Dodge Journey Complaints (2009)

1,594 consumer complaints on file.

#10481166October 19, 2012
ENGINE
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT THERE WAS AN ABNORMAL CLICKING HEARD FROM THE ENGINE AS THE VEHICLE FAILED TO START. THE VEHICLE WAS TAKEN TO A LOCAL MECHANIC WHO PERFORMED A DIAGNOSTIC BUT WAS UNABLE TO LOCATE A FAILURE. THE VEHICLE WAS TEST DRIVEN BUT THE FAILURE COULD NOT BE DUPLICATED. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 60,000 AND THE CURRENT MILEAGE WAS 65,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10478360October 2, 2012
ENGINE
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT THE VEHICLE FAILED TO START INTERMITTENTLY. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO TESTED THE STARTER, ALTERNATOR AND BATTERY, IN WHICH NONE WERE THE CAUSE OF THE FAILURE. THE MANUFACTURER WAS NOTIFIED BUT OFFERED NO ASSISTANCE. THE FAILURE AND CURRENT MILEAGES WAS 41,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10478206October 1, 2012
TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS, POWER TRAIN
I HAVE A 2009 JOURNEY SXT, AND THE TRANSFER CASE BLEW AT 12,000 MILES DUE TO BAD OIL AT FACTORY, I THOUGHT "ODD BUT OKAY". AT THAT TIME I WAS INFORMED I NEEDED BRAKES AND ROTORS. AGAIN I THOUGHT ODD AND QUESTIONED WHY I NEEDED BOTH, IT WAS EXPLAINED TO ME THAT THE ROTORS ARE SO THIN THAT THEY HAVE TO BE REPLACED WHEN REPLACING BRAKES. UNDER WARRANTY BUT NOT FOR BRAKES ABOUT 2 MONTHS KATERINA GOT THE RECALL AFTER THEY PUT THE SAME [XXX] BRAKES AND ROTORS ON THERE THAT WAS RECALLED SO IMAGINE MY SURPRISE WHEN I HAD TO GET THEM DONE AGAIN AT 35/40K TO WHICH I HAD MY DAD DO THEM AND PICKED OUT THE BRAKE SHOES MYSELF. SO I DRIVE IT FOR A WHILE ANOTHER 20K AND AGAIN I NEED NEW TIRES AND BRAKES AND AN ALIGNMENT. SO 2000 LATER CUS HAVING "SIZE 225/55/R19" THERE IS ONLY ONE MANUFACTURE AND TIRES ARE 250 EACH. NOW I AM USED TO HAVING NEW TIRES AND YOU ROTATE THEM EVERY OTHER OIL CHANGE AND THAT'S IT UNTILYOU GET UP THERE IN MILEAGE AGAIN. NOT SO - 3 WEEKS LATER I WAS BACK IN THERE BECAUSE I KEPT LOOSING TIRE PRESSURE WELL ON TIRE HAD A NAIL IN IT - WHICH THEY DIDN'T TELL ME THEY JUST SAID THE TIRES LOOK GREAT THEY CHECKED THEM FOR LEAKS AND FOUND NONE. ONE WEEK LATER I WAS BACK IN THERE AS TIRES ARE LOOSING AIR ONCE AGAIN. TO WHICH THEY TELL ME THEY WILL REVEAL THEM JUST THIS ONCE FREE OF CHARGE AND I NEED A NEW TIRE AS THE PATCH (THAT I DIDN'T KNOW ABOUT) ON SIDEWALL BLEW OUT. OKAY NOW I AM THINKING GOOD SHOULD BE ALL SET BUT THEN THE DEALERSHIP TOLD ME I HAD A CRACKED VALVE STEM AND FOR THEM TO FIX IT WILL BE ANOTHER 200. NOW WHEN I PAY 250 PER TIRE I EXPECT THAT THE VALVE STEM WOULD BE REPLACED AND A NEW ONE PUT ON. AGAIN NOPE!!!,!,!!! SO VERY OTHER DAY WE HAVE TO PUT AIR IN MY TIRES. EXCEPT ONE DAY THE VALVE STEM COVER CAME RIGHT OFF AND NOW MY CAR SITS. WHEN BUYING VEHICLE I WAS TOLD FULL SIR SPARE NOPE AGAIN JUST A DONUT SO IF ANYONE KNOWS WHY A VALVE STEM WOULD NOT BE REPLACED WHEN TIRES ARE I WOULD SURE APPRECIATE SOME ANSWERS.... THANKS JOURNEY RUNNING ME OVER INFORMATION REDACTED PURSUANT TO THE FREEDOM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10477060September 25, 2012
