Ford Bronco Sport Complaints (2021)

677 consumer complaints on file.

#11553486November 3, 2023
SERVICE BRAKES
Like all the other complaints my 2021 Bronco Sport (Badlands) makes the worst LOUD noise when backing up and braking. It is not a little noise, it is a "wake up the neighbors" noise and it is hard not to flinch every time we get in the car and it sets the tone. Then we have to explain to everyone. That noise wouldn't happen if something wasn't very wrong with the car!!! I am shocked to see so many complaints and nothing is being done to protect drivers. This is not a cheap vehicle and I have owned Expeditions, an Edge, and F150's. Ford was a favorite until now. This happens every time not once in a while.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11551786October 25, 2023
ELECTRICAL SYSTEM, ENGINE
I was on my way to work and as I approached a 4-way intersection, the auto-stop feature on the vehicle shut the engine off. The vehicle's instrument panel started blinking then went completely black. The vehicle became completely disabled... the hazard lights were only functioning intermittently. I tried to re-start the vehicle without success and was not able to shift to neutral. The vehicle was in the middle of the road, so I called a tow to carry it to the dealership. The dealership was able to replicate the issue and blamed it on a 'dead-cell' battery. The dealership even said that the vehicle did the same thing to them once their booster pack was removed, so a simple jump from another vehicle would not have temporarily solved the issue. Before the incident, the vehicle gave absolutely NO warning or indication that the battery levels were low. I cannot believe that with all of the modern vehicle technology available, Ford did not develop a 'low-battery' warning light for their vehicles. I expect Ford to pay for every tow needed in the future due to a dead battery that completely disables the vehicle in the middle of the street.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11550344October 17, 2023
AIR BAGS, VEHICLE SPEED CONTROL, SERVICE BRAKES
The contact's mother owns a 2021 Ford Bronco Sport. The contact stated that while the vehicle was parked with the engine turned on and the transmission shifter in the park position, the engine began to rev and the vehicle suddenly experienced unintended acceleration and crashed into a brick building. During the incident, the braking system malfunctioned and did not stop the vehicle, and only the driver's side leg air bags were deployed. No other air bags in the vehicle were deployed during the crash. The driver sustained bruising to both legs, a left leg laceration, and a neck injury. The front passenger sustained a neck injury and the rear driver's side passenger sustained a torso bruise from the seat belt. All occupants received medical treatment at the scene. A police report was taken. The vehicle was destroyed and towed away. The contact indicated that the collision avoidance system had also malfunctioned and did not prevent the crash from occurring. The manufacturer and local dealer were not notified of the failures. The failure mileage was unavailable.
Crash:
Yes
Fire:
No
Injuries:
3
Deaths:
0
#11550252October 16, 2023
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
While driving today, this car abruptly stopped in the middle of the road. it would not restart and it was puttering over and over and popping for no reason it was resulted in me being stranded in the middle of a busy arterial for three hours. I called roadside assistance to jumpstart the vehicle and within three minutes it did the same thing is shut down at the corner. I was able to get into a parking lot and assess the issue and I actually had them jumpstart once again. I sat for 15 minutes and drove to an auto shop. They stated that there was no issue with the starter battery or alternator. However, there was a PCM code that popped up, which was related to the computer system of the vehicle. This was a very scary occurrence and I cannot believe that Car just randomly stops in the middle of the road while driving. My brother who owns his car drives over the highway every other day between two cities and I cannot imagine what will happen if they shut down on the highway.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11549876October 13, 2023
SERVICE BRAKES
A loud moan is noted when the car is reversing. I have taken it to the dealer and was told they couldn’t find anything wrong with the vehicle. I have recorded the sound to show the dealer because I have another appointment for the same issue on October 30, 2023.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11549865October 13, 2023
SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC
The contact owns a 2021 Ford Bronco Sport. The contact stated that while driving at an undisclosed speed and attempting to slow the vehicle, the vehicle failed to slow as intended. The contact also stated that the brake pedal was firm, requiring more distance than usual for the vehicle to come to a complete stop. No warning lights were illuminated. The vehicle was taken to the dealer, who determined that the front and rear brake pads had abnormal wear, causing damage to the rear rotors. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 21V922000 (Service Brakes, Hydraulic), but the VIN was not included. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 60,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11549328October 11, 2023
ELECTRICAL SYSTEM, ENGINE
Engine alternator failed at approximately 50,000 miles. The bearing failed and the pulley ultimately sheared off. We own 5 of these vehicles and 3 of the 5 have had this issue. The water pump also failed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11549121October 10, 2023
ENGINE
Stopped at Red Light on Southbound Groesbeck Hwy & Martin Rd in Warren, MI and engine and all dash lights went out without warning and could not restart car. Was stuck in middle lane of 50 mph traffic with car stuck in gear and no way to push out of traffic. Very dangerous position to be in. Had to call a local tow truck flatbed to puts skids under all four tires to load on flatbed to move car to Crest Ford dealership at a cost of $140.00
