Ford Bronco Sport Complaints (2021)

677 consumer complaints on file.

#11613590September 9, 2024
ELECTRICAL SYSTEM, ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
I was in the middle of nowhere in Oklahoma on the freeway and my entire dashboard lights went out. It went black. I did not know what that meant and was scared to death that my car was just going to stop running on the freeway! I have read online that many many other people are experiencing this problem. After they recalibrated my system for the last recall this all started happening. A warning comes up saying charging system service now and the battery light flickers on for a minute and then it goes away. When it happened on the freeway at night all of the lights on my dash just totally went black. It needs to be addressed and fixed. Ford has no idea what it is and wants to charge us all kinds of money to try to figure it out. I just saw jeeps and rams were recalled for a similar issue. Why aren’t the fords being recalled??
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11613326September 8, 2024
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
When I came to a stop (stop sign) the vehicle's complete electrical system shut down, all went black. I couldn't turn on hazard lights or anything. (seems related to the recall notice). I waited to see if any change occurred, attempted restart, but nothing was operable. I connected a jump start battery and successfully restarted the car... all seemed ok afterward. This seems life endangering as a potential hazard.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11613090September 6, 2024
STEERING, POWER TRAIN, ENGINE
In 2021 i purchased a brand new Bronco Sport Big Bend with the hopes that it will last as long as the previous Bronco models. Unfortunately, 3 years later i took the vehicle to a Ford dealership, and to my surprise the transmission needs to be replaced. Being a vehicle that is regularly driven by my pregnant wife is an issue that Ford needs to be accountable for. There were no engine lights on, the only warning was a noise i noticed when driving the vehicle myself in the highway. I understand that transmission failed throughout the course of the years, but to a 3 year old Ford Bronco Sport is just ridiculous and not safe at all. The vehicle is currently at the dealership, Ford has agreed to pay 5k towards the replacement but i still have to come up with more than 7k to get it fix. If i knew i would be having Transmission issues so early in the life of the vehicle, i wouldn't have purchased a new car in the first place. This is definitely a safety hazard and i am sure this is not the only Bronco Sport with a torque converter being faulty, causing the transmission to slip.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11612754September 5, 2024
SERVICE BRAKES
When in reverse the rear breaks give off a loud squealing noise. This vehicle has been brought back to the dealership 4 times so far with no solutions we just are told that’s what these vehicles do. Completely unacceptable for ford or any repair shop to say basically it is what it is. There is obviously a defect somewhere within the breaking system/products that ford used. Breaks should not be squealing like that and we shouldn’t have to be responsible to pay for new rear brakes, rotors, pistons and calipers to “see” if that fixes the problem. There are numerous complaints about the same issue and ford doesn’t seem to care and they continue to put out subpar vehicles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11612503September 4, 2024
ELECTRICAL SYSTEM, POWER TRAIN
2nd time my Bronco Sport has had an electrical failure . Has already gone thru recall and now has left me stranded again. 1st time in rush hour traffic and this time at 1 yr old son’s daycare.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11612437September 3, 2024
SERVICE BRAKES, ELECTRICAL SYSTEM, ENGINE
I was exiting a store parking lot when my vehicle died and I lost the steering, hazard lights, ability to put it in neutral. It wouldn’t start, but the radio and air conditioning still was on. When I attempted to start everything would blink.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11612213September 3, 2024
ELECTRICAL SYSTEM
This car was purchased at FAJARDO FORD IN PUERTO RICO. The car remains in PUERTO RICO where I am working temporarily. I gave FLA address for mailing address. This vehicle shut down while driving [XXX] taken in they did a recall. The car stopped [XXX] with witness. The car shut down on [XXX] at Fajardo Ford by parts dept, [XXX] car shut down again. I called Ford about the issue and they did the recall but they denied repairing it while in warranty because they said they could not replicate it. I am aware this is happening with other Bronco Sports. It is a computer issue. If I unplug the cable to battery and plug back on it resets and starts again. Nightmare of all my car purchases ever. The events are all the same on various dates. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11611991September 1, 2024
ELECTRICAL SYSTEM, STEERING, POWER TRAIN
