Dodge Journey Complaints (2013)

353 consumer complaints on file.

#11267994October 11, 2019
SEATS
VEHICLE WAS PARKED IN A PARKING LOT. WHEN WE RETURNED TO THE VEHICLE, THE HEAD REST WAS DEPLOYED. THE VEHICLE WAS NOT MOVING, NO ACCIDENT AT THE TIME THAT THE HEAD REST WAS FOUND DEPLOYED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11266916October 7, 2019
SEATS
PASSENGER HEADREST JUST SNAPPED APART WHILE PARKED IN OUR DRIVEWAY. NO ACCIDENT AND NOT IN MOTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11266449October 5, 2019
POWER TRAIN
TRANSMISSION UNEXPECTEDLY DOWNSHIFTS AT ANY SPEEDS CAUSING THE ENGINE TO RED LINE AND THE SPEED GOVERNOR CUTS OFF THE FUEL CAUSING THE VEHICLE TO STALL. THE ONLY WAY TO RESOLVE THE PROBLEM IS TO RESTART THE ENGINE. HAVE ALMOST BEEN REAR ENDED ON MORE THAN ONE OCCASION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11259052September 30, 2019
STEERING
WHILE DRIVING THE VEHICLE THERE IS A LACK OF POWER STEERING ASSIST. WHEN TURNING RIGHT THERE IS NO POWER STEERING ASSIST AT ALL, WHEN TURNING LEFT THERE IS SOME ASSIST. MY WIFE DRIVES THIS VEHICLE & TAKES OUR KIDS TO & FROM SCHOOL DAILY. I HAVE SWITCHED CARS WITH HER FOR THE TIME BEING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11257982September 25, 2019
ENGINE, FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
MY JOURNEY KEEPS STALLING ON ME ESPECIALLY WHEN STOPPED (RED LIGHTS,STOP SIGNS, IN TRAFFIC ETC.) AT ONE POINT IT EVEN STALLED OUT ON ME WHILE DRIVING AND I COULDN'T MOVE THE STEERING WHEEL, BRAKES, NOTHING! IT COMPLETELY LOCKED UP. I WAS LUCKY THAT THAT TIME I WAS IN MY NEIGHBORHOOD OTHERWISE I WOULD HAVE GOTTEN IN A CAR ACCIDENT. AT FIRST THE FUEL CAP LIGHT KEPT COMING ON, DODGE DEALER TOLD US TO JUST HAVE THE CAP REPLACED (WE DID) BUT THE LIGHT KEEPS COMING ON AND OFF STILL AND NOT RESOLVING ANY PROBLEMS. THEN A RED LIGHTENING BOLT CAME ON A COUPLE TIMES AND THAT'S WHEN MY CAR WOULD SHUT OFF AT A STOP AND TRY RESTARTING ON ITS OWN. NOW AT THE MOMENT NO LIGHTS ARE ON AND IT'S STILL STALLING. AND EVERY TIME IS STALLS IT'S ALWAYS IN DRIVE AND WILL COMPLETELY TURN OFF. IT HAS STALLED IN PARKED A FEW TIMES ALSO BUT MAJORITY OF THE TIME IS WHEN STOPPED IN DRIVE. THIS IS VERY VERY DANGEROUS. I HAVE 3 KIDS WHO ARE ALWAYS WITH ME. I CAN'T IMAGINE IF SOMETHING HAPPENED BECAUSE OF THIS. I'VE DONE MY RESEARCH AND NOTICED THERE ARE MANY MANY PEOPLE HAVING THE SAME EXACT ISSUE. DODGE NEEDS TO RECALL THE VEHICLE QUICKLY BEFORE THEY RUN INTO A LAWSUIT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11257949September 25, 2019
SEATS
THE HEADREST DEPLOYED AND PLASTIC SAFETY CLIPS APPEAR TO BE BROKEN. DEPLOYED FOR NO REASON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11257665September 24, 2019
