Dodge Ram Complaints (2009)

1,009 consumer complaints on file.

#10375403January 10, 2011
STEERING
DRIVERS SIDE TIE ROD END BROKE AT JOINT. I WAS BACKING OUT OF A PARKING SPOT AND STARTED TO TURN THE WHEEL AND IT BROKE. I WAS TOWED UNDER WARRANTY AND THE PART WAS REPLACED, BUT THEY DID NOT COVER IT UNDER WARRANTY BECAUSE OF MY LARGER TIRES. I AM A MEMBER OF MANY INTERNET FORUMS AND THIS IS HAPPENING TO TOO MANY TRUCKS. STOCK OR MODIFIED TRUCKS IT DOES NOT MATTER THERE IS A PROBLEM WITH THE PART ITSELF OR THE GEOMETRY OF THE STEERING. THIS IS DANGEROUS AND SOMEBODY IS GOING TO GET SEVERELY HURT OR KILLED IF THIS IS NOT ADDRESSED SOON! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10374055January 4, 2011
SEAT BELTS, LATCHES/LOCKS/LINKAGES
SEATBELT IN TRUCK CAUGHT THE DOOR HANDLE AND LOCKED SO YOU CANNOT PULL OUT MORE BELT TO GET IT OFF THE HANDLE. THIS ALSO CAUSES THE DOOR HANDLE TO BE PARTIALLY LIFTED WHICH AUTOMATICALLY UNLOCKS AND OPENS THE DOOR WHILE THE VEHICLE IS PARKED OR IN MOTION. EVEN WITH THE DOOR CRACKED OPENAS FAR AS THE BELT WILL ALLOW THE BELT WILL NOT RELEASE THE HANDLE AND ALLOW THE DOOR TO OPEN MORE THEN A FEW INCHES. IF THIS WAS AN ACCIDENT A PERSON COULD BE TRAPPED IN THE VEHICLE AND NOT BE ABLE TO GET OUT WITHOUT REQUIRING ADDITIONAL EQUIPMENT TO CUT THE SEATBELT OR BREAK A WINDOW. SO FAR THIS HAS NOT BEEN CORRECTED ON MY VEHICLE WE WILL TAKE THE TRUCK TO THE DODGE DEALER TOMORROW FOR NOW NO ONE RIDES IN THE PASSENGER SEAT. I SUSPECT THE SEATBELT WILL NEED TO BE UNBOLTED FROM THE FLOOR TO UNHOOK THE BELT OFF THE DOOR HANDLE. I DO HAVE PHOTOS AVAILABLE AND THE ISSUE CAN BE REPLICATED ON THE DRIVERS AND PASSENGERS DOORS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10373240December 29, 2010
STEERING:LINKAGES:TIE ROD ASSEMBLY
TL*THE CONTACT OWNS A 2009 DODGE RAM 3500. WHILE DRIVING APPROXIMATELY 30 MPH, THE TIE ROD BROKE ON THE FRONT DRIVER SIDE. THE CONTACT WAS ABLE TO MANEUVER THE VEHICLE OFF THE ROAD. THE VEHICLE WAS TOWED TO THE DEALER WHERE THE TECHNICIANS STATED THE TIE ROD NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE VIN WAS UNAVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 40,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10363860November 3, 2010
VEHICLE SPEED CONTROL
TL*THE CONTACT OWNS A 2009 DODGE RAM 1500. WHILE DRIVING 35 MPH THE ACCELERATOR PEDAL THROBBED AND BEGAN TO VIBRATE EXCESSIVELY TO THE POINT WHERE IIT VIBRATED HIS FOOT OFF OF THE ACCELERATOR PEDAL. THE VEHICLE WAS TAKEN TO THE DEALER WHO INFORMED HIM THAT THEY HAD TO PERFORM DIAGNOSTIC TESTING FOR $100. THE MANUFACTURER WAS NOTIFIED AND STATED THAT WAS NOT A SAFETY DEFECT AND OFFERED NO ADDITIONAL ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 6,000 AND THE CURRENT MILEAGE WAS 27,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10362531October 26, 2010
POWER TRAIN:DRIVELINE
