Ford Crown Victoria Complaints (2004)

138 consumer complaints on file.

#10676479January 19, 2015
EXTERIOR LIGHTING
I TOOK THE CAR INTO FUTURE FORD TO REPLACE THE RECALLED HEADLIGHT MODULE. (I WAITED 7 MONTHS BEFORE THE MODULE WAS DELIVERED.) WHEN THEY REPLACED THE MODULE THEY SAID THE LIGHTS STILL WOULDN'T WORK. IT TOOK THEM 4 DAYS TO SOLVE THE PROBLEM AND THEY THEN CHARGED ME $1,051.56 INCLUDING A CAR RENTAL. I KNOW THE HEADLIGHTS WOULD COME ON IF YOU PULLED THE TURN INDICATOR SWITCH SINCE I TRIED THAT BEFORE DELIVERING THE CAR AND MY NEIGHBOR SAW THEM TURN ON ALSO. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10643922October 10, 2014
STEERING
WHEN MAKING A TURN, I FELT A HITCH IN THE STEERING,LIKE IT DOESN'T WANT TO TURN SMOOTHLY. IT HAS GOTTEN WORSE AND CHECKING UNDER THE HOOD REVEALS RUSTED STEERING COLUMN SHAFTS WITH UNIVERSAL JOINTS WITH NO ZERK FITTINGS. WHILE CHECKING WITH THE FORD PARTS COUNTER, I FOUND OUT THERE HAS BEEN A RECALL ON THESE PARTS.I CALLED FORD MOTOR COMPANY & GAVE THEM MY V.I.N. AND THEY TELL ME THERE IS NO RECALL ON THIS FOR MY VEHICLE. SO I DID AN INTERNET SEARCH AND FIND THAT THERE IS A RECALL ON THIS VERY SAME THING FOR 2005-2011 CROWN VICTORIA'S(FORD RECALL # 13S08). IF MY 2004 CROWN VICTORIA HAS THE SAME STEERING WITH THE SAME PARTS WITH THE SAME DEFECT, WHY IS IT NOT INCLUDED IN THE RECALL? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10631468September 8, 2014
STEERING
TL* THE CONTACT OWNS A 2004 FORD CROWN VICTORIA. WHILE DRIVING AT VARIOUS SPEEDS, THE STEERING WHEEL SEIZED AND REQUIRED EXCESSIVE FORCE TO MANEUVER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 118,565. UPDATED 10/22/14*CN THE CONSUMER STATED THE VEHICLE WAS DIAGNOSED BY THE DEALER. THE UNIVERSAL JOINTS IN THE STEERING SHAFT WERE CORRODED. THE 2005 CROWN VICTORIA WAS RECALLED FOR THE SAME THING. THE MANUFACTURER WAS NOTIFIED. UPDATED 4/6/2015 *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10626672August 20, 2014
VISIBILITY/WIPER
VEHICLE'S WINDSHIELD WIPERS ACTIVATED IN THE OFF POSITION AND WOULD NOT RESPOND TO OPERATOR'S ACTIONS. PROBLEM REQUIRED REMOVAL OF FUSE 17 TO STOP WIPER ACTION. PROBLEM MANIFESTED WITHOUT WARNING. DIAGNOSED AS FAULTY WIPER MOTOR DUE TO POOR DRAINAGE OF UPPER AND LOWER WIPER TRAYS AT AND AROUND THE LOCATION OF THE WIPER MOTOR. SOLUTION REQUIRED REPLACEMENT OF WIPER MOTOR; THOROUGH CLEANING OF UPPER AND LOWER WIPER TRAYS; REPLACEMENT OF WEATHERSTRIP ALONG LOWER WIPER TRAY; AND REPLACEMENT OF SCREEN AND GASKET OVER PASSENGER-SIDE AIR INTAKE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10618222August 1, 2014
STEERING
TL* THE CONTACT OWNS A 2004 FORD CROWN VICTORIA. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 70 MPH, THE STEERING WHEEL BECAME LOOSE. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS CONFIRMED THAT THE STEERING SHAFT NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 140,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10615864July 23, 2014
EXTERIOR LIGHTING
MY CAR WAS RECALLED IN APRIL FOR A LIGHTING DEFECT THAT CAN CAUSE THE HEADLIGHTS NOT TO WORK. SINCE MY HEADLIGHTS HAD JUST MALFUNCTIONED AND DIDN'T WORK, I WAS GLAD THE CAR WAS TO BE FIXED. I CALLED THE DEALER TO SCHEDULE THE REPAIR AND WAS TOLD THE PARTS WERE ON BACK ORDER. I CALLED AGAIN AND AGAIN AND THE PARTS ARE STILL NOT AVAILABLE. IT HAS BEEN ALMOST FOUR MONTHS WITHOUT HEADLIGHTS. THE CAR IS UNUSABLE AT NIGHT OF COURSE. FOUR MONTHS AND THEY CAN'T GET THE PART. UNBELIEVABLE! TALK ABOUT A SAFETY CONCERN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10599170June 18, 2014
