Ford Edge Complaints (2012)

1,134 consumer complaints on file.

#11323892May 8, 2020
SERVICE BRAKES, HYDRAULIC:POWER ASSIST:ELECTRIC:CONTROL MODULE
DRIVING DOWN THE ROAD AND CAME UP TO A STOP LIGHT AND BRAKE PEDAL WENT TO THE FLOOR. IT WAS SPONGY AND SQUEAKED. PUMPED THE BRAKES AND IT STOPPED. ISSUE RECURRED AND TOOK TO LOCAL MECHANIC WHO DIAGNOSED IT AND PRINTED RECALL PAPERWORK AND TOWED IT TO FORD. IT WAS THE BRAKE BOOSTER. FORD "FIXED" ISSUE AND 3 WEEKS LATER THE SAME EXACT THING IS HAPPENING AND TOOK TO FORD. SERVICE MEMBER CALLS AND STATES BRAKE BOOSTER IS FINE FROM PREVIOUS REPAIR BUT IT'S NOW THE HYDRAULIC CONTROL UNIT AND THERE'S AN INTERNAL LEAK. TOLD ME IT WOULD BE $1477 PLUS TAX TO FIX. I DON'T HAVE THAT KIND OF MONEY LAYING AROUND ESPECIALLY IN THIS PANDEMIC....WHAT DO I DO NOW? I CAN'T TRUST GETTING FROM POINT A TO POINT B. IF I HAVE A LOCAL MECHANIC FIX THE PROBLEM WILL THEY CHARGE THE SAME...LESS...WILL THEY DO A GOOD JOB? THIS SHOULD BE A RECALL TOO. EVERY COMPLAINT I'M READING FORD OWNERS ARE HAVING RECURRING PROBLEMS WITH THE BRAKE BOOSTER AND HYDRAULIC CONTROL UNIT. HOW ISN'T IT RECALLED?? WHEN I GET IT FIXED, BECAUSE IT'S THE ONLY VEHICLE I HAVE, WILL I GET REIMBURSED FOR REPAIRS WITHOUT A PROBLEM?? THIS DETERS ME FROM BUYING FORD EVER AGAIN! NOT TO MENTION MY LOCAL FORD DEALERSHIP ISN'T PLEASANT TO WORK WITH!!! I WAS CONTEMPLATING TRADING IN THIS CAR FOR ANOTHER AS I LOVE IT SO MUCH. NOT ANYMORE! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11322894April 30, 2020
UNKNOWN OR OTHER
VEHICLE IS NOT RECOGNIZING DRIVER DOOR IS SHUT. HAVE TO SLAM DOOR REPEATEDLY TO HAVE THE CAR REGISTER THE DOOR IS NOT AJAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11320847April 11, 2020
SERVICE BRAKES
BRAKES FAILED WITHOUT ANY WARNING. MY SPEED WAS APPROXIMATELY 35 MPH. THEY FAILED WHEN I WAS ATTEMPTING TO SLOW DOWN FOR AN UPCOMING STOP SIGN. THANKFULLY, NO VEHICLES WERE COMING THE OTHER WAY. THE ODOMETER WAS ~48,600. I WAS NOT TOLD OF ANY EXTENDED WARRANTY ON THE POWER BOOSTER WHEN I BOUGHT THE VEHICLE USED FROM A FORD DEALERSHIP IN ERIE PA IN 2015. I HAD THE VEHICLE TOWED TO MY MECHANIC. THEY DIAGNOSED THE ISSUE AS A FAILURE OF THE POWER BOOSTER. HE REPLACED WITH AN AFTER FACTORY PART AS I WAS RELUCTANT TO REPLACE WITH A FORD PART DUE TO ISSUE CAUSED BY A FAULTY FORD PART. IT COST ME $406.34 TOTAL INCLUDING LABOR AND THE PART, NO TOWING CHARGE AS I USED MY AAA MEMBERSHIP. A FEW WEEKS LATER I MENTIONED THE PROBLEM TO A MALE FRIEND WHO SUGGESTED I CHECK THE FORD WEBSITE WHICH I DID. I DISCOVERED THIS PART WAS KNOWN TO BE FAULTY AND THERE WAS AN EXTENDED WARRANTY ON IT. I THEN CONTACTED THE LOCAL FORD DEALERSHIP WHERE I BOUGHT IT FROM, THEY SAID I'D HAVE TO CONTACT CORP. FORD. I DID AND GOT THE RUN AROUND BETWEEN CORPORATE AND LOCAL DEALERSHIP DESPITE HAVING PROVIDED A LOT OF DOCUMENTATION. NO ONE WANTED TO REIMBURSE ME FOR THIS PROBLEM. I PROVED THE LOCAL DEALERSHIP NEVER MADE ME AWARE OF EXTENDED WARRANTY EITHER AT THE TIME OF PURCHASE OR LATER. THE ORIGINAL SALESPERSON NO LONGER WORKED THERE. HAD I BEEN INFORMED BY FORD OF THIS PROBLEM, I WOULD HAVE THEN KNOWN TO GO TO THE DEALERSHIP WHEN IT HAPPENED INSTEAD OF MY LOCAL MECHANIC. THERE WAS NO REASON WHY FORD COULDN'T HAVE SUPPLIED THIS TO ME EXCEPT FOR EMPLOYEE FAILURE. THE CAR WAS A FORD, ITS VIN IN FORD'S SYSTEM AND THE EXTENDED WARRANTY WAS ISSUES BEFORE I PURCHASED THE VEHICLE... *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11320314April 6, 2020
