Dodge Journey Complaints (2017)

202 consumer complaints on file.

#11209892May 24, 2019
UNKNOWN OR OTHER
BODY CONTROL MODEL WAS FAULTY AND MADE LIGHTS FLICKERING WITCH MAKES IT HARD TO SEE AT NIGHT TOOK IT IN TO DEALER THEY SAID NOTHING WAS WRONG ABOUT LITTLE LESS THAN A YEAR LATER I TOOK IT BACK IB BECAUSE IT BECAME MORE FREQUENT THEN THEY SAID YEAH ITS DEFINITELY FLICKERING AND SAID THE BCM WAS FAULTY AND NEEDED TO BE UPDATED..
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11208065May 16, 2019
TIRES:TREAD/BELT
TL* THE CONTACT OWNS A 2017 DODGE JOURNEY EQUIPPED WITH KUMHO SOLUS KH16 TIRES, SIZE: P225/65R17. WHILE DRIVING 60 MPH, THE FRONT PASSENGER TIRE TURNED TO THE RIGHT. THE VEHICLE WAS TAKEN TO STEW HANSEN DODGE RAM CHRYSLER JEEP (LOCATED AT 12103 HICKMAN RD, URBANDALE, IA 50323, IN 46809, (877) 841-4585) WHERE IT WAS DIAGNOSED THAT THE TIRE BELT NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT STATED THAT THE FAILURE WAS ASSOCIATED WITH NHTSA CAMPAIGN NUMBER: 18T004000 (TIRES). THE TIRE AND VEHICLE FAILURE MILEAGE WAS 25,823.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11207347May 13, 2019
WHEELS
I AM SHARING MY EXPERIENCE REGARDING BYERS KIA OF LEWIS CENTER AND SALESPERSON KYLE CAIN. FRIENDS, ON SATURDAY, MARCH 30, 2019 I PURCHASED AND FINANCED A VEHICLE THROUGH BYERS KIA ON COLUMBUS PIKE IN LEWIS CENTER, OHIO. THE VEHICLE WAS A 2017 DODGE JOURNEY GT WITH APPROXIMATELY 42,000 MILES. THE SALESPERSON WAS KYLE CAIN, AND HIS MANAGER AS I UNDERSTAND IT IS BOB POLLOCK. THE SATURDAY I TOOK POSSESSION OF THE VEHICLE IT WAS RAINING HEAVILY SO I WASN'T ABLE TO INSPECT THE ENTIRE VEHICLE AND DID NOT GET A CLOSE LOOK AT THE FRONT TIRE TREAD. I TRADED IN MY 2016 CHEVY CRUZE LT ALONG WITH BRINGING $4,500 TO THE TABLE. THE NEXT DAY, SUNDAY I WAS ABLE TO INSPECT THE VEHICLE MORE THOROUGHLY AND DISCOVERED THAT THE FRONT TIRES WERE BOTH UNSAFE AND UNSATISFACTORY. MONDAY MORNING, APRIL 1, 2019 I CONTACTED KYLE CAIN AND TOLD HIM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11203118April 23, 2019
UNKNOWN OR OTHER
DOOR LOCKS WON'T LOCK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11197270April 18, 2019
ELECTRONIC STABILITY CONTROL (ESC)
WHILE I WAS DRIVING ON A HIGHWAY, THE CHECK ENGINE LIGHT AND TRACTION CONTROL/STABILITY LIGHT CAME ON. YOU COULD FEEL THE CAR LOOSEN UP, AND THE ENGINE SOUND LIKE IT WAS MISFIRING OR SKIPPING. THE CAR DID NOT LOSE POWER, AND RAN FINE THE NEXT TIME I DROVE IT. HOWEVER, IT HAS HAPPENED A FEW MORE TIMES. I HAVE AN APPOINTMENT WITH THE DEALERSHIP, SO WE WILL SEE WHAT THEY SAY. I DID SEE THAT THE 2012-2015 MODELS UNDERWENT A RECALL FOR SOMETHING SIMILAR. MAYBE IT IS THAT SAME ISSUE ON THIS MODEL. ALSO, A FEW MONTHS BACK I WAS DRIVING WHEN THE BOLTS HOLDING THE SERPENTINE BELT (DON'T KNOW THE EXACT NAME OF THE SYSTEM) BROKE OFF. THE CAR OVERHEATED AND COMPLETELY SHUT DOWN. THEY USED SHORT 8MM BOLTS TO HOLD UP THE SYSTEM AND THEY FAILED. DEALERSHIP OR CHRYSLER WOULD NOT COVER COSTS OF AROUND $175 TO FIX, WITH NO ASSURANCE THAT A LONGER 8MM BOLT WOULD HOLD UP LONG TERM. THE CAR HAS LESS THEN 50K MILES ON IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11195346April 10, 2019
