Ford Crown Victoria Complaints (2004)

138 consumer complaints on file.

#10523864July 9, 2013
STEERING
TL* THE CONTACT OWNS A 2004 FORD CROWN VICTORIA. THE CONTACT STATED WHILE DRIVING 10 MPH, HE TURNED THE STEERING WHEEL BUT HAD TO INCREASE HIS EFFORT. THE VEHICLE WAS TAKEN TO A MECHANIC FOR INSPECTION AND THEY STATED THAT THE STEERING COLUMN SHAFT WAS CORRODED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 126,298.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10522694July 1, 2013
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2004 FORD CROWN VICTORIA. THE CONTACT STATED THAT WHILE DRIVING 60 MPH, THE HEADLIGHTS FAILED BY BLACKING OUT FOR LONG PERIODS OF TIME. THE VEHICLE WAS NOT REPAIRED AND MANUFACTURER WAS NOT NOTIFIED. THE VIN WAS UNAVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 11,500. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10521456June 24, 2013
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2004 FORD CROWN VICTORIA. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE HEADLIGHTS STOPPED ILLUMINATING INTERMITTENTLY. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR DIAGNOSIS WHERE THE DIMMER SWITCH WAS REPLACED. THE FAILURE CONTINUED AFTER THE REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 150,000. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10505663April 9, 2013
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2004 FORD CROWN VICTORIA. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE HEADLIGHTS FAILED TO ILLUMINATE. THE MANUFACTURER WAS NOTIFIED AND INFORMED THE CONTACT THERE WAS NO RECALL AND OFFERED NO OTHER ASSISTANCE. THE VEHICLE HAD NOT BEEN REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 112,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10503420March 18, 2013
EXTERIOR LIGHTING
DRIVING TO WORK MY HEADLIGHTS WENT OUT. WOULD NOT TURN BACK ON. HELD THE LEVER TO KEEP THE HI-BEAMS ON AND APPROXIMATELY 8 MILES LATER RELEASED LEVER AND HEADLIGHTS CAME ON AND REMAINED ON FOR THE LAST COUPLE OF MILES TO MY OFFICE. PUSHING THE LEVER TO TURN ON HI-BEAMS DID NOT WORK, I HAD TO PULL AND HOLD THE LEVER TOWARD ME TO KEEP THE HI-BEAMS LIT. THIS IS THE THIRD TIME WITHIN THE LAST 2 MONTHS THAT THIS HAS OCCURRED AND IS A GRAVE SAFETY HAZARD... I HAVE SET UP AN APPOINTMENT AT FORD TO REPLACE THE LIGHTING CONTROL MODULE ($478) PLUS LABOR. SINCE THIS HAS BEEN A KNOWN ITEM FOR SOME TIME FORD SHOULD BE REQUIRED TO DO A RECALL FOR SUCH A SERIOUS EQUIPMENT FLAW. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10502514March 12, 2013
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2004 FORD CROWN VICTORIA. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE HEADLIGHTS FAILED SPORADICALLY. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 80,000 AND THE CURRENT MILEAGE WAS 84,000. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10494728January 25, 2013
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2004 FORD CROWN VICTORIA. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 30 MPH, THE HEADLIGHTS FAILED. THE HEADLIGHTS RE-ILLUMINATED AFTER APPROXIMATELY THIRTY MINUTES HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 130,000. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10488076December 12, 2012
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2004 FORD CROWN VICTORIA. WHILE DRIVING APPROXIMATELY 55 MPH, THE HEADLIGHTS BEGAN FLASHING INTERMITTENTLY. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 153,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10483208November 2, 2012
