Ford Edge Complaints (2018)

850 consumer complaints on file.

#11610668August 24, 2024
ENGINE
Unknown. Seems like coolant is making it's way into the cylinders and disrupting combustion. A lot of sweet-smelling white smoke from exhaust when first starting. Engine code pointing to cylinder 1 misfire even though plugs and coils have been replaced. Shakes a bit when starting and overall lower performance.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11610415August 23, 2024
ENGINE
The contact owns a 2018 Ford Escape. The contact stated while driving on several occasions at various speeds, the check engine warning light illuminated and was running rough. The contact stated that the infotainment system was inoperable. The vehicle was taken to an independent mechanic where it was diagnosed and determined that the engine needed to be replaced due to a coolant leak. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 31,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11610418August 23, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2018 Ford Edge. The contact stated while operating the vehicle, the check engine warning light illuminated, and the vehicle failed to properly accelerate while depressing the accelerator pedal. The vehicle was later taken to the local dealer who diagnosed a misfire in cylinder #3 caused by coolant intrusion into the engine. The contact was advised that the engine long block needed to be replaced. The vehicle was not yet repaired. The manufacturer was contacted but no assistance was provided. The failure mileage was 55,700.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11610449August 23, 2024
ENGINE
My vehicle experienced what many of the Ford vehicles have had occur in this year range regarding the EcoBoost engine. My 2018 Ford Edge, maintained by the dealership since purchase, equipped with the EcoBoost 2.0 engine had coolant leak into the number one cylinder. Once this happens, there is no repair besides to replace the engine. Ford knows there an issue, even the service person told me this happens a lot with this model, but there is no recall at this time. They want $7,800 to change the engine block. Ford changed the design by scoring channels between the cylinders in an ill conceived attempt to increase cooling. This bad design allows coolant to degrade head gasket leading to coolant intrusion into cylinders. Inevitably, this leads to engine failure. Apparently, Ford redesigned the Ecoboost 2.0 engine around 2020 to eliminate this issue. Ford has not recalled these engines and apparently refuses to fix the issue if the vehicle is out of warranty. The Ecoboost 2.0 engines with this bad design WILL EVENTUALLY FAIL. This issue is the direct result of Ford’s bad design making these engines unmerchantable. I know this has been reported many times to the NFTSA and should be a major recall for this engine.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11610321August 22, 2024
ENGINE, SERVICE BRAKES
NHTSA needs to recall the engines on these vehicle check engine light came on had checked was told spark plug #4 misfire vehicle is overheating and taking all coolant, white smoke coming out the exhuast, when I brake my emergency brakes are being applied??? I see that there are other people who are having same issues NHTSA and FORD need to RECALL THE ENGINES!! Vehicle has 90,0000 miles on it and failed wont turn over replace the engines on these vehicles you guys are so wrong for not considering this a recall after reading other peoples concerns my 2018 ford edge is doing the same thing and still owe on this piece of crap!!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11609800August 20, 2024
ENGINE
My check engine light came on, by the time they could get the car into the shop it would overheat and stall. It was found that the engine is leaking coolant into the wrong parts causing a misfire, the car is now non operable. It is well documented in TSB 19-2346, confirmed by dealership the engine needs to be replaced. My safety has been in great risk as it could have stalled at any time in any location while I was traveling with my kids. Ford is negligent in fixing a KNOWN issue
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11609264August 18, 2024
ENGINE
Check engine light appeared and the car ran rough. I took the car to an automotive repair shop. Spark plugs are misfiring into the cylinder causing coolant to leak into the engine. Then causing the engine block to crack. 2018 ford edge with only 38000 miles. The engine could start on fire and cause catastrophic failure. The car is not drivable and the mechanic cannot repair it without changing the whole engine out.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11609118August 17, 2024
EXTERIOR LIGHTING
The brake light in the rear spoiler stopped functioning.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11608959August 16, 2024
ENGINE