AIR BAGS, ELECTRONIC STABILITY CONTROL (ESC)
CRUSE CONTROL KEEP STICKING, AND MY AIR BAG LIGHT KEEP COMING ON, NOT SURE IF IT GOING TO EXPLORE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11186222March 12, 2019
AIR BAGS
TL* THE CONTACT OWNS A 2017 DODGE JOURNEY. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO SAFFORD CHRYSLER JEEP DODGE RAM FIAT OF SPRINGFIELD (LOCATED AT 7611 LOISDALE RD, SPRINGFIELD, VA 22150, (703) 866-1700) WHERE IT WAS DIAGNOSED THAT THE AIR BAG WIRING HARNESS NEEDED TO BE REPLACED; HOWEVER, THE PART WAS ON BACKORDER. THE VEHICLE WAS NOT REPAIRED. THE CONTACT STATED THAT THE FAILURE RECURRED APPROXIMATELY FIVE TIMES. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 13,696.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11186275March 12, 2019
ENGINE
TL* THE CONTACT OWNS A 2017 DODGE JOURNEY. WHILE DRIVING 80 MPH, THE VEHICLE DECELERATED AND ALMOST CRASHED IN THE MIDDLE OF RUSH HOUR TRAFFIC. THE VEHICLE CAME TO A STOP AND LOST POWER TWELVE TIMES. ALSO, THE CHECK ENGINE INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO WALKER JONES JEEP, DODGE, RAM (2730 MEMORIAL DR, WAYCROSS, GA 31503, (912) 584-1166) WHERE THE VEHICLE WAS DIAGNOSED, BUT THE CODES COULD NOT BE READ. THE VEHICLE WAS REPAIRED OVER THREE TIMES, BUT THE FAILURE RECURRED. THE VEHICLE WAS NOT REPAIRED AGAIN. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURES. THE FAILURE MILEAGE WAS 32,543.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11184921March 7, 2019
ELECTRICAL SYSTEM
WENT TO GET IN CAR DIDN'T OPEN, HAD TO USE THE KEY, TRIED TO START THE CAR IT DIDN'T ,HAD TO USE THE KEY, PUT THE CAR IN REVERSE AS WE WERE BACKING UP AND ALL OF THE SUDDEN THE CAR WENT FORWARD AND RAN INTO A CONCRETE PILLAR IN A PARKING GARAGE, THE CAR WAS PARKED
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11184511March 6, 2019
UNKNOWN OR OTHER
NOT VEHICLE SPECIFIC. THERE IS MUCH CONCERN OVER DISTRACTED DRIVING. CARS PRODUCED TODAY CAN NOT BE DRIVEN WITHOUT VIEWING THE DASHBOARD VIDEO DISPLAY. CLIMATE CONTROLS, RADIO, ETC. VIDEO DISPLAY IS CONSTANTLY DISPLAYING INFORMATION WHICH REQUIRES DRIVER TO TAKE EYES OFF THE ROAD. I BELIEVE BACKUP CAMERAS ARE USEFUL, BUT SHOULD ONLY DISPLAY VIDEO WHEN IN REVERSE. CELL PHONE DISTRACTIONS. ELECTRONICALLY DISABLE CELL PHONES WHILE VEHICLE IS MOVING. MAY SIGNAL AN INCOMING CALL, BUT MUST STOP VEHICLE TO RESPOND.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11165633January 3, 2019
AIR BAGS
ONE MONTH AFTER PURCHASING THE 2017 DODGE JOURNEY THE AIRBAG LIGHT CAME ON WHILE DRIVING THE VEHICLE. TOOK THE VEHICLE TO A CERTIFIED DODGE DEALER AND THEY INFORMED US THAT THE AIRBAG WIREING HARNESS LOCATED UNDER THE DRIVERS FRONT SEAT WAS FAULTY. THE TOLD US THE AIRVAGWIREING HARNESS IS NOT COVERED UNDER ANY WARRANTY AND THAT THE NEW REPLACEMENT AIRBAG WIREING HARNESS WOULD COST AROUND $800. THE AIRBAG LIGHT STILL GOES ON & OFF RANDOMLY WHILE THE VEHICLE IS BEING DRIVEN. IT DOESN'T MATTER IF IT IS BEING DRIVEN STRAIGHT OR ON CURVES OR TURNING. IT JUST RANDOMLY COMES ON WHEN THE VEHICLE IS BEING DRIVEN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11163506December 26, 2018
