Ford Edge Complaints (2013)

2,447 consumer complaints on file.

#11479152August 13, 2022
SERVICE BRAKES
Brakes stopped worked. Brakes are spongy. Brake fluid started spewing. Per the ford recall with the brake hose, this should be included.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11479171August 13, 2022
ENGINE
Driving along normally, the Wrench Indicator light comes on and the vehicle looses all engine power and until you turn the vehicle off, it will only run at about 2 mph. This has happened several times over a period of about four weeks. Each time this occurred , the vehicle began working normally after it was turned off and turned back on. The car was taken twice to a local repair shop in Ocean View DE. In each instance, no codes could be recovered and the malfunction didn't occur while they were troubleshooting. I was advised to take it to a Ford Dealer. We took it to the Boulevard (Preston) Ford dealership in Georgetown DE. It was in their shop for 5 days and they also could not identify the problem. We were told that they ren diagnostics on it and test drove the vehicle twice while it was in their hands.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11478596August 10, 2022
SERVICE BRAKES
The vehicle has spongy brakes, it takes more time to stop. This problem is in crescendo and it has been affecting it for a while. You have to pump them to ascertain it will stop. I have seen other owners complaint about the same problem. My 2013 Ford Edge Eco Boost only has 55,993 miles several times we have verified that it does not consume brake liquid, pads are ok.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11477623August 4, 2022
SERVICE BRAKES, HYDRAULIC
The contact owns a 2013 Ford Edge. The contact stated while driving at various speeds and depressing the brake pedal, the brake pedal travelled to the floorboard, causing the stopping distance to be extended. The contact took the vehicle to the dealer who repaired the power brake booster. The manufacturer was made aware of the failure and confirmed the repair was not covered under warranty or recall. The approximate failure mileage was 89,250.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11477638August 4, 2022
SERVICE BRAKES
The contact owns a 2013 Ford Edge. The contact stated while reversing out of a parking lot, the brake pedal needed to be depressed extremely hard to stop the vehicle. There was no warning light illuminated. The vehicle was taken to the dealer to be diagnosed. The contact was informed that the power brake booster had failed and needed to be replaced. The vehicle was repaired. The manufacturer was contacted, and the contact was transferred to the FTC. The failure mileage was 89,250.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11477316August 3, 2022
SERVICE BRAKES, HYDRAULIC
The contact owns a 2013 Ford Edge. The contact stated that while her son was driving at an undisclosed speed, the brake pedal was depressed and he experienced a spongy pedal. The vehicle was taken to the dealer, and the dealer replaced the brake master cylinder and brake booster. The manufacturer was made aware of the failure and advised the contact to file a complaint with NHTSA. The contact related the failure to Customer Satisfaction Program: 13N02 (Extended Warranty Coverage on Brake Booster) however, the VIN was not included. The failure mileage was approximately 57,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11476346July 28, 2022
UNKNOWN OR OTHER
I was driving the vehicle and the vehicle stopped driving. All the lights came on saying no fuel low oil pressure and traction to be fixed etc. I was in the middle of a busy road. Almost caused a serious accident.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11476206July 27, 2022
SERVICE BRAKES
The brake pedal is soft, and have to press to the floor to stop. It's full of fluid and has no leaks. This problem came up a couple of months ago and the fluid was a little low so I topped it off. It did it again today, but the fluid is full.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11475649July 25, 2022
SERVICE BRAKES
The contact owns a 2013 Ford Edge. The contact stated that while depressing the brake pedal to stop the vehicle, the brake pedal was extended to the floorboard with the braking distance being extended. The vehicle was taken to the local dealer who replaced the brake master cylinder and bled the brake lines however, the failure persisted. The contact indicated that a Manufacturer’s Campaign for the brake booster was also listed for the vehicle. The manufacturer was not yet notified of the failure. The failure mileage was 77,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11475818July 25, 2022
UNKNOWN OR OTHER
Since July 1, 2022 my car has completely shut down, as of today, four different days (almost on a weekly basis). I am noticing, that when I am at a stop light/sign and then accelerate the car will shut down all electrical. I cruise to a stop, put the car in park, and start the engine, again. The wrench light will flash right before the car shuts down. The car has been doing this since at least October 2021. I have taken it to three different mechanics (including the Ford dealer mechanic in May, 2022) and no one can find anything wrong with the car. I took the car last week to replace the coolant pump at the Santa Monica Ford and they couldn't find anything else wrong with the car (again). So far, I've been lucky. This has only occurred on city streets and I have been able to pull the car over to the right to start the engine. I have only been driving on the streets because I'm afraid it's going to shut down in the middle of the freeway and cause an accident. I search the internet and find that many people are having the same issue with this car model. Someone suggested it could be the throttle body, so I had that cleaned in October, 2021, but the trouble came back. Help!!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11475007July 20, 2022
POWER TRAIN
The contact owns a 2013 Ford Edge. The contact stated while driving 40 MPH, when the vehicle started shifting gears. The check engine and PRM warning lights illuminated on the instrument panel. The contact was able to pull over and shut off the vehicle, once the vehicle cooled down the contact was able to restart the vehicle and the vehicle started operating normally. The vehicle was not diagnosed. The manufacturer was contacted, and they stated that the vehicle VIN was not under recall NHTSA Campaign Number: 14V393000(Power Train). The failure mileage was 199,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11474791July 19, 2022
