Dodge Ram Complaints (2012)

1,397 consumer complaints on file.

#11173873February 4, 2019
ENGINE
TL* THE CONTACT OWNS A 2012 RAM 1500. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE LOST POWER AND THE CHECK ENGINE INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC AND WAS INFORMED THAT THE ENGINE NEEDED TO BE REPAIRED. THE CONTACT CALLED BOB RICHARDS CHRYSLER DODGE JEEP RAM (1666 JEFFERSON DAVIS HWY, GRANITEVILLE, SC 29829, (855) 984-5458) AND WAS INFORMED TO SCHEDULE A SERVICE APPOINTMENT. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 215,641.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11173406January 31, 2019
SERVICE BRAKES
FACTORY INSTALLED TRAILER BREAKS DO NOT WORK, I TOW A 10,000# TRAILER THAT I CANT TOW WITHOUT TRAILER BREAKS. CALLED DODGE @1-866-726-4636, THAY KNOW OF THE PROBLEM BUT CANT FIX IT. THIS WILL EVENTULY LEAD TO AN ACCIDENT.I WAS ON THE C.A. 101 NORTH AND HAD NO TRAILER BREAKS THIS IS DANGEROUS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11173407January 31, 2019
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
I GOT INTO THE CAB OF MY TRUCK AND IT SMELLED WET. I LOOKED UP AT HEAD LINER AND SAW THAT IT WAS WATER STAINED. I LOOKED ON DODGERAMFORUM AND SAW THAT OTHERS HAD EXPERIENCED THIS. MOST SUSPECTED THE THIRD BRAKE LIGHT ABOVE THE REAR WINDSHIELD TO BE LEAKY. I REMOVED THE THIRD LIGHT FROM MY VEHICLE. IT WAS WET AND THE BULB BLOWN OUT. I STUCK MY HAND INTO THE SPACE BETWEEN THE OUTER AND INNER SHELLS OF THE CAB AND IT WAS WET. I TOOK THE ASSEMBLY TO LODI CDJR, WHO TOLD ME THE GASKET WAS DEFECTIVE. THEY WERE SELLING THE REPLACEMENT ASSEMBLY AT $22.70 SO THAT PEOPLE COULD QUICKLY MAKE THE REPAIR. RECALL? NO. SOMEWHERE I LEARNED THAT SEVERAL YEAR MODELS WERE AFFECTED, INCLUDING MY OTHER VEHICLE, A 2014 DODGE RAM EXPRESS. SO I BOUGHT ANOTHER REPLACEMENT ASSEMBLY TO INSTALL ON IT. I ASKED IF THEY WOULD COVER THE COST. HE SAID THEY WOULD GET BACK TO ME, BUT NEVER DID. A FEW WEEKS LATER, I OPENED THE GLOVE BOX OF THE 2012 TRUCK AND NOTICED THAT THERE WAS RUST ON SOME OF MY PAPERS. I LOOKED UP INTO THE GLOVE BOX AND SAW RUSTED WIRES. I THINK THE WATER DRAINED FROM THE TOP OF THE CAB INTO THE FRONT OF THE FIREWALL AND SOAKED THE CIRCUITRY. CRUISE CONTROL, MY PASSENGER WINDOW, OTHER THINGS DON'T FUNCTION PROPERLY AT ALL TIMES. I HAVE NOT TAKEN IT IN TO BE EVALUATED AS I FEAR THEY MIGHT JUST MAKE IT WORSE. THE NEW LIGHT ASSEMBLY HAS STOPPED ANY FURTHER LEAKAGE. IT DOES NOT APPEAR THAT MY 2014 SUSTAINED WATER DAMAGE DUE TO THE FAULTY LIGHT GASKET. 2014 DODGE RAM EXPRESS VIN: (XXXXX). I WILL FILE A SEPARATE COMPLAINT ON THIS VEHICLE IF YOU DIRECT ME TO. BUT AT THIS TIME I THINK I CAUGHT IT BEFORE DAMAGE OCCURRED. I REPORTED THIS TO DODGE CUSTOMER ASSISTANCE CENTER, WHO ASSIGNED THIS REFERENCE NUMBER TO IT: 57938794. IT IS THE SAME REFERENCE NUMBER ON ANOTHER COMPLAINT I HAVE SUBMITTED TO YOU: 11173399 PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11173399January 31, 2019
ENGINE
