Dodge Journey Complaints (2018)

237 consumer complaints on file.

#11623909November 6, 2024
FUEL/PROPULSION SYSTEM
My 2018 dodge journey has a bad oder of gas when I am sitting at a light or in a drive thru. It's scary to drive at times since the odor is so bad. It gets worse when the heat is on
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11621693October 24, 2024
SEATS
While care was parked, daughter (11yo) leaned around passenger seat with her forearm against the left side of the head rest to talk to her mother. Randomly and suddenly the head rest safety mechanism deployed. No one was seriously injured but it did leave a mark on my daughter's arm. Looks like the plastic inside is cracked on the right side where the pin holds the restraining pin that keeps the headrest from deploying. Have not taken yet to the dealer. There were no warning signs prior to deployment. Potentially could've been worse if someone was sitting in the seat when it occurred.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11618873October 9, 2024
STEERING, SUSPENSION, UNKNOWN OR OTHER
My Cadillac converter is going bad. I only had my truck for 3yrs now. Also the steering and suspension diag/power steering system flush. Can I get a feed back to what shall I do or what can be done. Feel free and contact me at [XXX] mobile number. Email [XXX] Thank you [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11618573October 7, 2024
SEATS:FRONT ASSEMBLY:HEAD RESTRAINT
The contact owns a 2018 Dodge Journey. The contact stated while driving at approximately 5 MPH, the passenger’s side headrest detached. No warning light was illuminated. The vehicle was taken to a dealer where it was diagnosed that the passenger’s side headrest needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 63,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11615768September 21, 2024
UNKNOWN OR OTHER
The active headrest deployed while sitting in the car hitting my wife's head. It is damaged and cannot be reset.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11615784September 21, 2024
SEAT BELTS, VEHICLE SPEED CONTROL, EXTERIOR LIGHTING
My headlights become unseeable at times, its difficult to see the road. My cruise control has got stuck and at one point accelerated on its own, and my 3rd row seats have no seat belt buckles. No one has confirmed my vehicle. There has been some recalls.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11609861August 21, 2024
STEERING
1. The power steering system keeps leaking for multiple different locations and is intermittent. The leak is never in the same spot. The vehicle is available for inspection upon request. 2. There is a potential for safety problems with this if someone does not realize what the noise is coming from the vehicle. There is a whining noise that starts but not until there is no fluid in the reservoir. There is also no change in steering ability. If the power steering should lock up, that could cause a potential deadly situation. 3. The problem has been reproduced at an independent shop. 4. The vehicle has not been inspected by anyone else but the independent shop. 5. There are no warning lights that come on and no message pop up for low fluid levels. The vehicle makes a whining noise that progressively gets louder but only when there is no fluid in the reservoir. This started about 6 months ago with the intermittent problem. The 2016 Dodge Journey did have a recall for a similar problem like this.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11608449August 14, 2024
UNKNOWN OR OTHER
My headrest deployed while driving with a passenger in the seat.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11606404August 5, 2024
ELECTRICAL SYSTEM, VISIBILITY/WIPER
All doors get stuck locked and/or unlocked. Key fob will not lock or unlock and door panels will not unlock our lock. 999 Back wiper only works intermittently.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11606405August 5, 2024
ELECTRICAL SYSTEM
Door locks Doors remain locked or unlocked. Key fob will not unlock or lock doors. Panel will not unlock or locked doors
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11606229August 3, 2024
ELECTRICAL SYSTEM
Back up camera glitches to flicker black screen or is upside down. Works intermittently, most of the time it is a black screen. Driver window does roll down when the door is opened.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11604782July 26, 2024
SERVICE BRAKES, AIR:ANTILOCK:ABS WARNING LIGHT
The contact owns a 2018 Dodge Journey. The contact stated that while driving at an undisclosed speed, the ABS warning light illuminated. The vehicle was taken to a local dealer who diagnosed a failure with the ABS unit; however, the parts to perform the repair were not available. The vehicle was not repaired. The dealer was contacted again to confirm parts availability and referred the contact to the NHTSA Hotline for assistance. The manufacturer was also made aware of the failure and a case was opened. The failure mileage was approximately 70,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11599589July 6, 2024
UNKNOWN OR OTHER
Not wanting to start code P0562
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11595103June 18, 2024
ENGINE, ENGINE AND ENGINE COOLING
The contact owns a 2018 Dodge Journey. The contact stated while driving various speeds, the vehicle inadvertently shut-off with the check engine and traction control warning lights illuminated. The vehicle was initially taken to a dealer however, the cause of the failure was not determined. The failure persisted and the vehicle was taken to an independent mechanic where the spark plugs, alternator, battery, engine coils, oil housing, and engine gaskets were replaced; however, the failure persisted. The contact stated that after the initial repair, the same repairs were made by the same mechanic approximately every two to three months. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11593074June 7, 2024
EXTERIOR LIGHTING:HEADLIGHTS
The contact owns a 2018 Dodge Journey. The contact stated that while parked the contact observed condensation in the headlight assemblies. Additionally, the contact stated that while turned off she observed an unknown noise emanating from the vehicle. The vehicle was taken to a dealer where it was diagnosed that the headlights and an unknown electrical part needed to be replaced. The vehicle was not repaired. On another occasion, the vehicle was taken to a dealer where the failure could not be replicated. The manufacturer was notified of the failure. The failure mileage was approximately 500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11591969June 2, 2024
ELECTRICAL SYSTEM
The back up camera does not display an image. It will only show black, with a camera slashed out symbol.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11575950March 7, 2024
ENGINE AND ENGINE COOLING, BACK OVER PREVENTION, EXTERIOR LIGHTING
The contact owns a 2018 Dodge Journey. The contact stated that the vehicle would not immediately start, and white exhaust smoke was coming from the vehicle. Also, the message "Coolant Low" was displayed although the coolant reservoir was full. The vehicle was taken to the local dealer who diagnosed that the head gasket was faulty. The head gasket was replaced but the coolant message continued to display. The contact also indicated that the back over prevention camera was faulty, and condensation was present inside the driver's side front headlight housing. The cause of the failure was not yet determined. The manufacturer was notified of the failure. The failure mileage was 65,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11575259March 4, 2024
UNKNOWN OR OTHER
Back up Camera has black screen, it flickering sometimes upside down
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11575015March 2, 2024
ELECTRICAL SYSTEM
Failure of the back up camera to function while in reverse. Unit generally displays a blank screen although occasionally does work but image is extremely blurry.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11574932March 1, 2024
ELECTRICAL SYSTEM, LANE DEPARTURE: BLIND SPOT DETECTION
Back up camera stopped working just after manufacturer warranty expired. When car is in reverse the screen in the rear view indicates the camera isn't working
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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