Ford Edge Complaints (2013)

2,447 consumer complaints on file.

#11470989June 25, 2022
SERVICE BRAKES
i would come to a stop and all of a sudden i would have to press all the way down on brakes to the floor for the car to stop. I took the car and got the master cylinder replaced. 5/2/2002 and now on 6/22/2022 the brakes did not work again, so i took back to machanic, he then checked the brake pads, brake oil all was working fine. There are no codes on the dash. I am very worried if I am on the freeway this could happen and I get in a serious accident. I did call the ford dealer here in town and just to diagnose they charge $160.00
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11470920June 24, 2022
UNKNOWN OR OTHER
I had put a complaint for my 2013 ford edge regarding broken rails.for my sunroofs. No luck with that. Now my window is flew and broke, do i have no glass. Please help
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11470054June 20, 2022
SERVICE BRAKES
spongy brake pedal, hissing noise while depressing brake pedal, brake pedal goes to floor. no warning lights. engine kills while depressing brake pedal.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11470121June 20, 2022
SERVICE BRAKES
Brakes are not working right I have to push them to the floor and it does not feel like it is going to stop!! After looking this up on the internet it is happening to numerous people!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11469626June 16, 2022
ENGINE AND ENGINE COOLING:COOLING SYSTEM:PUMP, POWER TRAIN:DRIVELINE:CHAIN/BELT
The contact owns a 2013 Ford Edge. The contact stated that while the vehicle was at an independent mechanic for a faulty oxygen sensor, the mechanic informed her that the water pump needed to be replaced. The vehicle was taken to the dealer, and the dealer replaced the water pump and timing chain. The vehicle was repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 102,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11469700June 16, 2022
POWER TRAIN
On June 7th, 2022 my wife [XXX] was driving her 2013 Ford Edge and stopped at the Belks Department store located at the Tri-City Mall located in Forest City, NC 28043. She parked her car and went inside to shop. After approximately 10 minutes shopping inside the store, she hears an announcement over the Belks Store intercom “ Would the person driving a White Ford Edge please come to the cosmetic counter. When she walks over to the counter a store employee, and a customer, told her that her car had rolled down the parking lot and hit a parked tractor trailer rig ( trailer only). Fortunately it did not hit any other cars located in the parking lot. The front end of the Ford Edge was severely damaged, including, front hood, front bumper, grilles, coolant fan, and other front end items. The tractor trailer was not damaged. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11469454June 15, 2022
SERVICE BRAKES
The break booster is failing on this vehicle. I understand that there have been similar issues with other Ford vehicles including recalls. I am wondering if recalls for this issue will be extended to this particular model?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11469214June 14, 2022
SERVICE BRAKES, HYDRAULIC
The contact owns a 2013 Ford Edge. The contact stated that while driving approximately 30 MPH, the braking system malfunctioned and the vehicle did not immediately stop while pressing the brake pedal. The contact indicated that the brake pedal extended to the floorboard while depressed. The vehicle was towed to the local dealer who diagnosed that the brake booster had failed and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure but no assistance was offered. The failure mileage was 73,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11469237June 14, 2022
FUEL/PROPULSION SYSTEM
Check engine light turned on while accelerating. When light first came on it cause the car to stall while driving. Had to pull over and turn the car off. Went and had the codes read the code was an EVAP leak. Was told it was the gas cap leak. Gas tank is an easy fuel tank. After research I do believe this issue is associated with NHTSA Campaign: 14v002000
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11467709June 6, 2022
SERVICE BRAKES
I heard a hissing and when I applied brakes they were spongy and went all the way to the floor. I had to pump them a lot to come to a stop. Very scary. I was told my vehicle was not included in the service bulletin. There are a lot of Ford Edge owners that have had to replace the brake booster but no reimbursement or help from Ford. They are excluding more vehicles with this problem than including. Brake boosters are not a common thing to go out unless you own a for Edge. This needs to be made a must for Ford to replace these.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11467809June 6, 2022
SERVICE BRAKES
The brake booster has failed on this model of Ford, and Ford has not acknowledged that this vin # associated with this model of Edge. There are some models of 2013 Ford Edges that they did repair under their CSP program. I feel like they need to extend their coverage across other 2013 Ford Edge vehicles, because other users are experiencing the same thing.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11466974June 1, 2022
