Ford Edge Complaints (2013)

2,447 consumer complaints on file.

#11491991November 2, 2022
SERVICE BRAKES, HYDRAULIC
The contact's daughter owns a 2013 Ford Edge. The contact stated while her daughter was driving 35 MPH, the brake pedal was depressed and hesitated to respond, causing a 10-foot stopping distance delay. The contact stated that the failure had been reoccurring while depressing the brake pedal. The vehicle was taken to an independent mechanic where it was diagnosed that the brake booster needed to be replaced. The dealer and the manufacturer were notified of the failure and informed the contact that the vehicle could not be repaired under Ford Customer Satisfaction Program Campaign Number: 13N02 as it had expired. The vehicle was not repaired. The failure mileage was approximately 74,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11491426October 29, 2022
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
The brakes on my otherwise perfect 2013 Ford Edge recently went to the floorboard while I was driving. The first time, I could have killed a pedestrian--which should shock everybody including Ford. The second time, I could've killed several people in the car in front of me and started a deadly chain reaction. Ford dealers have told me that there is a recall on the 2011 & 2012 Ford Edges for a replacement of the ABS module--BUT NOT FOR MY YEAR! People are going to die if the greedy Ford is not FORCED TO RECALL THIS YEAR TOO. I've been told by numerous independent mechanics and have spent hundreds of dollars which leaves the brakes still not working properly. Ford dealers have quoted me $2000 + to replace the ABS module (ECU & HCU). I am a senior citizen and cannot afford anything near that. PLEASE ... PLEASE HELP ME AND DEMAND THAT FORD RECALL THIS POTENTIALLY LETHAL DEFECT IMMEDIATELY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11490921October 26, 2022
SERVICE BRAKES
Brakes are hard to press and pedal will travel to the floor. I hear hissing when depressing the pedal, i also hear a whistle when the pedal is all the way to the floor. The symptoms match the Ford communication of 13N02. My vehicle was assembled on April 2 2013, the recall only affected cars assembled through March 28, 2013. Sure seems like I have the same problem as the recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11490278October 21, 2022
SERVICE BRAKES
Brake pedal sinks to the floor, I have replaced the master cylinder (3) times and also the Break Power Buster. . . Problem still exist
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11490307October 21, 2022
SERVICE BRAKES
I experienced a loss of brake pressure, resulting in the brake pedal sinking to the floorboard before the vehicle came to a complete stop. Service was performed on the vehicle and an independent mechanic replaced the brake master cylinder. However, the brake cylinder replacement did not solve the issue and the symptoms persisted.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11490190October 20, 2022
SERVICE BRAKES
The contact owns a 2013 Ford Edge. The contact stated while driving approximately 30 MPH, she attempted to slow down for traffic and noticed that the brake pedal had to be depressed with more force than normal. The vehicle stopped; however, the brake pedal was very stiff, requiring extra force to depress. The contact stated no warning light was illuminated. The contact had taken the vehicle to a local dealer where it was diagnosed and determined that the brake booster needed to be replaced. The contact had been advised that there had been a Customer Satisfaction Program: 13N02 (Brake Booster replacement) however, the VIN was not included. The vehicle was not repaired. The manufacturer had been informed of the failure. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11489934October 19, 2022
POWER TRAIN
The contact owns a 2013 Ford Edge. The contact stated while driving 65 MPH, the vehicle started to decelerate independently. The contact stated that the powertrain warning light was illuminated. The contact stated she was able to coast to the side of the roadway. The vehicle was not drivable. The contact towed the vehicle to the local dealer, where it was diagnosed with needing the throttle body to be replaced. The vehicle was being serviced. Upon investigation, the contact associated the failure with TSB: 13N03. The manufacturer had been informed of the failure. The failure mileage was approximately 81,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11489775October 18, 2022
FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY:FILLER PIPE AND CAP
The contact’s girlfriend owns a 2013 Ford Edge. The contact stated that while his girlfriend was refueling the vehicle, fuel started to leak from the fuel filler neck. The check engine warning light was illuminated. The contact stated that the vehicle was taken to an independent mechanic where it was diagnosed that the fuel line pulse damper metal housing was cracked and needed to be replaced. The vehicle was not repaired. Neither the dealer nor manufacturer was not notified of the failure. The failure mileage was approximately 134,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11489261October 14, 2022
LATCHES/LOCKS/LINKAGES:DOORS:LATCH, ELECTRICAL SYSTEM:12V/24V/48V BATTERY
