Ford Edge Complaints (2015)

731 consumer complaints on file.

#11530078July 3, 2023
ENGINE, POWER TRAIN, UNKNOWN OR OTHER
I received a Customer Satisfaction Program Notice in June 2023 #22N12 regarding the flex plate, transmission fluid pump and torque converter but the 100% coverage ended on 2/28/23. I was told by Ford on 7/3/23 that I should have received the notification in September 2022 but I did not. The representative told me that others have reported same problem in the last week or so. The Complaint number given to me by Ford is CAS43676484. I also submitted another complaint with nhtsa.gov number 11530072. I am unable to pay for this repair due to being on SS Disability since 2017 and also becoming a widow on 2/12/22. Please contact me with any available assistance with these issues which I was not properly notified of and am suffering hardship due to problems known by Ford with my vehicle I purchased in good faith.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11529124June 27, 2023
POWER TRAIN
The contact owns a 2015 Ford Edge. The contact while driving 30 MPH and making a left turn, the steering wheel was resistant, and there was an abnormal rattling sound coming from the front end of the vehicle. There was no warning light illuminated. Additionally, the contact stated that the vehicle made an abnormally loud rattling sound while depressing the accelerator pedal and the rattling sound increased as the speed increased. The vehicle was taken to the dealer, where the contact was informed that the VIN was included in Ford Campaign Number: 22N12, which might be related to the failure. The vehicle was not diagnosed nor repaired. The manufacturer was contacted and informed the contact that the vehicle could not be repaired under Ford Campaign Number: 22N12 because the campaign had expired. The contact stated that she had not received a notice for the manufacturer’s campaign. The failure mileage was approximately 142,661.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11529239June 27, 2023
SERVICE BRAKES, EXTERIOR LIGHTING
My brake lights are not turning off. Upon inspection of the brake light switch attached to the pedal, I saw a plastic part (washer) that had broken in half. I believe it is the same issue that affected other 2014-15 Ford models. (https://www.freep.com/story/money/cars/ford/2022/01/19/ford-recall-brakes-fusion-lincoln-mkz/6580413001/)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11528873June 26, 2023
POWER TRAIN, ENGINE
The contact owns a 2015 Ford Edge. The contact stated that while driving at an undisclosed speed, she smelled a burning odor inside the cabin of the vehicle. After pulling over to visually inspect the engine compartment, she observed black smoke coming from the engine. Upon restarting the vehicle and shifting into drive, the contact stated that the transmission failed to shift out of neutral, and the vehicle rolled backward before going into the intended gear. The vehicle was taken to the dealer, who determined that the oil pan needed to be resealed and the gaskets needed to be replaced. The vehicle was repaired, but the failure reoccurred. The manufacturer was notified of the failure. The failure mileage was 90,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11528705June 25, 2023
ELECTRICAL SYSTEM, STEERING
Steering Assist and Stabitrac keeps going out, vehicle is difficult to turn and doesn’t brake well in wet conditions
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11528110June 21, 2023
POWER TRAIN, SERVICE BRAKES, HYDRAULIC, SERVICE BRAKES
The contact owns a 2015 Ford Edge. The contact received notifications of the NHTSA Campaign Number: 22V413000 (Power Train) and 20V469000 (Service Brakes, Service Brakes, Hydraulic) however, the parts to do the recall repairs were not yet available. The dealer was contacted and confirmed that the parts were not available for the recall repairs. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11528176June 21, 2023
UNKNOWN OR OTHER, STRUCTURE:BODY
The Panoramic Vista Glass Sunroof on my 2015 Ford Edge shows many cracks along the front edge of the glass for no apparent reasons. This was discovered recently on a calm cloudy day. I've attached some pictures at different angles. This roof has the potential to explode if going on a high speed. I'm surprise to discovered that their is no recall issue for this model, but on other Ford Models with Panoramic Glass Sunroof. Please investigate and add this Make/Model to Ford Panoramic Vista Glass Sunfoof Recall List. No vehicle should have a roof top crack for no apparent reason. I'm afraid to even open the soft divider separating the car riders from the glass sunroof.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11527914June 20, 2023
ENGINE AND ENGINE COOLING