ENGINE
TL* THE CONTACT OWNS A 2004 FORD CROWN VICTORIA. THE CONTACT STATED THAT THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER FOR A DIAGNOSTIC BUT THE FAILURE WAS UNABLE TO BE DUPLICATED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 15,000 AND THE CURRENT MILEAGE WAS 34,900.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10595353June 1, 2014
STEERING
STEERING COLUMN (LOWER SHAFT) WAS REPLACED BY ALL AMERICAN FORD IN PARAMUS NJ ON 25 OCTOBER 2011 WITH A LATER TYPE SHAFT (PER RECEIPT A 2006 PART NUMBER). STEERING NOW BINDS SEVERELY AT ANY SPEED, PARTICULARLY ALONG THE CENTER, IN MILD TURNS (SUCH AS ON A HIGHWAY). HAVE ATTEMPTED TO LUBRICATE THE U-JOINTS, BUT THE EFFECT IS ONLY TEMPORARY. VEHICLE IS UNSAFE TO DRIVE AT THIS POINT, AND IT IS UNACCEPTABLE THAT A CRITICAL SYSTEM SUCH AS STEERING SHOULD FAIL SO SHORTLY IN THE VEHICLES LIFE SPAN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10592837May 20, 2014
TL* THE CONTACT OWNS A 2004 FORD CROWN VICTORIA. THE CONTACT STATED THAT UPON MAKING A TURN, THE STEERING WHEEL SEIZED MAKING THE VEHICLE DIFFICULT TO CONTROL. THE CONTACT MENTIONED THAT THE FAILURE OCCURRED WHEN EVER HE WAS MAKING A TURN AT VARIOUS SPEEDS. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE LOWER STEERING SHAFT NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE AND CURRENT MILEAGE WERE 160,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10588775May 16, 2014
EXTERIOR LIGHTING, ELECTRICAL SYSTEM
PARKING LIGHTS COME ON SOMETIMES WHEN THE LIGHT SWITCH IS TURNED ON. HEADLIGHTS WORK FINE, INCLUDING BRIGHTS. PARKING LIGHT SWITCH SETTING CONTROLS ALL OTHER LIGHTS. I WAS TOLD BY MY MECHANIC THAT THE LIGHTING CONTROL MODULE WAS TO FAULT. WHEN THE OTHER LIGHTS (INCLUDES TAIL LIGHTS, TAG LIGHT, FRONT PARKING AND SIDE LIGHTS) DON'T COME ON, IT PRESENTS AN OPPORTUNITY FOR A MOVING VIOLATION ON THE ROAD AT NIGHT. OBVIOUSLY, THIS PREVENTS MY DRIVING AT NIGHT. THE LAW HERE STATES THAT YOU GET A TICKET FOR AN UNSAFE VEHICLE, YOU CANNOT DRIVE THE CAR HOME, THE CAR IS PUT IN IMPOUND UNTIL YOU CAN MOVE IT TO REPAIR IT. QUITE A COSTLY EXPERIENCE I WOULD IMAGINE. THIS WAS A PREVIOUS POLICE INTERCEPTOR. HOW DID THEY GET AWAY WITH IT? THERE NEEDS TO BE A RECALL ON THIS LIGHTING CONTROL MODULE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10588498May 15, 2014
STEERING, VISIBILITY/WIPER, EXTERIOR LIGHTING
THE STEERING COLUMN TIGHTENS UP PERIODICALLY, RESULTS IN HARD STEERING, HAVE BEEN USING WD40 TO LOOSEN UP , NOTICED RECALL FOR 2005 MODEL YEARS AND UP. BLOWER MOTOR SHUTS DOWN PERIODICALLY RESULTING IN LOSS OF VISION FROM LACK OF DEFROSTERS, PROBLEM IS A HARD TO REACH CONNECTOR PLUG UNDERNEATH HOOD,TRIED CLEANING,WILL NOT CLEAR PROBLEM,NO CORROSION NOTICED.HEADLIGHTS REPAIRED UNDER RECALL, LIGHTING CONTROL MODULE REPLACED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10583651April 19, 2014
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
THE HEADLIGHTS STOPPED WORKING AT NIGHT TIME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10578715April 7, 2014
STEERING, ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:MANIFOLD/HEADER/MUFFLER/TAIL PIPE, ENGINE AND ENGINE COOLING
