Ford Edge Complaints (2019)

774 consumer complaints on file.

#11633424December 31, 2024
FUEL/PROPULSION SYSTEM
I took my car to the dealership because it was idling rough and then would stall out with the battery light on. In addition, it would not come out of park. Upon turning it off and back on, it would shake and run rough, before stalling out. After that, it started up and drove fine. The dealership was unable to duplicate this issue, there were no lights and no codes. The vehicle was driven without any issues by them. This is a safety issue because there is obviously something going on with this vehicle, however, the vehicle is not alerting anyone and is not having any computer codes. The vehicle stalling out in any location creates a hazard not only for those in this vehicle, but other vehicles and pedestrians.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11633425December 31, 2024
FUEL/PROPULSION SYSTEM
I took my vehicle to the dealership because it would stall out while idling and the warning lights would come on. After restarting the vehicle, it would drive fine. It would stall out in random places, typically at a low speed. Upon arrival at the dealership, they looked for codes and lights (there were none) and attempted to recreate the issue (they were unable to). They checked the stored data and no information was present. The stalling is a safety concern since there is no record of what is causing it, it cannot be recreated, and the vehicle is not providing any information to indicate there is an issue until after it stalls (which is just the dash lights coming on). This is at least the 4th time the vehicle has been in for a similar issue, and the vehicle has no record of what is occurring. There are no error messages showing in the Ford app either.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11633429December 31, 2024
FUEL/PROPULSION SYSTEM
I took my vehicle into the dealership after identifying that when putting fuel in, the vehicle was prone to stalling after getting fuel (typically when fueling from E). I brought the vehicle to the dealership extremely low on fuel, at which point they were able to recreate the issue and were able to identify an error code. The fact that I had brought the vehicle in at least 8 other times and the vehicle had not shown any lights or any error codes is extremely concerning. They had to replace the purge valve. The vehicle is clearly indicating that this is a worsening condition and it becomes more frequent. The vehicle is stalling more frequently. Why wouldn't the vehicle begin to show error codes and lights when the item STARTS to go bad, rather than in very specific situations and only after an extended period of time? This is absolutely a safety concern - anything that is going to cause a vehicle to stall while in the roadway should trigger a code or lights or error messages when it STARTS to occur, not when it is almost completely expired. By that point, the driver, pedestrians and others may ALSO be expired. It is absolutely not safe, and it is crazy that after going to the dealership 8+ times, them driving and testing the vehicle multiple times, that it doesn't show up as an error code until almost 2 years after the behavior started.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11632651December 27, 2024
ENGINE
The contact owns a 2019 Ford Edge. The contact stated that while driving at an undisclosed speed, the vehicle stalled with the check engine and coolant warning light illuminated. The contact also noticed white smoke coming from the exhaust. The vehicle was taken to the dealer where it was diagnosed that the EGR valve failed and needed to be replaced. The vehicle was repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 26,446.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11632405December 26, 2024
UNKNOWN OR OTHER
Transmission failed due to issue with planetary gear. According to the mechanics, this is not a part that can be accessed or maintained by the consumer. Yet the entire transmission is shot because of it. Cost to repair is $12,000. Ford is paying $5,000. Shouldn't they pay more since it's a defective part? I see reports of transmission issues across Ford Edge models.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11631615December 19, 2024
ENGINE
The contact owns a 2019 Ford Edge. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated, and the vehicle shut down. The vehicle was taken to a dealer and the dealer refused to diagnose the vehicle and provided the contact an estimate for the repair. The contact stated the air conditioner and catalytic converter also had failed to operate as designed. The vehicle was then taken to an independent mechanic for the repair. The contact stated that the purge valve and spark plugs were replaced, and an oil change was performed. After the vehicle was repaired, the contact stated while depressing the accelerator pedal the vehicle hesitated to respond. The vehicle was inspected by another independent mechanic at the residence, and it was diagnosed and determined that the spark plugs and ignition coil needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure but offered no assistance. The contact was referred to the NHTSA Hotline to report the failure. The failure mileage was 70,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11630240December 11, 2024
ELECTRICAL SYSTEM
