Ford Edge Complaints (2013)

2,447 consumer complaints on file.

#11519217April 27, 2023
LATCHES/LOCKS/LINKAGES
The contact owns a 2013 Ford Edge. The contact stated that while operating the vehicle, the door ajar message was displayed. The contact stated that the front and rear driver’s side doors were unsecured. During the failure, the car alarm activated, and the interior dome light remained illuminated. The cause of the failure was not yet determined. The manufacturer was notified of the failure, but no assistance was provided. The local dealer was not contacted. The failure mileage was 88,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11519030April 26, 2023
BACK OVER PREVENTION
The contact owns a 2013 Ford Edge. The contact stated that while operating the vehicle in reverse, the backup camera sometimes became inoperable and would not display an image. The vehicle was taken the local dealer who diagnosed that the camera was faulty and needed to be replaced. The vehicle was not repaired. The contact was notified of the failure, but no assistance was offered. The failure mileage was 55,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11518622April 24, 2023
SERVICE BRAKES
My 2013 Ford Edge is making a hissing noise when the brakes are applied. It has been a few months; I’ve tried to brush it off that it was just my imagination because my brakes are working (for now), there is nothing leaking, but now there is also a jerk feeling. As I’m driving and then slow down, somewhere between 35-40 mph, there is a little jerk or “hiccup” feeling. I have noticed that sometimes the pedal feels hard to press. I’m worried what is going on will eventually cause my brakes to fail and cause injury. Nothing has been inspected yet, but I did research and see that there is a recall for this exact problem. However, I have not received anything in the mail regarding this. I looked up my VIN and found there are 0 recalls for my vehicle. I believe that my vehicle should be included in this recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11518246April 21, 2023
SERVICE BRAKES
We began experiencing a "hissing" noise when the brake pedal was depressed. Additionally, the pedal feels stiff, and occasionally the brakes will not engage at all without significant pressure being applied to the brake pedal. We took the vehicle to a Ford dealership, they ran diagnostics, and they confirmed that the brake booster is failing. We discovered that this was a known issue with 2013 Ford Edge vehicles. Ford has a Customer Satisfaction Program (13N02) that was published in its TSB (SB-10054925-6246). This CSP recommends that the brake booster be repaired and extends warranty coverage of the part for certain "2010-2013 model year Edge and MKX vehicles built at the Oakville Assembly Plant from May 3, 2010 through March 28, 2013." I have been told by Ford Motor Company that my vehicle is not covered under this CSP because its VIN was not identified as being affected and, while it was made at Oakville, it was made in November of 2013. Therefore, according to Ford, they are not liable to cover the part replacement despite the fact that the issue we're having is the same issue that Ford has identified in other vehicles of the same make, model year, and built at the same assembly plant.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11517979April 20, 2023
SERVICE BRAKES, WHEELS, UNKNOWN OR OTHER
I had my brakes repaired and since having my brakes repaired, I continued to have issues with the suspension, vehicle handling and imbalance (vehicle not stopping properly). I was dropping my friend girl's grandsons off at school and my brakes went out...almost causing me to have a head on collision with the vehicle in front of me. I was overwhelmed and hysterical! I had taken my vehicle back to the repair shop that replaced my brakes and I tried to explain what happened. I was bewildered because my vehicle didn't have any warning messages of any sort. I remember riding over some bumpy streets and when the traffic slowed down, I pressed my brakes and they were gone. I had to press the brake pedal all the way down to the floor and I wasn't getting any pressure through the brake line at all, which caused me to almost run into the vehicle in front of me. When I pressed the brake to the floor, my vehicle slid rapidly and made a strange noise before I was able to come to a complete stop. We were terrified because I had ran into the curb trying to stop my vehicle! The repair shop mechanic stated that it could be the caliber connected to the brake line, because my vehicle did not have sweaking noises that you usually hear when your brakes need to be replaced. My vehicle is still in need of repairs, I'm afraid while driving it still. I'm bewildered because I honestly don't know what caused my brakes to just go out like that!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11518130April 20, 2023
SERVICE BRAKES, HYDRAULIC:POWER ASSIST:VACUUM
The contact owns a 2013 Ford Edge. The contact stated while driving 45 MPH and depressing the brake pedal, the contact heard air coming from the brake pedal. The contact stated that the low brake air pressure warning light was illuminated. The contact stated that after pumping the brake pedal several timed the vehicle came to a complete stop. The vehicle was taken to an independent mechanic and the mechanic stated that the brake booster needed to be replaced. The vehicle was not repaired. The dealer was contacted but provide no assistance. The manufacturer was contacted, and the manufacturer stated that the vehicle was out of warranty. The contact was referred to the NHTSA Hotline for assistance. The failure mileage was 257,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11517875April 19, 2023
