Dodge Ram Complaints (2002)

1,381 consumer complaints on file.

#10169701October 1, 2006
STRUCTURE, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
2002 DODGE RAM 1500 TRUCK - THE DASH HAS CRACKED IN SEVERAL PLACES. I ACTUALLY SAW IT CRACK AS I WAS DRIVING HOME FROM WORK, ON A SMOOTH HIGHWAY. ALSO, THE ROTORS WARPED WITHIN THE FIRST YEAR, THE DEALER TURNED THEM, EVEN THOUGH WE ASKED THAT THEY BE REPLACED. SEVERAL MONTHS LATER WE HAD THE SAME PROBLEM WITH THE ROTORS AND THE DEALER TURNED THEM AGAIN. ONCE MORE, WE HAD ASKED THAT THEY BE REPLACED AND WE WERE TOLD DODGE WOULD NOT PAY FOR THE ROTORS TO BE REPLACED. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10169567September 29, 2006
POWER TRAIN:AUTOMATIC TRANSMISSION, EQUIPMENT:ELECTRICAL
2002 DODGE RAM 2500 3/4 TON DIESEL,4 SPD AUTO TRANSMISSION. TRANSMISSION DOESN'T ALWAYS DOWN SHIFT IN TO 1ST GEAR AFTER A STOP. TRANS STARTS IN 2ND GEAR MAKING ACCELERATION VERY SLUGGISH. JUNE 1, 2005 HAD DEALER REPLACE GOVERNOR SOLENOID AND PRESSURE SENSOR TRANSDUCER AT A COST OF OVER $700. TRUCK ONLY HAD 88240 MILES. SEPTEMBER 28, 2006, THE VERY SAME SYMPTOMS PLAQUE THE TRANSMISSION AGAIN, WITH 133840 MILES. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10169421September 27, 2006
TIRES:TEMPORARY/EMERGENCY SPARE TIRE
DT*: THE CONTACT STATED WHILE DRIVING 55 MPH, THE MOUNTING CABLE FRACTURED AND THE SPARE TIRE DETACHED FROM THE CABLE. THE SPARE TIRE LANDED ON THE PAVEMENT AND SKIDDED ACROSS INCOMING TRAFFIC. THE VEHICLE WAS TAKEN TO A SERVICE DEALER WHO DETERMINED THAT THE SPARE TIRE WINCH ASSEMBLY NEEDED TO BE REPLACED. THE CONTACT ORDERED THE PARTS AND INSTALLED IT. THE MANUFACTURER WAS NOTIFIED.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10168761September 20, 2006
UNKNOWN OR OTHER
I HAVE A 2002 DODGE RAM 1500 PICK-UP TRUCK. AT APPROXIMATELY 35,000 MILES THE MIDDLE OF THE DASHBOARD BEGAN TO CRACK. AT FIRST IT STARTED OUT AS A HAIRLINE CRACK AND THEN GREW LONGER. I HAVE TAKEN MY TRUCK TO THE DEALERSHIP AND SHOWED THE DEFECT TO THE MANAGER, WHO RELATED THE VEHICLE WAS OUT OF WARRANTY AND THERE WAS NOTHING HE COULD DO TO HAVE IT REPLACED FOR FREE. I HAVE ALSO CONTACTED CHRYSLER, WHO ALSO DECLINED TO FIX THE PROBLEM, ALTHOUGH THEY DID ACKNOWLEDGE THAT THERE WERE MANY OTHER COMPLAINTS OF THE SAME NATURE CONCERNING 1999 AND UP DODGE RAM'S. IN JUST 6 MONTHS, THE HAIRLINE CRACK HAS NOT ONLY GOTTEN LARGER, BUT NOW THE DASH HAS 4 MORE CRACKS IN VARIOUS OTHER LOCATIONS. ONE LOCATION THAT IS VERY CONCERNING TO ME IS THE ONE ABOVE THE PASSENGER SIDE AIRBAG. I HAVE SINCE TAKEN MY TRUCK BACK TO THE DEALERSHIP AND TOLD THEM OF MY CONCERN AND THAT I FEEL THIS IS NOW A SAFETY ISSUE. IT IS OBVIOUS THAT THE CRACKS WILL CONTINUE TO GROW AND BECOME MORE FREQUENT UNTIL THE DASH CRACKS IN HALF. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10168764September 20, 2006
