Ford Edge Complaints (2015)

731 consumer complaints on file.

#11475979July 26, 2022
SERVICE BRAKES
While driving my 2015 Ford edge my brakes went completely out almost causing me to slam into the vehicle ahead of me. My brake fluid was completely gone. I had previously called about the recall as stated in the letter months ago and was told the parts were not available and I would be contacted as soon as they are. I was never told NOT TO DRIVE my car. This is my only means of transportation and now they are saying parts are in but there is a possible 2 to 3mnth wait period with no loaners available. This is unacceptable and Ford cus service hasn't been any help.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11475686July 25, 2022
ENGINE AND ENGINE COOLING
The contact owns a 2015 Ford Edge. The contact stated that she had initially noticed oil leaking onto her garage pavement. As the failure persisted, the contact brought the issue to the attention of the dealer who informed her that the defect was related to improper service rendered by the independent mechanic that serviced her oil change. As the failure worsened, the same independent mechanic informed her that the oil leak could potentially lead to a vehicle fire. The vehicle was taken back to the dealer who then discovered that an oil leak had leaked from the seals in the reservoir; the vehicle was repaired. The contact also stated that upon start of the vehicle, the engine would vibrate without warning. The contact brought the vehicle to Rowe Auburn (699 Center St, Auburn, ME 042100) where they diagnosed the vehicle with a defective flex plate. The contact discovered that the flex plate had been placed under recall however, her vehicle was not included in the recall. The manufacturer had yet to be notified of the failure. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11475081July 21, 2022
POWER TRAIN
The contact owns a 2015 Ford Edge. The contact stated while reversing into a parking space, she shifted into drive(D) and depressed the accelerator pedal but the vehicle failed to respond. There was no warning light illuminated. The contact depressed the brake pedal and shifted into drive(D) again and the vehicle then responded. The contact stated that the failure reoccurred while driving on the highway. The contact had shifted into drive(D) however, the transmission shifted into drive two(D2) inadvertently. The contact veered to the side of the road and shifted into drive(D). The contact was able to continue driving. The contact later received notification of NHTSA Campaign Number: 22V413000 (Power Train) which she associated with the failure. However, the part to do the recall repair was not yet available. The dealer and the manufacturer were not notified of the failure. The vehicle was not diagnosed or repaired. The failure mileage was approximately 81,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11474893July 20, 2022
POWER TRAIN, AIR BAGS
The contact owned a 2015 Ford Edge. The contact stated that upon entering a car wash, she placed the gear shifter into neutral(N); however, the vehicle accelerated on its own. The contact was uncertain if any warning lights illuminated on the instrument panel. Due to the failure, her vehicle crashed another vehicle which sent that vehicle into a wall. The side curtain airbags deployed upon impact; however, the driver side air bag only partially deployed. The contact sustained minor scratches and bruises but did not seek medical assistance. The contact expressed that she experienced mental trauma days following the accident. The other driver did not sustain any injuries. A police report was filed. The contact was not notified of any property to the car wash was damaged due to the accident. The vehicle was towed to an independent tow yard and was destroyed. The contact received a recall notice for NHTSA Campaign Number: 22V413000(Power Train) which she linked to her failure. The dealer nor the manufacturer had yet to be notified of the failure. The failure mileage was approximately 102,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11474924July 20, 2022
UNKNOWN OR OTHER, POWER TRAIN
my car rolled back in the park position and shows to be in reverse and will no longer turn on to drive and the gears are are stuck in reverse. Vehicle is no longer drivable and the recall is not until December to be fixed. I am out of vehicle and ford will not provide me with a loaner car. I do not know what to do.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11474789July 19, 2022
WHEELS
After experiencing a flat tire on an Interstate, we discovereed the Ford-supplied lug wrench could not fit over the lug nuts without the person helping laying across a lane on the interestate and kicking the lug wrench over the lug nut. And, then, disengaging the lug wrench took extreme effort. The person helping me could have been killed by traffic ignoring the position of my car. There is ample reference to the lug nut problem on Google'd Web pages. The lug nuts on our Edge have not been inspected, yet. No warning lamps apply to this problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11474471July 18, 2022
SEAT BELTS, POWER TRAIN