SERVICE BRAKES
The contact owns a 2013 Ford Edge. The contact stated while depressing the brake pedal to stop the vehicle, the pedal extended to the floor with a hissing sound. Also, the brake pedal was very slow to retract. The vehicle was taken to the local mechanic who changed the rear brake pads and brake rotors however, the failure persisted. The vehicle was reexamined and diagnosed as having a faulty brake booster. The vehicle was not yet repaired. The manufacturer and local dealer were notified of the failure. The failure mileage was 55,320.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11466990June 1, 2022
SERVICE BRAKES, HYDRAULIC
The contact owns a 2013 Ford Edge. The contact stated while driving approximately 10 MPH and depressing the brake pedal; the brake pedal went to the floorboard. There were no warning lights illuminated. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The approximate failure mileage was 124,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11467040June 1, 2022
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, SERVICE BRAKES
The adaptive cruise won’t work, traction control, abs brake warning lights stay on. Ford won’t assist or assume in the responsibility.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11466759May 31, 2022
SERVICE BRAKES
The contact owns a 2013 Ford Edge. The contact stated that the brake pressure would fail causing the contact to have to excessively depress the brake pedal before the vehicle came to a stop. The vehicle's timing before coming to a complete stop had also increased. The failure occurred intermittently when on an incline, however, the occurrence had increased. The dealer stated the failure related to a service bulletin regarding the replacement of the brake booster failed however the vehicle had not been repaired. The manufacturer was made aware of the failure however confirmed that the VIN was not included in the service bulletin. The failure mileage was 84,900.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11466597May 29, 2022
SERVICE BRAKES
We purchased a 2013 Ford Edge less than a year ago. Brakes went out. The pedal goes all the way down to floor and makes a hissing sound. I researched online and this is the case for hundreds of 2013 Ford Edge owners. Please look this up on carcomplaints.com This is a life or death safety issue. Our vehicle rolled through a stop sign because the brakes didn't stop us. I'm so worried that I can't have my children ride in this vehicle with me. There was a 13N02 for 2013 Ford Edges replacing the brake booster but not all 2013 ones. My wasn't included. There were no warning lights prior to brakes giving out and they are now so bad. They brake pedal is so low to the floor. I have an appointment on the 6th. They said that this is a known issues with Ford Edges but no recalls have been issued by Ford. Please Talk to Ford so they can issue a recall. There are hundreds of people online with this same problem. Brakes are the scariest issue to have with a car. I don't want hurt/killed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11465392May 20, 2022
VISIBILITY:WINDSHIELD
The contact owns a 2013 Ford Edge. The contact stated that while the vehicle was parked, the rear windshield shattered. There was no impact to the rear windshield that could have caused it to shatter. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 91,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11465210May 18, 2022
SERVICE BRAKES
The contact owns a 2013 Ford Edge. The contact stated that while driving at an undisclosed speed, the vehicle made a hissing noise while the brake pedal was depressed. The vehicle was taken to the dealer where it was diagnosed with a tear in the brake booster. The vehicle was not repaired and remained at the dealer. The manufacturer was made aware of the failure and advised the contact to file a complaint with NHTSA. The contact related the failure to NHTSA ID Number: 10054925 (Service Brakes). The failure mileage was approximately 75,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11464053May 10, 2022
AIR BAGS
On 5-6-22 at 9:30PM I crashed into a deer that ran onto the road. I totaled my vehicle. My airbags did not deploy. I went to ER. I have a concussion.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11461720April 21, 2022
POWER TRAIN, UNKNOWN OR OTHER
The contact owns a 2013 Ford Edge. The contact stated while reversing out of her driveway at approximately 2 MPH, there was a loud grinding noise underneath the vehicle. The contact stated no warning light was illuminated. The contact stopped the vehicle and placed the vehicle into "drive" and returned the vehicle onto her driveway. The contact turned off the vehicle. The vehicle had not been taken to a dealer or independent mechanic. The vehicle was not diagnosed or repaired; however, the contact's husband observed damage to the transfer case. The manufacturer had been informed of the failure. The contact researched online and related the failure to NHTSA Campaign Number: 14V393000 (Power Train). The failure mileage was approximately 98,000. The consumer stated they purchased a transfer case and made the necessary repairs.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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