Dodge Journey Complaints (2009)

1,594 consumer complaints on file.

#10640809October 2, 2014
POWER TRAIN:DRIVELINE:DRIVESHAFT, POWER TRAIN
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED WHILE TRAVELING AT APPROXIMATELY 40 MPH, THERE WAS A STRONG VIBRATION AND THE VEHICLE WAS DRIVING ROUGHLY. THE CONTACT DISCOVERED SMOKE UNDER THE VEHICLE. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE WHERE AN INDEPENDENT MECHANIC DIAGNOSED THAT THE TRANSFER CASE AND/OR THE DRIVESHAFT NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 77,912. UPDATED 11/12/14*LJ UPDATED 11/12/114
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10640450October 1, 2014
ELECTRICAL SYSTEM, SERVICE BRAKES
WE BOUGHT THIS VEHICLE IN APRIL OF 2014 WITH APPROXIMATELY 116,000 MILES ON IT. THE DAY AFTER WE BOUGHT THE VEHICLE IT BEGAN NOT STARTING AND LEAVING US STRANDED FOR MINUTES TO HOURS AT A TIME. I HAVE SIX CHILDREN THAT REGULARLY RIDE IN THIS VEHICLE WITH ME, AND IT HAS LEFT US STRANDED AT LEAST ONCE A WEEK (OFTEN MUCH MORE) SINCE WE BOUGHT IT. IT HAS A BRAND NEW KEY FOB (BOUGHT AND PROGRAMMED BY A DODGE DEALERSHIP WHEN WE PURCHASED THE VEHICLE). IT HAS HAD TWO STARTERS REPLACED (ONE BEFORE AND ONE JUST AFTER WE BOUGHT IT, ON THE ASSUMPTION THAT THEY HAD RECEIVED A BAD STARTER). I HAVE BEEN IN A DODGE DEALERSHIP GETTING MY OIL CHANGED, WHEN IT WOULDN'T START FOR THEM, AND THEY WOULDN'T PUT IT ON THE COMPUTER TO ISOLATE THE ISSUE, BECAUSE THEY DIDN'T HAVE TIME. WHEN WE ATTEMPT TO START THE CAR, ALL WE WILL GET IS A CLICK. ALL OF THE LIGHTS, RADIO, ETC WORK JUST FINE, BUT IT WILL NOT START. SOMETIMES IT TAKES TWO OR THREE ATTEMPTS TO START. SOMETIMES IT IS WELL OVER AN HOUR. WE ARE AWARE THAT OUR VEHICLE IS UNDER RECALL FOR A WIN DETENT RING, HOWEVER, ALL OF THE DEALERSHIPS WE'VE SPOKEN WITH SAY THAT THEY DON'T HAVE THE PART AND CAN'T GIVE US AN ESTIMATED TIME ON WHEN IT WILL BE AVAILABLE. THIS IS EXTREMELY CONCERNING TO ME, GIVEN THAT THE ISSUE COULD CAUSE MY VEHICLE TO SHUT DOWN WHILE I AM DRIVING AT HIGH SPEEDS ON THE HIGHWAY WITH MY CHILDREN. WE ALSO HAD NEW BRAKES PUT ON WHEN WE PURCHASED IT (LESS THAN 10,000 MILES AGO), AND IT ALREADY NEEDS NEW BRAKES. PLEASE INVESTIGATE THIS ISSUE. WE CAN'T GET A STRAIGHT ANSWER FROM DODGE AS TO WHAT COULD BE THE ISSUE. I AM CONCERNED OVER THE FACT THAT NUMEROUS TIMES WE'VE BEEN STRANDED IN EXTREME HEAT, AND NOW WE ARE GOING INTO WINTER WHERE WE GET EXTREME COLD. IT IS UNSAFE. THANK YOU *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10640387October 1, 2014
LATCHES/LOCKS/LINKAGES, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT THE DRIVER SIDE DOOR CONTROLS FAILED TO UNLOCK ALL OF THE DOORS. AS A RESULT, THE CONTACT HAD TO MANUALLY UNLOCK THE DOORS. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING AND THE HARNESS WAS ADJUSTED. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 10V658000 (ELECTRICAL SYSTEM), BUT THE VIN WAS EXCLUDED FROM THE RECALL. THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 97,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10640161September 30, 2014
ENGINE AND ENGINE COOLING
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT THE OIL PLUG WAS LEAKING. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS. THE MECHANIC STATED THAT THE OIL PAN NEEDED TO BE REPLACED. THE VEHICLE NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 140,000. REMAILED 12/04/14*LJ UPDATED 01/07/14*LJ *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10640167September 30, 2014