This newer 2021 Ford Bronco Sport stopped working and lost all power on Feb 21, 2024. The vehicle had just 37,031 miles on it. To problem solve, A neighbor jumped it. I turned the vehicle off after a few minutes and it would not turn over and start again. We jumped it again and let it run for about 10-15 minutes. Thinking it was safe to drive, I turned out of my parking lot thinking it was fine and the vehicle began to shake and putter as though it was losing power. It felt unsafe to drive it so I pulled back into my driveway and had it towed to the dealership for repair. Ford dealer told me it was the battery. Since then I’ve had issues with the drivers side window getting stuck when rolled all the way down, sometimes the vehicle has a hard time “catching” to start when I press the break and the power button simultaneously, it also feels like its lulling into between gears when I am going at a low speed. Basically the Vehicle feels like there is an electronic issue. I paid $517.50 for a new battery and labor. A battery should not be failing at 37k miles on a car that was bought brand new. I’ve leased and bought brand new cars since 1992 and I’ve never had to replace a battery on a new vehicle. Now, for the past week, this vehicle feels very tight and sounds like it’s almost grinding when I turn right or left out of my parking stall at home. It feels like there is a power train issue .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11611927August 31, 2024
POWER TRAIN
This vehicle was taken into a Ford Dealership for service. A mechanic friend of mine drove the car and said, he thought it might be the right front cv axle. The ford service department said that it was a vent hose sending contaminated fluid to the rear deferential. The service guy said he is seeing this a lot with 2021 Broncos. This problem doesn't seem to be covered under the Powertrain Warranty and there doesn't seem to be a recall on this issue. The service department wants to charge almost $1400.00 to fix a problem that seems to be a manufacturing issue. I feel that Ford needs to look into this and correct the issue, because we don't really have that kind of money laying around, but because the car is close to 60 thousand miles, I'm sure Ford will not do anything but it's too late to be covered. I have to get it fixed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11611923August 31, 2024
SERVICE BRAKES
Vacuum Booster Line Detached (Broke Off) from the Vacuum booster Unit. This happened when I was pulling out onto the road and noticed brake became stiff. Could not get vehicle to stop without forceful pressing of brake. Fortunately I was not in traffic but did have cars behind which had to slow to wait for me to pull over. I could have been rear ended. There was no warning or symptoms of this failure. Dealership had it towed and replaced the vacuum line.The service advisor said this was the first he's seen this in the line of Broncos. I have seen several of the same stories on Bronco Forums. This is a known problem. At barely 40K this should not happen and should be part of the Power Train. I had to pay nearly $450 for the diagnostic, part and repair as it is out of warranty
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11611809August 30, 2024
POWER TRAIN
Verified noise concern, found TSB 24-2185 This may be due to contamination of the rear drive unit (rdu) fluid through the rdu vent hose. To correct the condition, follow the service procedure to replace the rdu vent hose. SAFETY CONCERN IS THE POWERTRAIN. HAS BEEN DIAGNOSED AT FORD DEALERSHIP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11611321August 28, 2024
ELECTRICAL SYSTEM
Over the past the month the vehicle has expereinced a sudden loss of power/ complete electrical failure twice. The first was in a parking space in a parking lot, the second was in the middle of busy intersection. Both times were promted by the vehicle's automatic start/stop function.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11610852August 26, 2024
POWER TRAIN
After fueling up at a gas station, my 2021 Ford Bronco Sport would not start. When I tried, all of the lighted features started strobing, flashing, and cycling through very quickly on my panel. I called Roadside Assistance, and they jumped me. It was a 50-minute drive home, so it gave the vehicle ample time to recharge. The next day, it would not start. I am waiting for a Roadside to jump me again so I can take it to the dealership. (Suggestion: ability to load video.)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11610360August 23, 2024
SERVICE BRAKES
I was backing out of a parking lot of my employment on the early evening of 8.22.24. I heard the familiar whale moaing noise coming from the rear brakes ( has been in and out of the Ford Shop for to address this know issue; still no permanent solution), I immediately noticed when I went to touch the brake pedal it would not push down. The pedal was stiff and required me to heavily push down to get the vehicle to stop. I noticed a severe grinding noise. Fortunately I was able to turn my car back around and safely park it. I pushed the parking brake button and it was not on and then it would not go off. It finally did after several minutes. A friend who knows cars went back with me to look at what could possibly be wrong. He looked under the hood and found a broken vacuum line. I have pictures. I left the vehicle and went home to research. I found a 2021 Compliance Recall Notice 21C31/NHTSA Recall 21V922. I purchased this Bronco Sport used in the fall of 2022 and do not recall knowing of any recalls, including if this specific one was performed on my vehicle . This recall correlates to what happened to my vehicle. It looks like the vacuum booster failed, wore out and caused my automatic brakes to fail. There was no warning lights or indicators that anything was faulty up until the incident. The vehicle has had regular maintenance and has been in to Ford Service to address the most current recalls and TSB's issued since I've had possession. This shook me up . I am so lucky I was not driving at a high speed and in traffic. Things could have been a lot worse. I am deeply concerned about this vehicles safety profile. There seems to be a pattern with this make a model concerning various components including the brakes. I this point I need it fixed so I can look at trading it in for a reliable and safe alternative. I am attaching pictures as well and the recall notice that I found a a Ford Forum from an owner who received this back when the issue originated.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11610173August 22, 2024
