Ford Edge Complaints (2011)

1,803 consumer complaints on file.

#11145034November 2, 2018
SERVICE BRAKES
AT APPROXIMATELY 90,000 MILES 2011 FORD EDGE WAS TAKEN IN TO KEARNY PEARSON FORD (SAN DIEGO) FOR ROUTINE SERVICE AND WAS NOTIFIED OF BRAKE BOOSTER RECALL AND THAT BOOSTER WAS REPLACED. AT APPROX. 95,000 MILES WAS DRIVING ON THE HIGHWAY AND BRAKES FAILED AND FORTUNATELY WAS ABLE TO SWERVE INTO MEDIAN TO AVOID COLLISION. THE PEDAL TOO EASILY WENT ALL THE WAY TO THE FLOOR WITHOUT SLOWING THE VEHICLE. AFTER PUMPING THE BRAKES THEY FINALLY ENGAGED BUT TOOK ALL MY LEG STRENGTH TO PRESS AND STOP THE VEHICLE. KEARNY PEARSON FORD INSPECTED AND FOUND THAT THE BRAKE BOOSTER WAS NOT ACTUALLY REPLACED - SO THEY REPLACED PER THE WELL DOCUMENTED RECALL. ABOUT 1,500 MILES LATER THE RIGHT REAR BRAKE CLIPS HOLDING THE PAD IN PLACE FELL OFF AND KEARNY PEARSON REPLACED. 1,500 MILES AFTER THAT THEY FELL OFF AGAIN TO WHICH KEARNY PEARSON REPLACED AND ATTACHED WITH ADHESIVE. NOW, 2,000 MILES AFTER THAT I HAD ANOTHER SUDDEN BRAKE FAILURE. THERE WAS NO WARNING OR INDICATION. WHILE ON THE FREEWAY THE BRAKE PEDAL WOULD GO ALL THE WAY TO THE FLOOR WITHOUT THE BRAKES PICKING UP. AGAIN NEEDING TO PUMP THE BRAKES TO GET IT TO STOP AND ONLY BARELY SLOWING WHILE PEDAL WAS FULLY COMPRESSED TO THE FLOOR. THE CAR IS NOT SAFE TO CONTINUE DRIVING. KEARNY PEARSON HAS SAID THE PROBLEM IS A FAULTY HYDRAULIC CONTROL BRAKING UNIT THAT IS SEPARATE FROM THE BOOSTER RECALL AND A $1,300 FIX. I QUESTION WHETHER THE THE BOOSTER WAS THE REAL PROBLEM IN THE FIRST PLACE OR THE HYDRAULIC CONTROL UNIT IS THE ACTUAL CULPRIT WITH THE BOOSTER BEING A CHEAPER SCAPEGOAT. MAYBE THEY ARE NOT RELATED BUT THE FAILING TO BRAKE AND THE WHEEZY PEDAL IN BOTH CASES FEELS EERILY SIMILAR. EVEN AFTER THE BOOSTER RECALL REPLACEMENT THE BRAKES JUST HAVEN'T FELT QUITE RIGHT AND EXPERIENCED A LOOSE BRAKE PEDAL. FORD HAS ADVISED THIS IS A STANDARD AND ROUTINE FAILURE NOT SUBJECT TO RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11144062October 30, 2018
SERVICE BRAKES
I NEARLY REAR ENDED A SEMI TRUCK AT A HIGH RATE OF SPEED DUE TO EXTREMELY WEAK BRAKE PRESSURE. HAD TO SWERVE OFF ROAD AND USE PARKING BRAKE TO STOP. FORD ISSUED RECALL 13N02 FOR THE BRAKE BOOSTER CLAIMING THAT A SYMPTOM OF A FAILED BOOSTER IS A 'SPONGY' BRAKE PEDAL. THE DEALER CONTRADICTS THIS BY SAYING A FAILED BOOSTER WOULD RESULT IN A STIFF PEDAL. I HAD MY VEHICLE INSPECTED AT WRAY FORD IN BOSSIER CITY AND THEY ARE TELLING ME THAT IT'S THE MASTER CYLINDER AND HYDRAULIC CONTROL UNIT AND THAT IT'S NOT COVERED UNDER THE RECALL. AFTER DOING SOME RESEARCH THIS IS A VERY COMMON PROBLEM WITH THIS VEHICLE. IT SEEMS THAT FORD MAY HAVE GOTTEN THE ORIGINAL RECALL WRONG OR THEY NEED TO ISSUE A NEW RECALL FOR THE MASTER CYLINDER AND HYDRAULIC CONTROL UNIT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11143403October 27, 2018
STRUCTURE:BODY
DRIVER DOOR AJAR SENSOR STAYS ON WHEN VEHICLE IS TURNED ON AND IN MOTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11142775October 26, 2018
ENGINE