WHILE DRIVING AT HIGHWAY SPEED, THE REAR DIFFERENTIAL PINION GEAR BROKE WHICH LOCKED UP THE REAR DIFFERENTIAL AND THE TRUCK SKIDDED OUT OF CONTROL TO A DEAD STOP. AFTER THE TRUCK STOPPED DUE TO THE DIFFERENTIAL LOCKING UP, IT WOULD NOT MOVE AND HAD TO DRUG ONTO A FLATBED AND TAKEN TO THE DEALERSHIP FOR REPAIR. IT TOOK 23 DAYS FOR THE DEALERSHIP TO OBTAIN THE NECESSARY PARTS AND MAKE THE REPAIRS TO THE VEHICLE. THEY REPLACED THE COMPLETE REAR DIFFERENTIAL. PARTS NUMBERS: #68034651-AA / SHAFT DRIVE #68002298-AC / AXLE REAR #68003055-AB / LUBRICANT #4318060-AB / LUBRICANT DESCRIPTION ON WORK ORDER: REPLACED THE WHOLE DIFF. IN A COMPLETE UNIT WITH ALL PARTS AND PREASSEMBLED. THE REPAIRS WERE COMPLETED, AND THE TRUCK WAS PICKED UP ON 10/15/2010. MILEAGE ON THE VEHICLE WHEN THE INCIDENT OCCURRED: 30,564 MILES. WORK DONE AT: EWALD CHRYSLER JEEP DODGE, LLC 6319 S 108TH ST, FRANKLIN, WI 53132 414-427-2000. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10359475October 6, 2010
TIRES
FLAT TIRE TRIED TO USE JACK BUT IT FAILED METAL EXTENSION HANDLE TWISTED AND TORE IN HALF SO I REMOVED ONE EXTENSION AND SAME OCCURRENCE METAL RIPPING FELL TO THE GROUND ENDING UP WITH HEAT STROKE AND IN THE HOSPITAL FOR THREE DAY 'S THESE JACK'S ARE FAULTY AND DANGEROUS TO THE SENIOR POPULATION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10358018September 28, 2010
STRUCTURE, TIRES, EQUIPMENT:MECHANICAL:ACCESSORY SCISSOR/SCREW/BOTTLE JACK/LIFT
WE OWN A 2009 1500 DODGE TRUCK AND WERE STRANDED IN THE HIGH DESERT FOR WELL OVER TEN HOURS UP OFF OF HIGHWAY 377 IN NORTHERN ARIZONA WE HAD A FLAT WE PROCEEDED TO TAKE THE JACK THAT WAS BRAND NEW WE WERE JACKING THE TRUCK UP WHEN THE FIRST EXTENSION END TORE LIKE IT WAS SOFT METAL SO WE DISCARDED THE FIRST EXTENSION AND PROCEEDED TO USE THE SECOND WHICH ALSO TORE SO I USED THE LAST EXTENSION AND THEN THE HOOK THAT WAS CONNECTED TO THE JACK BECAME TWISTED AND COULD NO LONGER BE USED THIS STRANDED US IN A PLACE THAT WHERE WE COULD NOT BE LOCATED WE CALLED ROADSIDE EMERGENCY SERVICE AND WAS TOLD BY DISPATCHER THAT HE HAD PIN POINTED US AND THAT THEY WOULD SEND OUT A TOW TRUCK BUT THEY STILL COULDN'T FIND US WITH THE COORDINATES THAT WE GAVE HIM . SO WE TURNED TO TRIPLE A WHO WE BELONG TO WE ALSO CALLED 911 . WE WERE TOLD BY TRIPLE A TOW TRUCK DRIVER THAT WE SHOULD DRIVE ON FLAT TIRE TO HIGHWAY 377 IF WE WANTED HELP SO WE PROCEEDED TO DO SO AND WAS THIS TOW DRIVER WRONG IT CAUSED MAJOR DAMAGE TO THE TRUCK AND IT TOTALLY STOPPED RUNNING AND IS NOW AT POWER DODGE IN PHOENIX AZ . WE WERE FINALLY FOUND BY THE HOLBROOK SHERIFF DEPARTMENT SERGEANT PRICE AND THE NAVAJO DISPATCHER FOUND US BY THE COORDINATES THAT WE PROVIDED FROM OUR GPS WHICH WAS SOME TIME THE NEXT MORNING WE ARE BOTH DISABLED AND DID NOT HAVE OUR MEDS UNTIL TWO DAYS LATER WHEN WE GOT HOME ALL BECAUSE OF THIS DEFECTED JACK THAT WAS PROVIDED WITH TRUCK . EXCUSE THIS IF IT IS CONFUSING BECAUSE I'VE HAD MY MEDS BUT AM STILL CONFUSED SLIGHTLY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10355611September 14, 2010
STRUCTURE