SEAT BELTS
On April 7th my seat belt receiver (where the seat belt clicks into) broke. It broke with just normal wear and tear, my car has 83K+ miles. The seatbelt would not fully engage and the seatbelt light was coming on every two minutes while driving. I called Downtown Ford (Sacramento) and they said that because my car was outside their 60,000 mile or five year warranty that this part was not covered. I paid to have the part replaced which cost $95.81 for the part and $221 an hour for labor. The total was $324.19
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11516965April 13, 2023
SERVICE BRAKES
Brake pedal goes to the floor when you press on the breaks and you hear a sound as it happens
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11516648April 12, 2023
FUEL/PROPULSION SYSTEM
I have filed a complaint several Times regarding my car. After several times (3) times of getting my fuel valve replaced it is having issues again. This probably has given me incorrect gas milage and has lost power on me going down the road mid drive with 2 kids in the back seat almost causing an accident. This is unacceptable and as soon as something happens there will be a lawsuit. I have replaced this part 3-4 times now and still getting codes and having my car just randomly loose power and shut off. Something needs to be done about the purge valve malfunctioning system on these cars before someone like myself and kids get extremely hurt.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11516380April 10, 2023
UNKNOWN OR OTHER, BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
The backup camera stopped working properly years ago. When in reverse, the camera is either completely a black screen or upside down. I have been quoted many times by Ford that it would be $500-1,000 for me to fix this. This is a common issue with this vehicle make/model. Many other people have notified NHTSA of this issue, as well and Ford says this is VERY common yet they take no responsibility to fix it. This creates blind spots and a safety issue while backing up.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11516108April 8, 2023
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
All 4 door ajar sensor are not showing that the doors are close which does not allow you to lock ,which also cause the battery to be drained due to the interior lights remaining powerd as if the doors are open !!!!! This is a personal saftey issue for children and adults ,and a theft issue due to locks not locking !!!!!!!!!!! 500.00 dollars a door is insane for a stupid design !!!!!!!!!!!!!!! Ford needs to fix this at their expense irregardless of age or miles or number of owners for these vehicles!!!!!!!!!!!!!!!!!!! GET IT FIXED !!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11515171April 3, 2023
SERVICE BRAKES, UNKNOWN OR OTHER
Shift to Park warning light comes on even though the car is in park. This component or system failure is known to ford dealers but they state that it is not on the recall listing. It should be because this is a known issue with ford on the 2013 Ford Edge. It requires the whole shifting assembly to be replaced at the cost of the owner and not the dealership. My car is available for inspection. I have reported this to the Ken Garff St George Ford/Lincoln service and it should be in my file. THis should be a recall issue and not replaced at the cost of the owner
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11515246April 3, 2023
SERVICE BRAKES
5 times in the past 2 years I lost the brakes. Each time the car was going at low speed coming up on a stop sign or traffic light, probably 10-15 mph, and hit a pothole with brakes lightly applied. The ABS kicked in on each of those occasions. The car could still be braked, but the pedal immediately went to the floor and stopping distances were increased. The first 4 times it happened, the brakes returned to normal operation after the car sat overnight. After the 4th time I learned that there was a 10-year brake booster extended warranty, so I had that done and all was fine. On the 5th time, just recently, I was again approaching a light in a construction zone at very slow speed, with the brakes lightly applied. I hit a shallow trench that had been dug in the pavement, and the ABS kicked in and the pedal went to the floor. I still had braking power, but it seemed worse than the other 4 times. Unlike those times, the situation did not resolve after the car sat overnight. Brake fluid was filled to the "fill line" and there did not appear to be air in the lines, and there was no leakage of fluid anywhere. I brought the car to the Ford dealer and was told it was an HCU (hydraulic control unit) failure. I searched online and was appalled to see how many people have had the exact same issue, and some reported serious accidents and injuries. Ford says there is a "national backorder" on the HCU, and they have no estimated ship date. In short, my otherwise perfectly good car has become worthless because Ford can't supply the part and it is too dangerous to drive, and I can't trade it in with this defect. I'm fortunate that there was no accident, but I believe this is a very serious safety issue that seems to have been known by Ford for some time. I'm sure you've had similar complaints, and the extent of the problem will become clear with a 5 minute online search. I sincerely believe this is a safety issue that deserves a recall. Thank you.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11514700March 30, 2023
SERVICE BRAKES