I HAD TAKEN MY VEHICLE TO LODI CDJR TO HAVE RECALL WORK PERFORMED. THEY THEN INSPECTED MY VEHICLE AND FOUND BOTH EXHAUST MANIFOLDS WARPED AND STUDS HOLDING THEM TO THE BLOCK BROKEN. THEY RECOMMENDED REPLACEMENT OF MANIFOLDS. I HAD THE WORK PERFORMED AT MY PRIVATE MECHANIC WHO STATED THAT THEY SEE THIS REPAIR FREQUENTLY. I LOOKED AT DODGERAMFORUM ONLINE AND SAW THIS DAMAGE TALKED ABOUT A LOT. IT IS MY UNDERSTANDING THAT THE 5.7L HEMI BLOCK IS ALUMINUM AND THE EXHAUST MANIFOLD STEEL, 2 DISSIMILAR METALS. IN THE ENGINE COMPARTMENT WHERE TEMPERATURES CAN EXCEED 400 DEGREES F AND THEN COOL BACK DOWN, DISSIMILAR METALS EXPAND AND CONTRACT AT DIFFERENT RATES, PUTTING SHEERING FORCE ON THE CONNECTING BOLTS, CAUSING THEM TO BREAK. WHICH MINE DID. THIS REPAIR COST ME $890 AND COULD EASILY HAPPEN AGAIN BECAUSE THE DISSIMILAR METAL SITUATION IS BY DESIGN AND REALLY CANNOT BE CURED. I CALLED A LEMON LAWYER WHO DIRECTED ME TO DODGE'S OWN CUSTOMER SERVICE. I EXPLAINED MY COMPLAINT TO THE DODGE CUSTOMER ASSISTANCE CENTER REPRESENTATIVE (1-800-423-6343) WHO SAID HE WAS FAMILIAR WITH THIS COMPLAINT AND RECOMMENDED THAT I CONTACT YOU. HE GAVE ME A REFERENCE NUMBER FOR MY CASE: 57938794, TO GIVE TO YOU. I FEEL CDJR IS WELL AWARE OF THE FLAW HERE AND SHOULD BE HELD RESPONSIBLE FOR IT BY RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11173093January 30, 2019
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
THERE HAS BEEN A RECALL ON THE DURANGO AND JEEP CHEROKEE WITH SAME RELAY IN THE FUSE BOX (TIPM) MY FUEL PUMP CONTINUES TO RUN AFTER TRUCK IS SHUT OFF CREATING A FIRE HAZARD. THERE ARE WEBSITES DEDICATED AND MAKING MONEY ON FIXING THIS KNOWN PROBLEM. PLEASE LOOK FURTHER INTO IT. AND FEEL FREE TO CONTACT ME IF NEED BE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11172850January 29, 2019
ELECTRONIC STABILITY CONTROL (ESC), VEHICLE SPEED CONTROL, EXTERIOR LIGHTING
I WAS TOLD BODY CONTROL MODULE IN DRIVERS DOOR WAS BAD AND DODGE IS BACK ORDERED ON PARTS.SO I AM HAVING TO DEAL WITH PROBLEM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11172733January 29, 2019
ELECTRICAL SYSTEM
I HAVE A 2012 RAM 3500 TRUCK AND THE IGNITION SWITCH IS FAULTY. I HAVE TO WIGGLE THE KEY TO ENGAGE THE CONTACTS OF THE SWITCH. THE TRUCK HAS LOST ELECTRICAL POWER WHILE DRIVING BECAUSE OF THE FAULTY SWITCH. RAM KNOWS OF THE ISSUE AND HAS A REPLACEMENT SWITCH THE ELIMINATES THE PHYSICAL CONTACTS IN THE SWITCH WHICH WILL NOT WEAR OUT OVER TIME. I PURCHASED THE TRUCK NEW AND IT ONLY HAS 45,000 MILES ON IT. I BELIEVE THIS IS A SAFETY ISSUE FROM A FAULTY DESIGN OF THE SWITCH. THANK YOU, [XXX]*DT*JB *DT*JB INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11172632January 28, 2019
ELECTRICAL SYSTEM, ENGINE, VEHICLE SPEED CONTROL
R03 (REPLACES L25) WIRELESS IGNITION NODE (WIN) MODULE WIN MODULE FAILURE. WHEN DRIVING THE VEHICLE IN MOTION, THE ENGINE AND POWER SHUTS OFF TO THE VEHICLE, CAUSING LOSS OF POWER STEERING AND BRAKING POWER. THIS HAPPENED TO ME WHILE DRIVING ON THE FREEWAY. THIS HAS BEEN RECALLED DUE TO THE SAME SITUATION ON MULTIPLE OTHER DODGE/CHRYSLER VEHICLES THAT HAVE THE SAME WIN MODULE PART/PART# AS MY 2012 RAM. 'THE WIRELESS IGNITION NODE (WIN) MODULE ON THESE VEHICLES MAY HAVE UNINTENTIONAL MOVEMENT OF THE FREQUENCY OPERATED BUTTON IGNITION KEY, OR FOBIK, FROM THE 'ON' TO THE 'ACCESSORY' POSITION WHILE DRIVING. THIS COULD CAUSE UNINTENDED ENGINE SHUT OFF AND INCREASE THE RISK OF A CRASH.' HTTPS://STATIC.NHTSA.GOV/ODI/RCL/2016/RCMN-16V240-9929.PDF
