Ford Edge Complaints (2016)

926 consumer complaints on file.

#11673131July 13, 2025
ENGINE, FUEL/PROPULSION SYSTEM, POWER TRAIN
While driving through a small town +-500 miles from my home the 2016 Edge lost power with no warning. I barely got to a gas station for help. No fluid leaks, no smoke, no check engine light prior to fail. Was running great until it didn’t run anymore. Police checked on me and noted my back end was sticking out into the street a bit, couldn’t move it. Had it towed, got a hotel room due to how far away from home this happened. All local mechanics were booked 2+ weeks out but this one ran diagnostics sooner and suggested engine replacement. Had it towed to closest Ford dealer for 2nd opinion. They suggested same. I had serious (couldn’t start completely dead several times, no prior warnings) and not so serious (radio, seat, door) electrical problems earlier in ownership where Ford engineer came across state to recalibrate. I don’t have documentation on this but I think it took him like 4 hours at Ford Seelye Kalamazoo but it should be in vehicle history. With these two MAJOR exceptions (and no warnings) my Edge ran great. I feel we took great care of it, has zero rust, just over 81k miles and bought it new just over 8 years ago (as of this writing). Just replaced tires, rims, brakes within this year. Filled my gas tank full just before fail. We were told it would cost $2400 to tow it back home. Called Ford road assist for suggestions and relief and they stated that since it’s over 8 years and 80,000 miles they offer nothing. Bought it new on 6/30/17 and engine failed on 6/18/25 (just under 2 weeks of 8 years) and 1,336 miles over of any responsibility on Ford Motor Company. There should be a Ford customer service case number.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11671531July 7, 2025
POWER TRAIN
The transfer case on my 2016 Ford Edge Titanium AWD cracked and failed at approximately 76,000 miles. For months prior, the vehicle showed warning signs including a strong burning smell inside the cabin, jerky movement while reversing, and rubbing or grinding noises during low-speed turns. I sought help multiple times, but the issue was not diagnosed despite repeated service visits. Eventually, the vehicle was taken to another repair facility where, during a test drive, the transfer case fully cracked while the mechanic was driving. According to the technician, the vehicle began smoking and was no longer safe to operate, and he immediately turned around to avoid further risk. The mechanic explicitly told me he was thankful it happened to him and not to me or my family, as it could have been much worse had it occurred on the road. The damaged part has since been replaced, but I have photographs of the failed transfer case attached to this complaint. Safety Risk: The failure made the vehicle inoperable and unsafe to drive, with serious risk of mechanical seizure or loss of control if it had occurred under different conditions (e.g., on the highway or in traffic). There were no dashboard alerts or warning lights—only progressive, difficult-to-pinpoint symptoms. Problem Prevalence and TSB History: Afterward, I discovered that transfer case failures are a known issue on Ford Edge models, and that the 2016 model year has an unusually high number of Technical Service Bulletins (TSBs) related to powertrain and drivability issues. These include: TSB 18-2057, related to strong cabin odors TSB 18-2255, related to transfer case leaks and driveability problems Given the number of complaints online and the pattern reflected in these TSBs, this points to a broader reliability and safety issue with this component in this model year. Inspection History: The vehicle was evaluated multiple times for these issues and was ultimately diagnosed by a certified repair technician af
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11671379July 5, 2025
SEAT BELTS
This is the second time the driver seatbelt has locked itself and won't extend. The fix is to remove the seatbelt and send it in for repair. This seems serious as it forces me to drive without a seatbelt.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11671181July 3, 2025
ENGINE, POWER TRAIN, UNKNOWN OR OTHER
ALL Ford Edge vehicles that have the 2.0L engine where the probability of coolant leaking into the cylinders destroying engine and transmission because of the block design should be recalled. Every day I stress over when mine will suddenly leave me stranded or cause an accident or leave me with a major repair bill regardless of how well I do maintenance! My car jerks between 2nd and 3rd or between 20 to 30 mph, and then smooths out which is making me fear that the torque converter is going out! I’m not the ONLY one living in fear of being a victim of Ford’s bad block design that is costing consumers thousands of dollars to repair or replace!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11669212June 25, 2025