DRIVING S ON M-10 FROM I-94 TO I-75 ENTRANCE RAMP. I ENTERED THE RAMP AT 25- 30 MPH WHEN THE STEERING LOCKED UP, I COULD NOT TURN THE WHEEL. BEFORE I KNEW IT I HIT THE CURB AND THEN ROLLED OVER APPROX. 3 TIMES DOWN AN EMBANKMENT AND FINALLY HITTING A CONCRETE BARRIER WHICH STOPPED THE CAR. AFTER THE ACCIDENT, THE HEAT SHIELD FROM THE DRIVERS SIDE EXHAUST MANIFOLD WAS FOUND UNDER THE CAR, YOU COULD SEE IT RUSTED OFF AND YOU COULD SEE THE MARKS ON IT WHERE IT JAMMED THE STEERING SHAFT AND THE ENGINE BLOCK (STILL HAVE THE PART). BECAUSE OF THE COST CUTTING IN MATERIALS IN THE MANUFACTURING OF THIS HEAT SHIELD OUT OF SHEET METAL AND NOT OUT OF STAINLESS STEEL IT IS THE CAUSE OF THIS ACCIDENT. NOW BECAUSE OF THIS INFERIOR DESIGN AND THE ACCIDENT IT CAUSED, I'M DEALING WITH TBI, PTSD, PBA, NECK INJURY, LOWER BACK INJURY (WHICH IS AFFECTING MY LEGS MAKING IT DIFFICULT TO WALK). A FEW DAYS BEFORE THE ACCIDENT I GRADUATED WITH A BACHELORS DEGREE IN MARKETING, BUT NOW BECAUSE OF MY INJURIES I AM UNABLE TO WORK. THIS NEEDLESS ACCIDENT HAS CAUSED ME FINANCIAL HARDSHIP, I LOST MY HOME, UNABLE TO PAY MY STUDENT LOANS, UNABLE TO PAY MY BILLS. THIS ALL STEMS FROM SOMEONE AT FORD'S DECIDING TO CUT COSTS IN THE MANUFACTURING OF THE HEAT SHIELD OUT OF SHEET METAL INSTEAD OUT OF STAINLESS STEEL. FORD SHOULD HAVE REALIZED THAT A MAJORITY OF THESE CROWN VICTORIA'S ARE OWNED IN AREAS WHERE SALT IS USED IN THE WINTER. YOU WOULD THINK FORD'S BEING LOCATED IN DEARBORN, MICHIGAN WOULD USE COMMON SENSE IN THEIR DESIGN OF THIS PART, KNOWING SALT IS HEAVILY USED IN SNOW REMOVAL IN MICHIGAN. THEY SAVED A FEW DOLLARS, BUT IN DOING SO THEY RUINED MY LIFE !! I JUST WONDER HOW MANY ACCIDENTS WHERE CAUSED BY THIS POOR DESIGN? I WONDER HOW MANY OTHER LIVES HAVE BEEN RUINED AND DON'T REALIZE IT WAS CAUSED BY THIS DEFECTED DESIGN. I WAS JUST LUCKY TO FIND THE PART TO SHOW WHAT CAUSED THIS ACCIDENT. ..UPDATED 05/20/14 *BF...UPDATED 08/10/15*BF UPDATED 8/17/17*CN
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10576105April 1, 2014
EXTERIOR LIGHTING
THE HEADLIGHTS SHUT OFF WHILE DRIVING AT NIGHT AND HAD TO PULL AND HOLD THE HIGHBEAM/FLASH TO PASS LEVER. THE HEADLIGHTS NOW TURN OFF INTERMITTENTLY AND MORE FREQUENTLY AND THIS IS A HUGE PROBLEM SAFETY WISE AND EXPENSIVE WHEN A COP PULLS ME OVER AND GIVES YOU A CITATION! NOW THE HEADLIGHTS GO OFF FOR LONGER PERIODS AND MORE FREQUENT AND IM AFRAID TO GO OUT AT NIGHT WITH THIS ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10565145February 20, 2014
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2004 FORD CROWN VICTORIA. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE HEADLIGHTS SUDDENLY MALFUNCTION AND SHUT OFF. THE VEHICLE WAS NOT TAKEN TO A DEALER FOR A DIAGNOSTIC. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE AND CURRENT MILEAGE WAS 150,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10562388January 31, 2014
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2004 FORD CROWN VICTORIA. THE CONTACT STATED WHILE DRIVING WITH THE HEADLIGHTS ON THEY WOULD SUDDENLY MALFUNCTION AND SHUT OFF. THE CONTACT INDICATED THAT TURNING THE HEADLIGHT SWITCH ON AND OFF OR TURNING THE SWITCH FROM LOW TO HIGH BEAM WOULD CORRECT THE DEFECT. THE FAILURE WAS NOT DIAGNOSED NOR WAS THE VEHICLE REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 140,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10560260January 16, 2014