ELECTRICAL SYSTEM
DRIVER DOOR SENSOR KEEPS SHOWING DOOR AJAR WHEN DOOR IS CLOSED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11319240March 25, 2020
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, EXTERIOR LIGHTING
MY CAR IS A 2012 FORD EDGE AND HAS HAD PROBLEM WITH THE DOOR LATCHES AND THE LIGHTS, AND THE SHIFTER I HAVE HAD THIS CAR IN THE SHOP FOR THIS PROBLEM AND IT DOING AGAIN. THE CAR WHEN STARTED IT SAY TO PUT IN PARK AND SHIFT TO DRIVE AND DOORS DOES NOT LOCK AND ALL THE LIGHTS STAY ON IN THE CAR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11317995March 14, 2020
SERVICE BRAKES, ELECTRICAL SYSTEM
BRAKE PEDAL SOMETIMES GOES SOFT, SOMETIMES HAVE TO PUMP BRAKES TO STOP. BRAKE PEDAL IS SOMETIMES NOT WORKING WHEN CAR SITS FOR LONGER THAN 24HRS. HAD COMPLAINED TO FORD, UNABLE TO DUPLICATE ISSUE. PROBLEM 2. SOMETIMES ALARM GOES OFF RANDOMLY WHILE PARKED. DOOR SENSOR WILL SOMETIMES SAY DOOR OPEN WHEN IT IS CLOSED AND LOCKED. PROBLEM 3 TOUCH SCREEN SOMETIMES SLOW, UNRESPONSIVE OR DOES NOT COME ON AT ALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11317217March 10, 2020
SERVICE BRAKES
A SUDDEN HARD BRAKE CAUSED BRAKE PEDAL TO BECOME SOFT AND GO COMPLETELY DOWN TO FLOOR WITH VERY LITTLE BRAKE FUNCTION LEFT. THIS HAS OCCURRED TWICE WITH MY FORD EDGE ON PAST 4 MONTHS!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11311940February 27, 2020
ENGINE
POWER LOSS DRIVING DOWN ROAD . ALMOST CAUSED A BAD ACCIDENT, STALLED IN MIDDLE OF ROAD HAD TO TURN CAR OFF AND BACK ON . THIS HAS HAPPENED 3 TIMES NO ERROR CODE IS COMING ON . A TOOL SYMBOL FLASHES UNTIL YOU RESTART CAR .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11309843February 18, 2020
STRUCTURE:BODY
DRIVER DOOR CONSTANTLY SAYS "DOOR AJAR" WHILE DRIVING OR STATIONARY WHEN THE DOOR IS OBVIOUSLY SHUT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11308708February 12, 2020
SERVICE BRAKES
IN JULY 2016 I HAD THE BRAKE BOOSTER REPLACED AT A DEALERSHIP AFTER ENCOUNTERING BRAKING PROBLEMS, IT WAS A WARRANTY ISSUE (68530 MILES). EARLY FEBRUARY 2020 I STARTED TO EXPERIENCE THE SAME PROBLEM WITH THE BRAKES, THEY WERE SPONGY AND I HAD TO PRESS THE BRAKE PEDAL TO THE FLOOR TO GET THE VEHICLE TO STOP. TODAY (2/12/2020) WITH 101155 MILES ON THE VEHICLE, I WAS PULLING INTO A PARKING LOT (SLOW SPEED) AND I ENCOUNTERED THE SAME PROBLEM, EXCEPT NO SPONGY BRAKES, ZERO BRAKING ABILITY UNTIL I HAD THE BRAKE PEDAL FULLY PRESSED TO THE FLOORBOARD. EVENTUALLY THE VEHICLE CAME TO A STOP. I HAVE REACHED OUT TO THE DEALERSHIP THAT CONDUCTED THE MAINTENANCE AND I AM WAITING TO HEAR BACK FROM THEM. NOTE: THE BRAKE FLUID LEVEL IS FINE. THE EXPERIENCE EARLIER THIS MONTH TOOK PLACE WHEN I WAS PREPARING TO PARK. THIS IS A VERY SERIOUS SAFETY ISSUE, I AM CONCERNED FOR NOT ONLY MY SAFETY BUT THE PEOPLE I ENCOUNTER ON THE ROADS. I RAN MY VIN AND SEE THAT I HAVE NO RECALLS THAT HAVE YET TO BE ADDRESSED; BUT MY CONCERN IS THAT PERHAPS THE FAULTY BRAKE BOOSTER IS FAULTY AGAIN AND A RECALL NEEDS TO BE RE-ISSUED..