ELECTRICAL SYSTEM:IGNITION, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT THE KEY FAILED TO TURN IN THE IGNITION, PREVENTING THE VEHICLE FROM BEING STARTED. THE FAILURE WAS RECURRING. THE VEHICLE WAS TOWED ON SEVERAL OCCASIONS AND TAKEN TO A DEALER BUT WAS UNABLE TO DUPLICATE THE FAILURE. THE CONTACT STATED THAT THE COMPUTER WAS REPROGRAMMED BUT THE FAILURE PERSISTED. THE CONTACT ALSO STATED THAT THERE WAS A CLICKING SOUND WHEN ATTEMPTING TO START THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10640290September 30, 2014
ENGINE, ELECTRICAL SYSTEM
WE PURCHASED THIS VEHICLE USED AT THE END OF 2013. WE HAD TWO OCCURRENCES FAIRLY SPACED APART WHERE THE VEHICLE WOULD NOT TURN ITSELF OFF AFTER TURNING THE IGNITION TO OFF AND REMOVING THE KEY. WITH KEY IN HAND, STANDING OUTSIDE THE VEHICLE, THE ENGINE WAS STILL RUNNING. WE TOOK IT TO A DODGE DEALERSHIP NEAR OUR HOME, THEY HOOKED IT UP TO TRY EVERY CODE AND EVERY RECALL THAT COULD POSSIBLY HAVE BEEN AN ANSWER. THEY FOUND NO ANSWER. WE ALSO HAD THE BATTERY REPLACED ABOUT THAT TIME. NOW HERE WE ARE SEPTEMBER OF 2014. LESS THAN A YEAR LATER, AND THE PROBLEM HAS BECOME AN EVERY DAY OCCURRENCE. THE CAR WILL NOT START WITHOUT A JUMP, IT WILL NOT HOLD ITS CHARGE EITHER. WE HAVE HAD OUR STARTER AND ALTERNATOR CHECKED, WHICH ARE BOTH FINE. NOW AFTER JUMPING THE CAR, WE START HEADING TO OUR DESTINATION. THE CAR WILL NOT ACCELERATE. IT REACHES ABOUT 25MPH AND THEN THE RPMS CONTINUE TO CLIMB INTO THE 4S, 5S, 6S, AND 7S IF I TRY TO GO ANY FASTER, IT JUST WILL NOT SHIFT. NOW AFTER PATIENTLY DRIVING TO OUR DESTINATION AT 25MPH, THE CAR DOES NOT SHUT OFF AFTER TURNING THE KEY OFF. WE MUST OPEN OUR HOOD AND PULL A FUSE TO STOP OUR ENGINE. IT HAS GOTTEN SO BAD TO WHERE I CANNOT TRANSPORT MY 3 YEAR OLD DAUGHTER TO THE BABYSITTER OR MAKE IT TO EITHER OF MY JOBS. I NEED AN ANSWER AND NO DEALERSHIP SEEMS TO HAVE ONE. PLEASE HELP! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10639442September 26, 2014
ENGINE, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT THE VEHICLE FAILED TO START. THE FAILURE WAS RECURRING. THE VEHICLE WAS TOWED TO A DEALER WHERE THE FAILURE WAS UNABLE TO BE DUPLICATED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER HAD NOT BEEN NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 145,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10639111September 25, 2014
ELECTRICAL SYSTEM, AIR BAGS, ENGINE
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 40 MPH, THE VEHICLE STALLED WITHOUT WARNING CAUSING THE CONTACT TO CRASH INTO A DITCH. THE AIR BAGS FAILED TO DEPLOY. THE POLICE REPORT WAS FILED. THE CONTACT SUSTAINED A CONCUSSION WHICH REQUIRED MEDICAL ATTENTION. THE FAILURE HAD OCCURRED ON ANOTHER OCCASION. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 11V139000 (ELECTRICAL SYSTEM) BUT THE CONTACT WAS NOT SURE IF THE RECALL WAS RELATED TO THE STALLING FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 100,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10638760September 24, 2014
