Ford Ecosport Complaints

267 consumer complaints on file.

#11729348April 6, 2026
ELECTRICAL SYSTEM, UNKNOWN OR OTHER, ENGINE
Vehicle: Ford EcoSport Issue: Overheating / Unsafe to Drive After Recall Repairs Dealership: Bolton Ford Dates: Vehicle at dealership since December 31, 2025 Complaint Text: My Ford EcoSport has been at the dealership since December 31 for multiple recall repairs. After the recall work was completed, the dealership informed me that the vehicle now has an overheating issue and another non‑recall issue; Transmission Roller Restrictor Mount totaling over $580. These issues were not present before the recall repairs. The dealership told me the vehicle is unsafe to drive because the overheating could cause engine damage or failure. Ford is refusing to extend the rental vehicle past March 29th even though my car is unsafe to operate and the parts for the overheating repair will not arrive until the dealership gets to go ahead to fix the repairs, and I was informed that may take a week for those parts to come in. I’m starting a new job and cannot safely drive the vehicle in its current condition. I’am being pressured to take back an unsafe vehicle or pay for repairs I cannot afford. I am requesting NHTSA to investigate this safety issue, as Ford is attempting to return a vehicle that is overheating and unsafe to drive. This creates a serious risk of engine failure, breakdown, or accident.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11727363March 26, 2026
ENGINE
My Ecosport prior to going to Celebrity Ford had no mechanical and electricial issues. It went to into Celebrity Ford of Toms River for the Engine Pump Recall on Dec. 23, 2025. I did not get the vehicle back until Feb 4, 2026 after major engine work was completed by Celebrity Ford. Substantial engine parts replacement—was performed as part of this recall repair (can been seen on service invoice). Since that installation, the vehicle has had continuous mechanical problems that did not exist beforehand. Since then, the vehicle has had multiple mechanical and electrical failures- from "Full Accessory Power Message" along with numerous times failing to start with multiple warning lights illuminated as well as the most recent incident on March 5th. While driving home from work on the Garden State Parkway at 70 mph, my vehicle began to shudder/ shake violently almost stalling with lose of power along with the check engine light blinking from an engine that had significant work done according to the first service invoice from 12/23/25 to 2/4/26. At the time, I was in the center lane. I had to carefully maneuver across parkway work traffic to the right lane while my vehicle continued operating abnormally. This was a frightening and dangerous experience that could have resulted in a serious accident.Since bringing my vehicle in for this recall, it has experienced repeated failures and serious safety concerns that have made it unreliable and unsafe to drive due to Celebrity Ford's liability issue for negligence and improper recall repair. Celebrity Ford performed the recall repair, installed/ replaced major engine components, caused repeated breakdowns and now is disrepair to a vehicle that was in perfect working condition prior. I am seeking accountability for the damage caused and a resolution to this ongoing issue. I do not have my vehicle currently as they are still trying to duplicate the concern and in contact with a "Hotline" team with no ETA of completion.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11727273March 26, 2026
ENGINE AND ENGINE COOLING
The contact owns a 2021 Ford EcoSport. The contact stated that while driving at an undisclosed speed, the low engine oil warning light illuminated. The contact researched and confirmed that the VIN was included in NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling). The dealer was made aware of the failure. The vehicle was taken to the dealer, where it was diagnosed with engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The contact was informed that parts had been ordered for the repair. The vehicle had remained at the dealer for five months, and the vehicle was not repaired. The manufacturer was made aware of the failure, and a case was filed. In addition, the contact was informed that the VIN would be placed on a waiting list for an engine replacement. The failure mileage was approximately 50,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11726923March 25, 2026
ENGINE AND ENGINE COOLING
The contact owns a 2021 Ford EcoSport. The contact stated that while driving 65 MPH, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended, and the vehicle lost motive power. No warning lights were illuminated. The vehicle was driven to the shoulder of the roadway. The contact stated that the vehicle was overheating and was parked until the engine cooled down. The failure was persistent, and the engine continued to overheat. The vehicle was driven to the residence. The vehicle was then towed to the dealer where it was diagnosed with engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The contact was informed of an unknown recall repair for the replacement of the engine. In addition, the contact was informed that the engine was on back order. The vehicle was repaired; however, the failure reoccurred. The vehicle was towed back to the dealer where it was diagnosed with cooling fan and control module failures. The contact was informed that the cooling fan and cooling module needed to be replaced. The vehicle was not repaired. The contact was informed that the repair was not covered under the recall. The contact declined to pay for the repair. The contact stated that the vehicle was purchased in September 2025. The contact stated that prior to the purchase, the vehicle was taken to the dealer to be serviced. The original owner was informed that there were no open recalls associated with the VIN. The contact stated the dealer was the original dealer that serviced the vehicle in September 2025. The manufacturer was made aware of the failure, and three cases were filed. The failure mileage was 80,460.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11725996March 21, 2026