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11300615January 21, 2020
ELECTRICAL SYSTEM
DRIVER DOOR AJAR WARNING LIGHT STAYS ON EVEN WHEN THE DOOR IS CLOSED. IT DRAINS THE BATTERY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11292207December 31, 2019
UNKNOWN OR OTHER
CAR STARTS TO IDLE ROUGH PRIMARILY WHILE APPROACHING/SITTING AT STOP LIGHTS THOUGH HAS HAPPENED WHILE IN MOTION. IT STARTS TO SHAKE BEFORE LOW ENGINE OIL PRESSURE LIGHT AND/OR SERVICE ENGINE LIGHT COMES ON. CAR THEN "FREEZES" AS CAN'T STEER, CAN'T GO FORWARD OR REVERSE AND CAN'T SHIFT INTO ANOTHER GEAR. CAR TURNS OFF AND MAY RESTART WITHOUT ANY ISSUE OR MAY STRUGGLE TO TURN BACK ON AFTER MANY TRIES (10) WITH NORMAL FUNCTION. ONLINE SEARCH INDICATES THIS IS A COMMON PROBLEM FOR THIS YEAR, MAKE & MODEL WITH PROBLEM BEING ATTRIBUTED TO ONE OF THE FOLLOWING: BAD OIL PRESSURE SENSOR AND/OR VALVE, BAD OIL SENDING UNIT, BAD BEARINGS, WATER PUMP ISSUE RESULTING IN ANTIFREEZE BACKUP, FAULTY TACHOMETER OR BAD BATTERY JUNCTION BOX
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11291433December 27, 2019
SERVICE BRAKES, FUEL/PROPULSION SYSTEM
THERE IS A PARTIAL RECALL ON THESE MODEL FORD EDGE'S. WHERE THE BRAKE BOOSTER AND BRAKE MASTER CYLINDER ARE DEFECTIVE AND CAUSE THE BRAKES TO FILL WITH AIR AND LOSE PARTIAL AND SOMETIMES TOTAL LOSS OF BRAKING POWER. THIS HAPPENED TO MY 2012 FORD EDGE SPORT. I BOUGHT NEW FACTORY PARTS AND HAD THEM INSTALLED BY A PROFESSIONAL. THEY WENT OUT AGAIN. IT HAD TO DO WITH HE FACTORY OF THE PARTS. PLEASE PLACE A MASS RECALL ON THIS PART. MY WIFE AND KIDS SHOULDN'T GET INTO A WRECK DUE TO BRAKES GOING OUT AGAIN. THEY ALREADY HAVE TOTALLY GONE OUT TWICE. THE 2ND TIME MY WIFE WITH DAUGHTER AND MY SON IN THE CAR COULDNT SLOW DOWN IN TIME AND GOT INTO A FENDER BENDER. IT WASN'T SERIOUS. THIS TIME. THANK YOU. ALSO, ANOTHER PROBLEM THAT HAS BEEN NOTED BY THOUSANDS OF FORD EDGE OWNERS IS THE STYLE OF FUEL DOOR. IT DOESN'T SEAL PROPERLY WHICH IN RETURN CAUSES A CHECK ENGINE LIGHT TO APPEAR ON THE INSTRUMENT CLUSTER. PLEASE INVESTIGATE THIS ISSUE AS SELL. THANK YOU.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11291476December 27, 2019
SERVICE BRAKES
THE BRAKES RANDOMLY BECOME SOFT AND THE PEDAL GOES ALMOST TO THE FLOOR BEFORE BRINGING THE CAR TO A COMPLETE STOP. A RECALL FOR THIS SAME PROBLEM WAS PUT OUT ON 12/23/2019 FOR 2006-10 FORD FUSION, MERCURY MILAN, LINCOLN MKZ. THE 2012 EDGE SHOULD BE INCLUDED AS A QUICK INTERNET SEARCH SHOWS I AM NOT THE ONLY ONE WITH THIS ISSUE. WHEN YOU ARE DRIVING 55-70 MPH AND THE BRAKES RANDOMLY GO SOFT IT IS A HUGE SAFETY ISSUE. THIS IS NOT A CONSTANT OCCURRENCE, AND IT IS HARD FOR MY MECHANIC TO REPRODUCE. IT HAPPENS IN ALL DRIVING CONDITIONS, PARKING, HIGHWAY, IN TOWN, WHEN ON/OFF THE BRAKES OR JUST HITTING THEM TO SLOW DOWN ON A HIGHWAY. I HAVE USED MY EMERGENCY BRAKE TO STOP FROM HITTING A CAR IN FRONT OF ME ON A HIGHWAY ONCE, AND MY HUSBAND HIT A BUSH WHEN PARKING BECAUSE OF THIS. I REACHED OUT TO FORD, WHO WAS AWARE OF MY COMPLAINT, AND WAS TOLD THERE IS NO ACTIVE RECALL, AND TO "BE SAFE" THIS IS UNACCEPTABLE. EITHER MYSELF OR SOMEONE ELSE IS GOING TO GET HURT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11290636December 21, 2019