DRIVE BELT WAS SHREDDED AND GOT IT REPLACED THE NEXT DAY I WAS DRIVING AND MY CAR STALLED IN MIDDLE OF THE HIGHWAY AND I WAS ABLE TO DRIVE IT TO A SHOP WHERE I HAD THE CAR CHECKED AND NOW IT IS THROWING ALL KINDS OF CODES. THE CAR KEEPS STALLING AND HESITATING CONSTANTLY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11143037October 26, 2018
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
THE ON SCREEN DOOR AJAR WARNING SHOWS DOOR OPEN WHEN NON EXISTS. THIS KEEPS THE DOME LIGHTS FROM SHUTTING OFF AND CAN INTERFEAR WITH UNLOCKING OR OPENING OTHER DOORS WITH THE REMOTE. SOMETIMES THE DOME LIGHT DOME LIGHT STAYS ON LEAVING MY BATTERY DEAD AND ME STRANDED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11141261October 18, 2018
ELECTRICAL SYSTEM
CAR CONTINUOUSLY SAYS THAT IT NEEDS TO BE SHIFTED INTO PARK EVEN THOUGH IT IS ALREADY IN PARK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11139954October 12, 2018
ENGINE, VEHICLE SPEED CONTROL, STEERING
STALLS AND WON'T ACCELERATE WHILE GOING DOWN THE ROAD. JUST IDLES REAL ROUGH. CAN ONLY COAST TO A STOP. CAN'T STEER. WRENCH COMES ON THE DISPLAY. EVERYTHING I HAVE READ SAID IT IS PROBABLY THE THROTTLE BODY. HAS LESS THAN 40,000 MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11139330October 9, 2018
SERVICE BRAKES
TL* THE CONTACT OWNS A 2011 FORD EDGE. WHILE DRIVING AT ANY SPEED, THE BRAKE PEDAL TRAVELED TO THE FLOORBOARD WHEN IT WAS DEPRESSED. THE VEHICLE FAILED TO STOP. THERE WAS NO WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO TUTTLE-CLICK FORD LINCOLN (949-472-5200, LOCATED AT 43 AUTO CENTER DR, IRVINE, CA 92618), BUT THE TECHNICIAN WAS UNABLE TO REPAIR THE VEHICLE. THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO KEARNY PEARSON FORD (858-560-5544, LOCATED AT 7303 CLAIREMONT MESA BLVD, SAN DIEGO, CA 92111) WHERE THE BRAKE BOOSTER WAS REPLACED. THE FAILURE RECURRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURES. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 120,000. THE VIN WAS NOT PROVIDED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11133289October 4, 2018
STRUCTURE:BODY, ELECTRONIC STABILITY CONTROL (ESC)
I HAVE RECEIVED FAULTY ERROR MESSAGES ON THE VEHICLE, FOR EXAMPLE THE OTHER DAY I WAS DRIVING DOWN THE ROAD AND THE LIGHT CAME ON LIKE THE CAR WAS OVERHEATED HOWEVER THERE WAS NO SMOKE COMING FROM THE CAR AND THE TEMPERATURE GAUGE NEVER MOVED UP. MY PASSENGER CAR DOOR LIGHT SENSOR SAYS THAT THERE IS A DOOR AJAR WHEN ALL DOORS ARE CLOSED WHETHER THE VEHICLE IS STATIONARY OR DRIVING ALONG THE CITY STREET. WHEN I OPEN THE FRONT PASSENGER DOOR AND CLOSE IT SOMETIMES THE INSIDE LIGHTS REMAIN ON IN THE VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11133172October 3, 2018
SERVICE BRAKES
DRIVING TO WORK ON STREETS AND CAME TO A STOP LIGHT ,HIT MY BRAKES AND THE DID NOT STOP. AFTER HITTING MY BRAKES A COUPLE MORE TIMES MY CAR STOPPED. MY BRAKES WERE DOWN AS FAR AS THEY COULD GO. TOOK CAR TO FORD DEALER AND WAS TOLD IT WAS A MODULAR THAT NEED TO BE REPLACED FOR $1400.00 .I THINK IS TO MUCH FOR A SENIOR CITIZEN TO PAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11132978October 2, 2018
STRUCTURE:BODY