THE DRIVER'S SIDE FLOOR MAT KEEPS COMING UNHOOKED FROM THE HOOKING DEVICE INSTALLED IN THE CARPET. THE FLOORMAT AND THE HOOKING DEVICE WERE BOTH REPLACED AT APPROX. 7000 MILE BECAUSE OF THIS PROBLEM. IT HAS NOW BECOME A PROBLEM AGAIN AND THE DEALER ADVISES THAT CHRYSLER WILL NOT CORRECT THE PROBLEM AGAIN. I HAVE CONTACTED CHRYSLER BY E-MAIL AND THEY WANT ME TO GO TO ANOTHER DEALER AND SEE IF THEY WILL CORRECT IT. THE NEXT CLOSEST DEALER IS 28 MILES AWAY AND MY TRUCK GETS ABOUT 14 MI. PER GAL. I FEEL LIKE CHRYSLER IS GIVING ME THE RUN AROUND. MY 2009 RAM 2500 ONLY HAS 12,400 MILES ON IT. WHY CAN'T CHRYSLER TAKE CARE OF THIS PROBLEM RATHER THAN TRYING TO MAKE ANOTHER DEALER TAKE CARE OF IT? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10353440September 2, 2010
POWER TRAIN:DRIVELINE
WHILE DRIVING AT 75 MPH ON INTERSTATE I NOTICED A WHINE WHICH I ASSUMED WAS FROM THE GROOVED PAVEMENT. I THEN NOTICED IT WOULD COME AND GO BY SLIGHTLY PRESSING ON THE ACCELERATOR. AFTER A FEW MINUTES IT STARTED TO GET LOUDER. I PULLED TO THE SHOULDER OF THE HIGHWAY AT WHICH POINT THERE WAS A LOUD BANG AND THE REAR WHEELS COMPLETELY LOCKED UP. IT WAS TOWED TO THE NEAREST DEALER. I AM WAITING FOR THE COMPLETE REAR AXLE AND DRIVESHAFT TO BE REPLACED. THE REAR PINION GEAR NUT HAD UNSCREWED AND THE DIFFERENTIAL GEARS HAD SELF DESTRUCTED AND DRIVESHAFT FELL OFF. THERE MAY ALSO BE DAMAGE TO THE TRANSMISSION. IT SEEMS DODGE TRUCKS HAVE A HISTORY OF THIS HAPPENING. I WAS ON THE WAY TO TOW A TRAVEL TRAILER. THIS COULD HAVE HAPPENED AT HIGH SPEEDS TOWING A TRAILER IN HEAVY HOLIDAY TRAFFIC AND PEOPLE COULD HAVE BEEN INJURED OR KILLED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10348092August 9, 2010
VISIBILITY
A YEAR AND A FEW MONTHS AFTER PURCHASING A NEW DODGE RAM 1500 PICK-UP TRUCK, ONE DAY ITS DASH BEGAN EMITTING A LOUD REPETITIVE POPPING SOUND AND THE HEATER / A/C WOULD NO LONGER FUNCTION IN A DEFROST / DEFOG MODE. AS I LIVE IN A HIGH-HUMIDITY GULF COAST AREA, THIS IS A DRIVING SAFETY ISSUE. MY LOCAL DODGE SERVICE DEPARTMENT INVESTIGATED AND FOUND THAT THIS CONTINUING PROBLEM WAS DUE TO BROKEN PLASTIC "BLEND DOOR". THE DODGE SERVICE DEPARTMENT WAS UNABLE TO FIX THE PROBLEM BECAUSE ACCORDING TO THEM, THE REQUIRED PART IS UNAVAILABLE DUE TO A "NATIONWIDE SHORTAGE". AT LEAST 8 WEEKS HAVE GONE BY WITH THIS SAME EXCUSE -- I SUSPECT THIS A DELAYING TACTIC WAITING FOR THE WARRANTY TO EXPIRE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10345637July 27, 2010
POWER TRAIN
AT ABOUT 100 MILES ON VEHICLE NOTICED A LOW SQUEAL SOUND FROM ENGINE OR TRANSMISSION? AT PRESENT THERE ARE 15000 MILES ON VEHICLE AND THE SQUEAL HAS GOTTEN A LITTLE WORST. THE NOISE BEGINS AFTER ABOUT ONE OR TWO MINUTES OF STARTING, AND IS CONTINUALLY SQUEALING WHILE VEHICLE IS RUNNING. THE DEALER SHIP RAN TEST AND SAID IT WAS NORMAL. I DROVE ANOTHER 2009 1500 RAM AND THE NOISE WAS NOT THERE, OR IN ANOTHER 1500 RAM FROM ANOTHER DEALERSHIP. DEALERSHIP REFUSES TO GO ANY FURTHER WITH THE PROBLEM, QUOTE: WE CAN'T FIGURE WHERE THE NOISE IS COMING FROM, SO IT MUST BE NORMAL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10343969July 19, 2010
STEERING:LINKAGES:TIE ROD ASSEMBLY
