Ford Edge Complaints (2015)

731 consumer complaints on file.

#11366372October 26, 2020
STEERING
TL* THE CONTACT OWNS A 2015 FORD EDGE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V632000 (STEERING). THE VEHICLE WAS TAKEN TO DUNPHY FORD (7700 FRANKFORD AVE, PHILADELPHIA, PA 19136) FOR THE FREE REPAIR. THE CONTACT STATED THAT AFTER THE REPAIR WAS PERFORMED, THE VEHICLE LOSS POWER STEERING FUNCTIONALITY. THE VEHICLE WAS TAKEN BACK TO THE SAME DEALER. THE CONTACT WAS INFORMED THAT THE POWER STEERING RACK NEEDED TO BE REPLACED AND IT WOULD BE AN OUT OF POCKET EXPENSE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 81,289.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11366296October 25, 2020
POWER TRAIN:AUTOMATIC TRANSMISSION:LEVER AND LINKAGE:FLOOR SHIFT
WHEN PARKING THE VEHICLE THE SHIFTER GOT STUCK IN PARK BUT THE VEHICLE ITSELF WAS STUCK IN NEUTRAL. HAD TO PUT ON PARKING BRAKE AND GET VEHICLE TOWED (09/20). VEHICLE WAS FIXED. ISSUES WITH ELECTRONICS ON SHIFTER (10/19/20). REVERSING OUT OF DRIVEWAY ONTO STREET. WHEN I ATTEMPTED TO SHIFT INTO DRIVE THE VEHICLE WOULD NOT SHIFT OUT OF NEUTRAL. COASTED DOWN THE HILL 500' AND PULLED OVER TO THE SHOULDER AT INTERSECTION. SHIFTER WOULD MOVE BUT THE INDICTOR ON THE DASH WOULD NOT SAY IT WAS OUT OF NEUTRAL. I TRIED A FEW THINGS BEFORE PUTTING IT INTO PARK WHICH AGAIN LOCKED UP THE SHIFTER. SHIFTER WAS STUCK IN PARK BUT VEHICLE WAS IN NEUTRAL. HAD TO HAVE THE VEHICLE TOWED AGAIN TO FORD DEALERSHIP. THIS TIME IT WAS THE SHIFTER BUSHING FELL APART. WAITING TO SEE WHAT HAPPENS NEXT WITH THIS ISSUE. LUCKILY IT WAS ONLY MYSELF AND NOT MY CHILDREN IN THE VEHICLE WHEN I HAD TO COAST DOWN THE HILL AND LEFT AT AN INTERSECTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11365947October 23, 2020
STRUCTURE:BODY
MOVABLE SUNROOF WAS DISCOVERED WITH CRACK RUNNING FORE AND AFT. NO APPARENT IMPACT DAMAGE AND VEHICLE IS KEPT IN GARAGE WHEN NOT IN OPERATION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11364639October 16, 2020
ENGINE, POWER TRAIN
THE FLEX PLATE/FLYWHEEL HAS NOW FAILED FOR THE 3RD TIME IN LESS THAN 2 YEARS. THIS IS CONFIRMED BY AN AUTHORIZED FORD DEALERSHIP AND STILL HAS NO RECALL ON THIS PART THAT IS CLEARLY A MANUFACTURER DEFECT. THE DAMAGED FLEX PLATE HAS CAUSED MY 2015 FORD EDGE TO HAVE A TERRIBLE RATTLING NOISE AND CAUSES CONCERN FOR SAFETY IF THIS PART WHERE TO BREAK APART WHILE DRIVING CAUSING THE WHEELS OR MOTOR TO LOCK UP WHILE IN MOTION. ISSUE BEGAN WHILE CITY DRIVING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11364413October 14, 2020
POWER TRAIN
THIS IS A RE-OCCURRENCE OF THE ISSUE REPORTED AS NHTSA COMPLAINT 11317068. ON 09/01/2020, A DISTINCT RATTLING SUDDENLY OCCURRED WHEN DRIVING THE VEHICLE. GIVEN THAT THIS IS THE EXACT SOUND THAT OCCURRED SIX MONTHS EARLIER WITH THE FLEXPLATE FAILURE, I IMMEDIATELY DROVE TO THE DEALER. (THE FIRST EVENT ENDED IN A CATASTROPHIC FAILURE AT HIGHWAY SPEEDS BECAUSE THE DEALER COULD NOT DIAGNOSE THE PROBLEM AND DID NOT KNOW IF ANYTHING WAS WRONG SO I KEPT DRIVING THE VEHICLE DESPITE THE RATTLING.) THIS TIME I WAS ABLE TO SAFELY DRIVE TO THE DEALER AND THE DEALER REPLACED