ENGINE AND ENGINE COOLING
DT*: THE CONTACT STATED WHILE THE VEHICLE WAS PARKED, THERE WAS A STRONG ODOR OF GASOLINE PRESENT. UPON INITIAL INSPECTION, NO LEAKS WERE DETECTED. THE CONTACT ALERTED THE DEALER WHO INSTRUCTED THE CONTACT TO START THE ENGINE AND UPON DOING SO, FLAMES ERUPTED FROM THE ENGINE COMPARTMENT. THE FIRE QUICKLY SPREAD CONSUMING THE VEHICLE. NO INJURIES WERE SUSTAINED, BUT THE VEHICLE WAS A TOTAL LOSS. THE FIRE DEPARTMENT WAS ALERTED, AND EXTINGUISHED THE FLAMES. THE POLICE WERE ON THE SCENE AND A REPORT WAS TAKEN. THE VEHICLE WAS TOWED TO THE DEALER, WHERE A FACTORY REPRESENTATIVE INSPECTED THE VEHICLE. THE FINDINGS OF THE INSPECTION WERE NOT DIVULGED. THE MANUFACTURER WAS NOTIFIED.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10168065September 12, 2006
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:MANIFOLD/HEADER/MUFFLER/TAIL PIPE
FIRST LET ME STATE THAT PRIOR TO THIS EXPERIENCE, I ABSOLUTELY LOVED MY DODGE TRUCK. ON 20 APR 2006, MY 2002 DODGE RAM 1500 PICK-UP WITH 50,529 MILES STARTED STALLING AFTER THE ENGINE WARMED UP. THERE WAS A DISTINCT "PINGING" SOUND COMING FROM THE CATALYTIC CONVERTER BEFORE THE ENGINE WOULD STALL. MY 17 YEAR OLD SON WAS DRIVING THE VEHICLE AND WAS RETURNING FROM SOCCER PRACTICE WHEN THIS FIRST STARTED. I BROUGHT IT TO THE DEALERSHIP WHERE I PURCHASED THE TRUCK--THEY COULDN'T FIND ANYTHING WRONG, BUT BASED ON MY DESCRIPTION FELT THAT THE CATALYTIC CONVERTER MIGHT BE BAD, SO THEY REPLACED IT. THIS SEEMED TO SOLVE THE PROBLEM UNTIL A MONTH AND 1,100 MILES LATER THE VERY SAME SYMPTOMS AROSE (ENGINE STALLING WHEN WARMED UP, AND A "PINGING" SOUND COMING FROM THE VICINITY OF THE CATALYTIC CONVERTER. THIS TIME THEY DIAGNOSED THE PROBLEM AS BEING SCORED PISTONS, REQUIRING ME TO REPLACE MY ENGINE BLOCK...AT 51,679 MILES! A QUALITY ENGINE WOULD NOT FAIL AT THIS LOW MILEAGE. I CALLED DODGE, THEY AGREED THAT IT SHOULD NOT HAVE HAPPENED'AND WERE VERY APOLOGETIC THAT MY WARRANTY HAD EXPIRED, BUT THEY REFUSED TO SHARE THE BURDEN OF THE NEARLY $7,000 COST WITH ME, DESPITE THE FACT THAT THERE WAS ONLY 51,679 MILES ON THE VEHICLE. WOULD YOU BUY A TRUCK WHOSE ENGINE FAILED AT 50,000 MILES? I CERTAINLY WILL NEVER AGAIN. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10167430September 6, 2006
SUSPENSION, WHEELS:HUBCAP/COVER
RIGHT FRONT WHEEL BROKE OFF. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10167285September 3, 2006
POWER TRAIN:AUTOMATIC TRANSMISSION, EQUIPMENT:APPLIANCE:AIR CONDITIONER, ELECTRICAL SYSTEM, SUSPENSION