STEERING
I HAVE HAD 3 INCIDENTS, WITH THE LATEST ON 12/23 WHEN DURING A RAPID BREAKING TO AVOID COLLISION AS A VEHICLE DID ILLEGAL LANE CHANGE IN FRONT OF ME, MY WALLET, WHICH I HAD ON TOP OF THE MIDDLE COMPARTMENT, PUSHED THE CLUTCH AND CHANGED THE GEAR TO REVERSE AND MY CAR WENT BACKWARDS ALMOST COLLIDING WITH A VEHICLE BEHIND ME. ON OTHER INCIDENT ON THANKSGIVING DAY IN 2017 I WAS MAKING AN U-TURN WHEN I HAD TO BREAK FOR A CAR WHICH TURNED RIGHT SHARPLY AND MY SMALL PURSE FLEW AND SWITCH THE GEAR TO NEUTRAL AND I WAS PRESSING THE GAS PEDAL AND TRYING TO GET OUT OF THE WAY OF INCOMING TRAFFIC AND COULDN'T UNDERSTAND RIGHT AWAY THAT THE CAR'S GEAR HAS BEEN PUSHED TO NEUTRAL AND THAT'S IS WHY I COULDN'T MOVE THE VEHICLE. THE CLUTCH HAS NO LOCK BUTTON AND WHEN PUSHED WITH EVEN TWO FINGERS IT SWITCHES THE GEARS, SO ANY SMALL OBJECT DURING A QUICK OR SADDEN BREAKING CAN CAUSE THE GEAR TO SWITCH TO REVERSE OR NEUTRAL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11161290December 13, 2018
VEHICLE SPEED CONTROL
CRUISE CONTROL STICKS WHEN USING IT ON THE HIGHWAY AND I HAVE TO PRESS THE CANCEL BUTTON MULTIPLE TIMES TO TAKE IT OFF WHILE OTHER TIMES THE CRUISE CONTROL WON'T WORK AT ALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11160972December 12, 2018
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2017 DODGE JOURNEY. THE CONTACT STATED THAT THE FUEL CAP INDICATOR REMAINED ILLUMINATED. THE VEHICLE WAS TAKEN TO PLAZA CHRYSLER DODGE JEEP RAM (2077 FL-44, INVERNESS, FL 34453, 352-341-7398) WHERE IT WAS DIAGNOSED THAT THE EVAP SYSTEM FAILED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 28,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11139890October 11, 2018
STRUCTURE:BODY, SERVICE BRAKES
I WAS IN PARK WAITING FOR A SPOT TO OPEN UP IN A SCHOOL PARKING LOT, TOOK MY VEHICLE OUT OF PARK AND PROCEEDED TO PUT IN DRIVE AND MOVE 20 FEET OR SO TO THE PARKING SPOT, AS I WAS TURNING INTO THE SPOT I ENGAGED THE BRAKE TO COME TO A COMPLETE STOP BUT MY PEDAL DID NOT WORK, IT DID NOT SPRING BACK LIKE IT IS SUPPOSE TO AND MY VEHICLE DID NOT STOP AND A CONCRETE PARKING PILLAR STOPPED MY VEHICLE FOR ME. I THREW IT INTO PARK AND JUMPED OUT BECAUSE SMOKE WAS POURING FROM MY HOOD TO SEE THE DAMAGE AND WHEN I JUMPED BACK IN TO THE CAR TO SHUT IT OFF I REALIZED MY CAR WASN'T RUNNING AND ALL THE LIGHTS CAME ACROSS THE DASH. I RESTARTED THE CAR AND THE BRAKE PEDAL PUMPED LIKE NOTHING WAS WRONG. $6,000.00 WORTH OF DAMAGE LATER AND STILL BEING WORKED ON AND NO ANSWERS TO WHY MY BRAKES FAILED ME.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11128500September 10, 2018
UNKNOWN OR OTHER