THE FLEXPLATE UNDER PART WARRANTY (WITH THE VEHICLE AT THE DEALER FOR REPAIRS FROM 9/1/20 TO 10/8/20). IN MY PREVIOUS NHTSA COMPLAINT, I LISTED FOUR OTHER IDENTICAL NHTSA COMPLAINTS ON THE SAME MODEL. IN THE INTERVENING SIX MONTHS, I HAVE FOUND TWO MORE COMPLAINTS OF AN IDENTICAL NATURE - NHTSA IDS (11327304 AND 11320476). THIS IS CLEARLY A SYSTEMIC ISSUE WITH THE POTENTIAL FOR LOSS OF CONTROL AT HIGHWAY SPEEDS AS HAS BEEN DOCUMENTED. I URGE A SPECIFIC INVESTIGATION OF THIS MODE OF FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11362985October 6, 2020
STRUCTURE:BODY
THE PANORAMIC SUNROOF CRACKED TOWARDS THE FRONT WITH NO DAMAGE OR HIT TO CAUSE IT. AFTER RESEARCHING IT SEEMS TO BE A COMMON PROBLEM WITH THE FORD EDGE SUNROOFS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11362779October 5, 2020
POWER TRAIN
MY WIFE AND I OWN A 2015 FORD EDGE WITH APPROXIMATELY 65K MILES. IT IS A DAILY DRIVER FOR MY WIFE. THE VEHICLE STARTED MAKING A BAD RATTLING NOISE A COUPLE DAYS AGO. WE ALREADY HAD AN APPT. FOR AN OIL CHANGE AT THE LOCAL FORD DEALERSHIP SO I TOLD HER NOT TO DRIVE IT AND TO HAVE THEM CHECK IT OUT WHEN SHE TOOK IT IN. UPON ARRIVAL TO THE FORD DEALERSHIP, THE TECHNICIAN POPPED THE HOOD, LISTENED FOR A MOMENT AND REPLIED, "I'M 99.9% SURE I KNOW THAT NOISE". HE FURTHER EXPLAINED THEY WOULD NEED TO GET A BORE SCOPE AND LOOK AT THE FLEX PLATE AS THESE VEHICLES HAVE HAD AND ARE HAVING ISSUES WITH THE FLEX PLATES CRACKING/BREAKING. THEY KEPT THE VEHICLE MOST OF THE DAY AND CALLED BACK LATER THAT EVENING STATING THAT'S WHAT IT WAS AND THEY NEEDED TO PULL THE TRANSMISSION TO DETERMINE HOW MUCH DAMAGE WAS DONE. THE NEXT DAY THE DEALERSHIP CALLED BACK STATING IT HAS TO HAS A NEW ENGINE DUE TO FLEX PLATE FAILURE, AGAIN. THE COST OF THE REPAIRS ARE ESTIMATED TO BE $5600 AS IT IS OUT OF WARRANTY. THE FORD DEALERSHIP ALSO STATED THIS WILL BE THE 3RD FLEX PLATE THAT THIS VEHICLE WILL HAVE HAD: REPAIRED IN 2017, REPAIRED IN 2018 AND NOW 2020. SO THIS WILL BE THE 4TH FLEX PLATE THIS VEHICLE HAS SEEN IN 5 YEARS COUNTING THE ORIGINAL ONE. MY WIFE ORIGINALLY HEARD THE NOISE WHEN SHE STARTED IT AT WORK TO GO PICK UP OUR TODDLER FROM DAY CARE. IT IS VERY LOUD AT IDLE, SORT OF SOUNDS LIKE A DIESEL ENGINE. I'M VERY THANKFUL (AND ACCORDING TO THE FORD DEALERSHIP) THIS DID NOT HAPPEN ON THE HIGHWAY AS SHE COULD HAVE LOST ALL POWER TO THE VEHICLE CAUSING AN ACCIDENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11362384October 2, 2020
STEERING
TL* THE CONTACT OWNS A 2015 FORD EDGE. THE CONTACT STATED THAT THE VEHICLE LOSS POWER STEERING ASSIST WHICH MADE THE VEHICLE DIFFICULT TO TURN AT LOW SPEEDS. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO RESEARCHED THE ISSUE AND DIAGNOSED THE VEHICLE WITH CORROSION IN THE ELECTRIC POWER STEERING GEAR MOTOR BOLTS. THE MECHANIC REFERRED THE CONTACT TO HENDERSON FORD (810 RIDGE RD, WEBSTER, NY 14580 (585) 787-1700) WHO STATED THAT THERE WERE NO RECALLS ON THE VEHICLE FOR THE FAILURE. THE CONTACT WAS INFORMED THAT THE REPAIR WOULD BE AT HIS EXPENSE. THE MANUFACTURER WAS CONTACTED AND PROVIDE THE CONTACT WITH A CASE NUMBER AND REFERRED HIM TO NHTSA. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 124,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11360906September 24, 2020
