Ford Edge Complaints (2018)

850 consumer complaints on file.

#11658444May 2, 2025
ENGINE
The check engine light came on. Took the car for service. The mechanic did many diagnostic tests and discovered coolant leaking into the cylinder. Advised this caused engine failure and is unsafe. The engine must be replaced. The manufacturer is aware of this problem and the unsafe driving conditions it causes. They have issued a technical service bulletin but not a recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11658313May 1, 2025
ENGINE
Check engine light displayed despite the fact that the car seemed to be running fine. I took the car to a repair shop and then to Ford Service who documented the diagnostic code P0302 Misfire4 on Cylinder #2. They did a pressure test. and found coolantintrusion on cylinder #2. The recommended repair was to replace the engine at a cost of $8700. My Ford EDGE has only 61,000 miles on it. I have found the following information on this car's engine indicating this was a known problem. I purchased this car < 2 yrs ago. Prior owner was not aware of any notification from Ford. The 2018 Ford Edge, particularly those with the 2.0 EcoBoost engine, are known for a design flaw that can cause coolant intrusion into the engine cylinders. This issue can lead to significant engine damage and potentially require a full engine replacement. Ford has addressed this with a recall and customer satisfaction program. Here's a more detailed explanation: Design Flaw: A design flaw in the 2.0 EcoBoost engine can cause coolant to leak into the engine's cylinders. Consequences: This coolant intrusion can lead to overheating, engine damage, and potentially requires a full engine replacement. Ford's Response: Ford has issued a recall (21N12 customer satisfaction program) and a TSB (Technical Service Bulletin) to address this issue, offering a one-time free fix. Symptoms: Signs of coolant intrusion can include low coolant levels, overheating, rough idle, white exhaust, and possibly a "milkshake" appearance on the underside of the oil cap. Diagnosis: Ford has a specific diagnostic procedure for identifying coolant intrusion, involving pressure testing and inspecting the cylinders. Repair: The primary fix is a long block replacement, which includes replacing the engine.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11657512April 29, 2025
POWER TRAIN, ENGINE
The contact owns a 2018 Ford Edge. The contact stated while driving at an undisclosed speed, the vehicle unexpectedly jerked with the check engine warning light illuminated. The vehicle was taken to the dealer, where it was diagnosed that there were metal shavings inside the torque converter, which caused the transmission to fail. The contact was informed that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 79,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11657324April 28, 2025
ENGINE
My vehicle has 47K miles on it as the vehicle sat in the garage for 2 years ( 2019/2020) during COVID, it was never used. Recently as of Jan, Feb 2025, Slowly the car started to vibrate when starting the engine and the check engine came on. Every start in the morning or between trips, the engine would vibrate significantly , having the passengers inside (including kids) get worried about what is going on!. Also, an odd smell of burning in the exhaust , as though something other than fuel was being burnt. Took it to the dealership and they confirmed, an coolant intrusion. I checked online , to my surprise, I found everywhere that a lot of customers are having this coolant intrusion into the engine on the Ecoboost Engine and there has also been several class action lawsuit against this coolant intrusion into the engine. The Ford dealership mentioned , it would cost 10K to replace an engine and that is the only solution. With the powertrain warranty being within 60K miles, I am not qualified for the warranty as it is more than 5 years old as per Ford dealership. I am worried, that it could be very dangerous, as the engine could catch fire, if left untreated and I hope Ford acknowledge this known issue and not have their customers drive this faulty engine to end up into any disastrous issue with engine fires!!.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11656847April 25, 2025
ENGINE AND ENGINE COOLING
The contact owns a 2018 Ford Edge. The contact stated while starting the vehicle, the vehicle was idling roughly. The contact stated that once the engine had warmed up, the vehicle ran smoothly; however, while the accelerator pedal was depressed, the vehicle hesitated. The contact stated that the vehicle was lunging forward while the accelerator pedal was depressed. The contact had taken the vehicle to an independent mechanic who diagnosed the vehicle and determined that there was coolant intrusion into the engine block and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was informed of the failure and referred the contact to the NHTSA Hotline to file a complaint. The failure mileage was approximately 72,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11656825April 25, 2025
ENGINE AND ENGINE COOLING
The contact owns a 2018 Ford Edge. The contact stated while driving 5 MPH in a parking lot, the check engine warning light illuminated. The contact stated that the engine went into LIMP Mode. The contact pulled over and turned off the vehicle. The contact restarted the vehicle after several minutes. The vehicle was taken to Pep Boys, where it was diagnosed that the spark plugs, and ignition coils had failed and needed to be replaced. The vehicle was repaired, but the failure persisted. The vehicle was taken back to Pep Boys and was diagnosed with coolant intrusion into the cylinder, causing a misfire in cylinder #3 and engine failure. The vehicle was not repaired. Upon further investigation, the contact related the failure to Ford Campaign Number: 22-229. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline. The failure mileage was approximately 96,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11656603April 24, 2025
ENGINE AND ENGINE COOLING
The contact owns a 2018 Ford Edge. The contact stated while driving at an undisclosed speed, the heater was activated but failed to operate as needed. The message "Engine Coolant Overtemperature" was displayed. The contact added coolant to the coolant reservoir, but the failure persisted. The vehicle was taken to the dealer, who diagnosed that there was coolant intrusion in cylinder #3 and that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 73,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11655776April 21, 2025
ENGINE, ENGINE AND ENGINE COOLING