STRUCTURE:BODY
The left‑side roof rail trim detached from the vehicle while driving, creating a road hazard that could have struck another vehicle or pedestrian. The remaining right‑side trim is now lifting and is likely to detach as well. Ford has previously issued safety recalls (21S22, 24S02) for roof rail and pillar trim detachment on other models (e.g., Explorer) because loose trim can fly off and cause crashes. A Ford dealer was asked to address this safety concern under goodwill or warranty, but the request was ignored. The problem is visible and the vehicle is currently at the dealer. No warning lamps are associated. The detached trim is no longer available for inspection, but the remaining lifting trim can be inspected upon request. Because one piece has already detached and the other is loose, there is a clear safety risk to other motorists, especially at highway speeds
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11725995March 21, 2026
POWER TRAIN
The vehicle was built at the Chennai, India plant on April 22, 2022. Official NHTSA recall 25V126 (Ford 25S12) covers 2021‑2022 EcoSports built between April 1, 2021 and July 20, 2022—my build date falls inside that window. The vehicle exhibits the exact symptoms described in the recall: a jolt/clunk when shifting into reverse and a shudder from the transmission area during road driving. A Ford dealer technician documented “felt shudder from converter will need checked” during a road test. The dealer confirmed the build date and the symptoms but refused to inspect or repair the half‑shafts under the safety recall. They stated they “cannot perform a recall that does not apply to the specified vehicle” because their internal Ford OASIS system does not yet show the recall for this VIN - despite the fact that the recall is defined by the production window and this vehicle matches that window. If the half‑shaft disengages, it could cause loss of drive power while driving or vehicle rollaway when parked, both of which create an unreasonable safety risk. The problem is reproducible and the vehicle is currently at the dealer awaiting diagnosis. No warning lamps appeared; symptoms began with a jolt in reverse and a shudder while driving.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11725499March 19, 2026
ENGINE AND ENGINE COOLING
The contact's father owns a 2021 Ford EcoSport. While the owner was driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. The crankshaft warning light was illuminated. The contact stated that the vehicle failed to accelerate above 50 MPH. The vehicle was taken to the dealer, where the contact's father was informed that the spark plugs were smashed. The owner was informed that the spark plugs needed to be replaced. The vehicle was repaired; however, the failure reoccurred. The vehicle was taken to the dealer, where it was diagnosed with ignition coil failures. The contact was informed that the ignition coils needed to be replaced. The vehicle was repaired; however, the failure reoccurred. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The failure occurred while the contact's parents were traveling out of state, through the mountains. The vehicle was previously repaired in December 2025 under NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling). The contact stated that the engine was replaced. In addition, the replacement engine failure had started after less than 1,000 miles. The manufacturer was made aware of the failure, and a case was filed. The failure mileage was approximately 38,457.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11722572March 6, 2026
SERVICE BRAKES, UNKNOWN OR OTHER, ENGINE
As I pulled into my driveway, my brakes locked up resulting in my vehicle only coming to a stop because it crashed into another vehicle in my driveway. It is still in my driveway, the function of breaking has not been reproduced. The car will not even start now. The vehicle has not yet been inspected by a dealer, an independent service center, or anyone else. I will be contacting my insurance today. A police report was not made as no one was at fault. There were no warning lamps or messages displayed. I did receive a letter this week from Brian Leonard, a service Manager at Price Ford Simi Valley regarding recall 23S64. The letter notified me of the new recall, that their business will "pick up and deliver my vehicle, provide me a loaner vehicle, and complete the recall repairs for me". I received this letter the day before the brake failure. The morning after the brakes failed causing the crash, I contacted Mr. Leonard who told me they will now not fix any of the issues or comply with any part of the letter, that I should file a claim with my insurance and take the car to a Ford dealership in Turlock. This was communication was all via email and Simi Valley Ford has now ended communication with me. This car was purchased brand new and I have had nothing but issues and recalls with it. Additionally while driving it 3 weeks ago on [XXX] , the car lost all power. I pulled over to the side of the road and sat for about 10 minutes debating what to do. I attempted to restart the vehicle, it started and I was able to complete my drive home with no warning or indicator lights appearing. This car is a lemon! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11722424March 6, 2026