POWER TRAIN
exhibits a chatter/shudder during low speed turning events. This may be due to contamination of the Rear Drive Unit (RDU) fluid through the RDU vent hose. To correct the condition I have to follow the Service Procedure to replace the RDU vent hose. the drain tube for the rear differential gets clogged from road debris and dirt gets into rear differential. The repair is rerouting drain tube (new part) and changing fluid.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11609908August 21, 2024
ENGINE AND ENGINE COOLING:COOLING SYSTEM:PUMP, ENGINE AND ENGINE COOLING
See attached document for complaint.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11609436August 19, 2024
ELECTRICAL SYSTEM, POWER TRAIN
The contact owns a 2021 Ford Bronco Sport. The contact stated while driving at an undisclosed speed and attempting to accelerate, the accelerator pedal was depressed all the way to the floorboard and the RPM increased quickly but the vehicle lost motive power. The contact stated that the vehicle vibrated violently with an abnormal humming sound coming from underneath the vehicle. No warning lights were illuminated. The vehicle was taken to the dealer, who was unable to duplicate the failure. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 24V267000 (Electrical System, Power Train); the VIN was included, but the vehicle had already been repaired. The contact also stated that the failure started following the recall repair. The manufacturer was notified of the failure but provided no assistance. The failure mileage was 30,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11609361August 19, 2024
ELECTRICAL SYSTEM
The contact owns a 2021 Ford Bronco Sport. The contact stated that upon starting the vehicle, the contact heard a loud popping sound coming from the engine compartment, after which the vehicle turned off and was unable to be restarted. No warning lights were illuminated. The vehicle was towed to the dealer, who diagnosed a failure with the battery. The vehicle was not repaired. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 19,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11609221August 18, 2024
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
On 1/23/24, car was serviced for an electrical fault with the fuel pump control module which was confirmed via a vehicle alert. On 6/12/24, car was serviced for a software update recall. (I believe this was in relation to the fuel injector issue.) On 7/4/24, the car would not start but kept clicking trying to start. White smoke started coming out from under the hood. Panicked, we called the fire department and my niece's husband disconnected the battery so that the car would quit trying to start in an effort to mitigate a full fire. We could smell burning and fuel. The fire department even confirmed something smelled like it had burned but there was no active fire, so they told us to leave the battery disconnected and have it towed. I had the car towed to the dealership for $249. (Of which Ford only reimbursed me $140) My car sat for 2 weeks before Ford service confirmed the fuel injectors needed to be replaced as part of the 22N18 recall, but also said the battery was bad. Prior to this incident, I had 0 issues other than the issue in January. I had no notifications of battery issues in my app, no dimming of lights, etc. I had to pay over $300 to replace the battery so Ford could do "further testing" since I was a month out of the 36 month warranty. I picked up my car on 7/26/24 and when I started it in the bay, I smelled burning and even asked a different employee who confirmed he smelled it, and we were told by the manager that it was "old fuel burning off." He assured me the car was fine. I noticed my car being slow to start and having an odd issue whenever I turned, like a rubbing sound and it still had a burning smell even though I had to pay Ford to replace the cabin air filter. This was all new. Then, 8/18/24, my car again would not start, all the electrical lit up and the brakes were locked up. My car started smoking again under the hood as it kept trying to start. We could hear sounds like it was trying to start. Again, car is being towed to Ford.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11608978August 16, 2024
POWER TRAIN
The contact owns a 2021 Ford Bronco Sport. The contact stated that on several occasions while making a left or right turn, the contact stated that the vehicle was shuddering with an abnormal grinding sound and vibration coming from the rear of the vehicle. The vehicle was taken to a dealer where it was diagnosed that the rear differential unit vent hose needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 44,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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