The contact owns a 2018 Ford Edge. The contact stated while driving 55 MPH, the vehicle failed to respond as needed. The check engine warning light was illuminated. The contact stated that coolant was leaking into the cylinder and head gasket. The contact was informed that the engine needed to be replaced. The vehicle was then taken to a dealer and was diagnosed with engine failure. The vehicle was then taken to an independent mechanic to be diagnosed, and the contact was informed that the engine needed to be replaced. The vehicle was only able to be driven for short distances. The vehicle was driven to the dealer and the independent mechanic who were nearby. The vehicle was repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline. The failure mileage was approximately 70,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11655555April 18, 2025
FUEL/PROPULSION SYSTEM, ENGINE
The car felt hard idling after putting gas in it or it hesitates to start. The engine light came on after.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11652432April 2, 2025
ENGINE
There is a coolant intrusion in cylinders 1 and 2.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11651900March 31, 2025
ENGINE AND ENGINE COOLING
The contact owns a 2018 Ford Edge. The contact stated while attempting to start the vehicle, the contact heard an abnormal sound coming from the engine. The contact smelled a sweet smell and became aware of white smoke coming from the exhaust. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed, and several codes were displayed. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The contact related to the failure of Technical Service Bulletin: 19-2172 (Coolant in Cylinders, White Exhaust Smoke). The manufacturer was notified of the failure but offered no assistance. The manufacturer transferred the contact to the NHTSA Hotline to report the failure. The approximate failure mileage was 109,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11651141March 27, 2025
ENGINE AND ENGINE COOLING
The contact owns a 2018 Ford Edge. The contact stated that while operating the vehicle, the check engine warning light remained illuminated. Additionally, a slushing noise was present coming from inside the driver’s side dashboard location. The vehicle was taken to the local dealer, who diagnosed that coolant was present inside the engine cylinders. The contact was informed that the engine needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure. The failure mileage was 90,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11649678March 21, 2025
ENGINE AND ENGINE COOLING, ENGINE
The contact owns a 2018 Ford Edge. The contact stated that while driving approximately 65 MPH, the blinking check engine warning light activated along with the message "Engine Coolant Temperature High". The contact stated that after parking the vehicle, the vehicle was towed to the local mechanic and was later towed to the local dealer, who diagnosed the vehicle and determined that the coolant had mixed with the engine oil, causing severe damages to the engine. The contact was advised that the engine needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure and informed that the vehicle was not covered under the Extended Warranty coverage for the failure. The failure mileage was 81,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11649592March 20, 2025
ENGINE
The contact owns a 2018 Ford Edge. The contact stated that while driving at approximately 35 MPH, the check engine warning light illuminated. The vehicle was taken back to the residence. The vehicle was not diagnosed or repaired. The contact contacted an independent mechanic and was informed that, based on the symptoms, the vehicle might have a blown head gasket. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 87,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11648800March 17, 2025
ENGINE, ENGINE AND ENGINE COOLING
The contact owns a 2018 Ford Edge. The contact stated that while driving on several occasions at various speeds, the check engine warning light intermittently illuminated. The contact stated that on one occasion the warning light illuminated and remained illuminated. Additionally, the contact stated that on several occasions, the temperature gauge warning light illuminated. The vehicle was taken to a dealer where it was diagnosed that there was a crack in the engine block and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 125,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11647747March 11, 2025
ENGINE
Check engine light came on. Took to the Ford dealer workshop, they checked and found nothing wrong with the engine. Check engine light came on again and this time the car jerks when it tries to accelerate. Could not go more 40mh due to the jerky motion. Took it back to the shop, they said coolant intrusion. They said it is going to need new engine because there is water/coolant intrusion. New engine estimate approximately $9000. Same dealership that we have been going to for maintenance, not sure why they did not see this from previous visits. I have seen complaints for same issue on this 2018 Edge, Ford needs to acknowledge that this is an issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11647510March 10, 2025
ENGINE AND ENGINE COOLING
The contact owns a 2018 Ford Edge. The contact stated while driving at 20 MPH, the service engine warning light illuminated. The vehicle was taken to a dealer where it was diagnosed with a flaw in the engine design. The contact stated that coolant was leaking into the engine, causing engine failure. The local dealer was contacted; however, the vehicle was not repaired because it was not under recall. The vehicle was taken to an independent mechanic who provided the same diagnosis. The manufacturer was not made aware of the failure. The failure mileage was approximately 98,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11647017March 7, 2025
ENGINE AND ENGINE COOLING
The contact owns a 2018 Ford Edge. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed and determined that the spark plugs had failed and needed to be replaced. The vehicle was repaired; however, the failure recurred. The vehicle was taken to the dealer, where it was diagnosed with coolant intrusion into cylinder #4, causing the engine to fail. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure, and a case was opened. The contact was referred to the NHTSA Hotline to report the failure. The approximate failure mileage was 146,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11645926March 3, 2025
ENGINE
At approximately 80K miles started to smell the odor of burning antifreeze. Was told new engine was needed due to water intrusion into engine. $5,000 later and a new engine, Ford would not acknowledge that this is a known ongoing problem with the Ecoboost engine.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11645305February 27, 2025
ENGINE
Warning lamp went on. Took immediately to Ford, with only 28K miles on my 6-year-old vehicle. They diagnosed a coolant intrusion. Was told this is a "known problem" with the Ford Edge 2.0L Ecoboost engine, due to a "manufacturing defect". Had to do a "Long Block" replacement, costing me thousands of dollars.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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