ELECTRICAL SYSTEM
The contact owns a 2021 Ford EcoSport. The contact stated that while driving at an undisclosed speed, the traction control and other unknown warning lights were illuminated. The vehicle was taken to a local dealer, where it was diagnosed and determined that a software update was needed. The vehicle was repaired out of pocket. The battery was previously replaced as a temporary repair. The manufacturer was made aware of the failure. The failure mileage was approximately 30,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11722272March 5, 2026
ENGINE AND ENGINE COOLING
The contact owns a 2021 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (ENGINE AND ENGINE COOLING). The vehicle was taken to the dealer, and the contact was informed that the part was not available and needed to be ordered. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11721988March 4, 2026
POWER TRAIN
On December 24, 2025, I was traveling from Arizona to California when WITHOUT WARNING I lost all power from my Ford EcoSport while on the 10 freeway. At that moment I was able to navigate to the side of the road. This placed myself and others in an unsafe situation on the freeway. The vehicle was then towed to a dealership in Temecula, CA where upon inspection they stated that I would need a new engine. The vehicle has sat at the dealership since unrepairable and the weekly text from the dealership is "still waiting for parts". I have lost confidence that this vehicle will ever be safe and that my safety is at risk and that it is unrepairable as it is still sitting at the dealership it was towed to. By way of background, on May 19, 2025 I brought my Ford EcoSport for a pre-scheduled appointment to a dealership in Phoenix, AZ to have recall manufacturer number 23S64 and 25S12 completed. I was told by the service tech that they could not assess the NEED for 23S64 due to a recent oil change in the vehicle. I later learned that 23S64 is a 100% replacement rate and that a recent oil change should not matter. I won't go into the negligence of this dealer in Phoenix, AZ., but for sure this vehicle is not safe for me or anyone on the roadways.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11715066February 2, 2026
ENGINE AND ENGINE COOLING
The contact owns a 2021 Ford EcoSport. The contact stated that on three separate occasions, the oil pump drive tensioner belt had failed and was replaced. The contact referenced NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling). After the repairs were performed, the failure reoccurred, and the contact was informed that the part needed to be replaced another time. The vehicle was taken to the dealer; however, the vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 56,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11715047February 2, 2026
ENGINE
Due to a lack of available parts for this recall, the vehicle repairs will take up to 30 plus days before the parts arrive. On top of that, there is a waiting list for the vehicles that need to be fixed. This means, I will be without a vehicle for a lengthy amount of time. They don’t have enough loaners vehicles and I cannot afford to purchase a new car at this time. This recall issue has caused people lots of unneeded stress, maintenance cost, and loss of wages. Ford needs to be held accountable on this issues. Additionally, I took the vehicle to a Ford Dealership (LaFayette Ford) on/about the 2 of May 2025. There were two recalls on the vehicle at that time. The fixed one recall. They informed that, there was nothing they could do with recall 23S64 until the vehicle was having issues. They did not inform me nor give me the option to get the issues corrected at the time or be placed on a waiting list once the parts were available. I would have placed the vehicle on the waiting to have the recall repaired once parts were available and to avoid the current situation that we are experiencing. On the 30th of January 2026, the vehicle stopped on me after displaying low engine pressure despite having oil. There were no oil leaks detected, the oil cap was seated properly, and the oil stick had/has the adequate amount of oil. The vehicle will not start, make a funny noise, and the engine vibrates the entire cab of the vehicle. The video I attached displays the sound the vehicle makes now. The vehicle ran smoothly until the 30th of January 2026.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11714644January 31, 2026
SEAT BELTS
I bought a 2022 Ford Ecosport. The seatbelts are not working and I am currently down to one seatbelt in the rear seats that work. I haul 3 children regularly and now am having to transport without a seatbelt which is against the law and totally unsafe. I called Ricart’s in Columbus Ohio and they want $100 per seatbelt to fix. At this point I am expecting the other seatbelts not to work soon. I called the Ford customer service number and was told that is not on the recall list and unfortunately they cannot assist me even though I am hauling small children. I t is a MAJOR SAFETY ISSUE being these are children and if I get into and accident we all know What will happen and I will take this issue to court against Ford which I do not want to do. I actually said to the customer service agent “So Ford does not actually stand behind their products”. How do I redo this? If I pay the $200 can I be reimbursed by Ford because this is negligence on their part? Plus, I work with children at my employment and have to transport them also.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11713900January 28, 2026
