Ford Crown Victoria Complaints (2004)

138 consumer complaints on file.

#11001161June 24, 2017
EXTERIOR LIGHTING
FORD SENT ME A WRITTEN SAFETY RECALL NOTICE 15S39 NHTSA 16V-861 INSTRUCTING ME TO APPROACH MY FORD DEALER TO OBTAIN INSTALLATION OF A LCM BYPASS KIT THAT WILL CORRECT A POTENTIAL HEADLIGHT PROBLEM. I RECEIVED EARLIER LETTERS INFORMING ME THAT FORD WAS SEARCHING FOR A FIX. WHEN I CONTACTED THE DEALER NO SUCH FIX WAS AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10979097April 18, 2017
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2004 FORD CROWN VICTORIA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V861000 (EXTERIOR LIGHTING); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10960211March 12, 2017
STEERING
LOWER STEERING SHAFT LOOSE RUSTED FRONT END WOBBLES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10939755January 4, 2017
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2004 FORD CROWN VICTORIA. THE CONTACT STATED THAT THE HEADLIGHT CONTROL MODULE MALFUNCTIONED. THE DEALER REPAIRED THE SAME FAILURE ONE YEAR AGO. THE VEHICLE WAS NOT REPAIRED, BUT THE FAILURE OCCURRED ON NUMEROUS OCCASIONS. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 80,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10915813November 2, 2016
SUSPENSION, EXTERIOR LIGHTING
2004 FORD CROWN VICTORIA. CONSUMER REQUESTS FOR INVESTIGATION/ACTION ON CONTINUED AXLE, BEARING FAILURES, DEFECTS (POTENTIAL CATASTROPHIC LOSS OF CONTROL AND ALLEGEDLY DEFECTIVE AIRBAGS TO PROTECT VICTIMS) COLLAPSE OF SAFETY RECALL SYSTEM. *SMD THE CONSUMER STATED FORD DID SOME RECALL WORK ON THE 2003 MODELS WITH REGARDS TO THE REAR AXLES AND BEARINGS. HOWEVER, THE NEGLECTED TO CORRECT THE DEFECT IN THE 2004 AND POSSIBLY LATER MODELS. ALSO, THE LIGHTS WERE DEFECTIVE AND IT TOOK AN ENTIRE DECADE TO RECTIFY THE ISSUE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10902077August 28, 2016
EXTERIOR LIGHTING
THE HEADLIGHTS DO NOT COME ON
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10898384August 24, 2016
EXTERIOR LIGHTING
HEAD LIGHTS NO LONGER ARE OPERATING. WAS DRIVING AT NIGHT AND THEY WENT OUT AND WILL NOT GO ON AGAIN. HAVE TRIED TO HAVE THEM OPERATE AGAIN AND AGAIN AND NO LUCK. WHEN WILL RECALL PARTS BE AVAILABLE AS THIS VEHICLE IS NOT ABLE TO OPERATE AT NIGHT , IN FOG ,OR IN HEAVY RAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10883019July 6, 2016
EXTERIOR LIGHTING
RECALL # 15S39, PERTAINING TO HEADLIGHT MODULE AND SOLDERING PROBLEMS CAUSING THE HEADLIGHTS TO GO OUT. MY HEADLIGHTS HAVE GONE OUT. IT HAS BEEN CHECKED FOR FUSE PROBLEMS AND BULBS BURNT OUT. NOT THE PROBLEM. CONTACTED THE MANUFACTURER AND 2 DEALERSHIPS. ALL SAID THE PART IS NOT AVAILABLE AND THEY DO NOT KNOW WHEN IT WILL BE AVAILABLE. THEIR REMEDY WAS THAT I WALK. IT HAS BEEN SINCE DECEMBER 21, 2015 SINCE THE RECALL LETTER WAS SENT OUT. IT TOO HAD NO REMEDY, OR WHEN THE PART WOULD BE AVAILABLE. FORD HAS NO PLANS TO FIX THE PROBLEM. MY HEADLIGHTS WENT OUT WHEN I WAS DRIVING AT NIGHT ON THE FREEWAY. WITH NO HEADLIGHTS I CAN NOT DRIVE AT NIGHT, DURING FOGGY WEATHER, OR DURING RAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10871544May 31, 2016
WHEELS