The contact owns a 2015 Ford Edge. The contact received notification of NHTSA Campaign Number: 22V413000 (Power Train) however, the part to do the recall repair was not yet available. The contact stated that the driver's side front seat belt was unable to retract. The dealer was made aware of the failure and scheduled an upcoming appointment for inspection. The vehicle was not yet diagnosed nor repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 114,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11470417June 22, 2022
POWER TRAIN
The contact owned a 2015 Ford Edge. The contact stated that upon parking the vehicle in the driveway and taking groceries inside her residence, his wife heard an abnormal clicking sound coming from the vehicle and the vehicle started rolling down the driveway onto the street independently. The contact stated that the vehicle crashed into the neighbor's vehicle that was parked in the driveway across the street, pushing the neighbor's vehicle into the garage where his neighbor was located. The contact's neighbor sustained back injuries and sought medical assistance. A police report was filed. The contact's vehicle was towed to a tow lot, where it was totaled. The dealer was not notified of the failure. The manufacturer was notified and informed the contact that there was no open recall and it was not a known failure. The contact became aware of NHTSA Campaign Number: 22V413000 (Power Train), which he associated to the failure. The failure mileage was approximately 60,000. The VIN was not available.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11469640June 16, 2022
POWER TRAIN
The contact owns a 2015 Ford Edge. The contact stated while parked in his driveway, the vehicle rolled backward into the neighbor's yard across the street. No one was injured. There were no warning lights illuminated. The vehicle was not taken to a dealer or independent mechanic to be diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was approximately 85,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11469358June 15, 2022
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
The contact owns a 2015 Ford Edge. The vehicle was previously serviced at the dealer under an unknown NHTSA Campaign Number for the Automatic Emergency Braking (AEB) system; however, the failure recurred. The contact stated while driving 60 MPH, the AEB engaged message was displayed. The vehicle was taken to the dealer; however, the vehicle was not diagnosed nor repaired. The manufacturer was not made aware of the failure. The failure mileage was 43,713. THE CONSUMER STATED THE DEALERSHIP WOULD NOT HONOR THE RECALL. THE DEALERSHIP REQUESTED PAYMENT TO REPAIR THE FAILURE. THE CONSUMER REFERENCED RECALL 20S42/20V-469.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11468995June 13, 2022
ENGINE
The contact owns a 2015 Ford Edge. The contact stated while driving at approximately 40 MPH, the check engine warning light illuminated and started flashing. The contact stated that as she slowed for a traffic light the vehicle started to idle rough and the vehicle started to shake. The contact stated that when she came to a stop the vehicle would not move forward when she took her foot off of the brake pedal and depressed the accelerator pedal. The contact drove the vehicle to her residence. The vehicle was towed to a dealer where it was diagnosed that coolant had intruded into cylinder #1 and #3. The mechanic determined that several engine parts needed to be replaced. The contact did not remember which parts needed to be replaced. The vehicle was not repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 70,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11469041June 13, 2022
ENGINE
The contact owns a 2015 Ford Edge. The contact stated while driving 25 MPH, he heard a loud rattling noise coming from the vehicle. The vehicle was taken to the dealer to be diagnosed. The contact was informed that the engine flex plate was fractured and needed to be replaced. The manufacturer was contacted and informed of the failure. The manufacturer referred the contact to the NHTSA. The failure mileage was 108,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11468016June 7, 2022
UNKNOWN OR OTHER
The rear liftgate closes unexpectedly. If gives a warning sound which you can hear if you're not in a noisy area and then closes. I've been struck several times but managed to get out of the way. The liftgate sensor has been replaced but the finicky liftgate is still malfunctioning. I am unable to stop it from closing and it won't open again until it has latched. The torque on this could break a bone. I've read many stories of this happening to other Ford owners who've received concussions. This could kill someone.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11467206June 2, 2022
STEERING