ELECTRICAL SYSTEM, ENGINE
FOR TWO YEARS BATTERY HAS BEEN UNABLE TO HOLD CHARGE, EVEN WHEN REPLACED NEW, ENGINE RIDING ROUGH TO COMPLETE STOP IN ROAD, NO FLASHERS ETC. ALTERNATOR REPLACED COMPLETE ELECTRIC HARNESS BURNT, ALL FIXED STILL WILL NOT HOLD BATTERY CHARGE. NO CAR FOR TWO MONTHS. CAR STALLED IN ROAD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11257313September 23, 2019
SEATS
THE DRIVER'S SIDE FRONT SEAT HEADREST EXPLODED FOR NO REASON. THERE HAS BEEN NO ACCIDENT OR DAMAGE OF ANY KIND OF THE VEHICLE TO CAUSE THIS ISSUE. THE HEADREST CAN NOT BE FIXED OR EASILY REPLACED. ALSO, WITHIN THE LAST YEAR THE DRIVERS SIDE SEAT BELT MECHANISM HAS MALFUNCTIONED CAUSING THE SEAT BELT TO NOT BE ABLE TO MOVE UP AND DOWN AS INTENDED AND NOT ALWAYS RETRACTING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11256101September 17, 2019
POWER TRAIN
SOMETHING HAS GONE VERY WRONG IN MY TRANSMISSION. POSSIBLY TORK CONVERTER OR A PUMP CAUSING 2 ERROR CODES AND A HUGE WINDING NOISE UPON STARTING THE VEHICLE. THE ERROR CODES ARE P083B FOR THE TFPS AND P0944 HYDRAULIC PRESSURE UNIT. MY CAR IS 2013 AND WAS PURCHASED ON APRIL 7TH WITH 44,011 MILES ON IT. I HAVE SINCE PUT 14000 MILES ON IT WITH THE NEEDED AND PROPER OIL CHANGES EVERY 5000 MILES. I WAS DRIVING AND STARTED HEARING A HIGH PITCHED WINDING NOISE. I STARTED TO HEAD TO SOMEPLACE I WOULD BE ABLE TO PARK AND STOPPED AT A RED LIGHT. ONCE IT TURNED GREEN I PROCEEDED TO PRESS ON THR GAS AND THE CAR DIDNT MOVE RATHER SLID BACKWARD ALMOST HITTING THE CAR BEHIND ME. I HAD MY 3 YEAR OLD IN THE CAR PROPERLY RESTRAINED IN THE CORRECT CAR SEAT BUT IT WAS SCARY. I THEN HAD IT TOWED TO A TRANSMISSION SHOP AND GOT A DIAGNOSIS OF NEEDING TO REBUILD MY TRANSMISSION. SO A 2013 DODGE JOURNEY NEEDS THE TRANSMISSION REBUILT AT 58K MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11255682September 16, 2019
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM
CRANK SENSOR, CUT OUT TWICE WITHIN 2 YEARS TIME AND HAD TO GET REPLACED! EACH TIME, VEHICLE WAS IN MOTION! VERY DANGEROUS! HAD TO TOW VEHICLE EACH TIME. MY CHILD WAS IN THE VEHICLE WITH ME THE FIRST TIME. I EXPECT FULL REIMBURSEMENT FOR EACH INCIDENT. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11253304September 4, 2019
ELECTRICAL SYSTEM, POWER TRAIN
WE HAVE TAKEN OUR VEHICLE INTO THE LOCAL DODGE DEALERSHIP AT LEAST 5 TIMES SINCE AUGUST 2016 FOR THE SAME SAFETY CONCERNS OF JERKING AND STALLING WHILE DRIVING ON CITY STREETS. THE MOST RECENT EPISODE OCCURRED TODAY. WE HAVE HAD MULTIPLE NEAR MISS ACCIDENTS DUE TO THE STALLING. THE DEALERSHIP HAS CHARGED US ALMOST $2000 OVER THESE LAST 3 YEARS. THESE CHARGES HAVE INCLUDED REPLACEMENT OF TIRES, BATTERIES AND SENSORS WITHOUT RESOLUTION OF PROBLEM. PLEASE HELP US RESOLVE THIS ISSUE FOR THE SAFETY OF THE PASSENGERS WHO ARE TRAVELLING IN OUR VEHICLE AND THOSE WHO ARE DRIVING AROUND US. THANK YOU.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11245755August 22, 2019