The contact owns a 2013 Ford Edge. The contact stated that while starting the vehicle or driving at various speeds, the door ajar warning light illuminated the rear passenger’s side door on multiple occasions. The contact stated that after closing the door, an audible alarm was heard, and the door ajar warning light remained illuminated. Additionally, the contact stated that the interior light remained illuminated after the vehicle was turned off, leading to the battery being drained. An independent mechanic went to the residence to replace the battery. The vehicle was then taken to a local dealer and the rear passenger’s side door latch was replaced. The vehicle was repaired; however, the failure recurred. The door ajar alarm and warning light was illuminated for the rear passenger’s door and later caused the battery to drain again. An independent mechanic went to the residence and the battery was replaced. The vehicle was then taken back to the local dealer where the door latch was replaced again. The vehicle was repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11489084October 13, 2022
SERVICE BRAKES
The contact owns a 2013 Ford Edge. The contact stated while driving at 55 MPH, another vehicle intersected his lane. The contact depressed the brake pedal but it failed to respond. The contact stated no warning light was illuminated. The contact forcefully depressed the brake pedal to the floorboard and the vehicle stopped. The vehicle was taken to the local dealer, where it was diagnosed that the Hybrid Control Unit (HCU) needed to be replaced. The vehicle was not repaired due to the parts not being available. Additionally, the contact stated that he was informed at State Inspection that the brake master cylinder needed to be replaced. The vehicle was repaired, however, the failure reoccurred. The low-fluid brake and the brake warning lights were illuminated. The vehicle was taken to a second local dealer, Priority Honda Hampton (4115 W Mercury Blvd, Hampton, VA 23666), where it was diagnosed that the brake master cylinder needed to be replaced for a second time. The part was replaced, however, the failure persisted. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 135,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11488853October 11, 2022
SERVICE BRAKES
The contact owns a 2013 Ford Edge. The contact stated while his wife was driving approximately 60 MPH and as she was slowing for traffic, she had to depress the brake pedal very hard in order to stop before crashing into the traffic ahead of her vehicle. The contact stated his wife had not noticed any warning lights. The contact had driven the vehicle to a local dealer where it was diagnosed and determined that the brake booster needed to be replaced. However, the dealer advised the contact that the manufacturer's "Customer Satisfaction Program" number 13N02 extended warranty had expired. The vehicle had not been repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11488859October 11, 2022
SERVICE BRAKES, HYDRAULIC
The contact owns a 2013 Ford Edge. The contact stated while her son was driving at an undisclosed speed, the brake pedal was depressed but felt rigid. The contact's son then applied more pressure to the brake pedal until it responded. There was no warning light illuminated. The contact stated that the failure had been reoccurring. The power train warning light was illuminated. The vehicle was taken to local Pep Boys where it was diagnosed that the brake booster had failed and needed to be replaced. The dealer and the manufacturer were not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 144,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11488572October 9, 2022
UNKNOWN OR OTHER
The component involved was the Throttle Body. Late post but this happened 7/5/22. The vehicle unexpectedly (and without any warning) lost power while I was driving on the freeway. All the power was off in the vehicle. Fortunately the freeway wasn't as crowded as it normally is and I was able to coast over the shoulder. I let the vehicle rest and tried to drive (while on the shoulder to get to a safer/wider part) again but it quickly lost power again. When I got to a safer part of the shoulder I called for a tow truck. After having a previous issue with this vehicle (brake booster went bad which caused the brake pedal to get hard to press and car would also shut off) I looked into other common issue with this vehicle make and model. I read the other horror stories of this vehicle losing power while driving and hoped to you know who that this wouldn't happen to me while my child was with me. Ford had a recall for the brake booster issue but it didn't match my VIN. Apparently Ford supposedly narrowed the issue down to a few manufacturing sites and did not include all vehicles made during those years. It is clearly a systemic issue for this vehicle, just like the throttle body issue ( and others) the Ford is too cheap to fix! I am going to assume this is the same issue with my throttle body not being recalled for my specific VIN since my vehicle wasn't made at a certain manufacturing site (even though Ford is clearly using the same parts on their vehicles). It's BS and dangerous! They don't care about us, just profits but that's really no surprise nowadays with these companies. Unfortunately I'm not in a position to switch vehicles or else I would. This was my first and probably last Ford I'll ever own.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11488084October 5, 2022