THE MAIN SCREEN FOR UCONNECT WENT DARK AFTER TURNING ON THE CAR (PARKED). NO RADIO, NO A/C CONTROL, NOTHING IN THE CENTER CONSOLE WOULD WORK. WE LIVE IN FL AND NO A/C IS A BIG PROBLEM, SPECIALLY WHEN YOU HAVE A TODDLER AND A BABY. I WENT TO MY DESTINATION WITH THE DEAD CONSOLE. I WENT BACK IN THE CAR, THIS TIME EVERYTHING WAS OK. I CALLED FCA AND THEIR ANSWER WAS "GO TO A DEALER AND PAY FOR A DIAGNOSTIC, IF THERE IS A PROBLEM WE'LL REFUND YOU" I DON'T THINK THAT IS CORRECT WHEN WE ARE ON WARRANTY AND WHEN THEY KNOW THIS IS NOT AN ISOLATED ISSUE. I FOUND SEVERAL CASES OF PEOPLE GOING THRU THE SAME, THEY SUGGEST REBOOT, FACTORY RESET AND OTHER NON-SENSE. CHECK THIS VIDEO (LINK) AND YOU HAVE EVIDENCE OF SEVERAL PROBLEM WITH THIS SYSTEM. THIS ALSO IS BEING GOING ON SINCE AT LEAST 2012. TIME FOR A RECALL ON UCONNECT SYSTEMS!!! HTTPS://WWW.YOUTUBE.COM/WATCH?V=RWHPSFIQV1W
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11124207September 4, 2018
SERVICE BRAKES, STEERING
JUST LEFT MY DRIVE WAY NOT FROM FROM IT ABOUT TO TURN ON ANOTHER ROAD WHEN MY CAR STEERING WENT OUT THE DASH WAS FROZE AND WHEN I WENT TO USE THE BRAKES I COULDN'T. I WAS GLAD I WAS ONLY GOING 13MPH AND DIDN'T HAVE TO TURN AND NO ONE WAS AROUND ME. MY KIDS WERE IN THE CAR WITH ME WE ROLLED TO A SLOW STOP. I THEN TURNED THE PUSH BUTTON OFF THEN I TURNED THE CAR BACK ON AND IT ACTED FINE. THAT'S IS DANGEROUS. IT COULD HAVE ENDED BADLY. I JUST BOUGHT THIS CAR AND NOW I DON'T EVEN WANT IT ANYMORE. TO SCARED TO DRIVE IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11123543August 30, 2018
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2017 DODGE JOURNEY. WHILE DRIVING APPROXIMATELY 70 MPH WITH THE CRUISE CONTROL ACTIVATED, THE VEHICLE SPONTANEOUSLY ACCELERATED TO APPROXIMATELY 100 MPH. THE CONTACT WAS ABLE TO DEACTIVATE THE CRUISE CONTROL AND DROVE HOME. THE FOLLOWING DAY, THE VEHICLE WAS TAKEN TO YAKIMA CHRYSLER/JEEP/DODGE/RAM (2300 GOODMAN ROAD, UNION GAP, WA 98903) WHERE THEY DETERMINED THAT THE CRUISE CONTROL FAILED. THE VEHICLE WAS REPAIRED. TWO DAYS LATER, WHILE DRIVING APPROXIMATELY 70 MPH, THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE IT WAS DETERMINED THAT THE INCORRECT CODE WAS ENTERED WHEN THE VEHICLE'S COMPUTER WAS REPROGRAMMED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 11,063.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11123357August 29, 2018
STEERING
MY DODGE JOURNEY 2017 HAS A STEERING PROBLEM. I WAS DRIVING HOME FROM THE MARKET WHEN MY STEERING WHEEL STIFFED UP WHEN I WAS TRYING TO MAKE A LEFT. IT WAS VERY HARD TO MAKE A LEFT TURN AND THEN I TRY TO MAKE IT GO STRAIGHT AND IT WAS HARD TO EVEN IT OUT, AS WELL AS TRYING TO MAKE A RIGHT TURN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11122997August 28, 2018
ENGINE, FUEL/PROPULSION SYSTEM
WHILE DRIVING AT APROX 25 MPH ON A SLIGHT BEND IN THE ROAD AND SLIGHTLY ACCELERATING, I REALIZED MY ENGINE HAD DIED WHEN IT STOPPED ACCELERATING. ELECTRICAL WAS STILL WORKING, BUT THE ENGINE HAD SHUT OFF. I WAS ABLE TO COAST TO THE SIDE OF THE ROAD, TURN ON MY HAZARDS, AND PUT THE VEHICLE IN PARK. I WAITED ABOUT 20 SECONDS, THEN ATTEMPTED TO TURN THE ENGINE BACK ON. THE ENGINE STARTED WITH NO TROUBLE AND WITH NO FURTHER INCIDENCE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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