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE STALLED INTERMITTENTLY WITHOUT WARNING. THE CONTACT BELIEVED THAT THE RECALL REPAIR FOR NHTSA CAMPAIGN NUMBER: 14V373000 (ELECTRICAL SYSTEM) HAD EXCEEDED A REASONABLE AMOUNT OF TIME. THE DEALER STATED THAT THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE DELAY AND DECLINED TO PROVIDE AN ALTERNATIVE REMEDY. THE CONTACT WAS EXTREMELY CONCERNED FOR HER FAMILY'S SAFETY. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 10,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10637974September 22, 2014
ELECTRICAL SYSTEM
CAR WILL INTERMITTENTLY NOT START. DOES NOT CRANK, JUST A CLICKING NOISE. WILL START MAYBE AFTER TRYING FOR 5 MINUTES OR HALF HOUR LATER. THE COMPUTER DOES NOT RECOGNIZE THE CAR DID NOT START ACCORDING TO DEALERSHIP AND MECHANIC. COMPUTER STATES OPERATING AS DESIGNED AT THIS TIME. HAS BEEN HAPPENING FOR SEVERAL YEARS SPORADICALLY BEFORE AND AFTER JULY 2013. CANNOT FIND REASON. ONE TIME HAPPENED JUMPED THE CAR WITH JUMPER CABLES AND CAR STARTED, HAD BATTERY CHECKED AND IT WAS FINE. HAVE A CASE # 23738720 WITH CHRYSLER THAT WAS SUPPOSE TO BE SENT TO CASE MANAGEMENT. NEVER HEARD ANYTHING BACK FROM CHRYSLER. A CHRYSLER DEALER HAD CAR FOR A DAY IN JULY 2013 AND CAR STARTED EVERY TIME ALL DAY LONG. COULD NOT FIND A PROBLEM WITH THE CAR. THIS PROBLEM OF NOT STARTING HAS PROBABLY HAPPENED AT LEAST A DOZEN TIMES OR MORE OVER THE PAST FEW YEARS. WHEN CAR WON'T START JUST KEEP TRYING TO START AND EVENTUALLY WILL START. SOMETIMES ONLY TURNING THE KEY FOB 3 TIMES AND IT WILL START, SOMETIMES TURNING THE KEY FOB 20 TIMES OR SO AND THEN WILL START. WILL NOT START WITH ELECTRIC KEY START ON KEY FOB EITHER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10637479September 19, 2014
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V373000 (ELECTRICAL SYSTEM). THE CONTACT STATED THAT THE VEHICLE FAILED TO START AFTER SEVERAL ATTEMPTS. WHILE DRIVING 40 MPH, THE ENGINE STALLED WITHOUT WARNING. THE FAILURE OCCURRED ON NUMEROUS OCCASIONS. THE DEALER WAS UNABLE TO DUPLICATE THE FAILURE. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 25,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10637659September 19, 2014
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. WHILE DRIVING 35 MPH, THE VEHICLE STALLED WITHOUT WARNING. AFTER SEVERAL ATTEMPTS, THE VEHICLE RESTARTED. THE FAILURE OCCURRED TEN TIMES. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 14V373000 (ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED FOR THE REPAIR WAS UNAVAILABLE. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 65,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10633837September 17, 2014
SERVICE BRAKES
THE 2009 DODGE JOURNEY BRAKE PADS AND ROTORS WEAROUT PREMATURELY AND CREATE A SAFETY HAZARD. I BELIEVE THAT THE BRAKES ARE UNDER-DESIGNED FOR THE VEHICLE WEIGHT AND SHOULD BE REDESIGNED AND REPLACED UNDER RECALL. I AM A VERY CONSERVATIVE DRIVER YET STILL HAVE TO REPLACE THE PADS AND ROTORS EVERY 20,000 TO 24,000 MILES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10636894September 17, 2014