DOOR LACH FOR DIRVER SIDE IT WOULD NOT CLOSE. KEEPS DOOR OPEN. MESSAGE WITH AJAR DOOR OPEN. THIS ISSUE OCCURES WHILE DRIVING AS WELL. THIS IS A HAZARD ISSUE. ALSO, KILLS THE BATTERY AS CAR COULD NOT BE LOCKED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11132837October 2, 2018
SERVICE BRAKES
AFTER BREAKING SOMEWHAT HARD TO AVOID AN INCIDENT THE BREAK PEDAL WAS INCREDIBLY "SPONGY" AND WOULD NEED TO GO TO THE FLOOR TO ENGAGE THE BREAKS. TWO MECHANIC SHOPS, OTHER THAN THE DEALERSHIP, INSPECTED AND DETERMINED THAT THE POWER BOOSTER MAY BE THE ISSUE AN INFORMED US THAT THERE WAS A RECALL 13N02 FOR THIS VEHICLE. TOOK IT TO THE DEALERSHIP WHERE THEY DETERMINED IT WAS THE MASTER CYLINDER AND NOT THE POWER BOOSTER. THEN THEY CLAIMED IT WAS THE HYDRAULIC CONTROL UNIT AND THAT NEEDED TO BE REPLACED. OVER $1000 LATER THE PROBLEM WAS SOLVED. AFTER REVIEWING SEVERAL COMPLAINTS ONLINE ABOUT THE HCU IT APPEARS THAT THIS DEVICE IS FAULTY AND IS ACKNOWLEDGED BY FORD HOWEVER THEY HAVE FAILED TO ISSUE AN IMPORTANT RECALL. APPARENTLY THE ALGORITHM FOR A RECALL HAS NOT BEEN MET WITH FAULTY UNITS. THIS FAULTY DEVICE NEEDS TO HAVE A CLASS ACTION ESTABLISHED TO COVER THE FAULTY DEVICES AND FIX THE ISSUE AND NOT TO MENTION THE REIMBURSEMENT TO THE CONSUMER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11132241September 29, 2018
ENGINE
ON FRIDAY SEPTEMBER 28, 2018, OUR 2011 FORD EDGE LIMITED LOST THE ABILITY TO ACCELERATE AND BEGAN DECELERATING ON A FREEWAY WHILE BEING DRIVEN AT 60 MPH. MY HUSBAND HAD TO "COAST" OFF THE FREEWAY AND CAME TO A DEAD STOP WITHOUT ANY WARNING (E.G. NO CHECK ENGINE OR OTHER LIGHTS TURNED ON) IN THE MIDDLE OF A BUSY INTERSECTION, AT WHICH TIME THE ENGINE BEGAN SMOKING. MANY HOURS LATER WE WERE INFORMED BY A SERVICE TECHNICIAN AT OUR CLOSEST FORD DEALERSHIP, THE THE INTERNAL WATER PUMP HAD FAILED AND FLOODED THE ENGINE WITH COOLANT AND OIL. HE STATED THAT THERE WAS NOTHING WE DID TO CAUSE IT AND NOTHING COULD HAVE PREVENTED IT BECAUSE IT WAS DUE TO A "POOR DESIGN" BY FORD. HE STATED HE HAD SEEN THIS SEVERAL TIMES AND THAT OUR ENGINE WOULD NEED TO BE REPLACED (AT A COST OF ALMOST $9K). INTERNET RESEARCH HAS SHOWN THAT WE ARE NOT THE ONLY PEOPLE TO EXPERIENCE THIS AND THAT THERE IS A PENDING CLASS ACTION LAWSUIT AGAINST FORD MOTOR COMPANY FOR THIS VERY ISSUE. AS OF RIGHT NOW, THE CARD IS COMPLETELY DEAD AND CANNOT BE DRIVEN, AND FORD IS REFUSING TO ACCEPT RESPONSIBILITY FOR THEIR NEGLIGENCE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11131909September 27, 2018
ELECTRICAL SYSTEM
ABOUT 2 MONTHS AGO MY FRONT PASSENGER DOOR AJAR LIGHT STARTED TO COME ON WHEN THE DOOR WAS CLEARLY CLOSED. IT SINCE INCREASINGLY GOTTEN WORSE TO THE POINT WHERE IT ALWAYS COMES ON ANY TIME THE DOOR IS OPENED, AND SOMETIMES WHILE DRIVING. IT IS A SAFETY HAZARD AT NIGHT WHILE TRYING TO DRIVE AS THE DOME LIGHT WILL NOT TURN OFF, AS WELL AS THE DOORS WILL NOT LOCK, & IT CONTINUES TO DRAIN MY BRAND NEW BATTERY THAT WAS JUST INSTALLED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11131799September 26, 2018
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL, UNKNOWN OR OTHER