FORD RECALL FOR CRACKS IN POLICE INTERCEPTOR WHEELS THAT WAS CANCELLED AND REMOVED FROM OASIS DATABASE IF WHEELS ARE NOT ON A LAW ENFORCEMENT VEHICLE ANY LONGER. WHEEL IS MARKED WITH THE NUMBERS OF THE DEFECTIVE ONES AND HAS A VISIBLE CRACK AND CREAKS AND WON'T HOLD A BALANCE AND WOBBLES WHILE DRIVING ON HIGHWAY AND LOOSES AIR . WHEEL IS UNSAFE IN ANY USAGE AND WILL EVENTUALLY FAIL AT ANY GIVEN POINT IN TIME WEATHER POLICE OR PRIVATE AND SHOULD BE REPLACED BY FORD UNDER RECALL REGARDLESS OF ANY PRIOR NOTES. RECALL WORK WAS STARTED BUT NOT COMPLETED AS ALL WHEELS WERE REPLACED BUT ONE BEFORE BEING SOLD TO ME BY RUSSIA POLICE DEPARTMENT, SINCE THE OTHER WHEELS WERE FOUND TO BE DEFECTIVE THIS LAST WHEEL IS NO DIFFERENT AND SHOULD BE REPLACED UNDER RECALL AS ITS UNSAFE TO USE. FORD STILL COVERS UNSAFE STEERING LINKAGE AND LIGHT MODULES REGARDLESS OF OWNERSHIP YET REFUSES TO REPLACE AN UNSAFE WHEEL THAT CAN EVENTUALLY CAUSE AN ACCIDENT AND HARM TO THE DRIVER AND ANY OTHER VEHICLE NEARBY AS WELL. A SAFETY DEFECT SHOULD BE TAKEN CARE OF REGARDLESS OF OWNERSHIP. I WAS ABLE TO DO A SCREEN CAPTURE OF THE RECALL THAT WAS NOT FULLY COMPLETED BEFORE FORD REMOVED IT FROM OASIS AFTER LEARNING IT WAS PRIVATELY OWNED NOW.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10854316April 8, 2016
WHEELS
TL* THE CONTACT OWNS A 2004 CROWN VICTORIA. THE CONTACT STATED THAT THE VEHICLE HAD THREE MANUFACTURER RECALLS THAT NEEDED TO BE COMPLETED BY THE DEALER; HOWEVER, THEY WERE NOT COMPLETED WITHIN A REASONABLE TIME FRAME. THE DEALER WAS NOTIFIED SEVERAL TIMES THAT THE WHEEL WELLS HAD A PREMATURE LEAK OF AIR AND THAT THE TIRES HAD TO CONSTANTLY BE REFILLED WITH AIR. THE MANUFACTURER AND THE DEALER INDICATED THAT BECAUSE THE CONTACT WAS NOT A GOVERNMENT OFFICIAL, THEY WERE NOT REQUIRED TO COMPLETE THE RECALL REPAIR FOR ONE OF THE THREE RECALLS. THE CONTACT INDICATED THAT THE DEALER WAS TO SCHEDULE THE REPAIRS FOR THE OTHER TWO RECALLS AND WAS UNCERTAIN OF WHEN THE WHEELS WOULD BE EITHER REPLACED BY THE DEALER OR AN INDEPENDENT REPAIR SHOP. THE TIRES HAD NOT YET BEEN REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE MORE THAN TWICE. THE FAILURE MILEAGE WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10837687February 23, 2016
ENGINE
UNINTENDED ACCELERATION: I WAS IN HEAVY CITY TRAFFIC. WITHOUT WARNING, MY ENGINE STARTED TO RACE FULL SPEED. (IN A CROWN VICTORIA, THAT'S VERY FAST). THE ONLY WAY TO SLOW IT WAS TO PUSH THE BRAKE AS HARD AS I COULD. FINALLY GOT IT PULLED OVER AND STOPPED. EVEN IN NEUTRAL, THE ENGINE RACED FULL SPEED. VERY FRIGHTENING!!! A MAN CAME FROM TIPTON FORD IN NACOGDOCHES, TX AND TOOK IT TO SHOP. THEY INSTALLED (1-2W7Z*9F715*BA VALVE ASY - THROTTLE AIR BY-PASS). CHARGED ME $278.00!! I HAVE NEVER HAD ANY MECHANICAL REPAIRS TO THIS CAR. I HAVE ALWAYS TRUSTED THIS CAR TO BE SAFE. NOW THAT SECURITY HAS BEEN TAKEN AWAY. I UNDERSTAND THERE IS A LAWSUIT INVOLVING THIS PROBLEM. IF SO, I WANT MY MONEY BACK !!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10825571February 11, 2016
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2004 FORD CROWN VICTORIA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V861000 (EXTERIOR LIGHTING); HOWEVER, THE PARTS TO DO THE RECALL REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 03/29/16.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10820349January 14, 2016
STEERING