POWER TRAIN
PURCHASED 9-6-12 CAR STARTING CUTTING OFF 9-8-12. I CAN'T STEER AIR CONDITIONER IS OFF, DASHBOARD HAS NO LIGHTS. TAKEN BACK TO CAR LOT THEY CAN'T DUPLICATE THE PROBLEM AND CODES COME UP, YET THIS CONTINUOUS TO HAPPEN, IT HAS HAPPENED 8 TIMES ALREADY. I AM FEARING FOR MY AND MY FAMILIES LIFE, I CAN'T CONTINUE GOING THROUGH THIS FOR 5 YEARS. I HAVE ALMOST BEEN HIT IN THE REAR TWICE. I CAN'T EVEN GET ON THE HIGHWAY NOR DRIVE THE STREETS WITHOUT FEAR OF BEING KILLED!!! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10476622September 21, 2012
POWER TRAIN
MY WIFE WAS DRIVING IT AND ALL OF A SUDDEN SOME SMOKE AND THERE IS A BAD SMELL. BUT THEN SHE HEARD A CLICKING SOUND. SO I WHEN OVER AND DROVE IT AROUND AND THE CLICKING/GRINDING SOUND COMING FROM THE VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10476623September 21, 2012
SERVICE BRAKES
THE BRAKES/ROTORS GOING OUT FASTER THAN THEY SHOULD. CANT REALLY EVEN GET 3000 MILES OUT OF THEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10476624September 21, 2012
AIR BAGS
MY AIR BAG LIGHT COMES ON AND STAY ON...... *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10476551September 20, 2012
SERVICE BRAKES
BRAKES AND ROTORS HAVE BEEN REPLACED ON THIS CAR AT LEAST 3 TIMES ALREADY. ALONG WITH NUMEROUS OTHER PROBLEMS THAT JOURNEY OWNERS HAVE COMPLAINED ABOUT INCLUDING: STEERING SOUNDS WHEN TURNING, POWER WINDOWS HESITATING TO WORK, CAR NOT STARTING, BATTERY REPLACED TOO SOON. COSMETIC PROBLEMS SUCH AS VISOR MIRROR COVER BROKEN, SEATS STAINING, AND SEALS AROUND DOORS AND TIRE WELLS FALL OFF. THIS CAR HAS SO MANY COMPLAINTS ONLINE I DON'T KNOW WHY WE CAN'T GET SOMETHING IN RETURN FOR ALL THESE PROBLEMS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10475525September 16, 2012
WHEELS, TIRES:TEMPORARY/EMERGENCY SPARE TIRE
OWNER OF A 2009 DODGE JOURNEY SXT AWD WITH KUMHO SOLUS KH16 TIRE 225/55R19 SIZE STOCK TIRES. AFTER EXPERIENCING COMPLETE RIGHT FRONT TIRE FAILURE WHILE TRAVELING APPROXIMATELY 45 MPH ON A PAVED TWO-LANE HIGHWAY, OWNER INSTALLED THE TEMPORARY SPARE TIRE. THE VEHICLE'S AWD LIGHT IMMEDIATELY ILLUMINATED. OWNER CEASED OPERATING THE VEHICLE AND OBTAINED THE SERVICES OF A TOW COMPANY. APPARENTLY, THIS VEHICLE CANNOT BE DRIVEN WITH THE SPARE TIRE SUPPLIED BY THE MANUFACTURER AS THE AWD! LIGHT ILLUMINATED. THE OWNER'S MANUAL STATES THE VEHICLE SHOULD BE SERVICED RIGHT AWAY WHEN THE AWD! LIGHT ILLUMINATES. THERE IS NO CAVEAT STATEMENT REGARDING DRIVING TO A CLOSE LOCATION FOR LIMITED MILEAGE. MOREOVER, THE MANUAL STATES THE PTO UNIT (AKA AWD! UNIT) WILL BE DAMAGED IF THE CAR IS DRIVEN WITH THE AWD! LIGHT ILLUMINATED. DRIVING WITH THE SUPPLIED TEMPORARY SPARE CAUSED THE AWD! LIGHT TO ILLUMINATE. ADDITIONALLY, IF THE CAR IS DRIVEN WITH THE TEMPORARY SPARE INSTALLED AND THE AWD! LIGHT ILLUMINATED AND DAMAGE TO THE PTO OCCURS, IS THIS DAMAGE COVERED UNDER WARRANTY? IF THE SPARE IS TOO SMALL, AS IS THE CASE VIA VISUAL INSPECTION, WHY IS THAT SPARE TIRE SUPPLIED WITH THE VEHICLE? SHOULDN'T AN ACCEPTABLE SPARE BE MADE AVAILABLE, OR A CAVEAT STATEMENT REGARDING DRIVING ON THE TEMPORARY SPARE FOR LIMITED MILEAGE BE SUPPLIED, SO THE DRIVER/OWNER IS NOT STRANDED? ADDITIONALLY, CULPABILITY FOR DAMAGE AND THE INCURRED EXPENSES SHOULD BE BORN BY THE MANUFACTURER IN THIS CASE, AND A STATEMENT REGARDING SUCH SHOULD BE EVIDENT AND CLEAR IN THE OWNER'S MANUAL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10475370September 13, 2012
