Dodge Journey Complaints (2009)

1,594 consumer complaints on file.

#10652099November 3, 2014
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT RECEIVED NHTSA CAMPAIGN NUMBER: 14V373000 (ELECTRICAL SYSTEM) AND STATED THAT THE PART WAS UNAVAILABLE. THE DEALER WAS UNCERTAIN OF WHEN THE PART WOULD BECOME AVAILABLE AND INFORMED THE CONTACT THAT THE PART WAS NOT PRODUCED IN ORDER TO SERVICE THE VEHICLE UNDER THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE DELAY. THE CONTACT DID NOT EXPERIENCE A FAILURE. THE VIN WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10652148November 3, 2014
UNKNOWN OR OTHER
TELL ME WHY I HAVE THIS L25 RECALL THAT HAS BEEN IN EXISTENCE FOR NOW 3 YEARS, CHRYSLER SAYS THEIR ENGINEERS ARE WORKING ON IT BUT IF YOUR FAMILY OR LOVED ONE GOT INTO AN ACCIDENT HOW WOULD YOU FEEL? WE NEED THIS TO BE RECTIFIED AND A PART NEEDS TO BE RESOLVED. I NEED A RENTAL CAR UNTIL THIS IS RESOLVED PAID BY CHRYSLER. I DONT KNOW WHO TO TURN TO BECAUSE IF IM DRIVING AND ALL THE SUDDEN THE CAR SHUTS OFF IN THE MIDDLE OF THE ROAD IN TRAFFIC, THIS COULD SPELL DISASTER. CHRYSLER KNOWS THIS RECALL IS OPEN AND IS DOING NOTHING ABOUT IT WE HAVE NOT BEEN COMPENSATED FOR THE INCONVENIENCE. WE HAVE NOT HAD ANY ACCIDENTS YET FROM THIS CAR AND THE RECALL BUT THAT NOT THE POINT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10650962October 29, 2014
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT THE VEHICLE FAILED TO START ON THE FIRST ATTEMPT. THE CONTACT MENTIONED THAT THE VEHICLE WAS ABLE TO START AFTER SEVERAL ATTEMPTS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V373000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO PERFORM THE REPAIR WAS UNAVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 73,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10650718October 28, 2014
AIR BAGS
THERE IS SOMETHING WRONG WITH THE AIR BAG SYSTEM OR THE AIR BAG SENSOR. THE AIR BAG LIGHT HAS BEEN LIT SINCE AROUND THE BEGINNING OF THIS YEAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10649689October 24, 2014
ELECTRICAL SYSTEM
THERE IS A RECALL ON THE CARE PREVENTING IT FROM STARTING OR THE CAR CAN SUDDENLY STOP AND CRASH. I NEED THE PARTS, AND CHRYSLER HAS NO IDEA WHEN THE PARTS WILL BE RECEIVED. I ASKED FOR A RENTAL IN THE MEANTIME AS TO STOP DRIVING MY CAR BECAUSE I DO NOT WANT TO CONTINUE TO GET STRANDED WITH MYSELF AND CHILDREN. THEY CANNOT GIVE ME A TIME FRAME AND I NEED TO GET TO WORK AND DRIVE SAFELY. UPDATED 12/17/14. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10648673October 19, 2014
ELECTRICAL SYSTEM
AS I WAS DRIVING, THE SYMBOLS ON THE DASH BOARD ALL CAME ON AT ONCE. THE SEATBELT SYMBOL CAME ON EVEN THOUGH I WAS WEARING MY SEATBELT, ALARMS STARTED CHIMING AND THE WINDSHIELD WIPERS STARTED GOING WITHOUT BEING TURNED ON. THE HEADLIGHTS STARTED FLASHING ON AND OFF. THE LIGHTS ON THE DASHBOARD GOES OFF WHEN AT RANDOM. THE GAS NEEDLE GOES TO EMPTY EVEN THOUGH THERE IS 3/4 TANK OF GAS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10648677October 19, 2014
ELECTRICAL SYSTEM
WHEN I TRY TO START THE CAR AT TIMES I ONLY HEAR A CLICK. THE CAR WILL NOT START. I HAVE TO TRY IT SEVERAL TIMES OR PUT THE CAR IN NEUTRAL. SOMETIMES IT WILL STILL JUST CLICK AND THE I HAVE TO PUT IT BACK IN PARK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10648534October 18, 2014
ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM
LAST DATE OF INCIDENT WAS ON OCTOBER 16, 2014, THIS IS THE 4TH TIME MY VEHICLE HAS SHUT OFF WHILE DRIVING IT. THE FIRST TIME IT HAPPENED I CONTACTED DODGE WHOM STATED THERE WAS NO RECALL IN RE: IGNITION PROBLEMS, INTERESTINGLY ENOUGH A RECALL WAS POSTED WITHIN WEEKS, SINCE THAT RECALL I HAVE BEEN CONTACTED VIA MAIL STATING PARTS HAVE BEEN ORDERED WITH NO KNOWN DELIVERY DATE FOR REPAIRS. THE LAST INCIDENT HAPPENED WHILE I WAS DRIVING TOO WORK EXITING OFF THE EXPRESSWAY DURING RUSH HOUR TRAFFIC ON THE RAMP WITH VEHICLES BEHIND ME AND MY CAR JUST SHUT OFF AGAIN. WHEN I CONTACT DODGE I AM TOLD THERE IS NOTHING THEY CAN DO I HAVE TO WAIT FOR PARTS AND RISK MY LIFE IN THE PROCESS DUE TO THEY WILL NOT ISSUE A RENTAL CAR FOR THIS. PER MY CONVERSATION WITH DODGE I WANT THIS WELL DOCUMENTED BEING I AM DRIVING A VEHICLE WITH MAJOR SAFETY ISSUES WHEN IT APPEARS TO RANDOMLY SHUT OFF THE ENGINE WHILE DRIVING, I HAVE DONE EVERYTHING STATED IN THE RECALL LETTER SO I MAY LIMIT MY RISK, I HAVE TAKEN ALL KEYS OFF MY KEY RING, I MAKE SURE KEY IS WELL ENGAGED WHEN STARTING MY CAR. UNFORTUNATELY IN MY CASE THIS IS NOT A HELP AT ALL BEING I STILL AM HAVING EPISODES OF MY CAR STALLING OUT IN TRAFFIC. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10648351October 17, 2014
ENGINE
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. WHILE DRIVING VARIOUS SPEEDS, THE ENGINE LOST POWER. THE FAILURE OCCURRED ON NUMEROUS OCCASIONS. THE CONTACT WAS ALERTED OF NHTSA CAMPAIGN NUMBER: 14V373000 (ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 68,000. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10648420October 17, 2014
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT THE VEHICLE INTERMITTENTLY STALLED AND FAILED TO START. THE CONTACT STATED THAT THE REPAIR FOR NHTSA CAMPAIGN NUMBER: 14V373000 (ELECTRICAL SYSTEM) EXCEEDED A REASONABLE AMOUNT OF TIME. THE CONTACT MADE MULTIPLE ATTEMPTS TO HAVE THE VEHICLE SERVICED UNDER THE RECALL. THE DEALER STATED THE PARTS WERE NOT AVAILABLE FOR REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE DELAY. THE FAILURE MILEAGE WAS 0.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10648487October 17, 2014
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT INDICATED THAT THE VEHICLE FAILED TO START ON SEVERAL OCCASIONS. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER MORE THAN FIVE TIMES. THE TECHNICIAN WAS UNABLE TO REPLICATE OR DIAGNOSE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE CONTACT WAS NOT NOTIFIED THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 11V139000 (ELECTRICAL SYSTEM). THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 20,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10645054October 16, 2014
ELECTRICAL SYSTEM, ENGINE
TRIED TO START CAR JUST CLICKS WON'T TURN OVER. LIGHTS, RADIO EVERYTHING TURNS ON. THIS HAS HAPPENED SEVERAL TIMES. SOMETIMES IF YOU WAIT IT WILL START, SOMETIMES IF YOU MOVE THE GEAR SHIFTER AROUND IT WILL START. SOMETIMES MY BATTERY LIGHT COMES ON THEN TURNS OFF AFTER STARTING AGAIN. SAME FOR MY OTHER INDICATOR LIGHTS. ALSO MY BACK SEAT DOORS WILL LOCK FROM THE OUTSIDE AND YOU CANT GET THEM TO UNLOCK WITH THE BUTTONS OR THE KEY FOB. ONLY BY CLIMBING IN THE BACKSEAT TO UNLOCK THEM. STARTING PROBLEMS SEEM WORSE AFTER CAR SITS FOR LONGER PERIOD OR DURING COLDER WEATHER. THIS IS A VERY COMMON PROBLEM WITH THESE VEHICLES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10644780October 15, 2014
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT THE ENGINE FAILED TO START AND THE 'BAD KEY' WARNING LIGHT ILLUMINATED. THE CONTACT WAS ABLE TO WIGGLE THE KEY SEVERAL TIMES IN ORDER TO START THE ENGINE. THE FAILURE PROGRESSED UNTIL THE CONTACT WAS NO LONGER ABLE TO START THE VEHICLE PERMANENTLY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (ELECTRICAL SYSTEM) IN SEPTEMBER 2014 PRIOR TO THE FAILURE HOWEVER, THE PARTS NEEDED FOR THE REPAIR HAD NOT YET BECOME AVAILABLE. THE FAILURE MILEAGE WAS 105,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10644973October 15, 2014
ELECTRICAL SYSTEM