ENGINE AND ENGINE COOLING
The contact owns a 2016 Ford Edge. The vehicle was taken for a routine oil change and the mechanic stated that the water pump was leaking. After further inspection, it was determined that coolant was leaking into the engine. The vehicle was not repaired. The contact stated that coolant was added to the reservoir twice within 3,000 miles. The manufacturer was not informed of the failure. The failure mileage was approximately 85,400.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11667626June 18, 2025
ENGINE AND ENGINE COOLING
The contact owns a 2016 Ford Edge. The contact stated while driving 15-55 MPH, the vehicle was jerking abnormally. Additionally, the contact stated that while activating the heater, the heater was intermittently inoperable and was blowing cold air. The check engine warning light was illuminated. The vehicle was taken to Homestead Auto Repair, where it was diagnosed with coolant intrusion in cylinder #3, and the mechanic recommended that the engine long block be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 120,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11667707June 18, 2025
SEAT BELTS
The contact owns a 2016 Ford Edge. The contact stated that the seat belt behind the driver's side in the second row failed to retract and became inoperable. The vehicle was not diagnosed or repaired. The contact stated that in 2020 the passenger’s side second row seat belt had failed to retract. The vehicle was repaired; however, most recently, the seat belt failure reoccurred. The manufacturer was contacted and referred the contact to the NHTSA Hotline to report the failure. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11667499June 17, 2025
ELECTRICAL SYSTEM
The contact owns a 2016 Ford Edge. The contact stated that when the vehicle was started, the instrument cluster was black. The contact turned off and restarted the vehicle several times to reset the instrument cluster. The contact stated that the image was low quality and made seeing the speedometer and other gauges difficult. The contact had not taken the vehicle to a local dealer or independent mechanic. The vehicle was not repaired. The contact researched online and related the failure to NHTSA Campaign Number: 25V049000 (Electrical System); however, the VIN or the model vehicle was not included. The manufacturer was not informed of the failure. The failure mileage was approximately 11,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11666996June 15, 2025
SEAT BELTS
Both rear seat belts are retracted and locked making them inoperable. This has been an issue with this car since 20,000 Miles. The rear right passenger seat belt was the first to fail and was repaired by ford dealership taking over 12 months just to get new part from Ford. Less than 10,000 miles later seat belt failed. Approximately 6,000 miles after the right rear seat belt failed the driver side rear seat belt has failed. Down to only rear center seat belt working.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11666607June 12, 2025
ENGINE, FUEL/PROPULSION SYSTEM
My car was having issues and still is having issues starting after refueling. After putting fuel in the vehicle my car stalls out. I restart the car I have to give it gas before hurrying up and putting it in drive just to keep the car on. Due to a potential internal leak in the canister purge valve this can cause excessive vacuum in the fuel tank and can potentially lead to a crack in the tank, which can lead to a fuel leak and or fire. The check engine light came on reading one code. And because I'm unable to afford to have it repaired because of how expensive it is, I now have three codes coming off the check engine light. I smell fuel when I turn my car off or I'm running I'm running low on gas. My VSA light has also been on during all of this as well. I would gladly bring the vehicle to anyone to get it completely diagnosed by any professional of your choice.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11666359June 11, 2025
ENGINE
The vehicle started shaking and vibrating violently at 70mph on the highway followed by a loud pop. At this time a warning light appeared on the dash. I could barely control the vehicle during this incident and could have lost control at high speed. This endangered the occupants of my car as well as everyone else on the road. I had just taken the vehicle in for service several weeks prior and was told it was in great working condition. I was able to drive the vehicle to a certified Ford dealership who diagnosed the issue as a common problem within this particular Ford engine. He showed me the Technical Service Bulletin (19-2243) that Ford released internally showing they were aware of the problem but never recalled the affected vehicles. The dealership confirmed that the only fix is replacing all cylinder heads or the entire engine.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11665237June 6, 2025
