Ford Crown Victoria Complaints (1997)

288 consumer complaints on file.

#10001895January 9, 2003
SUSPENSION:FRONT
WHILE DRIVING BALL JOINT FAILED CAUSING RIGHT FRONT WHEEL TO COLLAPSE AND FALL OFF. *TT *NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10000704January 3, 2003
ENGINE AND ENGINE COOLING:COOLING SYSTEM
WHILE DRIVING AT 70 MILES PER HOUR THE ENGINE OVERHEATED. STEAM WAS COMING FROM THE RADIATOR AREA AND THE FLUID HAD BOILED OVER. THE VEHICLE WAS TOWED TO THE NEAREST FORD DEALERSHIP FOR REPAIR. THE CAUSE WAS A CRACKED INTAKE MANIFOLD AND THE WHOLE ENGIN NEEDED TO BE REPLACED. THE REPLACEMENT MANIFOLD HAS BEEN REINFORCED AT THE POINT OF FAILURE. I UNDERSTAND FORD RECALLED POLICE AND TAXIS MANUFACTURED IN THIS PERIOD BUT DID NOT NOTIFY PRIVATE OWNERS OF A POSSIBLE DEFECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8022731November 14, 2002
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:MANIFOLD/HEADER/MUFFLER/TAIL PIPE
CONSUMER WAS TOLD THE INTAKE MANIFOLD IN THE VEHICLE IS MADE OF PLASTIC. CONSUJMER STATES' MANIFOLD CRACKS CAUSING VEHICLE TO OVERHEAT AND DESTROY ENGINE. CONSUMER HAS TO REPLACE THE ENGINE. PLEASE PROVIDE ANY FURTHERT INFORMATION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8022448November 8, 2002
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
WHILE BACKING UP THE RIGHT LOWER BALL JOINT SNAP CAUSING THE FRONT END TO COLLAPSE. THE DEALER HAS NEEN NOTIFIED. *TS *NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8022305November 6, 2002
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:HOSES, LINES/PIPING, AND FITTINGS
WHILE DRIVING, DRIVER APPLIED THE BRAKES. THEY DID NOT HOLD, WHICH RESULTED IN THE VEHICLE HAVING AN EXTENDED STOPPING DISTANCE. THIS ALMOST CAUSED AN ACCIDENT. UPON INSPECTION OF VEHICLE, THE DRIVER NOTICED THAT THE BRAKE FLUID HAD LEAKED OUT BECAUSE OF A HOLE IN THE BRAKE LINE. MR A RECALL WAS ISSUED, BUT HAS NOT BEEN EXTENDED TO THE GENERAL PUBLIC. *JG REFERENCED IN RQ03-004
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#768959October 27, 2002
ENGINE AND ENGINE COOLING:COOLING SYSTEM
DRIVING ON HIGWAY AT 65 MPH BEGAN TO SMELL A BURNING ODOR, AFTER PULLING OVER TO A SAFE LOCATION SMOKE CAME FROM UNDER HOOD. WHEN HOOD WAS OPENED FOR INSPECTION IT EMITTED A NOXIOUS ODOR AND IT WAS SPRAYING HOT ENGINE COOLANT FROM THE TOP OF THE ENGINE. AFTER ENGINE COOLED DOWN COOLANT WAS ADDED AND CAR WAS DRIVEN A SHORT DISTANCE HOME. VEHICLE WAS TOWED INTO THE DEALER EXPECTING THE REPAIR TO BE COVERED BY WARRANTY EITHER BY THE RECALL THAT IS OUT (APPARENTLY CURRENTLY ONLY APPLIES TO POLICE AND TAXIS) OR AS LISTED IN THE OWNERS MANUAL FOR CALIFORNIA EMISSIONS COMPONENTS DEFECTS. THE DEALER SAID THIS WAS NOT COVERED EITHER WAY. A CALL TO FORD CUSTOMER RELATIONS (EDITH) INITIATED A CLAIM. EDITH SAID SHE WOULD CONTACT THE DEALER FOR ASSISTANCE BUT MY VEHICLE WAS NOT RECALLED. THE DEALER REPRESENTATIVE WAS RECONTACTED AND REFUSED TO OFFER ANY ASSISTANCE WHATSOVER. THIS ISSUE IS WELL ESTABLISHED AS NHTSA HAS THE BULLETINS LISTED AND THERE A NUMEROUS COMPLAINTS DOCUMENTED. SOME PEOPLE COULD DRIVE THEIR VEHICLE UNKNOWINGLY WITH THIS DEFECT WHICH COULD RESULT IN FIRE OR BURNING FROM ESCAPING STEAM. FORD MOTOR COMPANY MUST REIMBURSE ME AND OTHERS WHO HAVE HAD EXPENSES TO REPAIR THEIR PROBLEM OF A POOR ORIGINAL DESIGN. THE NEW PART HAS BEEN UPDATED WITH AN ALUMINUM COOLANT CROSSOVER INSTEAD OF PLASTIC. DT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8020255October 4, 2002