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2004 FORD CROWN VICTORIA. THE CONTACT STATED THAT THE HEAD LIGHTS WOULD TURN OFF SPORADICALLY. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE LIGHTING CONTROL MODULE NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 175,000 AND CURRENT MILEAGE WAS 177,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10474397September 9, 2012
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
HEAD LIGHTS WENT OUT WHILE DRIVING. STOPPED, PULLED OVER, DIDN'T WANT TO DRIVE AT NIGHT WITHOUT LIGHTS. CHECKED ALL FUSES, ALL SEEMED TO BE OK. FUMBLED WITH THE SWITCH AND WIRES AND CONNECTIONS, AND FOR AWHILE CONTEMPLATED HOW WE WOULD GET OURSELVES, AND THE CAR HOME WITHOUT ANY LIGHTS? STARTED THE CAR BACK UP AND THE LIGHTS WORKED.....RESUMED OUR DRIVE HOME....BUT LIGHTS WENT OUT AGAIN.....DECIDED TO RISK IT AND CONTINUED HOME WITHOUT HEAD LIGHTS. TOOK THE CAR TO A FORD SERVICE STATION THE NEXT WEEK, THEY SAID IT MUST BE THE SWITCH, PUT IN A NEW SWITCH AND SAID IT WAS FIXED.........PICKED IT UP AFTER WORK, AND HEADED FOR HOME, MADE IT A 1/4 MILE BEFORE THEY WENT OUT AGAIN. GOT ON THE INTERNET AND DISCOVERED THAT THIS IS APPARENTLY A VERY COMMON PROBLEM WITH THE CROWN VICTORIA AND TO FIX IT, IT TAKES A FORD RE-- DESIGNED LIGHTING CONTROL MODULE...TO THE TUNE OF ABOUT $500.00...FORD OBVIOUSLY KNOWS THIS IS A DESIGN AND SAFETY PROBLEM, WHY AREN'T THEY TAKING CARE OF THE PROBLEM.....BEFORE PEOPLE ARE KILLED???? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10472517August 26, 2012
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
I WAS AT DRIVE THROUGH TELLER WHEN THE AUTOMATIC HEADLIGHTS, AC, INSTRUMENT GAUGES, ODOMETER, AND SPEEDOMETER FAILED AT ONCE. INITIALLY THE DETERMINATION WAS IT WAS THE OVERDRIVE SWITCH IN THE GEARSHIFT, APPARENTLY A WIRE WAS SHORTING OUT BECAUSE IT TRAVELS IN AN AREA WHERE THE INSULATION WEARS AND SHORTS TO METAL. HOWEVER, AFTER HAVING DISCONNECTED THE OVERDRIVE AND WAITING FOR A REPLACEMENT WIRING HARNESS, THE AUTOMATIC HEADLIGHTS HAVE GONE OUT ALONG WITH THE PERMANENT HIGH BEAMS. IT WILL TURN ON THE LIGHTS IF YOU USE MANUAL LIGHTS INSTEAD OF AUTOMATIC HEADLIGHTS. ALSO HEADLIGHTS GO OUT ON THE INTERSTATE FOR NO REASON WHATSOEVER. RETURNED TO MECHANIC AND I WAS ADVISED THAT IT NEEDS A LIGHT CONTROL MODULE AND THAT THE LCM IS NOTORIOUS FOR FAILURES ESPECIALLY WITH HEADLIGHTS. COST OF REPLACING THE LCM IS EXORBITANTLY HIGH AND NO NEW PARTS ARE AVAILABLE THROUGH FORD AS THEY QUIT MAKING THEM. CARDONE SELLS THE LCM FOR SEVERAL HUNDRED DOLLARS INCLUDING CORE COST. FORD SHOULD NUT UP TO THIS ONE. THIS IS A DANGEROUS PRODUCT. PEOPLE CAN GET KILLED WHEN THEIR HEADLIGHTS SUDDENLY GO OUT AT HIGH SPEEDS AT NIGHT! TRUST ME. NOT ALL LANES ON THE INTERSTATE ARE LIT. THIS IS REALLY A DANGEROUS SITUATION. I NOW FORD LIKES TO COUNT BEANS, BUT IS IT REALLY WORTH RISKING HUMAN LIFE AND LIMB TO SAVE A FEW BUCKS? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10465624July 14, 2012
EXTERIOR LIGHTING
WE WERE DRIVING ON THE FREEWAY AT NIGHT AND HEADLIGHTS TURNED OFF. SINCE THEN, THE LIGHTS INTERMITTENTLY WORK. THEREFORE WE HAVE HAD TO CONTINUALLY HOLD THE FLASH BEAMS UP IN ORDER TO CONTINUE DRIVING SAFELY AT NIGHT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10455908April 20, 2012
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2004 FORD CROWN VICTORIA. THE CONTACT WAS DRIVING 35 MPH WHEN BOTH HEADLIGHTS FAILED TO ILLUMINATE. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE MANUFACTURER WAS NOTIFIED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 80,000 AND THE CURRENT MILEAGE WAS 80,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10455806April 19, 2012
EXTERIOR LIGHTING:HEADLIGHTS
HEAD LIGHTS FAILED SEVERAL TIMES. PROBLEM IS INTERMITTENT. APPEARS LIGHT CONTROL MODULE IS DEFECTIVE. FORD IS AWARE OF THIS PROBLEM, BUT IS UNABLE OR UNWILLING TO ISSUE A RECALL. THIS IS AN EXTREMELY DANGEROUS SITUATION. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10453142March 26, 2012
