Ford Bronco Sport Complaints (2021)

677 consumer complaints on file.

#11608341August 13, 2024
POWER TRAIN, SERVICE BRAKES, UNKNOWN OR OTHER
On days when it rains or the weather is slightly cold/dewy, the Ford Bronco seems to make a screech/horn-like sound only when reversing. I found some online forum links (listed below) where other Ford users seem to describe the similar issue we're experiencing. This is the second dealership that we have taken the vehicle to be serviced for the issue, but they have both stated there is nothing they can do because the issue has not been issued as a recall. [XXX] [XXX] [XXX] The first dealership visited for service was: Metro Ford Sales & Service, Inc. Address: 6455 S Western Ave, Chicago, IL 60636 The second dealership visited for service was: Napleton Ford of Oak Lawn Address: Address: 6100 W 95th St, Oak Lawn, IL 60453 The attachment includes the most recent appointment visit. Unfortunately, I cannot provide an invoice at this time because the vehicle is still at the dealership (10 days after taking it in). I visited the dealership yesterday (08/12/2024) where I was informed that the the service technician working on my car is in the hospital. Had I not visited, then I probably would not have known this, and the other service technician I spoke to said they could not share any more details since they were not part of the servicing for my car. Martin Garcia ([email protected]) is supposed to be the middle-man between me and the dealership to help me address the issue, but I have not received information from his end either. When I called the Ford's number using (866) 631-3788 to get a hold of Martin Garcia, someone else assisted and I was told that he would call me tomorrow (08/14/2024) to give him an update on what the dealership shared with me. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11608071August 12, 2024
ELECTRICAL SYSTEM, ENGINE, STEERING
While driving on the highway at 65 mph the vehicle completely shut off. All electrical components stopped working as well. After the recall was “fixed” it still randomly will not turn on. This car is a horrifying death trap and should be recalled completely, this is incredibly unacceptable for use and terrifying to drive. I was lucky there were no other cars around me at the time.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11607622August 9, 2024
ELECTRICAL SYSTEM
“When attempting to start the parked Ford Bronco, the vehicle emitted a clicking sound, and a brake system error warning appeared on the monitor. Shortly afterward, smoke began pouring out from the engine bay. The fire department was called and disconnected the battery to prevent further damage. It was later determined that the battery, despite being dead, continued to send signals to the alternator and starter, which caused the alternator to burn out and the drive belt to melt.”
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11607586August 9, 2024
ELECTRICAL SYSTEM, EXTERIOR LIGHTING:HAZARD FLASHING WARNING LIGHTS:SWITCH, ENGINE AND ENGINE COOLING
The contact owns a 2021 Ford Bronco Sport. The contact stated while driving 15 MPH, the vehicle lost motive power and stalled. The contact stated that the infotainment screen was erratic before the failure. The contact stated that the hazard lights were inoperable. The vehicle was towed to the local dealer, where it was diagnosed and determined that the water pump needed to be replaced. The mechanic informed the contact that the failure was due to a design flaw. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was approximately 61,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11607403August 8, 2024
UNKNOWN OR OTHER
No warning lamps I believe this is covered under the powertrain warranty, however mine expired 4K miles ago. Excessive shuddering and pull at low speeds while executing turns. Progressively getting worse, inspected by Ford Dealer Shop and told to replace RDU vent hose and fluid. Sooner than later to prevent failure or other damage.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11606827August 6, 2024
STRUCTURE:BODY:TRUNK LID
The contact owns a 2021 Ford Bronco Sport. The contact stated that while parked and opening the liftgate on the trunk of the vehicle, the ball that held the driver's side rear liftgate detached. No warning lights were illuminated. The vehicle was driven to the dealer where it was diagnosed that the rear driver's side liftgate and the glass on the windshield needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 7,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11606669August 5, 2024
POWER TRAIN
Loss of power. I was traveling after work and heading to family’s resident. I was on the freeway and noticed the engine light come on then followed by a loss of power. The slightest 1 degree difference incline had the vehicle lose 20-30 mph while on a highway of 65 mph limit. I turned around the it made every little climb dangerous to drive. Luckily I was heading back home while it was nearing midnight. The freeway was especially free of the normal traffic. Im glad I made it home safely but the slightest incline while on a 75 mph limit freeway was dangerous when I dropped to 35-40 mph. I took my vehicle in to the dealership. Upon a diagnosis, they found the solenoid to have short circuited. Last thing I heard today from the service advisor was the part needed is now on back order.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11606473August 5, 2024
ELECTRICAL SYSTEM, POWER TRAIN