ELECTRICAL SYSTEM
STATIONARY AT THE TIME MECHANIC CAME, CAR HAD NOT BEEN RUNNING RIGHT, HESITATING WHILE DRIVING, AND STALLED IN DRIVEWAY. BATTERY NOT CHARGING OR HOLDING A CHARGE/ NO START, NO NOTHING SENT TO LOCAL MECHANIC - I HAVE NOT HAD A RUNNING CAR FOR FIVE WEEKS. ALTERNATOR SHOT, AND CHARGING SYSTEM, REQUIRES COMPLETE RE WIRE AS OF 8-13 / 3 BURNT WIRES, MECHANIC CALLED AUTO ELECTRIC SPECIALIST, INDICATED COMPLETE CHARGING SYSTEM BURNT UP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11241635August 4, 2019
SERVICE BRAKES, ELECTRICAL SYSTEM
VEHICLE NEVER SHIFTS RIGHT. DOORS SOMETIMES WON'T UNLOCK LEAVING ME STUCK INSIDE. STRANDED ON SIDE OF ROAD AFTER BATTERY SAVER LIGHT CAME ON AND ABS LIGHT CAUSING MY CAR RPMS TO FLY UP TO 4 REPEATEDLY AND I COULD BARELY GET OFF THE MAIN ROAD SAFELY BEFOELRE THE CAR STOPPED RUNNING. WHEN I GO TO TURN IT BACK ON SAYS MY CAR IS NOT IN PARK WHICH IT IS. I REALLY HOPE I'M NOT DEALING WITH WHAT OTHER PEOPLE HAVE DEALT WITH WITH THIS VEHICLE. MY CAR IS ABOUT TO HIT 70K MILES. I GET EVERY SERVICE DONE TO IT. ALSO GOT THE BRAKES DONE NEW AND THEY STILL SQUEAK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11241290August 2, 2019
AIR BAGS
I'VE HAD BOTH DRIVERS AND PASSENGERS ACTIVE HEADREST BRAKE WITH OUT WARNING. THE PASSENGER SIDE ONE BROKE WITH THE CAR RUNNING PARKED IN A DRIVEWAY AT 75K, PASSENGER WAS STRUCK. THE DRIVERS SIDE ONE BROKE OVERNIGHT WHEN NO ONE WAS AROUND AT 85K, IN A DRIVEWAY. BOTH WERE BROKE AND NEED REPLACING, THE ACTUATOR WAS STILL IN THE LOCKED POSITION (NOT DEPLOYED).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11240409July 29, 2019
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC)
TL* THE CONTACT OWNS A 2013 DODGE JOURNEY. THE CONTACT TOOK THE VEHICLE TO RAINBOW DODGE, CHRYSLER, JEEP (301 RIVER HIGHLAND BOULEVARD, COVINGTON, LA 70433, 985-892-9165) TO BE REPAIRED PER NHTSA CAMPAIGN NUMBER: 15V675000 (ELECTRONIC STABILITY CONTROL, SERVICE BRAKES, HYDRAULIC), BUT THE REPAIR DID NOT CORRECT FAILURE. WHILE DRIVING 30 MPH, THE BRAKE PEDAL WAS ENGAGED AND BECAME STUCK TO THE FLOORBOARD. THE CONTACT WAS ABLE TO DEPRESS THE ACCELERATOR PEDAL AND SLOWLY COAST THE VEHICLE INTO THE GARAGE. THE VEHICLE WAS TOWED TO KEITH'S CAR (2373 HIGHWAY 43 S, PICAYUNE, MS. 39466, (601) 799-1105) WHERE IT WAS DIAGNOSED THAT THE ABS HYDRAULIC UNIT, ABS RIGHT SENSOR, ABS HYDRAULIC UNIT, AND ABS SENSOR NEEDED TO BE REPLACED. THE MANUFACTURER WAS CONTACTED. THE VEHICLE WAS REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 48,841.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11235208July 26, 2019