VEHICLE BECAME INCREASINGLY HARD TO STEER AT ALL SPEEDS OVER A PERIOD OF SEVERAL MONTHS. THE STEERING WHEEL WOULD BIND AND BECOME STIFF AT MULTIPLE POSITIONS DURING TURNS, BUT COULD STILL BE STEERED WITH ADDITIONAL EFFORT. DURING LOW SPEED TURNING IT WOULD TAKE AN UNREASONABLE AMOUNT OF EFFORT TO STEER THE VEHICLE. INVESTIGATION AND INSPECTION REVEALED THAT THE MULTIPLE UNIVERSAL JOINTS ON THE STEERING LINKAGES IN THE ENGINE COMPARTMENT WERE HEAVILY RUSTED AND CORRODED, RESULTING IN POOR MOVEMENT AND THE STIFF STEERING. LINKAGES WERE CLEANED AND LUBRICATED AND STEERING RETURNED TO NORMAL. DURING REPAIR IT WAS NOTICED THAT THE EXHAUST HEAT SHIELD WAS ALSO HEAVILY CORRODED AND BEGINNING TO SEPARATE FROM THE MOUNTING HARDWARE. IF THE HEAT SHIELD SEPARATES FROM THE EXHAUST MANIFOLD IT WILL INTERFERE WITH THE STEERING LINKAGES. THE HEAT SHIELD WAS REMOVED. I BELIEVE THAT OTHER MODEL YEARS WERE RECALLED FOR BOTH OF THESE ISSUES. ACCORDING TO NHTSA THERE ARE NO RECALLS ON MY VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10764243September 16, 2015
STEERING
TL* THE CONTACT OWNS A 2004 FORD CROWN VICTORIA. WHILE DRIVING 55 MPH, THE STEERING WHEEL SEIZED WITHOUT WARNING. THE CONTACT STATED THAT THE FAILURE OCCURRED SEVERAL TIMES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 140,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10764255September 16, 2015
STEERING
TL* THE CONTACT OWNS A 2004 FORD CROWN VICTORIA. THE CONTACT STATED THAT WHILE DRIVING 25 MPH, THE STEERING WHEEL SEIZED MAKING IT DIFFICULT TO MAKE A LEFT TURN. IN ADDITION, THE CONTACT STATED THAT THE STEERING WHEEL WAS RUSTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 106,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10749654August 19, 2015
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2004 FORD CROWN VICTORIA. WHILE DRIVING APPROXIMATELY 55 MPH AT NIGHT, THE HEADLIGHTS BECAME INOPERABLE WITHOUT WARNING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 92,000. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10749002August 16, 2015
STRUCTURE:BODY
TRUNK LID TORSION BAR FAILED, FORTUNATELY AFTER DRIVER AND PASSENGER HAD JUST REMOVED ITEMS FROM TRUNK. DUE TO THE WEIGHT OF THE TRUNK LID ON THIS VEHICLE, WE WOULD HAVE BEEN SERIOUSLY INJURED IF THE TRUNK LID HAD FALLEN ON US.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10747791August 11, 2015
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2004 FORD CROWN VICTORIA. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE HEADLIGHTS FAILED WITHOUT WARNING. THE CONTACT STATED THAT THE HIGH BEAMS HAD TO BE TURNED ON IN ORDER FOR THE VEHICLE TO BE DRIVEN AT NIGHT. THE FAILURE RECURRED THREE TIMES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 67,000. THE VIN WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10706275April 17, 2015
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2004 FORD CROWN VICTORIA. WHILE THE VEHICLE WAS PARKED WITH THE HEADLIGHTS ACTIVATED, THE LOW BEAM HEADLIGHTS FAILED TO FUNCTION INTERMITTENTLY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 65,000. MA 08/06/15 THE CONSUMER STATED THE VEHICLE WAS REPAIRED UNDER RECALL. UPDATED 8/14/15 *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10693533March 11, 2015
STEERING
WHILE STEERING, THE STEERING COLUMN SEEMS TO LOCK AND CLICK WHEN MOVING FROM SIDE TO SIDE. COULD ACTUALLY FEEL IT THRU THE STEERING WHEEL. IT GETS HARD TO TURN AND HAVE TO FIGHT IT TO MOVE THE STEERING WHEEL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Ford Crown Victoria