The Brake Booster continually fails on this vehicle. It is part of a much larger issue that Ford has acknowledged. On more than 30 occasions the brake booster has failed causing the brakes to fail. The latest happened today (03/30/23) when I had to brake hard to avoid a near head-to-head collision. This time, when the brakes failed I had to swerve into oncoming traffic, then back into my lane after passing the vehicle that came into our lane from a cross street. We were going UNDER the speed limit, which is 45MPH at that intersection. I was finally able to stop after using the manual shifting option to downshift and slow the car enough that the brakes would actually work. The pedal went to the floor when I had to hit the brakes hard to try and avoid the oncoming vehicle. When I contacted Ford I was asking about: Extended warranty coverage on brake booster Campaign# 13N02 I was told by Ford that this vehicle is not covered under this campaign, even though it states that the vehicle must be no more than 10 years old (it is a 2013 vehicle, AND sold as a 2013 vehicle by description from Ford Motor Company) and it is under the 150,000 mile limit. There are a LOT of people that are facing this issue as well, ergo the campaign from Ford. THEY recognize that this is an issue - this should be a recall, not some sort of campaign that Ford is using to try and avoid one. The three of us nearly lost our live THIS time when the brakes failed. How many people WILL die before this actually becomes a recall? The same should be said of the Ford Campaign #19N09 - Door latch failure. The door could come open while driving under this campaign. These should be recalls that Ford MUST fix. Please do not let my Granddaughter get into a crash because of this. She is our ward because of Cerebral Palsy, Autism, Scoliosis and other issues that she faces in life. Isn't that enough for her to deal with? What is this was YOUR Granddaughter? Would it be a recall then?
Crash:
No
Fire:
No
Injuries:
3
Deaths:
0
#11513878March 26, 2023
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
Car started shaking when I started to slow down at a red light and then loss power in the road. This continued to happen. Finally engine light came on I took it to get scanned came back 02 sensor. I will take it back to the dealer on Tuesday. My car just shutting off with two kids in the backseat going down the road is not okay and a huge safety issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11513510March 23, 2023
SERVICE BRAKES
Upon occasion brakes go all the way to the floor and require pumping to get them to work. This does not happen on a regular basis but if the car is not driven eg overnight brake failure will happen 50% of the time. Once pumped up then everything will be ok. Except if we are are on a long trip with few stops or need to break, then the problem will re-occur. No leakage that we could find. The Ford dealer that we bought the EDGE, - new and always had it serviced could find no fault. A week or so ago I took it to another dealer. The Ford service manager, drove it around for 30-40 minutes, I was with him. A minor failure did occur. They kept it for additional days and determined front calibers was most likely the problem. I believe that our EDGE VIN number should be included with the rest of t;he 2013 Edge break problems and that Ford should pay for the repair.0
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11512690March 19, 2023
ENGINE, UNKNOWN OR OTHER
On my way to work early morning dark outside the water pump which is timing chain driving failed fluid poured out causing smoke and hard to see out the windshield causing me to have to pull to the side of the road not able to safely see, dark road no traffic 30 miles away from home mechanic told me 3000.00 $ to fix the problem ford should of never built a vehicle like this knowingly that the water pump was not accessible you have to tear the whole engine down, i owe more on the car then what it's worth and to fix the vehicle it would even cost me more then what it is worth. Now I'm making payments on a car that I can not drive
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11512315March 17, 2023
SEAT BELTS
Passenger Seatbelt locks when pulling out to buckle and rear seatbelt behind driver seat will not lock in the seat belt lock.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11512255March 16, 2023
SERVICE BRAKES, HYDRAULIC
The contact’s husband owns a 2013 Ford Edge. The contact stated while her son was driving 60 MPH, the brake pedal was depressed, but failed to respond and went down to the floorboard, almost causing a crash. There was no warning light illuminated. The contact ‘s son engaged the electronic parking brake and began to veer to the side of the road; however, the vehicle spun and stopped on the side of the road. The vehicle was towed to the residence. The vehicle was then towed to several independent mechanics, where the vehicle was diagnosed that the brake booster had failed and needed to be replaced. The dealer was notified of the failure and informed the contact that the vehicle could not be repaired under Ford Campaign Number: 13N02 because the vehicle was 4,000 miles over the Extended Warranty coverage mileage. The vehicle was not repaired. The failure mileage was approximately 149,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11511724March 14, 2023
STRUCTURE:INTERIOR PANELS:DASHBOARD
The contact owns a 2013 Ford Edge. The contact stated that the dashboard was cracked nearby the passenger's side air bag compartment. The vehicle was taken to the dealer, where it was determined that the dashboard needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 178,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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