UNKNOWN OR OTHER
DISCOVERED NON-IMPACT WAVY CRACKS ON THE BACK PANEL OF MY PANORAMIC SUNROOF AS IT WAS PARKED IN A PARKING LOT AT WALGREEN'S. WAS NOT PARKED UNDER ANY TREES OR OTHER STRUCTURES. CAR STAYS IN GARAGE AND ROOF IS RARELY USED. UPON AN INTERNET SEARCH, THIS APPEARS TO BE COMMON WITH FORD EDGES AND THERE IS A CLASS ACTION LAWSUIT. THIS IS A MANUFACTURER DEFECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11360336September 21, 2020
WHEELS
ACCORDING TO LOCAL DEALERSHIP, A COMMON PROBLEM WITH LUG NUTS SWELLING. DEALER COULDN'T REMOVE WHEELS AND ROTATE TIRES IN ACCORDANCE WITH TIRE MFG. (GOODYEAR) GUIDLINES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11355273September 15, 2020
ENGINE
MY 2015 FORD EDGE HAS HAD THE ENGINE LIGHT TURN ON AND OFF SINCE APRIL. AFTER FINDING OUT THAT THERE IS A MISFIRE IN THE 4TH CYLINDER, WE REPLACED THE SPARK PUGS AND THE PROBLEM SEEMED TO GO AWAY. HOWEVER, ABOUT A MONTH LATER, THE ENGINE LIGHT WAS BACK ON AND THE CAR WAS HAVE DIFFICULTY ON COLD START. TOOK IN TO FORD AND WAS TOLD COOLANT IS LEAKING INTO THE 4TH CYLINDER AND THE ONLY FIX WOULD BE TO REPLACE THE ENTIRE ENGINE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11354936September 14, 2020
SERVICE BRAKES
WHILE DRIVING 9/10/2020 ON LOCAL STREET APPROX 35MPH BRAKE PEDAL WENT TO FLOOR, NEEDED TO PUMP BRAKES TO SLOW DOWN. REPLACED BRAKE LINE AT MR. TIRE. THIS WAS LEFT REAR BRAKE LINE THAT RUPTURED. VEHICLE WAS AT FORD DEALER FOR BRAKE CHECK 8/6/2020 AND PASSED INSPECTION. ON 12/8/2019 SAME THING HAPPENED TO LEFT FRONT BRAKE. FORD ISSUED A RECALL TODAY ON FRONT BRAKE LINE. I CALLED AND WAS TOLD I SHOULD RECEIVE RECALL LETTER IN A FEW WEEKS FOR FRONT BRAKE LINE. I FEEL UNCOMFORTABLE DRIVING A CAR WITH DEFECTIVE BRAKES. NO RESOLUTION AS OF TODAY. CALLED FORD DEALER & HOTLINE AND WAS TOLD TO WAIT FOR LETTER BEFORE TAKING ACTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11354105September 10, 2020
STRUCTURE:BODY
SHORTLY AFTER PURCHASING MY FORD EDGE, IT DEVELOPED CONDENSATION IN THE TAIL LIGHT COMPARTMENT. IT HAS PROGRESSED INTO A LEAK IN THE TAILGATE LEAVING WATER IN THE BRAKE LIGHT COMPARTMENT. SINCE THEN, THE LEAK HAS CAUSED MY LIGHTING SYSTEM TO QUIT WORKING WHICH POSES A SAFETY THREAT. THIS OBVIOUS DESIGN DEFECT POSES A SAFETY THREAT. FURTHER, I SEE MANY OTHER FORD EDGES OUT ON THE ROAD WITH THIS SAME DEFECT WHICH POSES A SAFETY THREAT TO NUMEROUS DRIVERS ON THE ROAD. ORDINARY WEAR AND TEAR COULD NOT ACCOUNT FOR THIS PROBLEM SO SOON IN THE LIFE OF THE VEHICLE AND VERY SHORTLY AFTER I PURCHASED IT. (CERTIFIED, PRE-OWNED FROM THE DEALERSHIP). I AM A CAREFUL AND CONSCIENTIOUS OWNER, AS THE GENERAL CONDITION OF THE CAR SHOWS. I HAVE NOT DONE ANYTHING TO THE CAR THAT WOULD CAUSE THIS DEFECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11352744September 2, 2020
UNKNOWN OR OTHER