TL*THE CONTACT OWNS A 2009 DODGE RAM 3500. WHILE MAKING A LEFT TURN 5 MPH THE TIE ROD BROKE CAUSING A LOSS OF THE STEERING CONTROL AND THE RESTRICTED ABILITY TO TURN THE VEHICLE IN ONE DIRECTION. THE VEHICLE WAS TOWED TO THE DEALER WHERE THEY REPLACED THE TIE ROD. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE AND CURRENT MILEAGES WERE 29,000. UPDATED 10/05/10 *BF THE CONSUMER WAS TOLD THAT AN IMPROPERLY GEOMETRY AT THE TIME OF INITIAL FACTORY INSTALLATION MAY LEAD TO PREMATURE FAILURE. UPDATED 10/07/10. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10341008July 1, 2010
STEERING, STEERING:LINKAGES:TIE ROD ASSEMBLY
DODGE 3500 RECALL #09V00500 STEERING LINKAGES/TIE ROD ASSEMBLY. SWIFT DODGE, 4318 CHILE ROAD, DAVIS CA INFORMED ME IN AUGUST 09 THAT MY TRUCK WAS SUBJECT TO THIS RECALL. IN DECEMBER 09 THEY PURPORTED TO HAVE COMPLETED THE RECALL WORK AS SPECIFIED IN INVOICE #25289. THIS WAS VERBALLY DESCRIBED AS NECESSITATING COMPLETE DISASSEMBLY/REASSEMBLY OF THE FRONT END/STEERING. IN JUNE 2010 THE STEERING TRACK BAR BOLT FAILED AND LODGED BETWEEN THE DRAG LINK AND TIE ROD END CAUSING PARTIAL LOSS OF STEERING. THE UPPER AND LOWER CONTROL ARMS AND SPRING BLOCKS WERE ALSO FOUND TO BE LOOSE. VEHICLE WAS TAKEN TO STEAD CHRYSLER IN WALNUT CREEK. THEY ATTRIBUTED THE FAILURE TO THE INSTALLATION OF AFTERMARKET LEVELING KIT (INSTALLED JUNE 09.) WHEN I INSISTED THAT SWIFT DODGE HAD THE FRONT END APART IN DECEMBER 09, THEY RESEARCHED THE INVOICE AND STATED THAT IT SHOWED ONLY AN INSPECTION WAS DONE. I CONTACTED SWIFT DODGE TO CLARIFY- THEY ADMITTED THIS WAS A DISCREPANCY AND SAID THEY WOULD RESEARCH IT. THEY HAVE CEASED ALL COMMUNICATION WITH ME AS OF JULY 1- PHONE CALLS AND VOICE MAILS NOT RETURNED. EITHER THEY FAILED TO COMPLETE THE RECALL WORK OR THEY COMPLETED IT IN A SLIPSHOD FASHION. NEITHER IS ACCEPTABLE. NHTSA SHOULD BE AWARE OF THIS DEALER'S AND CHRYSLERS CAVALIER APPROACH TO SAFETY RELATED RECALLS AND POOR CUSTOMER SERVICE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10331798May 22, 2010
SERVICE BRAKES, HYDRAULIC
MY SONS FRIEND WAS DRIVING MY NEW DODGE TRUCK, WHEN THE VEHICLE IN FRONT OF HIM (10 CAR LENGTHS) STOPPED - HE APPLIED THE BRAKES AND THE PEDDLE WENT TO THE FLOOR ( NO PRESSURE). THEY REAR ENDED THE TRUCK WHICH WAS IN FRONT OF THEM (NO DAMAGE TO THAT VEHICLE) THE FRONT OF MY TRUCK IS CRUNCHED (LUCKILY THAT'S ALL THIS TIME) SOME ONE COULD HAVE BEEN KILLED. AFTER THE INCIDENT MY SON CHECKED THE PEDDLE HIMSELF, NO PRESSURE WAS FELT UNTIL THE PEDDLE WAS PUMPED MULTIPLE TIMES. I CHECKED ONLINE AND THERE IS A RECALL FOR THIS VEHICLES BRAKES DATING TO JANUARY ALTHOUGH I WAS NEVER NOTIFIED. I PLAN ON CONTACTING CHRYSLER ABOUT THE DAMAGE AND LACK OF NOTIFICATION. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10328578May 3, 2010
SEATS