The contact owns a 2018 Ford Edge. The contact stated while driving at an undisclosed speed, the transmission was slipping with the check engine warning light illuminated. The contact stated there was white smoke coming from the exhaust pipe. The contact who is an independent mechanic, diagnosed the vehicle with coolant intrusion into the cylinder and retrieved DTC code: P0301 (Engine Misfire). The contact stated that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure but provided no assistance. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 69,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11609047August 16, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2018 Ford Edge. The contact stated while driving at an undisclosed speed, the engine misfired with the check engine warning light illuminated. The vehicle was able to restart; however, the failure recurred. The vehicle was taken to the dealer where it was diagnosed as coolant intrusion leaking into the cylinders. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 96,256.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11608662August 15, 2024
ENGINE
Owner of a 2018 Ford Edge SEL 2.0 L Eco Boost, approx. 40,000 miles. Started experiencing a dip in RMP’s while idling. Check engine light came on. Vehicle was registering a “misfire”. Uncertain if it was spark plugs, coil pack and/or head gasket the computer was reset and vehicle was given back. Engine light appears AGAIN. This time, local repair shop opened the cylinders and discovered a small amount of coolant and/or oil. Cylinders were cleaned and vehicle was given back. AGAIN, engine light appeared 3rd time and made an appointment with Scarsdale Ford Service. At FORD Service, spoke to “Ralph.” Initially, was informed it might just need sparks plugs. (KNOWING THERE’s A FLAWED ENGINE DESIGN THAT ALLOWS COOLANT TO ENTER THE ENGINE BLOCK ERODING EVERYTHING. So much so, that FORD has issued a “technical service bulletin” BUT refuses to recall the engine). Later, was told the engine needs to be replaced and it would cost $10k for repair. Spoke to Ford Customer Service who only filed a “request” for “up to $5k in repairs” which is not guaranteed. Awaiting judgement from that. AND they placed a request for “buy back” from all the forms which I am reading. I can only expect to be offered up to $3k. This is unacceptable. No one buys a car and expects it to last less than 50k miles. Also, knowing the ongoing issues with specifically the 2018 2.0 L Eco Boost, why wasn’t i informed of this sooner? Why was I not given options? Instead, it’s too late now. My engine is dead and sitting at Ford Service and no one at FORD seems to be helping. I can offer documentation of all of this and available by phone or email for any follow up questions.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11608670August 15, 2024
POWER TRAIN
While driving the vehicle transmission shifts are radically intermittently on up shift when traveling highway speeds no problem when decreasing speed at highway speed and increasing speed sometimes the vehicle lurches or jumps then when coming to a stop when you're downshifting it seems to be third gear through first gear the transmission violently jerks as it's downshifting to the point where you can almost lose control. It seems a lot like a safety recall on the 2017 edge dealing with the torque converter
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11608405August 14, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2018 Ford Edge. The contact stated while driving at various speeds, the vehicle almost stalled. The check engine warning light was illuminated. The vehicle was taken to a certified mechanic who diagnosed and retrieved DTC code: P0302 and linked the failure to NHTSA ID Number: 10169807 (Engine and Engine Cooling). The mechanic referred the contact to the dealer for assistance. The vehicle had been taken to the dealer and DTC codes: P0302 and P0316 were retrieved. The dealer stated that there was a miss on start-up and white exhaust smoke was coming from the vehicle. The dealer stated that the coolant level was low due to coolant intrusion into cylinder #2. The contact was informed that the engine needed to be replaced. The vehicle had not been repaired. The manufacturer had been made aware of the failure and opened a case regarding the failure. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was 73,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11608552August 14, 2024
ENGINE
The contact owns a 2018 Ford Edge. The contact stated that while starting the vehicle, the vehicle shuddered. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, who diagnosed that there was a leak in the exhaust manifold gasket. The vehicle was then taken to the dealer, where it was determined that there was coolant intrusion into the engine and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 85,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11608209August 13, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2018 Ford Edge. The contact stated while reversing out of the garage, the engine started to misfire. The check engine warning light was illuminated. Additionally, the contact stated that the vehicle failed to start on another occasion. The contact was able to restart the vehicle after several attempts. The vehicle was taken to an independent mechanic, where it was diagnosed that there was coolant intrusion into cylinder #4. The mechanic added coolant to the vehicle and cleared the check engine warning light; however, the failure recurred. The vehicle was taken back to the mechanic, where the same assessment was made. The mechanic related the failure to TSB Number: 19-2346. The local dealer was notified of the failure and an appointment was scheduled for diagnostic testing. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11607938August 12, 2024