SEATS
I WAS DRIVING ALL THE SUDDEN I HEAR THIS POP SOUND MY HEADREST BUSTED OPEN THE PLASTIC BROKE INSIDE. I HAVE READ LOOKED UP THAT IT HAS HAPPEN TO A LOT OF PEOPLE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11234734July 25, 2019
ELECTRICAL SYSTEM, ENGINE
BATTERY LIGHT CAME ON DIAGNOSTIC TEST WAS PERFORMED I WAS TOLD TO CHANGE THE ALTERNATOR WHICH I DID. AN HOUR LATER THE LIGHT CAME ON AGAIN THEN I WAS TOLD TO REPLACE THE BATTERY WHICH I DID. AFTER AN HOUR DRIVE THE LIGHT CAME ON AGAIN I WAS TOLD THE BATTERY SENSOR NEEDED TO BE REPLACED. THE NEXT DAY THE CAR DIED COMPLETELY I HAD TO GET TOWED. I WAS TOLD TO GET AN ALTERNATOR FROM MOPAR WHICH I DID. NEW BATTERY ANOTHER NEW ALTERNATOR A NEW SENSOR NOW THE CHECK ENGINE LIGHT IS ON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11234318July 23, 2019
SUSPENSION
2013 DODGE JOURNEY APPROXIMATELY 100000 MILE. UNEVEN WEAR ON REAR TIRES (EXCESSIVE INSIDE WEAR) DUE TO CAMBER. FOR SOME REASON THE REAR WHEELS ON BOTH THE PASSENGER AND DRIVER SIDE TILT INWARD CAUSING EXCESSIVE WEAR ON THE INNER TIRE. THE VEHICLE HAD BEEN RECENTLY SERVICED WITH AN ALIGNMENT, THE REAR CAMBER IS NOT ADJUSTABLE STOCK AND REQUIRES AFTERMARKET CONTROL ARMS TO ALLOW FOR ADJUSTMENT WHICH WHERE INSTALLED. THE VEHICLE HAD BEEN DRIVEN LESS THAN 1000 MILE SINCE THE TIRE REPLACEMENT AND ALIGNMENT AND THERE IS ALREADY NOTICEABLE WEAR ON THE INSIDE OF THE REAR TIRES. DUE TO THE CAMBER ISSUE THE VEHICLE SHAKES VIOLENTLY WHEN DRIVING AT HIGHWAY SPEEDS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11232674July 17, 2019
STEERING
TL* THE CONTACT OWNS A 2013 DODGE JOURNEY. WHILE MAKING A TURN, THE POWER STEERING MALFUNCTIONED. THE CONTACT FELT THAT THE POWER STEERING WAS SEIZING AND THERE WERE NO SIGNS OF ANY LEAKS. IN ADDITION, THE FLUID LEVEL WAS FULL. DAYTONA DODGE CHRYSLER JEEP RAM & FIAT (1450 N TOMOKA FARMS RD, SUITE A, DAYTONA BEACH, FL 32124, (386) 274-0571) INFORMED THE CONTACT THAT THEY NEVER HEARD OF THE FAILURE. THE MANUFACTURER WAS CONTACTED AND PROVIDED A CASE NUMBER. THE MANUFACTURER ALSO STATED THAT THERE WERE NO RECALLS AND ADVISED THE CONTACT TO CALL NHTSA TO FILE A COMPLAINT. THE FAILURE MILEAGE WAS 93,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11230084July 8, 2019
STEERING
TL* THE CONTACT OWNS A 2013 DODGE JOURNEY. WHILE DRIVING AND ATTEMPTING TO TURN, THE POWER STEERING SEIZED AND MADE IT DIFFICULT TO STEER OR TURN THE STEERING WHEEL. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 90,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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