SERVICE BRAKES
WHILE TRAVELING 45 MILES PER HOUR ON AN ICY ROAD, I LOST MY BRAKES COMPLETELY, THE PEDAL GOING TO THE FLOOR. THERE WERE NO OTHER CARS CLOSE, AND I WAS ABLE TO RECOVER. THE REPAIR FOUND THE ABS MOTOR TO HAVE AN OPEN VALVE WHICH ROBBED THE SYSTEM OF PRESSURE. THERE WAS NO AFTERMARKET ABS MOTOR AVAILABLE, SO I HAD TO BUY ANOTHER FORD PART FOR $650.00 WHICH I FEAR WILL ALSO FAIL. I SEE THERE ARE NUMEROUS SIMILAR INCIDENTS ON THE WEB AND I FEEL THIS SHOULD BE THE SUBJECT OF A SAFETY RECALL. I DO NOT FEEL SAFE IN THIS CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11287209December 5, 2019
ELECTRICAL SYSTEM, BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
TL* THE CONTACT OWNS A 2012 FORD EDGE. THE CONTACT STATED THAT THE BACKUP CAMERA DID NOT WORK WHEN ACTIVATED. LEGACY FORD (27225 SOUTHWEST FWY, ROSENBERG, TX 77471, (800) 373-4156) STATED THAT THE INTERFACE MODULE WAS NOT WORKING AND THE CONTACT HAD MISSED A RECALL. THE DEALER STATED THAT THE RECALL WAS EXTENDED; HOWEVER, THE CONTACT MISSED THAT TOO. THE MANUFACTURER STATED THAT NHTSA COULD EXTEND A RECALL FOR THE CONTACT AND TRANSFERRED HER TO NHTSA. THE FAILURE MILEAGE WAS 109,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11286865December 4, 2019
POWER TRAIN
LEAKING (PTU) POWER TRANSFER UNIT ON 2012 FORD EDGE WITH 49,032 MILES ON IT. THERE ARE MULTIPLE COMPLAINTS ABOUT THIS PROBLEM AND FORD WILL NOT REFUND THE CUSTOMER UNTIL IT IS DECIDED THAT IT SHOULD BECOME A RECALL. EVEN THE LOCAL DEALERSHIP RECOMMENDED THAT FORD BE CONTACTED FOR A REIMBURSEMENT OF THE PROBLEM. I HAVE A VIDEO FROM THE DEALERSHIP, BUT NO PHOTOS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11280284November 15, 2019
SEAT BELTS
TL* THE CONTACT OWNS A 2012 FORD EDGE. THE CONTACT STATED THAT THE DRIVER'S SEAT BELT DID NOT RETRACT AND DID NOT MAKE IT TO THE PRETENSIONER. THE VEHICLE WAS DRIVEN TO FUTURE FORD OF SACRAMENTO (4625 MADISON AVE, SACRAMENTO, CA 95841) WHERE IT WAS DETERMINED THAT THE RETRACTER WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 9,485. THE VIN WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11280047November 14, 2019
SERVICE BRAKES
TL* THE CONTACT OWNS A 2012 FORD EDGE. THE CONTACT STATED THAT ONE SIDE OF THE BRAKE CALIBER EMITTED MORE PRESSURE THAN THE OTHER, WHICH CAUSED THE BRAKE PADS AND ROTORS TO WEAR OVER TIME. THE CONTACT PREVIOUSLY REPLACED THE SAME PARTS TWICE. THE CONTACT TOOK THE VEHICLE TO AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING AND REPAIRS IN THE PAST. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED FOR THE RECENT FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11278619November 7, 2019
UNKNOWN OR OTHER
DOOR AJAR SENSOR CONSISTENTLY TRICKERS WHEN DOOR IS CLOSED UNABLE TO DEACTIVATE. OCCURS WHEN OPENING THEN CLOSING DOORS TO DRIVE OUT OR PARKING TO DISMOUNT FROM CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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