TRANSMISSION WILL NOT SHIFT INTO FIRST GEAR WHEN PUTTING IN DRIVE. FEELS LIKE IT'S STARTING OFF IN THIRD GEAR OR SOMETHING. WORKS IF YOU PUT IT IN FIRST GEAR, OR SECOND, JUST NOT DRIVE. IT HAPPENED ALL AT ONCE FOR NO REASON. ALSO AIR CONDITIONING ONLY WORKS WHEN MOVING. IF YOU STOP IT DOESN'T WORK. I HAVE HAD THE FREON CHECKED AND IS OKAY. AND NOW JUST TODAY, IT DIED FOR NO REASON. I STOPPED AT THE BANK TO MAKE AN OVERNIGHT DEPOSIT, WHEN BACK TO MY TRUCK, AND TURNED THE KEY AND NOTHING. JUST LIKE THAT. I HAD TO WALK AT LEAST A 1/2 MILE TO THE NEAREST PHONE TO HAVE MY SON COME GET ME. WE JUMPED THE VEHICLE AND IT STARTED. BUT THE INSTRUMENT LIGHTS WERE FLASHING. THAN JUST BEFORE I GOT HOME, THE CHECK GAUGES LIGHT CAME ON AND THE BATTERY GAUGE WAS AT THE HIGHEST LEVEL. IT HAD NO PRIOR PROBLEMS. ONE MORE THING, I HAVE HAD THE SHOCKS REPLACED 5 TIMES IN FRONT. AND MY BACK ONES ARE NOW BROKE. I HAVE NEVER BEEN OFF ROAD IN THIS TRUCK, I DON'T "HOT ROD" IT, JUST NORMAL EVERYDAY CITY DRIVING. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10166836August 29, 2006
VEHICLE SPEED CONTROL:CRUISE CONTROL
DT*: THE CONTACT STATED WHILE THE VEHICLE WAS PARKED IN THE DRIVEWAY; THE VEHICLE WAS RUNNING FOR ABOUT 30 SECONDS WHEN THE CONTACT HEARD A POP AND NOTICED THERE WAS A FIRE UNDER THE HOOD. THE FIRE DEPARTMENT WAS CALLED AND EXTINGUISHED THE FIRE. AS A RESULT, THE VEHICLE WAS TOTALED. THE FIRE MARSHALL DETERMINED THIS WAS A PRODUCT LIABILITY CASE. THERE WERE NO PROBLEMS WITH THE VEHICLE PRIOR TO THE INCIDENT. THE CONTACT USED THE CRUISE CONTROL TWICE A YEAR.*AK
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10166080August 21, 2006
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
DT*: THE CONTACT STATED THE ELECTRIC WINDOWS WORK INTERMITTENTLY ON THE PASSENGER SIDE FRONT, THE PASSENGER SIDE REAR AND THE DRIVER'S SIDE. THE DEALERSHIP HAS INSPECTED THE VEHICLE THREE TIMES. THE FIRST TIME THERE WAS A SWITCH INSTALLED ON THE PASSENGER DOOR. THE 2ND TIME, THE DEALERSHIP COULD NOT DUPLICATE THE PROBLEM. THE THIRD TIME THE DEALERSHIP DETERMINED THE MASTER CONTROL WAS DEFECTIVE. THE PROBLEM STILL PERSISTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10165460August 14, 2006
TIRES
GOODYEAR FORTERA TIRE ISSUE - I HAVE A SET OF 265-70-17 GOODYEAR FORTERA SILENTARMOR TIRES ON A 2002 DODGE RAM QUAD CAB 1500 4X4. BAD VIBRATION AT HIGHWAY SPEEDS. I THINK THAT THEIR IS A DESIGN PROBLEM WITH THESE TIRES. I HAVE SPENT SEVERAL DAYS AT VARIOUS TIRE DEALERS AND HAVE GONE THROUGH 2 1/2 SETS OF TIRES IN AN ATTEMPT TO CORRECT THE PROBLEM. THE TIRES REQUIRE AN EXCESSIVE AMOUNT OF WEIGHT TO BALANCE. EVEN WITH ALL THAT WEIGHT THE VIBRATION IS STILL PRESENT. THERE MUST BE A DESIGN FLAW OR POOR QUALITY CONTROL DURING MANUFACTURE. I PUT A ABOUT 3000 MILES ON FIRST SET OF TIRES AND I NOW HAVE ABOUT 500 MILES ON THE CURRENT SET. I HOPE THIS PROBLEM DOES NOT TURN INTO A SAFETY ISSUE AND THE TIRES END UP COMING APART ON THE HIGHWAY. I SEE ONLY GOOD REVIEWS FOR THE FORTERA SILENTARMOR ON THE FORTERA WEBSITE SO I DOUBT THAT GOODYEAR IS POSTING ANY NEGATIVE PRESS...I HAVE ALSO MADE AN ATTEMPT TO POST MY COMMENTS ON THE GOODYEAR WEBSITE TO MAKE THEM AWARE OF THE ISSUE. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10165366August 13, 2006