Vehicle started making a repetitive "rubbing" noise and I smelled something burning, but unlike burnt rubber, it was a burning smell I've never encountered before. I was going about 35mph at the time this began. Within about 500ft, I slowed down as I approached an intersection and the vehicle stalled just as I was entering the intersection. There were no warning lights. I put it in park and attempted to restart it a couple times with no luck, then the third time I pressed and held the button, and it took about 4 seconds to start (seemed to struggle). On another occasion, I had just filled up my tank at a gas station, started my car, drove about 10 feet, then the car stalled. This time it restarted without issue. The dealership was unable to duplicate the problem, they were willing to try again after I explained that recall 20S49 sounded similar to the problem I was having, but I didn't end up leaving my car with them because of the cost of the diagnosis and loaner car. I believe my VIN should have been recalled, as there is clearly something wrong, but since it is not in the system as a recall and I don't have the money to troubleshoot it, I am planning to sell the car to Ford, as I cannot, in good conscience, sell to a private buyer when I believe the vehicle may stall. I figure if I sell to Ford, it puts the liability of the defect back in their hands, where it belongs.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11628885December 4, 2024
UNKNOWN OR OTHER
My Ford Edge 2019 only has 68,000 miles and I felt it jerking at 30 mph. I checked with Ford, there is no recall. A transmission shop says the whole thing needs to be replaced because Ford uses cheaper parts on the transmission. Total cost will be $8,000. For a car with low miles. Online forums shows a lot of people have the same issues. Can they be forced to recall these?? Or help me pay for mine to be fixed?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11628684December 3, 2024
POWER TRAIN
In May of 2024 Transmission downshifting hard at 35 mph as slowing down car milage was 67529. Took to dealer who performed diagnostics and verified a transmission problem; inspected fluid which was okay, performed TSB and reprogrammed PCM and reinstalled transmission strategy in module. Repairs done under warranty. Perform adaptive learn and noted it will feel different while driving for next few hundred miles. Six months later in November of 2024 transmission would hesitate, shudder, jerk between 20-40 mph and car mileage was 75937. Took back to dealer who did diagnostics, monitor PIDS and found the torque converter has failed causing shutter and also found the vehicle is flair shifting between gears. Checked fluid level and proper level is in transmission but fluid has meta debris. Dealer Service Representative advised it needs new transmission and would cost $800 or more to fix problem. Warranty expired at 72000 miles. We bought car new and had dealer perform all maintenance procedures and oil changes, etc. as noted in required maintenance schedule. We asked to speak with Service Manager who we saw in her office and we were told we'd need to make an appointment in late December or early January. We got no help from dealer or manufacturer, despite several technical service bulleting available at NHTSA showing transmission problems with 2019 Ford Edge. We finally got rid of the car but would say Ford Edges have definite transmission issues that may indicate a need for recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11628315December 2, 2024
STRUCTURE:BODY
2019 Ford Edge Titanium Rear Lift Gate Glass Shatters. The rear lift gate glass of a 2019 Ford Edge Titanium shattered by simply and normally closing the driver side door without warning or symptoms. There was no impact of any object with the lift gate glass. Rear glass defogging heat was not on at the time. This rendered the vehicle unsafe to drive and cost the owner roughly $1000 to repair. It was not inspected by the manufacturer, but repairs were made by an authorized Ford Dealer. Local news channel ran a news story piece on similar occurrences, so it is believed this is not a random occurrence.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11627653November 27, 2024
POWER TRAIN
The contact owns a 2019 Ford Edge. The contact stated while driving at approximately 60 MPH and depressing the accelerator pedal, the vehicle hesitated to respond. The contact stated that upon depressing the accelerator pedal again, the vehicle responded as needed. The contact stated that the failure also occurred while depressing the brake pedal. Additionally, the contact stated that the transmission was downshifting unintendedly while driving. There was no warning light illuminated. The vehicle was taken to a local dealer, where it was diagnosed and determined that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was informed of the failure. The failure mileage was approximately 54,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11627447November 26, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2019 Ford Edge. The contact stated that the vehicle was experiencing excessive coolant consumption. The contact stated that there was a coolant leak. The contact stated that while driving at undisclosed speeds, the engine overheated even though coolant had been added to the vehicle five days prior. The low coolant warning light was illuminated. The contact was able to pull over safely. The contact called the local dealer and was informed that the VIN was not under recall. The vehicle was towed to an independent mechanic, where it was determined that there was no visible coolant leak. The vehicle was not diagnosed or repaired. The manufacturer was contacted and informed the contact that the vehicle was not covered under TSB Number: 19-2346. The failure mileage was approximately 50,000. The VIN was not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11626550November 21, 2024
ENGINE
Engine overheated while driving on the highway. White smoke came out of tailpipe during engine running. Coolant reservoir was empty after I parked the car and turned off the engine. Had to get the car towed to the dealership the next day to get it checked out and was confirmed that coolant got leaked inside the engine.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11626572November 21, 2024
POWER TRAIN
trans was shuddereing at 112000 miles replaced trans for 8000 dollars at dealership ..new trans has 80000 miles on it and now shuttering when accelerating ..trans needs replaced again..