THE LIFT GATE WHEN IT'S OPEN WILL RANDOMLY START CLOSING ON ITS OWN. NO BUTTON HAS BEEN PUSHED AT ALL AND IT JUST STARTS CLOSING. IT DOES NOT SENSE THAT ANYONE IS THERE AND IF I DON'T MOVE QUICKLY ENOUGH OUT OF THE WAY IT WOULD CLOSE ON ME. IT HAS DONE THIS MANY TIMES AND MOST RECENTLY THIS MORNING AS I WAS TAKING SOME THINGS OUT OF THE BACK AND AND THE LIFT GATE STARTED CLOSING ON ITS OWN AND HIT ME IN THE HEAD AND I MOVED OUT OF THE WAY AS QUICK AS I COULD. I'M VERY NERVOUS IF ONE TIME I MAY NOT BE ABLE TO GET OUT OF THE WAY IN TIME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11349595August 15, 2020
POWER TRAIN:AUTOMATIC TRANSMISSION:LEVER AND LINKAGE:FLOOR SHIFT
AFTER STOPPING TO PARK THE CAR IN A STREET PARKING SPOT (THE VEHICLE WAS STATIONARY), I PLACED THE GEAR SHIFTER IN PARK, HOWEVER THE VEHICLE WENT INTO REVERSE. THE SHIFTER CABLE BUSHING DEGRADED AND FELL OFF THE CABLE WHICH DETACHED THE CABLE FROM THE TRANSMISSION. I KNOW THAT OTHER FORD VEHICLES HAVE THE SAME ISSUE, BUT THERE IS NO RECALL ISSUED FOR FORD EDGE VEHICLES EVEN THOUGH THEY HAVE THE SAME PROBLEM. THE DEALERSHIP REPLACED THE WHOLE CABLE (CLAIMED THAT THE BUSHING IS PART OF THE CABLE) AND CHARGED ME $700. THE DEALERSHIP INVOICE AND A COUPLE OF PICTURES OF THE MISSING BUSHING ARE ATTACHED AS A PDF DOCUMENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11348405August 10, 2020
ENGINE
TL* THE CONTACT OWNS A 2015 FORD EDGE. THE CONTACT STATED THAT THE VEHICLE WOULD VIBRATE WHILE AT A COMPLETE STOP WITHOUT WARNING. HE ALSO STATED THAT THE VEHICLE WOULD VIBRATE UPON TURNING ON THE AIR CONDITIONING. THE CONTACT TOOK THE VEHICLE TO ROCKWALL FORD (990 E INTERSTATE 30, ROCKWALL, TX 75087) WHERE HE WAS INFORMED THAT THE FLEX PLATE FRACTURED AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND A CLAIM WAS FILED. SINCE FILING THE CLAIM, NO FURTHER ASSISTANCE WAS OFFERED. THE VEHICLE HAD YET TO BE REPAIRED. THE FAILURE MILEAGE WAS 100,984.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11340638July 21, 2020
UNKNOWN OR OTHER
SUN ROOF GLASS HAS CRACKED AND HAS BEEN ADVANCING AS TIME PROGRESSES, IT CANNOT BE FELT FROM UNDER OR TOP OF THE GLASS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11330193June 22, 2020
ENGINE
FLEXPLATE CRACKED. ONLY 53,000 MILES AND REQUIRES A NEW SHORT BLOCK ENGINE REPLACEMENT. THE FLEXPLATE IS NOTED TO BE A DEFECTIVE PART FROM FORD. THIS SHOULD NOT HAPPEN ON A VEHICLE WITH ONLY 53,000 MILES. THE CRANKSHAFT, PISTONS, FLEXPLATE, TORQUE CONVERTER AND MANY MORE PARTS ALL HAVE TO BE REPLACED ON MY VEHICLE. THIS ISSUE COULD RESULT IN SERIOUS CRASH OR EVEN DEATH. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11328501June 12, 2020
ENGINE, POWER TRAIN
MY 2015 FORD EDGE HAS ONLY 16,500 MILES ON IT AS I ONLY USE IT ON OCCASION. THIS WEEK THE POWERTRAIN SYMBOL CAME ON AND A FEW MINUTES LATER THE CHECK ENGINE LIGHT CAME ON!! I WAS DRIVING ON THE FREEWAY WHEN THIS OCCURRED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11327787June 8, 2020
ENGINE
ENGINE LIGHT KEPT COMING ON AND THEN TURNING OFF. HAD CAR INSPECTED AND THERE WAS A MISFIRE IN CYLINDER 3. AFTER FURTHER INSPECTION, THERE IS COOLANT LEAKING INTO THE 3RD CYLINDER. THE ONLY FIX IS TO REPLACE THE ENGINE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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