaced. The contact stated on February 26, 2023, he heard an abnormal sound and noticed the rear passenger’s side tire was covered in brake fluid. The contact took the vehicle to an independent mechanic and made them aware of the failure. The vehicle was not repaired. A dealer was not contacted. The manufacturer had not been informed of the failure. The failure mileage was approximately 70,000. The consumer stated Ford reimburse the cost of the initial brake hose repair, but the rear brake hose burst as well. The consumer wants reimbursement for the rear brake hose as well as brake fluid purchase.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11508605February 22, 2023
STEERING
The contact owns a 2016 Ford Edge. The contact stated that while driving at various speeds, the power steering intermittently failed to operate as needed with the “Adaptive Steering Fault - Service Required" message displayed. Upon investigation, the contact discovered NHTSA Campaign Number: 19V632000 (Steering) which he linked to the failure. The manufacturer was notified and informed the contact that the VIN was not included in the recall. The vehicle was not repaired. The failure mileage was approximately 140,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11506511February 9, 2023
ENGINE AND ENGINE COOLING
The contact owns a 2016 Ford Edge. The contact stated while driving approximately 65 MPH, the vehicle started vibrating, and the engine was running roughly. The contact stated that the check engine warning light was illuminated. The contact stated that the temperature gauge needle had gone into the red zone. The contact pulled over and opened the hood to allow the engine to cool down. The contact stated that the failure had occurred before, resulting in an engine replacement due to coolant leaking into the engine block and cracking the cylinder block. The contact had taken the vehicle to a local dealer, where it was diagnosed that coolant was leaking into cylinder #2. The mechanic determined that the engine needed to be replaced. The vehicle had not been repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 67,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11505930February 6, 2023
POWER TRAIN:TRANSFER CASE (4-WHEEL DRIVE)
The contact owns a 2016 Ford Edge. The contact stated upon noticing a trail of fluid leak in the driveway, the vehicle was taken to an independent mechanic, where it was diagnosed that the transmission was leaking. The vehicle was then taken to the dealer, where it was diagnosed that the transfer case was leaking fluid. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 38,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11505772February 6, 2023
POWER TRAIN
Rear differential started making a loud grinding noise, needs a complete new rear axle, $1750. plus labor.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11504872February 1, 2023
POWER TRAIN
I have had several instances where I am driving thru the city just fine but when I go to accelerate and merge into traffic my car will not go past 35. all the lights come on and I basically have to coast to the side of the road. Every time this has happened, by the time I get my car to the dealership it is driving fine, the lights turn off and no codes are displaying. They have said it was probably gas or something since there were no codes. My husband and I use the same gas and his car is fine. it is just my Edge. It is like my car goes into limp mode for no reason and I have to turn the engine off and back on, put it in reverse and then drive in order to even go again.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11503938January 27, 2023
VISIBILITY:GLASS, SIDE/REAR
Rear window breaking for no apparent issue. Broke on me over night sitting parked. Could break on someone driving dow the road and cause an accident.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11503946January 27, 2023
VISIBILITY:GLASS, SIDE/REAR
Back windshield - not available for inspection as I have had it repaired already. Back windshield shattered/exploded sounded like a balloon being blown up too much and then popped - hazard to when someone is physically driving the vehicle and has no idea what just happened Inspected by insurance reps No warnings besides at the time it happened I heard a strange blowing noise After glass broke and was replaced multiple shards of glass jammed the trunk lock making it unable to be opened from outside or inside. Had to have dealership replace plastic trim and lock also after glass was repaired by safelite
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11503459January 24, 2023
POWER TRAIN, POWER TRAIN:TRANSFER CASE (4-WHEEL DRIVE)
The contact owns a 2016 Ford Edge. The contact stated while driving 45 MPH, there was an abnormal odor inside the cabin of the vehicle and the contact heard an abnormal noise. The contact stated no warning light was illuminated. The contact stated after parking the vehicle she continued to smell the abnormal odor outside of the vehicle. The contact stated while driving the vehicle to the local dealer, the vehicle stalled. The contact was able to restart the vehicle and continued driving to the local dealer and was informed that the transfer case needed to be replaced. The vehicle was repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 87,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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