The steering locked up while driving the vehicle. There was a recall on this defect but my VIN evidently isn't covered. The recall # is 19S26, dated 8/28/2019, and it includes the 2015 Ford Edge. We had it towed to a Ford service provider. The dealer is going to fix it and the cost is estimated to be $3200. Ford Broadway in Green Bay, WI will be doing the work. I talked with them, Ford Motor Company and directly to someone with NHTSA and didn't get anywhere. The problem experienced and the solution recommended sounds exactly like recall 19S26, but for whatever reason, my VIN is not included in the recall. There are state of registration requirements that seem to be tied to cold weather and corrosion caused by salt from icy roads. Maybe it was originally registered in a warm weather state? Maybe the repair was already done once? It seems logical that this problem would be covered by Ford since it actually had a recall on the exact issue. Hoping we can have my VIN # included in the recall so that the cost can be covered by the manufacturer. Thank you.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11466195May 26, 2022
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
The contact owns a 2015 Ford Edge. The contact stated that while the vehicle was in reverse, the backup camera failed to operate, with an error message to “See the Dealer” displayed on the infotainment screen. The contact took the vehicle to an independent mechanic who informed her that the failure was common and referred her to the dealer for assistance. The dealer nor the manufacturer had been notified of the failure. The vehicle was not repaired. The failure mileage was approximately 111,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11465873May 24, 2022
UNKNOWN OR OTHER
We have had the Ford Edge for 2 and half years. In that time we have had to replace the oil pan and get it resealed 7 or 8 times. This is because it starts to leak because the seal goes bad. It is a liquid seal and a plastic oil pan. Ford knows this is a known issue but will not recall it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11465379May 20, 2022
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:HOSES, LINES/PIPING, AND FITTINGS
The contact owns a 2015 Ford Edge. The contact stated that while driving approximately 35 MPH and attempting to stop the vehicle, the braking system malfunctioned and the brake pedal extended to the floor causing the vehicle to nearly crash into a truck. The vehicle was taken to a local mechanic who diagnosed that the rear passenger’s side brake line had failed. The brake line was replaced and the failure was remedied. Later while operating the vehicle, the brake warning light illuminated. Upon inspection, it was discovered that the rear driver’s side brake line had failed to cause brake fluid to leak from the vehicle. The vehicle was not yet repaired. The contact indicated that both the front driver’s side and passenger’s side brake lines were previously repaired for the same failure. The manufacturer was notified of the failure. The failure mileage was 85,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11462949May 1, 2022
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
Wife was on a trip. On April 27 2022 there were no warning lights or messages that she noticed. On arriving at her destination, tried to open rear hatch several times. Also tried button on the dash and attempts to manually pull up on hatch nothing would open it. Crawled into back to retrieve luggage then locked the vehicle for the night. Next morning tried to unlock the passenger door and would not work. Seemed that battery was to low to allow door lock to operate. Called tow service next morning. Service opened door and had to charge battery. Service said hatch not closed sufficient to let entry lights to stay on discharging the battery. At that time, dash button opened the hatch for technician. Ran car enough to charge battery. Wife left for return trip later on April 30 2022, at which time hatch would again not open. This is a safety issue If not able to open hatch to escape the vehicle in emergency or if power is lost. There is also no hatch emergency release for quick escape from vehicle. At this time the problem still exists. It is May 1 2022. I am calling Ford dealer and insurance rep. tomorrow May 2, 2022 to ask about this problem and see if any recalls apply. Please recall because of this issue. Thank you.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11462085April 25, 2022
VISIBILITY/WIPER
The contact owns a 2015 Ford Edge. The contact stated while driving 55 MPH in the rain with the windshield wipers set on high, the driver’s side wiper blade detached. The vehicle was taken to an auto parts store and the blades were replaced. The vehicle was not taken to the dealer or independent mechanic for diagnosis. The failure recurred again with the driver’s side blade. Later the passenger’s side blade detached. The vehicle was taken an auto parts store and the Rain-X blades were replaced. The contact researched the failure online and became aware of NHTSA Campaign Number: 22V250000 (Visibility). The vehicle was not included in the recall. The manufacturer was notified of the failure and referred the contact to NHTSA to file a complaint. The approximate failure mileage was 55,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11461507April 20, 2022
SERVICE BRAKES
LEFT REAR BRAKE LINE RUPTURED; RESULTING IN CATASTROPHIC BRAKE FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Ford Edge