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11171441January 22, 2019
AIR BAGS
AIR BAG WARNING LIGHT INTERMITTENTLY COMES ON AND GOES OFF. THIS OCCURS WHILE DRIVING. DT CONSUMER TOOK THE VEHICLE TO THE DEALER. CONSUMER WIGGLED THE WIRES AND THE LIGHT WENT OUT SO PROBLEM WAS FIXED AND DEALER DID NOT CHARGE THE CONSUMER. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11170894January 19, 2019
ENGINE
STARTED HEARING A LOUD TICKING SOUND COMING FROM ENGINE ON PASSENGER SIDE WHEN ENGINE IS COLD. ONCE ENGINE WARMS UP SOUND GOES AWAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11170687January 17, 2019
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
TRUCK WILL RANDOMLY SHUT OFF, LOSING ALL POWER. IT HAS HAPPENED WHILE DRIVING AND WHILE IN PARK. WHEN IT HAPPENS DURING DRIVING IT HAS HAPPENED AT ALL SPEEDS. ALL POWER INCLUDING LIGHTS AND POWER STEERING IS LOST. MUST TURN IGNITION OFF AND RESTART ENGINE. HAS BECAME A MAJOR SAFETY ISSUE WHILE ON THE ROAD. HAVE TAKEN IT TO A DEALERSHIP THAT IT WAS BOUGHT FROM BUT THEY COULD NOT PIN POINT PROBLEM SINCE IT RANDOMLY HAPPENS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11170384January 16, 2019
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, STEERING
TAKATA RECALL HAVE A PROBLEM WITH THE IGNITION MODULE ON MY RAM 1500 2012 WILL START SOMETIMES WHEN IT WANTS TO AND GOING DOWN THE ROAD I HIT A BUMP TRUCK LOOSES COMPLETE POWER. IT IS VERY DANGEROUS GOING 60 MILES A HOUR DOWN THE ROAD AND LOSE OF ALL POWER NO CONTROL OF THE TRUCK WHATSOEVER, ESPECIALLY AT NIGHT COMING AROUND A CURVE AND HIT A BUMP LIGHTS TURN OFF NO POWER STEERING TO THE TRUCK COULD HAVE BEEN KILLED VERY DANGEROUS SITUATION I THINK NEEDS TO BE ADDRESSED BEFORE I DO END UP DIEING FOR A SIMPLE RECALL ON ALL THE TRUCK AND CARS THAT HAVE THE SAME PROBLEM AND THERE ARE PLENTY OF PEOPLE WITH THE SAME PROBLEM NEEDS TO BE ADDRESSED BEFORE SOMETHING BAD HAPPENES THANK YOU
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11170175January 15, 2019
FUEL/PROPULSION SYSTEM
2012 RAM 1500 WAS REPAIRED ON 11/09/2018 DUE TO 18V160000 FRAME BRACKET ISSUE.. A FEW DAYS AFTER RECALL ACTION OCCURRED THE ENGINE CHECK LIGHT CAME ON SIGNIFYING THE GAS CAP WAS LEAKING AND NEEDED TO BE REPLACED. DEALER TECH CHECKED AND SAID THERE WAS A SMALL EVAPORATION LEAK BUT THE GAS CAP SEEMED TO BE SEALING OK. DEALER TECH RESET THE ENGINE CHECK LIGHT. WEEK LATER LIGHT CAME BACK ON. I BOUGHT A NEW GAS CAP AND REPLACED OLD ONE. RESET THE ENGINE CHECK LIGHT. MESSAGE NOW BACK AND I GET NO RESPONSE FROM THE DEALER OR CHRYSLER CUSTOMER SUPPORT. IF THIS IS AN EVAPORATION LEAK IN THIS FUEL SYSTEM I WOULD BELIEVE THIS IS AN ENVIRONMENT ISSUE. HOW MANY OTHERS HAVE HAD THIS RECALL PERFORMED AND FACE THE SAME ISSUE?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11166209January 10, 2019
ELECTRICAL SYSTEM