AWD Module tested internally bad when assessed by local dealership. Vehicle was taken in for assessment after a software update recal was completed as vehicle then started stating vehicle had a powertain malfuntion, Pre-collision system was off, Hill.assist was off, Traction control was off, 4WD unavaialble, AWD unavailable. The dealership AND Ford Customer Service states that this was not covered under the warranty as it was not a powertrain malfunction but rather and electrical issue. I researched and found Customer Satisfaction Program 21B19- AWD Module Replacement was filed with NHTSA ID Number: 10191184. Which has my vehicle make, model and year stating that there was in fact a known issue. I was never notified of this issue and am now being told my problem is only electrical and not covered under my warranty resulting in me having to pay out of pocket to correct a KNOWN problem that has been documented.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11606213August 2, 2024
POWER TRAIN
Due to a defective original design, the vent hose for the read differential unit collects environmental contaminates and causes chatter and slipping in the differential. This can cause degredation of the gears which limits the ability to drive and control the car. See TSB 24-2185
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11606140August 2, 2024
POWER TRAIN, WHEELS
The rear axle differential. The rear axle is making a bumping and grinding noise upon acceleration and when turning at low speed as if the axle is going to fail. It happens during right and left turns but right turns are worse. The vehicle was taken in for diagnostics, and there is a TSB for suggested repairs. The parts needed to be ordered.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11605144July 29, 2024
WHEELS
The contact owns a 2021 Ford Bronco Sport. The contact stated while driving at an undisclosed speed, the passenger’s side rear wheel made a loud growling sound and lost traction. There was no warning light illuminated. The vehicle was taken to a dealer, however; the vehicle was not diagnosed. The dealer informed the contact that the failure was a known issue; however, there was no recall for the failure. The vehicle was not repaired. The manufacturer was made aware of the failure but confirmed there were no recalls on the VIN. The contact was referred to the NHTSA Hotline. The failure mileage was approximately 22,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11604215July 24, 2024
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
I recently had the recalls addressed (despite having any issues with the vehicle). Days later, I noticed my vehicle would occasionally not detect my key fob. Changed battery without resolution. On 6/27/24, I was driving in rush hour traffic, and stopped with the red light. When the light turned green, I went to drive, and the car shut itself down. Everything shut down. Couldn't even turn on my hazards. While waiting for a tow truck, I received a tip to use the key fob to push the start button, and that actually worked. I took it to Ford, and they returned it 12 days later with updated modules (they stated they couldn't diagnose the issue which is fascinating to me considering the nature of the recalls and all the information I am able to find online). 10 days after having it back, the vehicle hesitated to start and displayed a 4wd fault error. Contacted Ford immediately. The next morning, I started the car and the errors were gone, but I still wanted to get it checked out, so headed towards Ford. Stopped for gas on my way, but after filling up the tank, my car wouldn't start again. This time far worse than the first time, as something under the hood starting making a clanking noise, and smoke started coming out from under the hood, and smelled like electrical fire. The noise continued to get louder, and the smoke more violent. Finally cut the battery cable since the car was smoking, at the gas pump, on a busy Saturday, minutes before noon. Very scary situation, especially with kids in the car. We are OK. We are safe. But holy crap!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11604054July 23, 2024
ELECTRICAL SYSTEM, POWER TRAIN
The contact owns a 2021 Ford Bronco Sport. The contact stated that the vehicle randomly shut off while coming to a complete stop. The failure had occurred several times while at a stop light, and the vehicle could not be immediately restarted. The vehicle was taken to the local dealer and was repaired under NHTSA Campaign Number: 24V267000 (Electrical System, Power Train) however, the failure persisted. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was 54,569.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11603842July 22, 2024
ENGINE
My 2021 Ford Bronco Sport has had its water pump replaced twice. Most recently, in April 2024. In June of 2024, that water pump also failed. My Ford dealer then discovered "catastrophic" damage to the turbo and engine, including a possible cracked engine as the result of the vehicle overheating because of the lack of coolant circulation. This obvious defect in the Ford water pump resulted in a serious safety risk and potential for the engine to completely overheat and catch fire, threatening the occupants inside.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11603301July 19, 2024
ELECTRICAL SYSTEM, POWER TRAIN, ENGINE
June 2024, I received mail for safety recall notice re: 24S24/NHTSA 24V267. July 16, 2024, went to ford to have it fixed. Ford said everything works good. [XXX] @1450, Me and my son [XXX] old) drove to freeway in [XXX] and my car just suddenly stopped. No electrical power at all. Even the hazard lights doesnt work. Need to call 911 for safety. I was in the middle of the freeway for about 15 mins. Speed limit in the freeway is 65 miles/hr. I was so scared because I have my son with me and anytime somebody might hit our car. I had to call towing and sent to the livermore ford dealership. (Thats where i bought my car). My bronco sport will be paid off this november 2024, now im scared driving in the freeway especially i drove 40 miles one way, going to my work. What if it will happen again? Especially if it happens at night time? I work 7pm-7am. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11602773July 16, 2024