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT WHILE DRIVING AT AN UNKNOWN SPEED, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE RESTARTED, HOWEVER, THE FAILURE RECURRED AND THE VEHICLE WAS TOWED A DEALER. THE TECHNICIAN STATED THE IGNITION SWITCH NEEDED TO BE REPLACED AT THE OWNER EXPENSE. THE VEHICLE WAS NOT REPAIRED. THE CONTACT RECEIVED A NOTIFICATION FOR RECALL NHTSA RECALL CAMPAIGN ID NUMBER: 14V373000 (ELECTRICAL SYSTEM) WHICH WAS AN EXPANSION FOR NHTSA RECALL CAMPAIGN ID NUMBER: 11V13000 (ELECTRICAL SYSTEM). THE MANUFACTURER WAS NOTIFIED OF THE DEFECT. THE FAILURE MILEAGE WAS 130,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10637026September 17, 2014
ELECTRICAL SYSTEM
RECALLED FOR L25 WIN SPACER RING INSTALLATION. WITH NEW SPACER RING IS INSTALLED, THE WIN STICKS IN THE "START" POSITION. IT IS NECESSARY TO MANUALLY ROTATE THE FOB BACK TO "ON" TO GET THE RUNNING ACCESSORIES, IE: ELECTRIC WINDOWS, RADIO, HVAC; TO WORK. NOTHING LIKE CREATING A PROBLEM TO FIX A MINOR PROBLEM. DEALER SAYS THIS IS NORMAL FOR THIS RECALL SOLUTION. DODGE 800-HELP LINE OF NO ASSISTANCE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10633687September 16, 2014
POWER TRAIN, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT WHILE DRIVING AT 65 MPH, ALL OF THE WARNING LIGHTS FLICKERED AND THE TRANSMISSION SHIFTED INTO A LOWER GEAR WHERE IT BECAME STUCK. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS DIAGNOSED THAT THERE WAS NO FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 90,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10633237September 15, 2014
VISIBILITY/WIPER
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT THE WINDSHIELD WIPERS MADE AN ABNORMAL NOISE AND FAILED TO CLEAR THE WINDSHIELD WHEN RAINING. THE DEALER REPAIRED THE WIPERS, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10633250September 15, 2014
ELECTRICAL SYSTEM, SERVICE BRAKES
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT THE VEHICLE FAILED TO START AND MADE AN ABNORMAL NOISE BEFORE STALLING. THE DEALER STATED THAT THE DIGITAL PANEL FAILED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 1,000. UPDATED 10/24/2014*LJ UPDATED 7/14/2015 *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10632450September 11, 2014
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. WHILE DRIVING 70 MPH, THE HEADLIGHTS AND WINDSHIELD WIPERS WERE ACTIVATED AT THE SAME TIME AND CAUSED ALL THE LIGHTS ON THE VEHICLE TO SHUT OFF. THE FAILURE OCCURRED SEVERAL TIMES. THE DEALER WAS UNABLE TO DUPLICATE THE FAILURE. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS UNAVAILABLE. UPDATED 10/29/14*LJ THE CONSUMER STATED THE DRIVER'S SIDE CALIPER LOCKED UP OR FROZE. IT DESTROYED THE ROTOR AND CALIPER. THE BRAKES HAD UNDER 25,000 MILES ON THE BRAKES. UPDATED 4/22/2015 *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10631799September 9, 2014
ELECTRICAL SYSTEM:IGNITION:SWITCH
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. WHILE DRIVING APPROXIMATELY 40 MPH, THE ENGINE STALLED WITHOUT WARNING. THE CONTACT HAD TO USE EXCESSIVE FORCE TO STEER THE VEHICLE AND THE BRAKING SYSTEM MALFUNCTIONED. THE CONTACT WAS ABLE TO RESTART THE VEHICLE AFTER MULTIPLE ATTEMPTS. THE FAILURE OCCURRED MULTIPLE TIMES. THE VEHICLE WAS TOWED TO A DEALER FOR DIAGNOSTIC TESTING. THE TECHNICIAN STATED THAT THE IGNITION SWITCH WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER STATED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V373000 (ELECTRICAL SYSTEM). THE APPROXIMATE FAILURE MILEAGE WAS 52,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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