The contact owns a 2015 Ford Edge. The contact stated that the vehicle was consuming an abnormal amount of coolant. The vehicle was taken to an independent mechanic, who diagnosed the vehicle and determined that there was coolant leaking into the engine. Additionally, one cylinder needed to be replaced; however, the vehicle was not repaired. The manufacturer was made aware of the failure but provided no assistance. The contact was instructed to call the NHTSA Hotline for assistance. The failure mileage was approximately 94,880.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11525247June 4, 2023
FUEL/PROPULSION SYSTEM, ENGINE
Cracked Flexplate, that keeps happening. Replaced in Sept 2020, before the bulletin from Ford was sent to owners. So the replacement was the same faulty flexplute as stated in the bulletin. Soon March of 2023, when the flexplate cracked again, of course I was denied any assist, because I was out of the warranty by 3 weeks! As well, as out of mileage for a 50% assist.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11524924June 1, 2023
ENGINE
The oil pan is made of plastic and is known to warp and leak. I have had 3 oil pans on the car since I purchased it February 2018. This poses a risk because oil is spilled onto the ground creating an environmental and slip hazard. The issue has been verified by two different Ford dealers in my area. They both have replaced the oil pan for me and stated that it would probably leak again. Since the last replacement, it has began leaking and I have not bothers to pay for it again because I have been hoping that it would become a recall. It is a known issue among the online forums surrounding this car. No warning lights indicated unless the oil level gets too low.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11523955May 26, 2023
POWER TRAIN
While driving at highway speeds, the transmission will make a loud bang and it feels like you ran over an object on the road. The vehicle momentarily (up to 5 seconds) looses all acceleration. This has happened many times, but most concerning is when this happens while entering onto the highway and merging into traffic or passing on a 2 lane road within a passing zone and power is lost and there are oncoming vehicles. This has been reported to the local Ford dealership numerous times, but the same response is received each time, "unable to duplicate transmission problem). The first time this occurred was 02/26/2021 and has continued (25 incidence I have documented) to the most recent time 05/25/23.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11523873May 25, 2023
ENGINE AND ENGINE COOLING
The contact owns a 2015 Ford Edge. The contact stated that upon starting the vehicle or while the vehicle was idling, the engine started to sputter, and the check engine warning light illuminated. The contact stated that while driving at undisclosed speeds, there was a misfire in the engine. The vehicle was taken to an independent mechanic where it was diagnosed that cylinder #3 and #4 were misfiring and the spark plugs needed to be replaced. The vehicle was repaired; however, the failure recurred the following day with the check engine warning light illuminated. The vehicle was then taken back to the independent mechanic where a borescope test was performed, and it was diagnosed and determined that the reservoir was consuming an excessive amount of coolant. Additionally, there was a crack in the engine and that the engine needed to be replaced. The dealer and the manufacturer were notified of the failure and the contact was informed that the vehicle was out of warranty and no further assistance was provided. The failure mileage was approximately 74,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11522828May 19, 2023
VISIBILITY/WIPER
At interstate highway speed and without warning, front panel of panoramic sunroof (Vista Roof) shattered, throwing shards of glass upward, rearward, and down into the sunshade. The closed cloth constructed sunshade was the only thing that prevented a barrage of glass fragments from injuring passengers in our vehicle, as the pieces remaining on the top of the sunshade were numerous. There was no warning for this, nor environmental cause that we could see. Incident happened on a rural stretch of highway, so other cars were not impacted. In a more densely traveled area and if the sunshade were open, this could have caused injury. Vehicle is being repaired by a dealer-group-affiliated body shop. Two of the manufacturer's dealerships were consulted and denied this being experienced before. They indicated this was not a repair covered by warranty or extended service contract and referred us to glass or body repair shops for advice and repair. The contact stated the driver of the vehicle suffered eye irritation for approximately two weeks following the incident before consulting a physician. Physician referred patient to an eye specialist who examined the eye and removed what was described as a clear piece of debris.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11522908May 19, 2023