EXTERIOR LIGHTING, UNKNOWN OR OTHER
OUR DODGE RAM 1500 WAS WORKING FINE ONE DAY THE NEXT DAY THE HEADLIGHTS, TURN SIGNALS, AND BRAKE LIGHTS WERE NOT FUNCTIONING. WE CHECKED FUSES AND ANYTHING ELSE OBVIOUS. THE NEXT DAY WE TOOK IT TO A MECHANIC, AFTER HALF A DAY OF CHECKING HE FOUND THAT THE FUSE AND RELAY CENTER WHICH IS LOCATED UNDER THE HOOD WAS CORRODED. THIS BOX IS NOT AIR TIGHT AND ALLOWS WATER TO GET INSIDE AND CORRODE THE INSIDES. I BELIEVE THIS IS A DESIGN DEFECT AND SHOULD BE RECALLED FOR IT IS VERY DANGEROUS TO DRIVE THIS WAY. THE TRUCK IS A 2002 AND IS NO LONGER UNDER WARRANTY BUT I THINK THIS IS BESIDE THE POINT. MY HUSBANDS BUSINESS PARTNER HAS THE SAME TRUCK ONLY A 2003 AND AFTER HEARING ABOUT THE PROBLEM HE POPPED THE HOOD OF HIS TRUCK AND FOUND THE VERY SAME THING WAS HAPPENING. WHEN CONTACTING DODGE THEY TOLD US THERE IS NOTHING THEY CAN DO. I DON'T BELIEVE THIS IS TRUE I BELIEVE THEY MUST RECALL THIS PART. IT IS DANGEROUS DRIVING WITHOUT HEADLIGHTS, BRAKE LIGHTS, AND TURN SIGNALS AND WE HAVE BEEN UNABLE TO EVEN GET THE PART TO HAVE IT FIXED. I WONDER HOW MANY OTHER OWNERS HAVE THIS PROBLEM. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10164931August 8, 2006
SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER, SUSPENSION, FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP, SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP, ELECTRICAL SYSTEM, POWER TRAIN:AXLE ASSEMBLY
AT 65 MPH USING CRUISE CONTROL, DAYTIME, DRY PAVEMENT, GOOD WEATHER, BRAKE WARNING LIGHT AND ABS WARNING LIGHT ILLUMINATED WITH WARNING CHIME. AT NEXT EXIT, OPERATOR TOOK VEHICLE TO REPAIR SHOP. TECHNICIAN FOUND RIGHT FRONT WHEEL BEARING ASSEMBLY WORN, ALLOWING TIRE/WHEEL ASSEMBLY TO BE MOVED 1-2'' FROM VERTICAL. VEHICLE HAD BEEN CHECKED DURING STATE INSPECTION LESS THAN 400 MILES PREVIOUSLY AND PASSED. A TOTAL FAILURE IN TRAFFIC AT SPEED MIGHT HAVE RESULTED IN A LOSS OF HANDLING/BRAKING THAT MIGHT HAVE CAUSED OR WORSENED AN ACCIDENT. FAILED PART IS AVAILABLE. VEHICLE HAS ALSO SUFFERED NUMEROUS PREMATURE FAILURES INCLUDING: FAILURE OF DRIVER HEATED SEAT, FAILURE OF ELECTRIC FUEL PUMP, NEARLY CAUSING ACCIDENT DUE TO ENGINE STOPPAGE AND LOSS OF POWER STEERING, FAILURE OF INSTRUMENT CLUSTER, FAILURE OF FRONT SUSPENSION COMPONENTS, AND DAMAGE TO SPARE TIRE DUE TO MIS-ROUTED TAIL PIPE. SOME OF THESE ARE MANUFACTURER DESIGN DEFECTS, OTHERS ARE TROUBLESHOOTING OR REPAIR ERRORS AT DEALER. TWO EVENTS (FUEL PUMP, WHEEL BEARING) MIGHT HAVE CAUSED ACCIDENT WITH INJURY/DEATH POSSIBLE OUTCOME. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10163773July 28, 2006
UNKNOWN OR OTHER
CRACKS IN DASHBOARD. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10162121July 11, 2006
WHEELS:HUB
