Ford Edge Complaints (2016)

926 consumer complaints on file.

#11578373March 19, 2024
STEERING, LANE DEPARTURE: WARNING, LANE DEPARTURE: ASSIST
Steering losses power while driving. 2/24/24 Ford replaced steering gear, same problem reoccured 300 miles later on 3/14/24 If this had of happen while on the freeway it would of resulted in a horrific accident. Steering loss is a very serious problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11578146March 18, 2024
ENGINE
Ford TSB 22-2229 -- Coolant intrusion into the cylinder, requiring replacement of the long block engine assembly. The vehicle has only 49,872 miles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11577288March 14, 2024
ENGINE, VEHICLE SPEED CONTROL
While during my 2016 ford edge to my daughters house, started going up a hill and as I was attempting to accelerate my speed kept reducing. When I returned home my husband took my car to an independent mechanic who ran diagnostic test which showed cylinder 2 misfiring. Upon further inspection coolant level was low but no leaks were noted. Mechanic stated water pump needed to be replaced to prevent further possible damage to engine. Called local ford dealer to see if they could confirm diagnosis, we were told to diagnose they would charge 165. Unfortunately on a fixed income and cannot afford! After researching this problem online it appears this is a common issue with 2016 ford edge and while there was a recall issue on some 2016 ford automobiles with the same issues, ours is not included!? I believe this should be recalled as it appears this was a known issue with ford cars, especially the Ecoboost, which is what we have
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11577097March 13, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2016 Ford Edge. The contact stated that while driving at 40 MPH, the coolant low warning light was illuminated. The vehicle was taken to an independent mechanic, who informed the contact that cylinder #3 was misfiring. Additionally, coolant was leaking from the vehicle. The contact called the local dealer, but the vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 90,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11576548March 11, 2024
SERVICE BRAKES
Back left break line suddenly ruptured causing immediate inability to use breaks. I was parked and went to apply the breaks before putting the vehicle into drive when I noticed the break pedal went to the floor. I slowly moved the vehicle to a parking place and the brake fluid light came on and I was hardly able to stop. There is a recall for the front break lines but not the back lines.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11576640March 11, 2024
ELECTRICAL SYSTEM, STEERING, UNKNOWN OR OTHER
I was driving on the highway and the steering wheel light with exclamation point came on along with flashing adaptive steering menu, traction control menu and up hill assistance menu came on the dash repeatedly, as I kept driving the steering got worse and I almost had an accident. I had no choice to get off at the next exit and was able to pull into a gas station at the end of the exit. I tried to google from my phone the warnings and saw there was over 86 complaints on the same issue. I turned off the car and waited for about 10 minutes before starting it again hpeing that maybe it would reset itself. When I started my car again, I had no steering. I was forced to be towed over an hour away and over $3500 to fix it
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11576379March 9, 2024
ENGINE, POWER TRAIN
In September of 2022, my flex plate on my 2016 Ford Edge Titanium broke. This is a major component of the engine and $2,000+ fix. I was told by the mechanic that other Ford Edge’s were experiencing this, it was not a recall. Well, about a year and half later the flex plate broke AGAIN. This time with me driving down the road. The car completely stopped. I’ve never been more afraid in my life of getting hit. Long story short, after bringing my car in AGAIN for this issue, I was told by the mechanic that though they can replace the flex plate free of charge because it was under warranty, it damaged other components in the engine to the point where it’s inevitable that my ford will be undrivable soon. They also told me that there was a recall out for this issue so that I can be reimbursed for the previous work. So many others have experienced this. I called the Ford dealership to confirm the recall. However, they told me that it wasn’t a recall but a “Customer Service Satisfaction” program. Meaning it’s not officially a recall but enough people have experienced it that they were reimbursing some drivers. This “program” had an expiration date of 3-31-23. I had my car serviced the first time prior to this date but had no idea about this “program”. I received no notification. After my flex plate was fixed for the second time now, I submitted my receipts for reimbursement for the service I paid for the flex plate in 2022. I was denied because I was out of the time frame where they were giving refunds. Along with this my Ford continued to get worse because of engine damage to the point where I couldn’t safely drive it anymore. I was forced to get an another vehicle and because of the condition it was in with the engine sound and damage, I got very little for it. I actually had to rollover thousands of the remaining loan balance to my new car loan. This absolutely needs to be a RECALL. I am so upset, confused and financially drained from all of this. The least that can be do