SUSPENSION:FRONT
FRONT SUSPENSION SYSTEM BRACKET (SHOCK ABSOBER) COLLAPSED. PLEASE PROVIDE FURTHER INFORMATION. *MR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8019760September 30, 2002
STEERING:HYDRAULIC POWER ASSIST SYSTEM
CONSUMER STATES THAT THE STEERING WHEEL IS OVERLY SENSITIVE IN NORMAL DRIVING CONDITION, MAY CAUSE AN ACCIDENT, SINCE IT HAS SO MUCH POWER ASSIT IT MAKES CHANGING LANES OR OTHER STEERING CONDITION HAZARDOUS. NLM THE VEHICLE HAS A STEERING BOX RATIO OF 14 TO 1 WHICH WAS MUCH FASTER THAN THE DESIRED RATIO OF 17 TO 1 OR 18 TO 1. *YH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10007352September 24, 2002
UNKNOWN OR OTHER
1997 FORD CROWN VICTORIA. PH *NLM **DIMSII IVOQ ENTRY POSTED AFTER 12/12/02 CUT OVER TO ARTEMIS**767676
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8019213September 23, 2002
FUEL SYSTEM, GASOLINE:CARBURETOR SYSTEM
CONSUMER STATES WHILE DRIVING 50MPH THE INTAKE MANIFOLD CRACKED.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8018903September 17, 2002
FUEL SYSTEM, GASOLINE:CARBURETOR SYSTEM, ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
WHILE DRIVING VEHICLE CAUGHT ON FIRE FROM PLASTIC MANIFOLD, AND ENGINE SHUT DOWN.. DEALER HAS BEEN NOTIFIED. ANY ADDITIONAL INFORMATION FEEL FREE TO ADD. *AK
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#767119September 13, 2002
ENGINE AND ENGINE COOLING:COOLING SYSTEM
THE PLASTIC COOLANT CROSSOVER ON THE INTAKE MANIFOLD RUPTURED CAUSING MY WIFE TO MAKE AN EMERGENCY STOP ON THE SIDE OF THE HIGHWAY. MY MECHANIC TOLD ME THAT FORD WAS HAVING A LOT OF THESE TO FAIL. THE NEW MANIFOLD IS MADE WITH METAL ON THE WATER CROSSOVER, THE INSTRUCTIONS WITH THE NEW MANIFOLD EVEN TOLD THE MECHANICS WHERE TO LOOK FOR A COOLANT LEAK. THIS WAS A VERY EXPENSIVE REPAIR THAT I BELIEVE FORD MOTOR COMPANY SHOULD COVER AT LEAST PARTLY UNDER A RECALL. NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#767125September 13, 2002
STEERING:LINKAGES:TIE ROD ASSEMBLY
TIE-ROD ASSEMBLY WAS NOT PROPERLY LUBRICATED AND SEALED BY MANUFACTURED LEADING TO PREMATURE FAILURE. NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#766220August 26, 2002
FUEL SYSTEM, GASOLINE:CARBURETOR SYSTEM
PLASTIC INTALE MANIFOLD WATER TUBES FAILED. CORY FORD BINGHAMTON, NY. PARTS DEPT RELATED THAT THIS IS A HIGH RATE FAILURE MODE. ON FORD & MERCURY "W" SETRIES ENGINES.RE-ENGINEERED REPLACEMENT MANIFOLD KIT COST APROX $500.00 KIT INCLUDES RE DESIGNED INTAKE MANIFOLD WITH ALUMINUM ENCAPSULATED TUBING , NEW GASKETS & NEW DESIGN ALTERNATOR BRACKET. TOTAL COST OF REPAIR OVER 1,000.00. THIS SHOULD BE A RECALL IT IS A DESIGN ERROR. IT IS NOT COVERED BY WARRANTY. WITH A HEART CONDITION I WAS FORTUNATE THAT THIS FAILURE DID NOT OCCUR IN A REMOTE AREA. THIS IS A FAILURE IS DIRECTLY RELATED TO AN INHERRANT DESIGN DEFICIENCY. ONE ONLY HAS TO COMPARE THE KIT TO THE OEM PART TO VERIFY THIS.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8016623August 19, 2002
FUEL SYSTEM, GASOLINE:CARBURETOR SYSTEM