ENGINE
The contact owns a 2018 Ford Edge. The contact stated while driving at an undisclosed speed, there was misfire coming from the engine with the check engine warning light illuminated. The contact stated that excessive amounts of white smoke was coming from the exhaust pipes. Additionally, the contact stated that the vehicle was consuming an excessive amount of coolant. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The contact stated that the failure began about a year ago; however, the failure had become persistent. The vehicle was scheduled to be towed to the dealer within the next few days. The manufacturer was made aware of the failure and a case was filed. The contact was advised to report the failure to the NHTSA Hotline. The failure mileage was approximately 91,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11607977August 12, 2024
ENGINE
they sold me a new car 2018 with a known engine defect and with only 40,000 miles it needs a new engine due to a engine defect where coolant enters the engine cylinders
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11607687August 10, 2024
POWER TRAIN
Yes, available for inspection. 2.0L Eco Boost engine leaking coolant into cylinder 1 due to a design defect 2015-2018 which has since been corrected. The only fix is a complete engine replacement. There is a recall for the Ford Fusion and Focus FOR THE SAME ISSUE; however, the Ford Edge 2.0L Eco Boost has not yet been added. There is a service bulletin addressing this issue requiring an engine block replacement: TECHNICAL SERVICE BULLETIN 2.0L EcoBoost - Coolant in Cylinders, White Exhaust Smoke And/or Illuminated MIL. An extensive internet search revealed widespread accounts of this issue, mostly after the manufacturer warranty had expired, leaving the customer responsible for engine replacement. Because this was deemed to be caused by a design defect (grooves were etched into the block to allow coolant between the cylinders which weakened the block, causing cracks, which allowed the coolant intrusion), I believe the existing recall should be expanded to include the 2015-2018 2.0L EcoBoost engine as well.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11606709August 6, 2024
STEERING
The contact owns a 2018 Ford Edge. The contact stated while driving at an undisclosed speed, the steering wheel turned 45 and 90 degrees while the vehicle was going straight. There were no warning lights illuminated. The vehicle was taken to the local dealer, where it was diagnosed that the steering wheel and module needed to be replaced. The vehicle was repaired, but the failure recurred. The manufacturer was contacted and informed the contact that there was no warranty coverage for the repair but provided no assistance. The failure mileage was approximately 118,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11605055July 29, 2024
ENGINE
There was a cylinder wall breach causing coolant intrusion in to the engine. It’s issue is extremely common with the 2.0 ecoboost engines. My service engine light came on and I checked all fluids coolant was low and it was showing a misfire in cylinder #3. Replaced the park plug and added coolant and service engine light when off so I kept driving it. A couple days later I was driving and my car started over heating on a highway causing significant loss of power having to pull over to the side of the road to avoid an accident with my grand children in the car [XXX] and a [XXX] . Check engine light is on again check the codes and now misfire in cylinder 4 and crank shaft position is off. I took it to a ford dealership and the only fix is to replace the engine at 90,000 miles??? This repair will cost (($8500)). I haven’t had the car inspected by police or insurance company. Thank God it didn’t cause an accident or catch fire do to my rapid response otherwise this could have caused a fire or accident or even the loss of life for me or my grandchildren. I can’t believe Ford is allowed to sell these vehicles with this much of a threat to the people that are driving them. My vehicle has to sit because I can’t afford an $8000 hit right now. It’ll render me homeless….I am currently making a $600 car payment and $145 insurance payment on a car that is technically totaled. I’m asking for rides to work and there are days that I don’t make it to work. I have tried to tread in the vehicle but only getting $4000 for the tread in??? My 2018 Edge AWD with leather interior is in mint condition minus the engine issue that they were aware of. This should be illegal!! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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