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11575970March 7, 2024
ENGINE
The contact owns a 2016 Ford Edge. The contact stated that while driving at an undisclosed speed, there was an abnormal sound coming from the engine compartment and the sound was persistent. The contact stated that the sound was like a foghorn. The contact stated that an unknown warning light and the check engine warning light illuminated but later went disappeared. The vehicle lost motive power. The vehicle was taken to an independent mechanic where it was diagnosed with a failed purge system and the solenoid system. The contact was informed that the purge system and the solenoid system needed to be replaced. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 18V735000 (Fuel System, Gasoline) however, the VIN was not included. The manufacturer was made aware of the failure and advised the contact to report the failure to the NHTSA Hotline. The failure mileage was approximately 65,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11575761March 6, 2024
ENGINE
The contact owns a 2016 Ford Edge. The contact stated that since owning the vehicle, the oil pan had been replaced a total of 4 times due to a leak in the oil pan. The contact stated that no warning light was illuminated prior to the discovery of the oil leak. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The vehicle was not repaired after the latest failure and remained in the possession of the dealer. The failure mileage was 30,780.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11573688February 23, 2024
ENGINE
Coolant intrusion
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11573404February 22, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2016 Ford Edge. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed that there was coolant intrusion in the cylinders. The mechanic determined that the engine needed to be replaced. The vehicle was then taken to the dealer, where it was also determined that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was opened. The failure mileage was approximately 61,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11571468February 12, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2016 Ford Edge. The contact stated while starting the vehicle, there was white smoke coming from the exhaust pipe. The contact stated that the vehicle was vibrating and was idling roughly. The contact stated that the check engine warning was illuminated. Additionally, the contact stated that the coolant reservoir was refilled weekly. The contact had not taken the vehicle to a local dealer however, the dealer was contacted and informed the contact that the failure was probably caused due to coolant leaking into the engine block and that the engine needed to be replaced. The vehicle was not repaired. The contact researched online and related the failure to Technical Service Bulletin Number: 19-23246 - Coolant in Cylinders, White Exhaust Smoke And/or Illuminated MIL (Engine and Engine Cooling). The contact stated that the vehicle was no longer able to be driven and would not start. The manufacturer was informed of the failure. The failure mileage was approximately 72,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11570328February 6, 2024
VISIBILITY/WIPER, VISIBILITY:GLASS, SIDE/REAR
Rear window suddenly shattered while driving . No other vehicles around . Entire windshield shattered and pieces are now falling into back hatch area . There were no passengers with me at the time . This renders the car not safe to drive . I was pulling into my driveway but had I been out on the highway (In January) this would soon become an issue of exposure to below freezing temperatures. Ford claims they have never heard of this when I’m finding other reports of this happening online . Dealership is saying it’s replaced at all my cost also ? Seems like a manufacturing fault ? There is a FSA # [XXX] that Canadian owners have listed. My car originally was sold in North Dakota. Currently I’m in Nebraska . INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11569380February 1, 2024
FUEL SYSTEM, GASOLINE:STORAGE:EVAPORATIVE EMISSIONS:HOSES/VALVES/SENSORS
The contact owns a 2016 Ford Edge. The contact stated that the vehicle failed to start up after several attempts after refueling. Once the vehicle was started, the vehicle sometimes hesitated and occasionally stalled while driving at various speeds. The contact stated that the failure persisted and intermittently stalled during normal driving with the check engine warning light illuminated. The vehicle was taken to a dealer to be diagnosed. The contact was informed that Evaporative Emission Control System (EVAP) solenoid valve was defective. The manufacturer was notified of the failure and provided the contact a case number. The contact was then referred to the NHTSA Hotline for additional assistance. The vehicle was not repaired. The failure mileage was approximately 30,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11569150January 31, 2024