AIR BAGS
The airbag service light was on prior to purchase. It wasn’t acknowledged by the dealership. When I asked about it he said “it’s because the car was sitting in the cold”. I took the car in to get looked at at a Ford dealership and they said my airbags are inoperable. My safety is at risk.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11710698January 13, 2026
ENGINE AND ENGINE COOLING
The contact owns a 2021 Ford EcoSport. The contact stated that while driving approximately 35 MPH, the low oil pressure warning light illuminated. The contact heard an abnormally tapping sound coming from the engine compartment, and there was white smoke coming from the exhaust pipe and under the hood. The contact pulled over and turned off the vehicle. The vehicle was towed to a local dealer. The dealer diagnosed the vehicle and determined that the oil drive belt tensioner arm had failed and caused the engine to seize. The dealer informed the contact that the engine and oil pump needed to be replaced. The contact stated that the VIN was included in NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) and had been placed on a waiting list by another dealer for the recall repair. The vehicle was not repaired. The manufacturer was informed of the failure and advised the contact that the engine and oil pump for the year and the model vehicle were on back order. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was approximately 69,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11706719December 23, 2025
ENGINE AND ENGINE COOLING
The contact owns a 2021 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11706390December 21, 2025
UNKNOWN OR OTHER
I bought a new 2021 Ford ecosport with several recalls. I've reported previous one on the recall list. However the following two are not on recall list. First, the back up camera is malfunctioning. It turns black when reversing. Secondly, within a week of purchasing brand new the vehicle had loose rail covering on top of vehicle. Not sure of the proper name. It fell off on highway SH 99. I had to pull over on shoulder lane and pickup the long black strip or rail from road. Only one strip malfunctioned. It could have caused an accident and hit car behind me as length of strip was one car size. I did not know what to do as I've never own a recall vehicle ever. The only thing I did was tell multiple dealerships nearby and ask for advice. They instructed me the cost to replace and that was it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11706233December 20, 2025
ENGINE
The engine died in an unexpected earlier timeframe than recall notice. I had to get vehicle towed at my expense as no offers existed for recalls yet to the nearest Ford. This means it sat longer with a dead engine and battery not in use. The battery was brand new before the engine died. After Ford installed a new engine I picked up my vehicle. I now had a new problem. The battery light came on. It was late when I picked up my car and the dealership was closing. I notified Ford c/s the next day and they approved to take it back to ANY dealership. There are several Ford dealerships near my home. My 2nd option was Bill Fick Ford. In short I told them my story listed above + recall final engine repair due. Initially there was a female that approved towing and said Ford would help me with towing cost up to $250. The tow truck driver never showed up. I called the tow truck driver the next day and he said he is willing to pickup but will call Ford to confirm. I called Bill Fick Ford several more times for updates. Apparently there was a male there that disapproved. I had called another Ford dealership nearby prior when battery was working asking for help but denied. I am having trouble getting the repairs at any Fords nearby in a timely manner. This April 2026 will be two years since I haven't been able to use this vehicle. Bill Fick Ford told me that I would have to pay for the tow cost. Initially I wasn't going to report but I think it's best to address in case there are others who are having difficulties related to recalls to improve flow. Another dealership is willing to help me. The only issue is is that I will have to pay the remaining balance over $250. This will be 2nd time I pay out of pocket for towing. The difference between Bill Fick Ford and the out of town dealership is the out of town dealership called Ford to confirm approval of tow/repairs and Bill Fick Ford refused to look further and gather the correct info adding more out of pocket cost/delays.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11706135December 19, 2025
ENGINE, ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM
The contact owns a 2021 Ford EcoSport. The contact stated that the engine seized while driving at an undisclosed speed. The vehicle was towed to the local dealer after several months, where it was diagnosed, and it was determined that the engine needed to be replaced. The vehicle was repaired. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling). Upon retrieval of the vehicle, the battery light started flickering. The contact called another dealer, Gullo Ford of Conroe (925 Interstate 45 S #2, Conroe, TX 77301), but no further assistance was provided. The manufacturer was notified of the failure. The failure mileage was approximately 124,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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