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11549110October 10, 2023
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
My 2021 Bronco failed our family on Friday. The Bronco failed to start upon pressing the start and brake pedal. The main console panel started flashing then cycling through all kinds of failure alerts. There was a series loud noises from the engine, the headlights flashed off and on for over 3 minutes and then the engine started smoking. The doors would not open and we were stuck inside while the engine was smoking. That smoke came through the air vents as well. Finally, I was able to get my door open though couldn’t open my son’s rear passenger side door from the outside. He was stuck inside for what seemed like forever. He was able to open it finally and I carried him inside. My son’s legs are paralyzed and he does not walk. My main concern was getting him to a safe place as I was scared to death that the engine was going to explode in that moment. The engine smoke started to ease up however the electrical burning smell was overwhelming. This all took place in my garage. The trunk would not unlock and my key fob would not engage with the vehicle at all during this time. The trunk hatch lock finally disengaged and I was finally able to get his wheelchair out. Everything failed. I could not get the Bronco into neutral at any point. The Bronco is currently at my local Ford dealer where I was told I have to wait a week before it can even be looked at. I was told "it's just the battery...." There is NO way my experience was "just the battery." As of 10/10/2023 no one from corporate or the dealer has reached out to me. Once I got to the dealer (Jarret Gordon Ford Davenport), they were so dismissive of me. The service advisor never even asked if my son or myself were OK.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11548015October 3, 2023
SERVICE BRAKES, POWER TRAIN, UNKNOWN OR OTHER
When reversing there is the absolute worst extremely loud embarrassing metallic screeching sound, considerable to a ships horn. Once you press brake fully and come to a complete stop the sounds ceases, let go of the brake it come right back. You can put it in drive and then back to reversing, same thing. Dealership was informed in 2022, said they fixed it. Spring/Summer of 2023 after complaining again was told part was ordered, could not be told what part. September 2023 was told no part was ordered, issue was fixed. October 2023 had a male take my bronco in for repairs and answers, parts are now reordered, parts are back ordered since this is a recall, no time frame on repair. When you check my vin for recalls, all recalls are closed. I am under the impression that my Dealership never has done recall work and only clearing them off as completed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11548006October 3, 2023
LANE DEPARTURE: ASSIST, LANE DEPARTURE: WARNING, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
While driving vehicle will flash place hands on wheel while hands are on the wheel. It will then turn off sound system and cut off adaptive features until I shake my steering wheel irrationally to the left and right. It will also jerk the vehicle into other lanes to try and correct to stay in lane, while I'm inside of the lines issuing the adaptive driving features. If there is a break in the lines, ie: turning lane or intersection the adaptive wants to jerk course into other lanes. While driving down the expressway, if a car on either side brakes around me the collision control takes over and slams on the brakes. Most of the limits near me are 70!! Going 70 and slamming down to 50 before i can regain control has almost gotten me killed several times here in Florida!! I've informed dealership, but they claim the sensors are not throwing codes. This also has been happening since purchasing this vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11547999October 3, 2023
UNKNOWN OR OTHER
Since dec 2021, buying vehicle, I've not had real heat, you can turn heat to 86 and above and have heat, nothing in between. Was told they needed to speak to engineer to fix problem. I took it back in needing heat again, and was told if I only use automatic and set temperature, I could have a temporary solution for zero heat and they would find a more permanent solution. My vehicle is almost 2 years old and i still have not had an engineer diagnose and fix my heat. I've been told by dealership that temporary fix should be sufficient or to sell my bronco.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11547995October 3, 2023
SERVICE BRAKES
There is a known issue with 2021-2022 Ford Bronco Sports with the rear brakes. When in reverse, and the brakes are pressed, they make a loud moaning sound. The fix issued by Ford in 2022 states that any of this model produced prior to 9/23/22 are experiencing the noise. The recommended action is to replace the calipers and bushings. This has been done on my vehicle, but the moaning continues. I have been told by the dealership that I will just have to deal with it, but I do not feel safe in the vehicle. The car is making a noise it should not, and I do not know if this is causing harm to any other parts of my brake system or not. I do not want to endanger mine or anyone else's life and Ford has no resolution.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11547993October 3, 2023
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