TL* THE CONTACT OWNS A 2009 DODGE RAM 1500. THE CONTACT STATED WHEN OPENING THE REAR WINDOWS TO ALLOW AIR TO FLOW THROUGH THE CABIN, THE FRONT PASSENGER AND DRIVER'S SEATS WOULD VIBRATE EXCESSIVELY. THE DEALER ADVISED THE VIBRATION WAS NORMAL AND THERE WERE NO FAILURES WITHIN THE VEHICLE. THE MANUFACTURER STATED THEY HAD NOT RECEIVED ANY COMPLAINTS SIMILAR TO HIS AND WOULD NOT PROVIDE ANY FURTHER ASSISTANCE. THERE WERE NO REPAIRS MADE TO THE VEHICLE. THE FAILURE MILEAGE WAS 6,000 AND THE CURRENT WAS 13,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10326855April 21, 2010
VISIBILITY:REARVIEW MIRRORS/DEVICES
TL*THE CONTACT OWNS A 2009 DODGE RAM 1500. THE CONTACT STATED THAT THE MIRRORS WERE TOO SMALL; WHEN HE WAS DRIVING, HE COULD NOT SEE OTHER VEHICLES USING THE MIRRORS. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC. THE CONTACT ALSO FILED A COMPLAINT WITH THE MANUFACTURER. THE CURRENT AND FAILURE MILEAGES WERE APPROXIMATELY 30,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10325580April 14, 2010
ELECTRICAL SYSTEM:HORN, ELECTRICAL SYSTEM
TRUCK PURCHASED JULY 31ST, 2009. SINCE THEN ON FOUR SEPARATE OCCASIONS WITH TWO DIFFERENT DRIVERS, THE HORN HAS NOT WORKED WHEN PUSHED. TRUCK WAS TAKEN TO THE DEALERSHIP TWICE SINCE PURCHASE. DEALERSHIP STATED BOTH TIMES THERE WAS NO FOUND ISSUE. HORN CONTINUES TO INTERMITTENTLY NOT WORK, WITH TWO MOST RECENT OCCASIONS 2/ 16/10 AND 4/13/2010. SPEED VARIES FROM 30-70 MPH WHEN HORN FAILURE OCCURS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10324831April 10, 2010
STEERING
WE OWN 3 2006 TO 2009 DODGE RAM PICKUPS WITH THE CUMMINS DIESEL MOTORS. ALL THREE OF THEM HAVE HAD TIE-ROD ENDS EITHER BREAK OR FALL OFF WHILE DRIVING. IT IS A MIRACLE THAT ALL OF THE INSTANCES OCCURRED AT LOW SPEEDS. WHEN THEY BREAK YOU LOSE COMPLETE CONTROL OVER THE STEERING. I AM NERVOUS TO CONTINUE DRIVING THESE VEHICLES. THE PARTS DEPARTMENT AT THE LOCAL DODGE DEALER SAID THEY ARE HAVING THE SAME ISSUE WITH SEVERAL OTHER VEHICLES OF THIS SAME MAKE AND MODEL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10321537March 23, 2010
FUEL SYSTEM, DIESEL
TL* THE CONTACT OWNS A 2009 DODGE RAM 2500. THE CONTACT STATED THAT THE DIESEL PARTICULATE FILTER (DPF) WAS REGENERATED; HOWEVER, THE VEHICLE CONTINUED TO FUNCTION AT ABNORMAL TEMPERATURES. THE CONTACT STATED THAT THE FAILURE WAS RELATIVE TO THE SAFETY OF THE CONSUMER AND PREVIOUSLY FILED A COMPLAINT REGARDING (ODI NUMBER 10317991). THE FAILURE MILEAGE WAS 17,250 AND THE CURRENT MILEAGE WAS 17,500. UPDATED 05/04/10. *LJ UPDATED 6/1/10 *CN UPDATED 06/04/10
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10320679March 18, 2010
FUEL SYSTEM, GASOLINE:DELIVERY:HOSES, LINES/PIPING, AND FITTINGS
TL*THE CONTACT OWNS A 2009 DODGE RAM. THE CONTACT STATED THAT THE FUEL LINE WAS DEFECTIVE. WHILE DRIVING APPROXIMATELY 3 MPH THE FUEL LINE CAUGHT FIRE UNDERNEATH THE VEHICLE. THE CONTACT DID NOT STATE IF ANYONE WAS INJURED. A FIRE REPORT WAS NOT FILED. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER, BUT WAS NOT REPAIRED. THE VIN WAS UNAVAILABLE. THE FAILURE MILEAGE WAS 8000. THE CURRENT MILEAGE WAS 8000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0

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