BACK OVER PREVENTION
The contact owns a 2016 Ford Edge. The contact stated that while reversing, the rear camera image was intermittently black or distorted. The vehicle was taken to the dealer while it was under warranty; however, the failure could not be duplicated. The vehicle was taken back to the dealer, and the contact was charged a diagnostic test fee. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was 3,200. The VIN was not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11665428June 6, 2025
SEAT BELTS
Seat belt assembly. Pretensionor stuck in locked position and seat belt will not retract or expand. Yes safety is at risk. Seat belt is no longer usable and hapend when I was not at home. My child was unable to be properly restrained. Inspected by mechanic . The seat belt on the rear driver side is about to fail as well per mechanic. This is a known issue but was not recalled on my vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11665164June 5, 2025
POWER TRAIN, UNKNOWN OR OTHER
The rear differential is failing. It has been looked at by an independent mechanic. The car has 85,000 miles on it. I understand certain vin numbers were recalled for this issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11664920June 4, 2025
POWER TRAIN
Had to replace the Power Take Off Unit (PTU) (internal failure) 1/25/21 Had to replace the Rear Differential Unit (RDU) (internal failure) 5/27/25
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11664942June 4, 2025
ENGINE
My cars check engine light came on, went to autozone and they diagnosed it as a coil 3 needed to be replaced, ordered the coil and replaced, but light was still illuminated, got the same part and replaced it again, however check engine light remained on, took car to dealership where we were told I needed a new engine due to coolant leak and sludge build up, did not have the money to replace. This happened at approximately 126,000 miles
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11664602June 3, 2025
UNKNOWN OR OTHER
Ever since I purchased my Ford Edge the backup camera flashes off and on while I'm trying to back up and reverse. It does it every single time I try to reverse it either does not show me backing up or will show me backing up in the camera for a second and then flashes off back to the radio or flashes back to nothing. I see that they are recalls regarding the backup camera on newer vehicles. My vehicle is a 2016 Ford Edge and has been messing up for years. Why does the recall not involve the older models?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11664681June 3, 2025
ENGINE AND ENGINE COOLING
The contact owns a 2016 Ford Edge. The contact stated that the vehicle was violently shaking while cold starting the engine. The contact stated that the failure persisted, with the check engine warning light illuminated. The vehicle was taken to the local dealer where a mechanic discovered coolant intrusion in cylinder #3. Upon investigation, the contact linked the failure to Technical Service Bulletin: 22-2229. The vehicle was not repaired. The manufacturer was notified of the failure but offered no assistance. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 68,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11663954May 30, 2025
ENGINE AND ENGINE COOLING
The contact owns a 2016 Ford Edge. The contact stated while driving 25 MPH, the check engine warning light illuminated. The vehicle was taken to an independent mechanic, where spark plug #1 and the coil pack were replaced; however, the failure recurred. The vehicle was taken back to the mechanic, where the coil pack was replaced; however, the failure persisted. The vehicle was taken to Groat Brothers Auto Supply, where it was diagnosed that there was coolant intrusion in the first cylinder, and the contact was sent pictures of the failure. The vehicle was not repaired. The dealer was notified of the failure and informed the contact that there was no TSB related to the failure. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The vehicle was not repaired. The failure mileage was approximately 113,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11663994May 30, 2025
ENGINE
While driving, the engine was shaking the car very badly to the point where it was unsafe to drive—the engine light also started flashing. We had it towed to a shop and they discovered a crack in the engine causing coolant to leak into one of the cylinders, causing misfire. Even after refilling the coolant, the engine had this issue. They deemed it an internal engine issue requiring complete replacement.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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