SERVICE BRAKES
Brake pedal goes to floor and gives feeling it won't stop. Have taken car to Ford dealership 3 times and they replaced master cylinder, brake booster. It would only last a couple weeks then brake to floor again. Took it to another mechanic who had it for 2 weeks. He said he tried everything and can't fix it. The parking brake light won't go off along with the traction light and abs light. This Ford model is a money pit. Plastic pieces for wiper wash in hood disintegrated, door ajar is a constant frustration, and blue Ford emblem faded to ugly. The brake problem has been going on for 4 months now.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11474562July 18, 2022
SERVICE BRAKES, HYDRAULIC
The contact owns a 2013 Ford Edge. The contact stated while driving 35 MPH and depressing the brake pedal, the contact heard air coming from the brake pedal. The contact contacted a certified mechanic who stated that the brake booster needed to be replaced. The vehicle was not diagnosed or repaired. The manufacturer was contacted and informed of the failure. The manufacturer stated that the VIN was not included in any recalls and referred the contact to the NHTSA. The failure mileage was 92,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11474617July 18, 2022
SERVICE BRAKES
Brake line failure on braking to turn. Brakes totally did not function. Slowing down had to downshift and use parking brake to slow down and stop. Had 2 children in the car at the time. Had to have car towed to shop. Was out of state in rural Wisconsin. He verified that this was not normal and should never have failed. Have less than 56000 miles on car and garage kept. Could have been fatal. I took a picture
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11474124July 15, 2022
SERVICE BRAKES, HYDRAULIC
The contact owns a 2013 Ford Edge. The contact stated that while driving at 40 MPH, the brake pedal was depressed, and an abnormal noise was heard along with the brake pedal traveling to the floorboard. The contact stated that braking time was increased. The vehicle was taken to an independent mechanic where the failure was diagnosed as a faulty front driver's side brake booster that needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that the vehicle was not included in an extended warranty coverage. The contact stated that the dealer and the manufacturer had offered no assistance. The approximate failure mileage was 85,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11474198July 15, 2022
SERVICE BRAKES
At mileage 99,229 I was told by the mechanic shop that the ABS hydraulic system needed to be replaced. I was having issues with the brakes not responding properly when coming to a stop and the brake pedals would have to be pushed down to the floor in order to come to a complete stop. This was indeed a safety concern for me. No warning signs appeared on my dash & even while using the system check option on the dash, it would read Brakes are ok.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11473390July 11, 2022
SERVICE BRAKES, HYDRAULIC
The contact owns a 2013 Ford Edge. The contact stated that while her husband was driving at 20-30 MPH and approaching a red traffic light, the brake pedal was depressed and failed to respond. There was no warning light illuminated. The contact depressed the brake pedal all the way to the floorboard and the vehicle responded. The contact stated that the failure had been reoccurring while driving. The vehicle was taken to an independent mechanic where the brake pads were replaced; however, the failure persisted. The vehicle was taken back to the independent mechanic where it was diagnosed that the brake booster and master cylinder needed to be replaced. The vehicle was not repaired. The dealer was not notified of the failure. The manufacturer was notified of the failure and informed the contact that they could not assist as the VIN was not included in recall associated to the failure. The failure mileage was approximately 63,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11472944July 8, 2022
SERVICE BRAKES
The brakes got extremely weak and spongy and don't slow car down fast enough, the master cylinder in the brake booster causes this issue, the 2013-2014 F-150 trucks had the same issue as the 2013-2014 Ford edge.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11472749July 7, 2022
SERVICE BRAKES
While making a right turn and using the brakes at the same time, the brake pedal goes to the floor all at once. Then I pretty much have no braking at all. Goes to the floor and slowly comes to a stop.It went to 4 different shops because none of them could find a problem. No warning lights on dash. No codes showing up. Brakes bled, booster and master cylinder replaced and it still went to the floor. My insurance was contacted and the booster had extended warranty. I watched videos on Youtube and saw where mechanics found out it was due to the ABS pump unit. Valves are sticking inside this $500 part. I went in reverse about 15 mph and slammed the brakes, the pedal came back up and felt fine for a few months. It has now happened again and I cannot get the pedal to return this time. I am retired, disabled and on a fixed SS income with no savings and cannot get this fixed without getting a loan. Personally, I think this should be a recall, because if you research Edge forums and Youtube you'll find it happens a LOT. I love my Edge and want to keep it, but not without brakes. I've been driving it scared and real slow just to go to appointments. It's dangerous, but I have no other way. The ABS module is at fault. If I were younger I could tackle this myself and save labor cost, but I have COPD and NSCLC, on oxygen. Please, research this.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11472556July 6, 2022
SERVICE BRAKES, HYDRAULIC
The contact owns a 2013 Ford Edge. The contact stated while driving 30 MPH and depressing the brake pedal however, the brake pedal went to the floorboard before the vehicle came to a complete stop. The vehicle was not diagnosed. The dealer and the manufacturer were contacted and stated that the VIN was not under recall. The contact was referred to the NHTSA for assistance. The failure mileage was 84,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Ford Edge