FRONT WHEEL HUB FAILED ON 2002 DODGE RAM TRUCK RESULTING COMPLETE LOSS OF HYDRAULIC BRAKE SYSTEM, BOTH FRONT AND REAR BRAKES. WHEEL REMAINED ON TRUCK AND TRUCK CONTINUED TO ROLL WITHOUT MEANS OF STOPPING. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10161860July 7, 2006
UNKNOWN OR OTHER
DASHBOARD CRACKED IN MANY PLACES. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10161248July 2, 2006
FUEL SYSTEM, OTHER:DELIVERY:FUEL PUMP
I OWN A 2002 DODGE RAM 3500 24V CUMMINGS DIESEL. I EXPERIENCED A VERY SERIOUS ENGINE FAILURE MY ENGINE JUST TURNED OFF ALL ITS OWN. APPARENTLY THIS IS AN WELL DOCUMENTED INCIDENT WITH THIS MAKE AND MODEL. THE FAILURE IS THE LIFT PUMP, YOU WILL NOTICE WHAT A PROBLEM THIS IS BY GOING TO ANY SEARCH ENGINE WITH THE SEARCH CRITERIA OF "DODGE + LIFT PUMP" THERE ARE A LOT OF STORIES JUST LIKE MINE POSTED ALL OVER INTERNET BULLETINS HOSTED ALL OVER THE COUNTRY. VERY SERIOUS ISSUE CONSIDERING THESE TRUCKS ARE MEANT TO CARRY HEAVY LOADS. I AM CONVINCED SOMEONE HAS ALREADY GOTTEN HURT. THERE IS A RECALL ON THE LIFT PUMP FOR THE FOR 2000 IT TAKES INTO ACCOUNT ONLY A SELECT FEW THAT WERE BUILT IN SELECT PLANTS WITHIN VERY SPECIFIC DATES. NOT AT ALL ENCOMPASSING. PLEASE SEE TO IT THAT THIS IS FOLLOWED UP. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10160965June 28, 2006
AIR BAGS:FRONTAL
DT*: THE CONTACT STATED THAT THE PASSENGER SIDE OF THE VEHICLE'S DASHBOARD DEVELOPED A CRACK WHERE THE AIRBAG IS LOCATED. THE VEHICLE WAS TAKEN TO THE DEALER ON 06/26/06 WHO DETERMINED THAT THE DEFECT WAS NOT COVERED UNDER WARRANTY AND DID NOT REPAIR THE CRACK. THE PASSENGER SIDE OF THE DASHBOARD HAS DEVELOPED THREE ADDITIONAL CRACKS SINCE THE INCIDENT OCCURRED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10160900June 27, 2006
STRUCTURE:BODY
DT*: THE CONTACT STATED THAT THE PLASTIC BAR USED ONTO TO GET IN AND OUT OF THE VEHICLE ON THE PASSENGER SIDE COMPLETELY DETACHED FROM VEHICLE. THIS CAUSED THE CONTACT TO FALL AND LAND ON THE GROUND OUTSIDE OF THE VEHICLE. THERE WERE NO INJURIES. 08/01/06 UPDATED. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10160783June 26, 2006
SERVICE BRAKES, HYDRAULIC
I HAVE LEES THAN 45000 MILES ON MY TRUCK AND THE BREAK PADS ON THE FRONT HAVE BEEN CHANGED SIX TIMES. ROTORS ARE FINE, THE LAST THREE TIMES THE PADS WERE CHANGED IN LESS THEN 18 MONTHS. WHEN GETTING THE PADS FROM A NATIONAL AUTO STORE THE COMPUTER BROUGHT UP BIGGER PADS THAT WOULD BE FOR MY QUAD CAB. THEY DIDN'T FIT AND I HAD TO GO WITH THE REGULAR CAB BRAKE PADS. I CONTACTED THE DEALER THEY CHECKED THEM OUT AND SAID IT WAS THE RIGHT SIZE CALIPER ON THE TRUCK. WHEN I TOLD THEM ABOUT THE AUTO STORE ONLY BRINGING UP THE LONGER PADS THEY OFFERED TO CHANGE MY ROTORS AND BREAK FOR A GREAT DEAL OF $400. NO THANK YOU. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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