SERVICE BRAKES
THIS JOURNEY HAS HAD PREMATURE WEARING ON THE BRAKES AND ROTORS. WE HAVE HAD THE CAR 3 YEARS NOW AND HAVE HAD BRAKES DONE AT LEAST 6 TIMES AND IT ONLY HAS 47,000. THIS IS A HUGE SAFETY CONCERN. ALSO IN ORDER TO CHANGE YOUR BATTER YOU HAVE TO TAKE IT TO THE DEALERSHIP, SO IF YOU BREAK DOWN YOU HAVE NO CHOICE BUT TO HAVE IT TOWED AND TAKEN TO THE DEALERSHIP WHICH IS HUNDREDS OF DOLLARS. ALSO MY HUSBAND IS HANDICAP, AND THIS POSES A BIG PROBLEM FOR HIM OR ANYONE ELSE. THIS CAR WAS MADE POORLY. WE CANNOT AFFORD BRAKES EVERY 6 MONTHS AND EVEN AFTER YOU GET THE BRAKES DONE IT IS CONSTANT PROBLEMS. WE TRY TO USE OUR OTHER CAR WE WIN DRIVING WITH OUR KIDS FOR FEAR THE BRAKES WILL GO OUT OR SOMETHING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10472974August 29, 2012
SERVICE BRAKES
NOTICED BRAKES WERE WEARING RECEIVED LETTER FROM DODGE EXTENDING WARRANTY BUT WE WERE SLIGHTLY OVER ON MILES. WE REPLACED FRONT PADS AND ROTOR. NOW A YEAR LATER THEY NEED REPLACED AGAIN. AT 55000 MILES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10471927August 22, 2012
POWER TRAIN, SERVICE BRAKES, ENGINE
PURCHASED VEHICLE IN 2010, TEST DROVE VEHICLE ASKED DEALER TO CHECK THE FOLLOWING COMPONENTS ENGINE, BRAKES, TRANSMISSION. DEALER TOOK CAR TO A REPAIR PLACE STATED EVERYTHING WAS FINE, WENT ON WITH PURCHASE. HAD A OIL CHANGE NOT LONG AFTER PURCHASE FACILITY MENTIONED FRONT AND REAR BRAKES, ROTORS AND CALIPERS WERE BAD..WHICH I HAD NOTICED PEDAL TO BRAKES WERE NOT ENGAGING PROPERLY, SEVERE SAFETY ISSUE. TOOK TO A SECOND BRAKE REPAIR SAME PROBLEM.(S) ON OCCASION ENGINE STALLS WHILE DRIVING, SOMETIMES WILL NOT START AT ALL. SOME ELECTRICAL COMPONENTS DO NOT WORK IN THE VEHICLE. THEN DRIVING VEHICLE HOME FROM STORE TRANSMISSION DIES, CAR WILL NOT GO OVER 20 MILES, ALMOST HIT FROM BEHIND BY ANOTHER VEHICLE DUE TO SUDDEN LOSS OF SPEED LUCKILY ABOUT TWO MINUTES FROM HOME. PARKED VEHICLE FOR A FEW HOURS CAR WOULD NOT GO IN PARK OR REVERSE. TOOK VEHICLE TO TRANSMISSION REPAIR, TRANSMISSION TECH EXAMINES TRANSMISSION, TRANSMISSION IS DEFECTIVE AND NEEDS TO BE REPLACED. CALLED MANUFACTURER DODGE/CHRYSLER STATED THERE WAS NOTHING THAT THEY WERE WILLING TO DO, SAME STATEMENT THEY HAVE SAID TO MANY CONSUMERS, WITHOUT CONCERN FOR BUYERS SAFETY OR INCONVENIENCE THAT THEIR VEHICLES CAUSE. PLEASE I NEED HELP THIS IS THE ONLY VEHICLE THAT MY FAMILY HAS, AND I AM CONCERNED ABOUT ALL OF OUR SAFETY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10471900August 22, 2012
ENGINE AND ENGINE COOLING, TIRES
TOOK MY DODGE JOURNEY 2009 SXT- AWD ON 09/16/2011 TO THE DEALER BECAUSE THE ENGINE WOULD NOT CRANK, THEY MADE THE REPAIRS. AT CHECK-OUT I WAS TOLD THE VEHICLE NEEDED 4 NEW TIRES. AT THE TIME THE VEHICLE HAD 31,328 MILES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10471709August 21, 2012