ENGINE
There is a continuous cylinder 1 misfire and rough idle at start. Have replaced spark plugs, replaced valve cover gasket and spark plug tube seals and coolant continue to drain quickly with cylinder 1 misfire check engine light popping up every week.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11567735January 25, 2024
ENGINE
coolant leaked onto the cylinders of the engine causing engine failure. This has been confirmed from Ken Stoepel Ford service center and is a known issue. Vehicle check engine light came on and at the same time the vehicle started running rough which is when I took it to the dealership to be diagnosed. It’s a safety concern because this can cause overheating and a fire. On top of that the known defect has ruined my engine. This has been an ongoing issue for the ecoboost engine for many people but has yet to be recalled. Vehicle has not been driven since being diagnosed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11566593January 19, 2024
ENGINE
As identified by my VIN number, I have a 2016 Ecoboost Ford Edge. Since 2022 I've been dealing with a failing engine from constant leaking of coolant fluids into the internals of the engine. This leaking of coolant is causing excessive white smoke to push out of my vehicles exhaust system. I'm constantly putting additional coolant into the reserva. I've been periodically stranded stranded on the side of the roadway from the engine overheating. Until I discovered that there is a known issue with this vehicle, I have spend hundreds of dollar on repairs based on the check engine light codes. Then on Jun 17th, 2024 I took my vehicle to a Ford service center and after paying over three hundred dollars for an diagnostics test I was told I need a new engine.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11566450January 19, 2024
ENGINE
Overheat/Power loss indication on 2016 Ford Edge with Ecoboost 2.0 resulting coolant leakage into #2 cylinder verified by dealer (failure per TSB [XXX]). Prior TSBs [XXX] have been issued for same problem, but Ford did not assign our VIN to those bulletins. Problem should have been identified when vehicle was under warranty if TSB application were complete. We had P302 code (cylinder 2 misfire), so plugs/coils were replaced. 3 days later ([XXX]) we were traveling home from dinner (approx. 35 MPH, about 3 miles from home) and got a "Overheat" indicator with an indicator stating something similar to "Engine Loss of Power" light. Parked car at home, topped off coolant the next morning and had white smoke from the exhaust upon start-up. Vehicle towed to Ford dealer (01/09/24)...vehicle had not been driven, awaiting dealer availability for diagnosis. Relevant Ford dealer notes on Repair Order are as follows: "PRESSURIZE COOLING SYSTEM AND LEFT OVERNIGHT, FOUND IN A.M. LOSS OF MOST OF PRESSURE. CHECK HISTORY FAULT CODES, FOUND P0302, P0217. REMOVE CYL 2 SPARKPLUG AND CHECK WITH BORESCOPE. FOUND EVIDENCE OF MINOR COOLANT INTRUSION, CLEAN PISTON AND SHINY SLIGHTLY WET. FAILED ENGINE TSB [XXX]. NEED REPLACE LONG BLOCK." There are multiple reports of engine fires and other issues resulting from this condition [XXX] ). This is my mother-in-law's vehicle and I'm advocating for her. I contacted Ford Customer Care, said that they couldn't do anything to help due to family not meeting standards for incentives...in other words since my mother-in-law doesn't buy cars annually, they won't help even though she has been a loyal ford customer. They referred me to NHTSA to request that the VIN be added to the TSB, then they may cover repairs. Contacted NHTSA who confirms that is solely Ford's decision. They stated that Ford routinely misstates NHTSA's role in this process. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11566290January 18, 2024
STEERING
The vehicle had repeated failures of the electrical steering system. While driving, the failure occurred making it nearly impossible to steer. On certain occasions, the car stalled. If turned off, the error might clear, work for some time, then fail again. One morning, it came up with the failure codes before starting (16 degrees) even after working the night before. Then work later in afternoon after temperature had warmed up.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11565701January 16, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2016 Ford Edge. The contact stated while starting the vehicle, the vehicle was running rough with white smoke coming from the exhaust system. The contact stated that the check engine warning light was illuminated. The vehicle was driven to an Auto Parts store and diagnosed using a handheld scanner and it was determined that there was a coolant leak into cylinder #2. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The contact researched online related the failure to Technical Service Bulletin Number: 19-2346 Coolant Intrusion into Cylinders (Engine and Engine Cooling). The failure mileage was approximately 84,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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