POWER TRAIN
The contact’s son-in-law owned a 2015 Ford Edge. The contact stated that after she placed the vehicle in park while on an incline, she exited the vehicle however, the vehicle rolled down the hill. As a result, another vehicle crashed into the vehicle. No injuries were sustained. No medical attention was required. A police report was filed. Additionally, the contact stated that upon inspection by law enforcement, the vehicle remained shifted in park (p) The vehicle was towed to a tow lot and deemed a total lost by the insurance company. The contact stated that upon research she noticed that the vehicles Y/M/M had a recall for the NHTSA Campaign Number 22V413000 (Power Train). The dealer was notified of the failure. The manufacturer was not notified of the failure. The failure mileage was approximately 130,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11522133May 15, 2023
ENGINE
Water pump has died. Seems like a frequent issue with this engine as per research and seeing many class action lawsuits
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11520685May 5, 2023
SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC
The contact owns a 2015 Ford Edge. The contact received notification of NHTSA Campaign Number: 20V469000 (Service Brakes, Service Brakes, Hydraulic) however, the dealer that the vehicle was taken to had not completed the recall repair. The contact stated while his wife was driving approximately 35 MPH and decelerating to make a left turn, the brake pedal was depressed to the floorboard. The contact's wife stopped the turn and did not make the turn. The contact's wife coasted for nearly 1/2 mile before she was able to stop the vehicle. The contact had the vehicle towed to a local dealer, where it was diagnosed and determined that the front brake lines needed to be replaced. The contact stated that he had the vehicle in for the recall repair of NHTSA Campaign Number: 20V469000 (Service Brakes, Service Brakes, Hydraulic) and the second dealer informed the contact that the brake lines had not been replaced. The vehicle had not yet been repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 147,000. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11520033May 2, 2023
UNKNOWN OR OTHER
I called KILLEEN -FORD Servlce department and spoke to a lady to make an appointment for my recall but I was told I don't have an active recall for this vehicle. I called FORD HQ Customer Relationship right away and verified the recall and it is still ACTIVE RECALL. I was unable to make an appt for the recall. Now my questions are; How can I trust Ford in city of Killeen that they fixed previous RECALL ? How do I know that they will fix this current recall? Putting others life in danger no have excuse! I will keep a copy of this message for legal complain Thank you very much [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11519782May 1, 2023
VISIBILITY:SUN/MOON ROOF ASSEMBLY
The contact owns a 2015 Ford Edge. The contact stated while driving approximately 43 MPH, the sunroof exploded without impact. The contact pulled over and observed that the sunroof had shattered. The contact stated no warning light was illuminated. The contact had not taken the vehicle to a local dealer. The windshield was not replaced. The manufacturer had not been informed of the failure. The failure mileage was approximately 116,004.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11519591April 29, 2023
ENGINE
The car's ENTIRE ENGINE needed to be replaced due to coolant intrusion in cylinder three - at a cost of $7,000 - through no fault of mine. The car had had absolutely no problems up until this time, and the prescribed regular maintenance was preformed religiously. When "Googling" Ford Edge coolant intrusion, I found that numerous Ford owners with 4-cylinder turbo engines have had to have their entire engines replaced due to this apparently well-know problem. Some with less than 50k miles. I was also told by the dealership service department, that the engines have not been redesigned, so that this new $7k engine, may well develop the same problem! I am forced to pay the $7,000 repair bill, otherwise it would have no trade-in or sale value, and would just be a very large lawn ornament. This is an insanely expensive repair bill for owners, for a design flaw that apparently Ford knows well about. Please help! Thank you.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11516104April 8, 2023
UNKNOWN OR OTHER
all lug nuts have swollen and do not allow me to change my own tires. I was left on the side of the road for FOUR hours because the tire changing items ford placed in my vehicle would not work on the swollen lug nuts. I had the vehicle towed to a tire shop and had to pay to replace all 20 lug nuts.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Ford Edge