WIN MODUEL(WIRELESS IGNITION NODE MODULE) VEHICLE HAS 90,000 MILES. WHEN KEY IS INSERTED INTO IGNITION AND TURNED TO THE START POSITION THE WIN MODULE FAILS TO MAKE A CIRCUIT INTERNALLY AND WILL NOT CRANK THE VEHICLE. THE FAULTY CONNECTIONS INSIDE WILL ALSO MOVE WHILE VEHICLE IS IN MOTION CAUSING THE VEHICLE TO SHUT OFF AT SOMETIMES A HIGH RATE OF SPEED. RESULTING IN LOSS OF BRAKES,STEERING, LIGHTS, ETC. SERIOUS INJURY OR DEATH MAY OCCUR BECAUSE OF THIS ISSUE. MY PERSONAL VEHICLE HAS DONE THIS REPEATEDLY WHILE IN MOTION AND ALSO WHEN STARTING. THE LATEST OCCURRENCE BEING LAST NIGHT WHEN DRIVING 60MPH DOWN A RULE STAE HI-WAY WE LOST COMPLETE POWER!!! NO HEAD LIGHTS, NO ENGINE, NO POWER BREAKS, NO POWER STEERING, EVERYTHING WAS DEAD. THIS WAS VERY SCARY!!! WAS ABLE TO COME TO A STOP IN THE MIDDLE OF THE HI-WAY AND TURN OFF THE KEY AND EVERYTHING POWERED BACK UP. THIS COULD HAVE ENDED A LOT WORSE!!! THIS IS A KNOWN PROBLEM WITH OTHER CHRYSLER MODELS AND SHOULD BE RECALLED ON THIS ONE ALSO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11166288January 10, 2019
SERVICE BRAKES
BRAKE TRANSMISSION SHIFT INTERLOCK RECALL. THE MANUFACTURER CANNOT FIX THIS PROBLEM IN A TIMELY MANNER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11165104January 8, 2019
POWER TRAIN
TL* THE CONTACT OWNS A 2012 RAM 1500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V821000 (POWER TRAIN). THE CONTACT CALLED ROCKWALL FORD AT 972-290-2200 (LOCATED AT 990 E INTERSTATE 30, ROCKWALL, TX 75087) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11164802January 7, 2019
POWER TRAIN
WHILE DRIVING AT HIGH SPEEDS (60-70 MPH) MY TRUCK DROPS INTO 4TH GEAR WITHOUT NOTICE. IT THEN GOES INTO "LIMP" MODE AND YOU CAN'T SHIFT OUT OF 4TH GEAR UNTIL YOU PULL OVER AND TURN THE TRUCK OFF AND THEN BACK ON. I'VE NOTICED THAT A LOT OF OTHER PEOPLE ARE HAVING THIS ISSUE AND IT IS VERY DANGEROUS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11165679January 3, 2019
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS, ELECTRICAL SYSTEM
WHILE DRIVING DOWN THE ROAD THE REAR PASSENGER DOOR WINDOW SWITCH CAUGHT FIRE AND BEGAN FILLING THE VEHICLE WITH SMOKE, ALL WINDOWS WERE UP AT TIME OF FIRE. DRIVER WAS ABLE TO PULL OVER AND RIP DOOR PANEL OFF TO PUT OUT FIRE. *DT*JB
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11164157December 31, 2018
ELECTRICAL SYSTEM
THE WIRELESS IGNITION MODULE IS DEFECTIVE. (IGNITION). WHILE DRIVING IF YOU HIT A BUMP THE TRUCK TURNS OFF. YOUR POWER STEERING POWER BRAKES ALL TURN OFF AT ANY SPEED. IF YOU TURN THE KEY AND HOLD IT IN WITH SLIGHT PRESSURE IT IS FINE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11163961December 29, 2018
VEHICLE SPEED CONTROL
MY TRUCK WILL STOP WORKING WHILE DRIVING ON THE HIGHWAY. THE ACCELERATOR PEDAL CAN BE PUSHED AND IT WILL NOT ACCELERATE. THE TRUCK LOSES POWER. A RED ELECTRIC BOLT APPEARS. THE TRUCK BECOMES INOPERABLE WHEN THIS HAPPENS. IT WILL SUDDENLY REGAIN POWER. I HAVE SEARCHED FOR ANSWERS AND MANY PEOPLE ARE CLAIMING TO HAVE THE SAME PROBELEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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