Ford Edge Complaints (2016)

926 consumer complaints on file.

#11544456September 14, 2023
POWER TRAIN
The contact owns a 2016 Ford Edge. The contact received notification of NHTSA Campaign Number: 22V413000 (Power Train) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while attempting to shift into drive(D), the transmission failed to respond as needed. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 50,000. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11544591September 14, 2023
ENGINE
The contact owns a 2016 Ford Edge. The contact stated that while the vehicle was at the dealer for an oil change, the contact was informed that there was coolant intrusion into the engine and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was 65,281.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11543561September 9, 2023
ENGINE
Coolant leaking into cylinder head
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11543404September 8, 2023
POWER TRAIN
Our Ford Edge is leaking coolant into the engine. We have been told by the dealership that it will require an entirely new engine for $8,000. This vehicle only has 72,000 miles on it. We have done internet searches and found that many, many Ford Edge owners have experienced the same problem. Ford needs to be held to account, issue a recall, and reimburse owners who have suffered financial hardship due to an obvious design flaw.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11543456September 8, 2023
ENGINE AND ENGINE COOLING
The contact owns a 2016 Ford Edge. The contact stated while driving at an undisclosed speed, the vehicle as shaking and vibrating abnormally with the check engine warning light flashing on and off. The contact stated that there was swishing liquid sound coming from the dashboard. Additionally, the engine was overheating. The vehicle was taken to the local dealer who diagnosed that the engine had experienced a misfire and coolant was present inside cylinder #2 and #3. The contact was informed that the engine was faulty and needed to be replaced. The failure was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 103,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11543095September 7, 2023
ENGINE
[XXX] #:~:text [XXX] i just had to pay out of pocket $8,500.00 to replace the engine for a known issue with their eco boost 2.0 engine. Ford is aware of this and has been for many years yet no recall despite the safety issues and out of pocket expense to owners of the Edge, Escape, and other Eco Boost engine models. Spoke with Ford Customer Relations and was told nothing can be done. How are there two class action lawsuits in place, yet no recall to have these known defective engines replaced? Ford has been aware of the engineering and manufacturing flaws yet continues to sell these models in a fraudulent manner. Risk of fire, car stopping in traffic are just several catastrophic outcomes, not to mention having to replace the engine at owners expense as soon as the 3/36 warranty passes. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11542843September 6, 2023
ENGINE
I have the flex plate issue where it is cracked - and Ford will not fix the recall for free. I brought the car in prior to this issue and was told it was not cracked and now months later (and the recall time is gone) it is a cracked flex plate. Now I have to pay 4K to fix it, because I didn't make the timeline for the recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11541883August 31, 2023
ENGINE
My engine is leaking coolant into the oil and causing a cylinder misfire and smoke coming from the exhaust. Need full engine replacement on the 4 cylinder ecoboost.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11541368August 29, 2023
ENGINE
CAR WAS MISFIRING AND ROUGH STARTING WITH WHITE SMOKE OUT OF THE EXHAUST. TOOK IT TO MY SERVICE ADVISOR AND WAS TOLD THERE WAS ISSUE WITH THE COOLANT LEAKING INTO THE ENGINE AND THAT I WOULD NEED A NEW ENGINE. THEY USED A TEMPORARY FIX WITH A K-SEAL UNTIL WE DECIDED ON WHAT TO DO. I RECENTLY SEARCHED ABOUT THIS ISSUE ONLINE AND FOUND OUT THAT THIS LEAK COULD CAUSE THE CAR TO OVERHEAT AND CATCH FIRE WHICH IS A SIGNIFICANT SAFETY ISSUE. I ALSO FOUND OUT THAT FORD HAD A RECALL ON THIS ON ECOBOOST TYPE ENGINE WITH OTHER MODELS. I CALLED MY FORD DEALERSHIP AND FORD CUSTOMER CARE AND THEY ARE NOT SHOWING A RECALL. MY CAR IS IN GREAT SHAPE AND HAS 108,000 MILES. READING THE AMOUNT OF COMPLAINTS ONLINE ABOUT THE SAME FORD EDGE 2.0 ECOBOOST ENGINE PROBLEMS AND THE DANGER WITH THE RISK OF FIRE SHOULD BE CAUSE FOR THIS TO BE AN IMMEDIATE RECALL IN WHICH FORD SHOULD BE ACCOUNTABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11540345August 23, 2023
ENGINE
Well, the car check engine light started flashing and my entire car started shaking, my coolant levels went from in between the max and min line to super below the minimum line, from what I've gathered there has been a major issue with your engine manufacturing for Ford Edges in 2015-2018 where the head gasket was not designed or manufactured correctly, thereby allowing coolant to leak out damaging the engine. it seems that several people have been running into this issue and nothing has been done about it, and your dealerships are charging to have the long block or flat out the entire engine replaced having customers pay out of their own pocket to fix a known issue your cars have been having for years when, having the issue leading to the car effectively being totaled should be repaired and covered by Ford via a recall due to the gravity of the issue itself, and the issue being caused from the manufacturer themselves. I've taken my car to several mechanics, and they all said the same thing about this problem with coolant getting into the cylinders and make the car completely useless. I had a cylinder 4 misfire at the beginning of this year and assumed it was the spark plugs so I replaced them all, and then the check engine light came on again and it said the same problem, so I took I into a mechanic and they told me about the coolant problem in June, and that it could be an issue I deal with and that they had seen that alot. But my car has been flashing for the last couple days I believe on August 20th.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11539934August 21, 2023