STEERING, WHEELS
BEGINNING IN SUMMER 2013, STEERING BECAME NOTICEABLY TIGHTER WHEN MAKING SLOW SPEED TURNS. NOVEMBER 2013 THE VEHICLE WAS BROUGHT TO A FORD DEALERSHIP TO HAVE AN ALIGNMENT DUE TO TIRES CONTINUOUSLY WEARING ON INSIDE WALLS, WHICH I SUSPECT IS DUE TO THE STEEL WHEEL RECALL (NHTSA CAMPAIGN NUMBER: 07V079000) BUT FORD WILL NOT HONOR IF THE CAR IS IN PRIVATE POSESSION. AFTER THE VEHICLE WAS SERVICED, I WAS ADVISED THE STEERING SHAFT WAS SEVERELY CORRODED. UPON RESEARCH, I DISCOVERED OTHER OWNERS EXPERINCING THE SAME ISSUES. FORD ISSUED A RECALL (FORD RECALL #13S08) TO INSPECT AND REPLACE THE UPPER AND LOWER STEERING SHAFT ONLY FOR 2005-2011 MODELS. THE DEALERSHIP ADVISED ME TO CONTACT FORD DIRECTLY, AND I DID. I EXPRESSED MY CONCERNS THAT THIS IN AN IMMEDIATE SAFETY CONCERN AND FEEL THAT IT SHOULD BE INCLUDED IN THE RECALL. I WAS ADVISED BY FORD THAT THEY SPOKE WITH THE SERVICE MANAGER AT MY DEALERSHIP AND VERIFIED THAT MY CAR IS INDEED HAVING ISSUES THAT ARE EXACTLY LIKE THE RECALL INCLUDED. I WAS TOLD THAT MY CAR WAS NOT INCLUDED IN A RECALL AND THAT THEY WOULD KEEP MY INFORMATION ON FILE FOR THEM TO REVIEW IN THE EVENT OF A FUTURE RECALL. I AM HAVING AN INDEPENDENT MECHANIC REPLACE THE UPPER AND LOWER SHAFT AS SOON AS POSSIBLE BECAUSE OF THE HIGH CHANCE IT COULD BECOME DISENGAGED AND RENDER THE VEHICLE INOPERABLE. I STRONGLY URGE THE NHTSA TO INVESTIGATE THIS AND OTHER CASES OF 2004 CROWN VICTORIA (CVPI) OWNERS WHO COMPLAIN OF BOTH THE STEERING ISSUE AND THE RECALL THAT FORD FAILS TO FIX ON THE STEEL WHEELS. THE VEHICLE IS NO LONGER IN FLEET USE, BUT THAT DOES NOT MAKE THE UNDERLYING PROBLEM OF THE DEFECTIVE STEEL WHEELS NOT THE RESPONSIBILITY OF FORD. THEY NEED TO INSPECT AND REPLACE THE WHEELS JUST AS THEY WOULD FOR ANY OTHER RECALL REGARDLESS OF THE CURRENT OWNER, HOW A RECALL SHOULD WORK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10554845December 4, 2013
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2004 FORD CROWN VICTORIA. THE CONTACT STATED THAT THE HEADLIGHTS INTERMITTENTLY FAILED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED ABOUT THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 132,000. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10544230September 18, 2013
STEERING, EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2004 FORD CROWN VICTORIA. THE CONTACT STATED THAT WHILE DRIVING 55 MPH, THE HEAD LIGHTS FAILED. THE CONTACT ALSO STATED THAT A FEW MONTHS LATER, THE STEERING WHEEL BECAME DIFFICULT TO TURN. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION WHERE THEY STATED THAT THE STEERING SHAFT NEEDED TO BE REPLACED AND THAT THEY COULD NOT DETERMINE THE CAUSE OF THE HEADLIGHT FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 68,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10532836July 31, 2013
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2004 FORD CROWN VICTORIA. THE CONTACT STATED THAT WHILE TRAVELING VARIOUS SPEEDS, THE HEADLIGHTS FAILED. THE CONTACT MENTIONED THAT THE FAILURE RECURRED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE FAILURE COULD NOT BE DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED ABOUT THE FAILURE. THE FAILURE MILEAGE WAS 86,947.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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