Ford Edge Complaints (2015)

731 consumer complaints on file.

#11424247July 10, 2021
ELECTRICAL SYSTEM
While driving approx. 10 MPH engine lost power and went into limp mode on public road. Vehicle engine light, traction control light, emergency service, and warning lights all came on. Vehicle managed to get to a safe off road condition. Vehicle was restarted and condition did not clear. Limp mode approx. 1 mile home. Reading up on situation ford has had Electronic throttle body issues that match all symptoms, Customer Satisfaction Program 16B32. Car is going to ford ASAP for inspection and diagnostic. Before this incident only few problems with the car. Premature battery Failure 2x, and door electronics failing to open windows and lock unlock vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11423956July 8, 2021
SERVICE BRAKES, HYDRAULIC
The contact owns a 2015 Ford Edge. The contact received notification of NHTSA campaign number 20V469000 (Service Brakes, Service Brakes, Hydraulic) however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts Distribution Disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11423722July 7, 2021
SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC
The contact owns a 2015 Ford Edge. The contact initially received a recall notice for NHTSA campaign number: 20V469000 (Service Brakes, Service Brakes, Hydraulic) however, the part to do the recall repair was not available. The contact then received a second notification letter which stated that parts were now available. The dealer was contacted and informed the contact that the parts remained unavailable despite having received a letter stating otherwise. The contact called back the same dealer three weeks later and was informed that a limited supply of parts was received, and the dealer could not service the vehicle. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11423064July 1, 2021
SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC
The contact owns a 2015 Ford Edge. The contact received notification of NHTSA Campaign Number: 20V469000 (Service Brakes, Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact called the local dealer as well as Karl Klement Ford (2670 US-287, Decatur, TX 76234: (940) 627-1101) and Five Star Ford (6618 NE Loop 820, Fort Worth, TX 76180: (817) 498-8838) and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11423147July 1, 2021
STRUCTURE:BODY
THE FRONT PASSENGER SIDE OF THE CAR STARTED TO SHOW BUBBLING/ PEELING PAINT SEVERAL MONTHS AGO. MADE SEVERAL CONTACTS WITH DEALERSHIP TO SEE IF THEY COULD TELL ME WHY! NO HELP OR ASSISTANCE FROM THEM TO FIND OUT IF MY CAR WAS DAMAGED AND/OR REPAIRED PRIOR TO MY PURCHASE. NO RESPONSE OR ANSWER FROM THEM. IN TALKING WITH A FORD BODY REPAIR PERSON; HE SEEMS TO FEEL THE CAR DOOR WAS REPAIRED AND/OR PARTIALLY REPAIRED. AND NOW RUSTING AGAIN! HOWEVER, I HAVE ALSO BEEN TOLD THAT SEVERAL OTHER FORDS HAVE HAD RUSTING ISSUED FOR SOMETIME NOW!! POSSIBLY A RECALL ISSUE! I WOULD LIKE AN ANSWER FROM FORD ON WHY THIS HAPPENING TO FORD CARS. AND, MINE ESPECIALLY!!! SOMETHING IS NOT RIGHT IN DODGE WHEN EVERYONE AT THE ORIGINAL DEALERSHIP DID NOT RESPOND. *THIS IS NOT AN ACCIDENT ISSUE. IT'S ABOUT A QUALITY OF CAR RUSTING AWAY!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11422845June 29, 2021
UNKNOWN OR OTHER
I AM FILING A COMPLAINT BECAUSE MY RECALL REPAIR HAS NOT BEEN RESOLVED! I WAS GIVEN AN APPOINTMENT SEVERAL WEEKS AGO AND IT WAS CANCELLED DUE TO PART NOT PROVIDED TO DEALERSHIP FOR MY REPAIR. PREVIOUS TO MY GOING INTO THE SHOP, A LETTER HAD BEEN SENT PROVIDING A DATE TO COME IN. STILL NO RESCHEDUAL DATE. IT HAS BEEN SEVERAL WEEKS NOW. I WOULD LIKE TO GET THIS RESOVED!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11422578June 28, 2021
SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC
The contact owns a 2015 Ford Edge. The contact received notification of NHTSA campaign number: 20V469000 (Service Brakes, Service Brakes, Hydraulic) however, the part was not yet available. The contact received a second recall notification which stated that parts were available. The dealer was contacted and informed the contact that the parts were still unavailable despite receiving a letter stating otherwise. The same dealer was contacted three weeks later and stated that a limited supply of parts was provided. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11422681June 28, 2021
ENGINE