SERVICE BRAKES, HYDRAULIC
The contact owns a 2013 Ford Edge. The contact received notification of a Manufacturer's campaign program for the brake booster. The contact stated that while driving at approximately 30 MPH, the pre-collision warning light was illuminated and the brake pedal was depressed and extended to the floorboard. The contact stated that the failure reoccurred after the pre-collision warning light was illuminated; she depressed the brake pedal and the brake pedal went to the floorboard and was delayed in returning to the normal position. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 122,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11487818October 4, 2022
SERVICE BRAKES, ENGINE
The contact owns a 2013 Ford Edge. The contact stated that while attempting to apply the brake, the brake pedal went to the floor and failed to stop the vehicle. The contact stated that the vehicle was slowing down but not as designed. The contact pumped the brake pedal and turned the steering wheel to avoid crashing into another vehicle was stopping. The contact stated that while idling at a traffic light, the vehicle shut-off. The contact stated that the vehicle had to be shifted into park while stopped at a traffic light to prevent the vehicle from inadvertently turning off. The contact stated that the check engine, brake failure, and low oil warning lights were illuminated. The door latches also failed to lock the vehicle whenever the vehicle was started. The doors would suddenly lock or fail to lock as the contact continued to drive. The contact stated that she was unable to manually lock the doors occasionally. The contact took the vehicle to the dealer who diagnosed that the door latch and the brake booster needed to be replaced. The brake booster, master cylinder, vacuum hose, two unknown sensors, and brake fluid were all replaced. The manufacturer was made aware of the failure and confirmed that the mileage was past the limit for the extended warranty. The approximate failure mileage was 165,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11487301September 30, 2022
SERVICE BRAKES, HYDRAULIC
The contact owns a 2013 Ford Edge. The contact stated while driving 35 MPH and depressing the brake pedal, the vehicle failed to stop as needed. The contact stated that the check engine warning light was illuminated. The contact continued to depress the brake pedal forcefully until the vehicle stopped. The contact was able to continue driving to the closest independent mechanic. The contact took the vehicle to an independent mechanic and was informed that the manifold vacuum supply line, the booster assembly, and the intake manifold gaskets needed to be replaced. The vehicle was repaired. The contact called the local dealer and made them aware of the failure. The manufacturer had not been informed of the failure. The failure mileage was 43,209. The contact was informed that their vehicle was not covered by the recall even though their vehicle experienced the same issues and was also manufactured at the same plant that made the other affected vehicles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11487325September 30, 2022
POWER TRAIN
The contact's son owns a 2013 Ford Edge. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power with the transmission warning light illuminated. The vehicle was taken to the dealer; however, the dealer was unable to duplicate the failure. The vehicle was not repaired and remained at the dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 125,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11486985September 28, 2022
ELECTRICAL SYSTEM
ON 9-28-2022 I was driving about 45 mph when suddenly my car lost power. The wrench symbol appeared on the dash. I floored the gas pedal, pressed it completely to the floor, and the car sputtered off the road and out of traffic. It was terrifying.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11486728September 27, 2022
SERVICE BRAKES, HYDRAULIC
The contact owns a 2013 Ford Edge. The contact stated that while depressing the brake pedal, the brake pedal felt spongy and the vehicle failed to perform as designed. The contact had to apply a lot of pressure to the brake pedal to stop the vehicle. No warning light was illuminated. The contact referenced the Manufacturer recall number 13N02. The contact stated that the vehicle was taken to Pep Boys where it was diagnosed that the brake booster and brake master cylinder needed to be replaced. The vehicle was not repaired. The dealer was not notified of the failure. The manufacturer was notified of the failure and the contact was informed that the warranty would not be honored and advised the contact to call the NHTSA Hotline. The failure mileage was approximately 108,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11486777September 27, 2022
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
The contact owns a 2013 Ford Edge. The contact stated that while reversing the vehicle, the rearview camera was inoperable with a distorted image displayed. The vehicle was taken to an independent mechanic who diagnosed that the rearview camera needed to be replaced; however, the replacement part was on backorder. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 129,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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