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11626364November 20, 2024
ENGINE
Cooling intrusion to motor, engine replaced
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11626412November 20, 2024
POWER TRAIN, VEHICLE SPEED CONTROL
In 2019 Ford removed the Low gear option from the shifter dial. Customers were forced to manually shift using paddle shifters to access engine braking in steep grade situations. Current Ford TCM programming for 2019 and newer vehicles skips from first to third gear at 4mph, 900-1000 rpm, providing no engine braking ability in speeds below 25 mph when using paddle shifters. My vehicle manual states “SelectShift does not automatically upshift, even if the engine is approaching the RPM limit, unless the accelerator pedal is at full travel.” Despite contradictions to how the Ford owners manual says my car should operate, the dealership says it’s working as intended. I believe this violates NHTSA standard Section S3.1.2 of that states that “[in] vehicles having more than one forward transmission gear ratio, one forward drive position shall provide a greater degree of engine braking than the highest speed transmission ratio at vehicle speeds below 25 miles per hour." Third gear does not provide more engine braking ability than Drive in speeds below 25mph. This is a safety issue which could lead to potential brake failure in long, steep grade situations and provides no engine braking ability.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11626186November 19, 2024
POWER TRAIN
The contact owns a 2019 Ford Edge. The contact stated while driving approximately 40 MPH, the vehicle shuddered. No warning light was illuminated. The vehicle was taken to an independent mechanic where it was diagnosed that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 81,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11625974November 18, 2024
UNKNOWN OR OTHER
The vehicle is only five years old with only approx. 47,000 miles on it and we had to have the transmission replaced in September 2024. It's primarily used for driving locally but every year we use it to take a vacation but normally don't put more than 400-500 miles on it during the trip. The Ford dealership we had the transmission replaced at stated it was a factory defect yet we never received any notice about any kind of recall and the dealership we bought it from never mentioned anything about it. Having to have the transmission replaced with so few miles seems pretty odd.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11625425November 15, 2024
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
The contact owns a 2019 Ford Edge. The contact stated while driving at various speeds, the instrument cluster intermittently turned black. There was no warning light illuminated. Additionally, the contact stated while driving at slow speeds, the vehicle drove roughly. The dealer was notified of the failure. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 40,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11625463November 15, 2024
POWER TRAIN
Transmission problem. Vehicle shudders while accelerating and cruising at highway speeds. No codes found, torque converter is shuddering between 1-300 rpms while accelerating and while cruising at highway speeds. This could cause catastrophic failure at any second. Reproduced and Confirmed by Ford Dealership. Has not been inspected by anyone else. No warning lamps or messages. 2 weeks prior there was a slight vibration when it shifted while accelerating that happened 3 times. Drove 400+ miles up to Syracuse NY fine. Drove back home and experienced massive shuddering when I was almost home. Dropped off car at local dealership that was thankfully within a few miles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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