SERVICE BRAKES
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 65 MPH, THE BRAKE PEDAL WAS ENGAGED AND THE STEERING WHEEL BEGAN TO VIBRATE EXCESSIVELY. IN ADDITION, A STRONG ODOR OF BURNING BRAKE PADS EMITTED. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHO REPLACED THE FRONT BRAKES AND ROTORS. THE MANUFACTURER WAS NOT MADE AWARE OF THE PROBLEM. THE FAILURE MILEAGE WAS 27,000. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10471616August 20, 2012
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT THE VEHICLE COULD NOT BE STARTED. THE VEHICLE WAS TAKEN TO THE DEALER WHO STATED THAT THEY COULD NOT FIND THE FAILURE. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE AND CURRENT MILEAGE WAS 60,000
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10471248August 17, 2012
WHEELS
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT AFTER HAVING THE TIRES ROTATED, THE FRONT PASSENGER SIDE TIRE PRESSURE MONITORING SYSTEM FAILED. THE CONTACT STATED HAT THE STEM FRACTURED DURING ROTATION. THE CONTACT TOOK THE VEHICLE TO A MECHANIC AND WAS TOLD THAT THE STEMS WOULD OFTEN BRAKE DUE TO CORROSION. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND THE CURRENT MILEAGES WERE 47,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10470413August 13, 2012
POWER TRAIN
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT THE VEHICLE FAILED TO START PROPERLY AND WAS TAKEN TO DEALER. THE DEALER CONFIRMED THAT THE TRANSMISSION NEEDED TO BE RESET. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 41,201 AND THE CURRENT MILEAGE WAS 41,577.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10470433August 13, 2012
TIRES
I SUSTAINED NONREPAIRABLE TO A TIRE ON MY VEHICLE DURING A HIGHWAY TRIP. WHEN I WENT TO A AUTHORIZED DEALER TO PURCHASE A NEW TIRE, I FOUND THAT THEY DO NOT STOCK A SINGLE TIRE OF THE TYPE AUTHORIZED BY THE VEHICLE MANUFACTURER PER WARRENTY SPECIFICATION. I HAD TO DRIVE ON THE FREEWAY AT NIGHT WITH A SKINNY EMERGENCY TIRE INSTALLED FOR OVER 100 MILES. I FELT VERY UNSAFE AND NERVOUS BEING PLACED IN THIS SITUATION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10469705August 8, 2012
SERVICE BRAKES
THIS VEHICLE HAS BEEN IN THE SHOP SEVERAL TIMES FOR THE BRAKES MALFUNCTIONING AND STILL NO REAL SOLUTION DODGE HAS A COMMERCIAL FOR THE JOURNEY STATING THAT THEY ARE INSURANCE INSTITUTE FOR HIGHWAY SAFETY. TOP SAFETY PICK FOR 2011 IF THE BRAKES FAIL IT DOES NOT GET ANY MORE UNSAFE THEN THAT IT IS OBVIOUSLY A PROBLEM AND THE CONSUMER HAS NO ONE TO TURN TO PLEASE DO SOMETHING BEFORE SOMEONE DIES SHOULD NOT YOU BE PROACTIVE INSTEAD OF REACTIVE AT THE VERY LEAST INVESTIGATE TO SEE IF THERE IS A PROBLEM. THANK YOU *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10469334August 6, 2012
ENGINE
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT WHILE DRIVING 50 MPH THE VEHICLE STALLED. THE VEHICLE WAS TAKEN TO THE DEALER WHO WAS UNABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE WHO DID NOT OFFER ANY ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 55,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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