Car purchased as a CPO vehicle with 40,318 miles. Soon after I had regular maintenance service on 3/27/21 at 47,350 miles the car began to drag and the wheel on the driver side had a harder drive. I reported to my Ford service Dept and finally got an appointment on 5/07/21 at 47,921 miles and they could not duplicate the car’s reported actions. So thinking all was ok,I took a road trip stating at 48,500 miles and at 49,310 miles the engine light came on initial code 301 by auto zone power train problem. Called local Ford Service Dept their findings, code P0301 and P0316 and I need a Long Block,when I goggle it,it translated into a ENGINE. I decline and they gave me 1 spark plug and gallon container of antifreeze so I can get back home. And told me to check reservoir at every fill up. I put a little over 9,000 miles and this car needs a new engine,that’s ludicrous. I did some research once I got home. For dealers received a month before they sold me this car a warning of engine problems where the antifreeze was going into the cylinders causing a misfire. I have an appointment with my local dealer,but from the way the car is acting the prognosis doesn’t seem any different from the out of town Ford service dept. How can they do this and not inform the customer.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11422693June 28, 2021
POWER TRAIN:AUTOMATIC TRANSMISSION
On June 23rd, I turned on my 2015 Ford Edge and heard a knocking/rattling noise coming from the engine that I had never heard before. It got worse when the A/C was on and while idling. It somewhat subsided while accelerating but became very loud again when I came to a stop. I took it to my local mechanic that is Ford trained, and after putting the car up, he indicated that he thought it was a broken Flex Plate. He said it was good that I had come in because if I had ignored it and been driving on the freeway, my car could have just shut off - which I think we can agree is highly dangerous. There was never a warning light or any indication of a problem prior to hearing the rattling/knocking sound on June 23rd. My mechanic advised me to call Ford to see if there was anything they would be willing to do as the repair was costly. I called my local Ford dealership in Irvine, CA on Thursday, June 24th and the service manager said that since it went out of warranty in Oct 2020, that the repair would be out of pocket. My mechanic then advised me to call Ford Motor Company in Michigan to see if there was anything they could do or provide assistance with. I spoke with "[XXX]" at 11:30am, and she advised me that there were no programs available for my vehicle. I was in disbelief considering there is a recall on the very same part for 2016-2017 Ford Edges. She apologized and said there was nothing they could do. She provided a case number #[XXX] and said she would let her engineering department and the NHTSA. The total cost of the repair was $1,819.64 and the cost of my rental from Enterprise for the 5 days was $611.74. I have photos of the repair process as well as the actual cracked flexplate part. This should not happen on a vehicle with 44k miles on it and I certainly should not be footing the bill for it when Ford [XXX] well knows this is a manufacturing problem on their part. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11421787June 22, 2021
SERVICE BRAKES
I got a letter from Fords I could schedule recall. Now dealers say they dont have the part for the recall and don't know when they will get it in South Carolina.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11421885June 22, 2021
POWER TRAIN
The contact owns a 2015 Ford Edge. The contact stated that when the vehicle was at the dealer for routine maintenance when they were advised that the power transfer unit failed to cause the seal to fracture and leak transmission fluid. The dealer advised that the power transfer unit needed to be replaced. The vehicle was not repaired. the manufacturer was not contacted. The failure mileage was 86,836.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11420966June 15, 2021
SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC
The contact owns a 2015 Ford Edge. The contact received notification of NHTSA Campaign Number: 20V469000 (Service Brakes, Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact took the vehicle to the local dealer and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect”.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11420432June 10, 2021
SERVICE BRAKES, HYDRAULIC:POWER ASSIST:HYDRAULIC:HOSES, LINES/PIPING, AND FITTINGS
The contact owns a 2015 Ford Edge. The contact stated while attempting to stop vehicle, the brake pedal extended to the floor with the brake system malfunction message displayed on the instrument panel. The vehicle was taken to an independent mechanic who diagnosed that the front brake lines were faulty causing brake fluid to leak from the vehicle. The front brake lines were replaced and the failure was remedied. The vehicle later experienced the same failure and the independent mechanic diagnosed that the same failure had occurred on the rear brake lines. The vehicle was not yet repaired. The manufacturer was notified of the failure however, no assistance was provided. The approximate failure mileage was 65,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11420115June 8, 2021
SERVICE BRAKES