I WAS DRIVING HOME FROM WORK AT APPROXIMATELY 40 MPH WHEN AN ORANGE WRENCH POPPED ON MY SCREEN AND WITH NO WARNING MY CAR STARTED JERKING AND SPUTTERING AND THEN QUIT WORKING AND COMPLETELY DECELERATED LIKE I HAD SWITCHED MY CAR IN NEUTRAL. I PRESSED THE GAS AND NOTHING HAPPENED WHEN I WAS IN THE MIDDLE OF AN INTERSECTION! I WAS ABLE TO GET MY CAR OUT OF THE ROADWAY USING SOME OF MY MOMENTUM BUT I WAS LUCKY I WAS NOT ON AN INTERSTATE OR SOMEWHERE ELSE. I WAS TOLD MY THROTTLE BODY NEEDS REPLACING. I LOOKED INTO THIS ISSUES WITH THE 2011 EDGE AND APPARENTLY THERE WAS A NOTICE PUT OUT ON THIS THROTTLE BODY IN OTHER VEHICLES FOR CAUSING THE SAME PROBLEM AND LEADING TO VERY DANGEROUS SITUATIONS, HOWEVER MINE WASN'T INCLUDED EVEN THOUGH I HAD THE EXACT SAME PROBLEM. I TAKE GREAT CARE OF MY CAR - OIL CHANGES EVERY 5,000 MILES AND SPECIAL MAINTENANCE WHEN NECESSARY AND IT DOESN'T EVEN HAVE 100,000 MILES ON IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11131516September 25, 2018
ENGINE
DRIVING 60MPH ON HIGHWAY AND CAR WITHOUT WARNING LOST POWER AND STALLED. ON FREEWAY. VERY DANGEROUS, A SEMI HAD TO SWERVE TO AVOID ME. PUT CAR IN PARK AND AFTER A FEW MINUTES THE CARD STARTED BACK UP AND DROVE WITHOUT PROBLEMS. THIS HAS HAPPENED THREE TIMES WITHOUT WARNING AND AFTER A BIT OF TIME STARTS BACK UP AND DRIVES FINE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11130531September 21, 2018
STRUCTURE:BODY
DRIVERS SIDE DOOR AJAR LIGHT IS ON AT ALL TIMES. IT PREVENTS THE INTERIOR LIGHTS FROM GOING OFF. WHICH CAUSES DIFFICULTY DRIVING AT NIGHT OR BACKING UP.IT ALSO CAUSES THE BATTERY TO GO DEAD AND LOCKS ARE NOT SECURE ON THE DOOR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11130518September 20, 2018
ELECTRONIC STABILITY CONTROL (ESC), ENGINE
MY SERVICE ADVANCE TRACK LIGHT KEEPS APPEARING THERE WAS A RECALL ON IT ABOUT A YEAR OR TWO BUT WILL NOT BE HONORED..THIS IS AFFECTING MY VEHICLE STABILITY, TRACTION,ABS, AND CONTROL OF THE VEHICLE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11130524September 20, 2018
UNKNOWN OR OTHER
THE "DOOR AJAR" WARNING IS BEING DISPLAYED AND DESPITE SLAMMING THE DOOR AS HARD AS POSSIBLE. THIS WARNING IS A RED HERRING SINCE THE PROBLEM IS REALLY THE MALFUNCTIONING DOOR LOCK. WHEN THE WARNING IS THERE, I CANNOT LOCK THE DOOR. THE QUOTES TO FIX THIS ARE RANING FROM $350 TO $500. I CANNOT USE THE CAR IF I CANNOT LOCK THAT CAR. I ALSO DO NOT KNOW : 1. IF I HAPPEN TO GET IT LOCKED, WILL IT UNLOCK. IF IT DOESN'T UNLOCK I WILL BE STRANDED. AND 2) IF THE DOOR IS TRULY AJAR BECAUSE THE LOCK IS FALING IN SOME MANNER, RISK OF THE DOOR OPENING UNEXPECTEDLY EXISTS. THEREFORE I HAVE STOPPED DRIVING MY EDGE. THIS PROBLEM HAPPENS WHEN I START THE CAR. THE PROBLEM HAS BEEN HAPPENING CONTINUALLY FOR ABOUT A WEEK (SINCE ABOUT 9/10/2018)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11129803September 17, 2018
ELECTRICAL SYSTEM
I WAS DRIVING AND SUDDENLY THE ELECTRICAL SYSTEM JUST SHUT OFF. AND THE PANEL SAID CHECK MANUAL. I WAS DRIVING UP A RAMP IN A PARKING LOT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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