WHILE DRIVING AT HIGHWAY SPEED VEHICLE STARTED TO SHUTTER, AND SMOKE WAS COMING FROM ENGINE. TOOK VEHICLE TO A MECHANIC, AND THEY STATED INTAKE MANIFOLD WAS CRACKED. THERE IS A RECALL 01 F 025 000 FOR SAME PROBLEM CONSUMER'S VEHICLE WAS NOT INCLUDED DUE TO VIN. PLEASE PROVIDE ANY FURTHER INFORMATION.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8014084July 17, 2002
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
WHILE DRIVING LOWER BALL JOINTS BROKE ,AND CONSUMER COULD NO LONGER CONTROL VEHICLE. CONTACTED DEALER ,AND THE DEALER WAS TAKING A LOOK AT VEHICLE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#763858July 5, 2002
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE:BELTS AND ASSOCIATED PULLEYS, FUEL SYSTEM, GASOLINE:CARBURETOR SYSTEM
FAINT SUDDEN NOISE FROM THE ENGINE COMPARTMENT (COOLANT CAUSING SERPENTINE BELT SLIPPAGE, I BELIEVE) AND THEN THE ENGINE OVERHEATED. DUE TO ROUGHLY A 3 INCH CRACK IN THE INTAKE MANIFOLD PLASTIC COMPOSITE WHICH DUMPED COOLANT INTO THE BACK OF THE ALTERNATOR. I WAS ABLE TO PULL OFF BEFORE THE ENGINE WAS DAMAGED. BOTH THE DEALER, WHO IS TO BE COMMENDED FOR A QUICK AND EFFECTIVE REPAIR (MAKES ONE WONDER IF THE MECHANICS HAVE HAD A LOT PF PRACTICE WITH THIS REPAIR), AND FORD MOTOR COMPANY TELL ME THERE IS NO RELIEF FOR REPAIRS ON A CAR WITH MY VIN ALTHOUGH THE REPLACEMENT PART IS CONSTRUCTED OF METAL AND COMPOSITE RATHER THAN COMPOSITE ALONE. I APPRECIATE THIS DESIGN CHANGE WHICH HOPEFULLY WILL WARD OFF ANOTHER SIMILAR FAILURE BUT DOESN'T CHANGING THE DESIGN RECOGNIZE THAT THERE WAS A WEAKNESS? ON THIS SAME WEB-SITE I READ THAT SOME FORD FLEET VEHICLES WERE RECALLED AND REPAIRED. CONCERNING SAFETY, THE ONLY ISSUE THIS SENIOR CITIZEN FACED WAS THE STRESS OF WALKING FOUR TENTHS OF A MILE IN THE JUNE HEAT AND HUMIDITY TO CALL FOR HELP AND IN PAYING THE TOW AND REPAIR EXPENSE. ONE IS NOT SURPRISED OR GREATLY UPSET WHEN THE ALTERNATOR WEARS OUT - BUT THE INTAKE MANIFOLD? WHAT KIND OF STRESS TESTING DID THIS NON-MOVING PART GET WHEN APPROVED FOR PRODUCTION?*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8012078June 18, 2002
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:MANIFOLD/HEADER/MUFFLER/TAIL PIPE
LOSS OF COOLANT IS DUE TO A CRACKED ENGINE MANIFOLD. MANUFACTURER WAS NOTIFIED. FEEL FREE TO PROVIDE ANY FURTHER INFORMATION.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8011890June 17, 2002
FUEL SYSTEM, GASOLINE:CARBURETOR SYSTEM
INTAKE MANIFOLD LEAK. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#761407May 1, 2002
ENGINE AND ENGINE COOLING:COOLING SYSTEM
FORD MOTOR COMPANY IS AWARE THAT A CRACK IS LIKELY IN THE PLASTIC FRONT COOLANT CROSSOVER ON THE INTAKE MANIFOLD ASSEMBLY (4.6L ENGINES). THIS IS LISTED AS A FORD TECHNICAL SERVICE BULLETIN DATED 02-02-02 AND AS A FORD SPECIAL SERVICE MESSAGE #10379. WHEN THE CRACK OCCURRED ON MY VEHICLE, IT STRANDED MY WIFE AND I IN THE FLORIDA EVERGLADES ON A HOT SUNDAY AFTERNOON. TOTAL COSTS INCURRED WERE OVER $1,000 OF WHICH MAROONE FORD CHARGED ME $773.75 TO REPLACE THE INTAKE MANIFOLD. THE REPLACEMENT CROSSOVER IS MADE OF METAL, NOT PLASTIC. NOT ONLY WAS THIS A FINANCIAL LIABILITY, IT IS A SAFETY HAZARD. ANYONE WHO INSPECTS THE ENGINE COMPARTMENT AT THE TIME OF INITIAL TROUBLE SHOOTING WILL BECOME SEVERELY BURNED BY HOT COOLANT BOILING OUT OF THE CRACK OF THE PLASTIC CROSSOVER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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