ENGINE
Coolant leak, confirmed by service tech (p0036, p0217,p0301, p0316) need to replace head gasket, coolant in combustion chamber, warning message engine overheating will reduce power.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11539702August 21, 2023
ENGINE, UNKNOWN OR OTHER
Dealership Diag. and found coolant leaking/ intrusion going into #1, cylinder, causing low coolant light to come on in the car, and the car smoke on first start up. Dealership found, this car to have one of the defective ford eco boost motors installed, Dealership recommend new motor, at cost of $7,721.33. When purchased, I bought and paid for the ESP warranty to the cost of $3,281.00 dollars. Technicians stated, FORD is not going to cover the replacements nor any cost. The defective motors, causing the coolant to leak into the motor, subjecting us to more damages and fire. Coolant mixing with the oil. Issues would be for me, the defective motor and cooling system.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11539623August 20, 2023
ENGINE
My check engine light came on as my car started rough and white smoke was coming out of the engine and tailpipes. I immediately shut the car off and had it towed to Dahl Ford. I got a call later that morning that I needed an entire new engine due to a defective coolant design that caused the coolant to leak down on the engine and could start the engine on fire. I have 65,000 miles on this vehicle and have had all service completed by Dahl Ford which has only been oil changes. Dahl Ford had me call Ford Motor in Detroit because they have had so many engines with this coolant defective designed engine that can start a fire in the engine. They said Ford put out a TSB #22-2229 in June 2022 but has not done a recall and told me to report this to NHTSA. New engine replacement cost $6800.00 which I had to replace.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11538939August 16, 2023
ENGINE
started engine and running rough, engine light came on
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11538612August 15, 2023
STEERING, ELECTRICAL SYSTEM
I have a 2016 ford edge sport I bought from a ford dealer and I now have adaptive steering fault code that has popped up and now the steering wheel is turned 90 degrees to the left and the suv steering is not working correctly and is very dangerous to drive I called the dealership and was told I have to pay for them to look at and to fix it the is a major safty issue as it's not safe to drive and this suv had the airbag recall fixed and I have seen others have the same issue I am having now and it has to do with faulty parts in the steering wheel again is a major safety issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11538453August 14, 2023
ENGINE AND ENGINE COOLING, ENGINE
The contact owns a 2016 Ford Edge. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The contact stated that he used a code reader to diagnose the vehicle and retrieved code: P0304. The vehicle was taken to the dealer where it was determined that coolant had leaked into cylinder #4, and the engine needed to be replaced. The vehicle was not repaired. The contact referenced TSB: 22-2229 and the manufacturer was notified of the failure. The contact was informed that the TSB did not include his VIN, and the contact was referred to the NHTSA Hotline. The failure mileage was approximately 84,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11537300August 8, 2023
ENGINE, UNKNOWN OR OTHER
Coolant leak into engine, causing substantial issues.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11536782August 6, 2023
ENGINE
We were notified that our engine was leaking coolant into it’s cylinder with the only caused listed as a ford bulletin saying that these engines experience and need to be replaced. With the threat of the engine over heating, I feel that this design malfunction is not something I am directly responsible for. I have maintained this car exceptionally well.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11536616August 5, 2023
UNKNOWN OR OTHER
The trunk that is automatic will randomly disclose on your head when you’re leaning in to get some thing and it’s happened several times and I’ve reported it and it doesn’t stop if it hit your head it keeps going
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11536511August 4, 2023
ENGINE
The contact owns a 2016 Ford Edge. The contact stated while driving 40 MPH, the check engine warning light illuminated. The vehicle was taken to the dealer who stated that coolant was leaking into the engine and that the engine needed to be replaced. Th dealer confirmed that the vehicle was not under any recall. The vehicle was not repaired. The manufacturer was contacted and stated that the vehicle was not under any recall and that the vehicle was out of warranty and advised to contact the NHTSA Hotline. The failure mileage was 77,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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