ELECTRICAL SYSTEM, POWER TRAIN, UNKNOWN OR OTHER
My 2021 Ford Bronco Sport Big Bend had an acute and complete power failure. I stopped for a red traffic light and was waiting to turn and my brake popped under my foot and my vehicle lost all power. It would not restart and I was broke down in the middle lane of traffic with no ability to have hazards or any kind of power. This is with approximately 27,000 miles on the vehicle that I just recently purchased. As a single lady with her quad amputee son in the car, this was very scary and certainly concerning. Ford states my vehicle has no recalls, yet this seems to be a regularly occurring issue with this specific make and model. Can this possibly be looked into and more vehicles added to this recall? Thank God I wasn’t actually in motion when I lost power. I had to have my vehicle towed to my home and now I have nothing to drive and am told my 3year/36,000 mile warranty expired a few months ago due to age, not mileage. Ford should’ve reported this, but I figured it needs to be heard again and again until this problem is corrected and unsuspecting motorists aren’t left stranded or put into any unnecessary danger at the hand of a vehicle manufacturer.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11601231July 11, 2024
UNKNOWN OR OTHER, FUEL/PROPULSION SYSTEM
I took my vehicle in to have the flash system updated to pass the emissions test for Louisiana. Ford charged me over $200 for a failure on that system from purchase, and no dealership would get back to me until I took my vehicle across town to have the system reset. Hollingsworth Ford told me that this wouldn't be covered under their system because I took this in out of warranty, but this is a problem since vehicle purchase.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11600860July 10, 2024
UNKNOWN OR OTHER, WHEELS
A few weeks ago, my Ford Bronco Sport (Big Bend) starting jolting when I made slow turns to the right. It has since increased the jolting/seizing with a grinding noise since it began. My car has been looked at for this issue in which Chastang Ford replaced both frontal control arms stating this was causing the jolting. However, my car continued to jolt/seize on slow right turns. I took it back to Chastang Ford, and they said the RDU fluid needs replaced along with the hose. Their labor costs were high, so I got a second opinion at FireStone. The mechanic at FireStone told me the RDU needs to be assessed and gave me information about a recall for this issue. This recall is not assigned to my vehicle, but it is believed that is the problem. Reference#: 21V011000, Ford Recall#: 21S02 It was determined by the service assistance that my car didn't come from the plant this recall was initiated for, but it's still the problem. I called Legacy Ford (who I bought the car from), and they stated they would have to replace the hose and fluid. However, this wouldn't have happened if there was enough lubricant to begin with which is what this recall is addressing. I would like this issue to be addressed by NHTSA on other Ford Bronco Sports dealing with this issue as well as Ford as it is also not covered under my extended warranty.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11600581July 9, 2024
ELECTRICAL SYSTEM, POWER TRAIN
Recall notice 24S24 was completed on 6/14/2024 as notified. However, due to the recall vehicle did not notify me of low battery issue. Since low battery alert was never indicated at any time, I did not have the opportunity to replace with a fresh battery (which would have been done of course) resulting in dealership having to install a new battery at a significantly above general cost ($350.00 vs approx $200.00 or less) had service been by another company of my choosing. Replacement of battery should be covered in full (at N/C). This issue should be added to this recall since it is an over & above expense to customer. At the very least, dealership should deeply discount cost of battery replacement, not at full retail cost. Because the BCM module, PCM failed, a continuous drain of battery powered existed when vehicle was not in use. IE: the battery drained fully & was unable to jump started nor recharge when in operation. When not in use continued to "turn l light on/off, alarm alerts, lock/unlock doors, attempt to start" when turned off. This will clearly drain any battery to the point where it cannot be recharged even if it a brand new battery. Again, all systems were turned off (vehicle not running) yet battery continued to drain. Fortunately my case did not result in a crash or injury since it was off & in my drive, but it very well could have during driving (battery drains completely, vehicle can stall & shut down).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11600441July 9, 2024
SERVICE BRAKES
There has not been a specific accident or occurrence, but its an ongoing issue that can not get fixed. The dealerships don't have the parts, and can not get the parts. The rear breaks are horrible, yet one dealership is telling me it is unsafe to drive, yet no one can fix it. This is crazy, and comes down on Ford who seems to have a big problem with their vehicles, safety problems that they are not addressing. Whats the problem that they can not get this fixed or provide the parts? I'm stuck with this issue and don't know what to do.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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