Bought 2021 bronco sport in Dec 21. Since my engine has stuttered and started to die. The panel starts falling as if it is sitting off. This is not the auto engine shut off while idling at a light issue. Upon starting the engine you can hear a ticking and on every certain revelation the vehicle will sputter and start to cut off. It has died on 2 occasions in my driveway, but not yet on the road. It will stutter and start to die almost always in idle, especially in park, but it will do it and stay losing power mainly while driving low speeds or when not pressing gas pedal. I received recall and was told part was not available and didn't know when it would be available and have never been told part was available, but miraculously my recall order was closed without parts ever being replaced. This is like mist of the 8 recalls on this vehicle. 6 recalls where made before the vehicle came off of the train car. 6 recalls were still active the night I drove off the lot AFTER SERVICE WAS CLOSED. My first service was flat spots in my tires from sitting in a train car in Florida heat for 3 months, no parts were replaced, feb and March of last year the recall was closed before my car was in the shop... My dealership is clearing recalls and not reels my vehicle. They are taking advantage of my mental disabilities.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11546478September 25, 2023
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
The contact owns a 2021 Ford Bronco Sport. The contact stated while driving at approximately 30 MPH and depressing the brake pedal, the contact heard an abnormal squeal coming from the front brakes. The contact stated he had not observed any warning lights being illuminated. The contact stated that the failure was intermittent but had become more frequent, with the squeal being heard while driving at various speeds and depressing the brake pedal. The contact stated no warning light was illuminated. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the front brake rotors needed to be replaced. The vehicle was repaired. The contact stated that the dealer advised that the failure was related to TSB Number: 22-2387; however, he would be responsible to pay for the repair. The manufacturer had been informed of the failure. The failure mileage was 36,529.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11546166September 23, 2023
SERVICE BRAKES
Brakes make very very loud noises when backing up car and i touch my brakes. It’s louder than my horn.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11546162September 23, 2023
ENGINE
There is an oil leak in a new car?!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11546110September 22, 2023
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS, BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Around 08/22 backup camera failed and now there is a dent in the tailgate area. I have documentation from the dealership, finally that the backup camera was not working properly. On about May 23, 2023, I stopped at a local grocery store for just a few items. When I came back out my car would not even attempt to turn over (approx. 24,000 miles). Had to wait three hours for roadside assistance to use a jump box to get it started (would not jump-start like a normal vehicle). The next morning it was dead again, and I had to call an Uber to get my child to school, not acceptable. I took it to the dealership again, and after three days they replaced the battery.....I had not even owned the vehicle for two years, it had 6 miles on it when I bought it, and it needs a new battery? Now it is 09/22/23, the dealership has had my car since the morning of 09/13/23 and I still don't have it back. There are issues with the safety features (lane departure doesn't work, front crash assist goes off randomly, backup camera STILL doesn't work half of the time, keep hands on steering wheel alert when both hands are on steering wheel, key not detected alert after I've been driving and the key is with me, stereo still playing when I disconnect the phone and exit out of all music apps on phone it just still plays music even music that I have never listened to). There is more but I cannot remember it all at the moment, and I don't have all of my records because they are with my car that I have not had in my possession in quite a while. DON'T BUY A BRONCO! BUY A JEEP!!!! That is what I have learned from this, my first and only Ford and I can't wait to go back to Mopar products. I have truly bought a lemon!
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11545223September 18, 2023
VISIBILITY:WINDSHIELD
The contact owns a 2021 Ford Bronco Sport. The contact stated that the windshield had fractured in the lower corner of the driver's side and extended towards the center of the windshield. The vehicle was taken to a glass specialist who replaced the windshield. The failure occurred an additional two times. The windshield was replaced by the glass specialist the second time; however, the windshield was not replaced after the third time. The vehicle was taken to the dealer, but the windshield was not replaced became the Warranty coverage had expired. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline for assistance. The approximate failure mileage was 10,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11544366September 13, 2023
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
When trying to start the vehicle, it would not crank. Instead, all dash indicator lights, interior lights, and exterior lights began flashing. Numerous random error messages began flashing on the dashboard screen. Then a large plume of smoke began coming out from under the hood and there was an acrid burning smell. No flames were visible so the fire department would not respond when called and advised to have it towed. After much difficulty loading onto a tow truck (the parking brake would not disengage--dash indicated a parking brake fault as one of the many errors--so it had to be dragged onto the flatbed tow truck) the vehicle was towed to the local dealership in Dothan, AL. Per the dealership, there was an underhood fire involving the starter and battery. We are unable to inspect the damaged components. They stated they are unable to remedy the smoke smell that has permeated the vehicle despite the disabling lung conditions of one of our family members. We have tried numerous times over the last 9 months to get the dealership to perform service required by NHTSA Recall # 22V859, but they keep stating the parts are unavailable. They will not say whether this underhood fire is directly related to the recall already in effect.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0

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