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2004 FORD CROWN VICTORIA. THE CONTACT STATED WHILE DRIVING 30 MPH AT NIGHT, THE HEADLIGHTS STOPPED ILLUMINATING. THE CONTACT ALSO STATED THAT THE HEADLIGHTS WOULD ILLUMINATE AND STOP ILLUMINATING ON THEIR OWN BECAUSE THE LIGHT CONTROL MODULE WAS DEFECTIVE. THE VEHICLE WAS NOT TAKEN TO HAVE THE FAILURE DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 88,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10451036March 9, 2012
ENGINE AND ENGINE COOLING, WHEELS
THE # 6 SPARK PLUG BLEW OUT OF MY ENGINES CYLINDER HEAD ALSO I HAVE A PROBLEM WITH AIR LEAKING FROM MY WHEELS & A VIBRATION AT HIGHWAY SPEEDS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10450580March 7, 2012
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2004 FORD CROWN VICTORIA. THE CONTACT STATED THAT WHILE DRIVING 45 MPH, THE FRONT AUTOMATIC HEADLIGHT FAILED WITHOUT WARNING. THE CONTACT PULLED OVER AND SHUT THE VEHICLE OFF. THE CONTACT RESTARTED THE VEHICLE BUT THE AUTOMATIC LIGHTS WERE STILL NOT WORKING. THE CONTACT ACTIVATED THE HEADLIGHTS WITH THE MANUAL SWITCH. THE CONTACT DID NOT TAKE THE VEHICLE TO A DEALER OR LOCAL MECHANIC. THE FAILURE MILEAGE WAS 125,000. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10445433January 26, 2012
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2004 FORD CROWN VICTORIA. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 50 MPH, THE HEADLIGHTS SHUT OFF WITHOUT WARNING AND WOULD NOT ILLUMINATE AFTER THE CONTACT ATTEMPTED TO RE-ENGAGE THE HEADLIGHTS. THE VEHICLE WAS NOT INSPECTED BY A DEALER NOR REPAIRED. THE MANUFACTURER WAS CONTACTED AND THEY OFFERED NO ASSISTANCE. THE FAILURE AND THE CURRENT MILEAGES WERE APPROXIMATELY 49,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10443030January 5, 2012
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
HEADLIGHT FAILURE OF BOTH LOW AND HIGH BEAM AT ALL SPEEDS. INTERMITTENT FAILURES BEGINNING AT END OF MARCH 2011 AT APPROXIMATELY 92,000 MILES AND FINALLY TOTAL FAILURE IN JUNE 2011. VERY DANGEROUS IF NOT IN SAFE LOCATION TO PULL OVER OR IN MIDDLE OF CRITICAL DRIVING MANEUVERS SUCH AS PASSING, SHARP TURNS, ETC. CONTACTED LOCAL FORD DEALER PARTS DEPARTMENT AND THEY CONFIRMED NO TECH BULLETINS ISSUED BY FORD OR OTHER RECALLS, AND COST OF REPLACEMENT LIGHT CONTROL MODULE, OR LCM, TO BE $511. CONTACTED FORD CUSTOMER RELATIONS VIA THEIR WEB SITE, AND IT WAS CONFIRMED THERE IS NO WARRANTY OR OTHER FORMAL ACTIONS-CONSIDERATIONS. HAVE OWNED PREVIOUS VERSIONS OF THIS FORD MODEL, ALL FOR A LONGER PERIOD OF TIME THAN THE SUBJECT 2004 CROWN VICTORIA MODEL, 1982 MERCURY GRAND MARQUIS, 1987 CROWN VICTORIA, 1991 CROWN VICTORIA, AND 1995 CROWN VICTORIA, AND NONE OF THEM HAVE EXHIBITED THIS PROBLEM. GIVEN THAT, THIS IS A FUNDAMENTAL DEGRADATION IN SAFETY, IN ADDITION TO A DECLINE IN DURABILITY AND RELIABILITY. UNDERSTAND NHTSA OPENED A CASE OR INVESTIGATION FILE PE08-066 IN LATE 2008 WHICH WAS CLOSED IN EARLY 2009, SO THAT WOULD HAVE OR IS NOT TAKING INTO ACCOUNT FAILURES OR RELATED INCIDENTS THAT OCCURRED AFTERWARDS. HAVE REPLACED LCM WITH NEW UNIT WHICH HAS CORRECTED THE PROBLEM FOR NOW.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10438872December 7, 2011
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2004 FORD CROWN VICTORIA. THE CONTACT STATED THAT THE HEADLIGHTS FAILED AND WOULD FLICKER ON AND OFF WHILE DRIVING 25 MPH. THE VEHICLE WAS TAKEN TO THE DEALER WHO ADVISED THAT THE MAIN ELECTRICAL MODULAR CONTROL BOX NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 179,734.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Ford Crown Victoria