This is the second time in a year that the brakes in our vehicle have stopped working. The pedal goes all the way to the ground and does not completely stop the car. We had the issue dealt with last year at the dealership where we had our vehicle towed to. It was only then that we were notified that there was a recall on the hose that may affect the brakes and other functions of the vehicle. It was replaced. This has now happened a second time while my husband and 2.5 year old were driving home. If he was not able to have some control over the vehicle he and my child could have been killed or someone else on the road. I called the dealership to let them know that the car would be towed again and told the issue. They confirmed we dealt with this same issue just one year ago and I asked why is this happening and this is so unacceptable as my family's safety is at risk. I asked if there are any recalls or issues with the make and model that we should be aware of. After looking up the vehicle she then informed us there was indeed a recall for the flex hose which could cause leaks and affect the brakes. The vehicle is currently at the dealership being inspected. Due to where the leak is coming from it seems to be the left side of the vehicle now which tells me the dealership only replaced one of the hoses and not both causing this to happen again. This is negligence and I am beyond frustrated at the thought of what could have happened and I don't think waiting until someone is killed is the right time to fix this issue. There were no warning lamps, messages or symptoms prior to the failure, it just happened while driving and trying to stop.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11419635June 4, 2021
ENGINE
Loss of power, car dies while driving down the road. There is no warning and it is completely random, but has happened several times putting me in very dangerous situations. The last time it happened was May 31, 2021
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11419478June 3, 2021
SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC
The contact owns a 2015 Ford Edge. The contact stated while driving at an undisclosed speed, the brake pedal was slightly depressed and the vehicle came to an abrupt stop. The contact stated that the failure recurred several times. The contact took the vehicle to an independent mechanic who diagnosed the vehicle but was unable to duplicate the failure. Mechanic found no mechanical issues. The contact was concerned that the sensitivity of the brakes could lead to a crash. The vehicle was not repaired. The manufacturer was made aware of the failure however, no additional assistance was provided. The failure mileage was 82,688. Consumer was told by the manufacturer there was no recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11419339June 2, 2021
SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC
The contact owns a 2015 Ford Edge. The contact received notification of NHTSA Campaign number: 20V469000 (Service Brakes, Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11418924May 28, 2021
SERVICE BRAKES, HYDRAULIC, SERVICE BRAKES
The contact owns a 2015 Ford Edge. The contact received notification of NHTSA Campaign Number: 20V469000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The local dealer and AutoNation Ford Gulf Freeway (12227 Gulf Fwy, Houston, TX 77034) was contacted and it was confirmed that the part was not yet available. The contact had not experienced a failure. The manufacturer was not made aware of the issue. Parts distribution disconnect. Consumer received 3 recalls for front brake hydraulic hose.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11418545May 25, 2021
UNKNOWN OR OTHER
My panoramic sunroof has a stress fracture crack in it. There was no rock that struck it or anything else. My vehicle has not been in any accident. I opened the shade to let the sun shine through and discovered the crack. My husband and I have done research and found that a lot of these have shattered. We understand there is not a recall on these. Is there anything that can be done?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11417798May 19, 2021
WHEELS:LUGS/NUTS/BOLTS/STUDS
The contact owns a 2015 Ford Edge. The contact stated while driving at 10 MPH, the vehicle's front driver's side wheel detached from the body which resulted in the contact losing control of the vehicle and crashing it into parked vehicles. No air bags deployed. The contact sustained neck and back pain. A police report was filed. The contact stated no warning lights were illuminated. The vehicle was towed to the insurance lot where it was not diagnosed. The vehicle was not repaired. The manufacturer was informed of the failure and was awaiting a response. The failure mileage was approximately 87,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0

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