RECALL NHTSA 14V-373 DEALER TOLD ME THEY DO NOT HAVE PART TO DO THE REPAIR. I CONTACTED DODGE/CHRYSLER - ANSWER, WE DO NOT HAVE THE PART AND DO NOT KNOW WHEN THE PART BECOMES AVAILABLE. THE DODGE / MOPAR WEBSITE FOR THE RECALL STATUS OF THE CAR STATES "INCOMPLETE BUT REPAIR PARTS ARE AVAILABLE". *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10644477October 14, 2014
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE STALLED. THE FAILURE OCCURRED SEVERAL TIMES. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V373000 (ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE DEALER STATED THAT THE PART WAS ORDERED, BUT NOT RECEIVED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 27,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10644108October 11, 2014
ELECTRICAL SYSTEM
DROVE VEHICLE TO WORK CAME HOME IT WOULDN'T START. HAD IT TOWED TO THE DEALER THEY DID A VOLTAGE TEST AND SAID IT WAS THE BATTERY. REPLACED THE BATTERY A WEEK LATER IT WOULDN'T START. HAD IT TOWED TO THE DEALER AGAIN THIS TIME THEY KEPT THE VEHICLE FOR TWO WEEKS AND THEY CAME TO THE CONCLUSION THAT IT WAS THE TIPM MODULE FOR A COST OF 1,500.00 AND THE PART IS ON BACK ORDER. SINCE THIS PART WAS NOT A RECALLED ITEM I WOULD HAVE TO PAY OUT OF POCKET SINCE I DIDN'T PURCHASE A WARRANTY FROM THEM WHEN I PURCHASED THE VEHICLE IN JUNE 2014. HAD THE VEHICLE FOR ONLY 3 MONTHS AND IT BROKE DOWN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10643215October 8, 2014
ELECTRICAL SYSTEM
ON SEVERAL OCCASION MY CAR WOULD NOT START - I WOULD SIT SOMETIMES FOR ABOUT 15 MINUTES BEFORE MY CAR WOULD START. TOOK IT TO THE MECHANIC SEVERAL TIMES (NO FINDINGS). JUST ONE DAY, MY CAR WOULD NOT START - CALLED ROADSIDE SERVICE - WOULD NOT START - CAR JUST COMPLETELY SHUT DOWN. HAD TO HAVE THE CAR TOWED ($138.00) & HAD TO HAVE A WIRELESS CONTROL MODULE INSTALLED $830.59 - DODGE/CHRYSLER NEED TO STOP PLAYING GAMES - JUST RECEIVED A RECALL FOR "WIRELESS IGNITION NODE MODULE DETENTS" - BUT DODGE CLAIMED THAT THE WORK THAT I JUST HAD DONE IS NOT THE SAME - IT'S STILL WIRELESS, IT'S STILL A KEY ISSUE, IT'S STILL A MODULE, IT'S STILL REGARDING THE IGNITION, MY MECHANIC SAID IT'S THE SAME - WHO DO YOU BELIEVE - NOT DODGE/CHRYSLER - THEY NEED TO MAN UP AND ACCEPT THE RESPONSIBILITY AT ALL COST! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10641599October 6, 2014
ELECTRICAL SYSTEM, ENGINE
THE VEHICLE WOULDN'T START WAS JUST MAKING A CLICKING SOUND. HAD IT TOWED TO THE DEALER AND THEY SAID IT WAS THE BATTERY . REPLACED THE BATTERY DROVE HOME A WEEK LATER SAME THING HAPPENED VEHICLE WOULDN'T START HAD IT TOWED BACK TO THE DEALER WHERE IS RESIDES NOW THEY STATED ITS THE TIPM MODULE THEY WANTED $1,500 FOR THE PARTS AND LABOR I JUST BOUGHT THIS VEHICLE FROM THEM IN JULY 2014. THEY ALSO STATED THEY DIDN'T KNOW WHEN THE PART WOULD COME IN SINCE ITS ON BACK ORDER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10641741October 6, 2014
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V373000 (ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED TO REMEDY THE VEHICLE WAS UNAVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10641240October 3, 2014
ELECTRICAL SYSTEM
MY CAR HAS BEEN HAVING TROUBLE STARTING FOR SOME TIME NOW, WHICH GOOD THING I CALLED THE MANUFACTURERS AND WAS INFORMED OF THE RECALL. WAS NOT INFORMED ANY OTHER WAY THOUGH.? A LITTLE CONCERNING? I CALLED THEM BECAUSE A COUPLE OF MONTHS AGO MY BACK PASSENGER SIDE DOOR JUST STOPPED LOCKING AND UNLOCKING. THEN SO DID THE BACK HATCH DOOR. IT ONLY UNLOCKS AFTER I SIT THERE AND EITHER MANUALLY UNLOCK IT OR EVENTUALLY GET IT TO GO BY PUSHING THE BUTTON A DOZEN TIMES. I'M WORRIED MY DAUGHTER IS GOING TO GET LOCKED IN OR OPEN THE DOOR WHILE THE CAR IS MOVING. OR MUCH WORSE THE AIRBAGS ARE NOT GOING TO GO OFF IF AN ACCIDENT HAPPENS BECAUSE SOMETHING IS OBVIOUSLY WRONG WITH THEIR WIRING. SOMETHING NEEDS TO BE DONE ABOUT THIS BEFORE CHILDREN ARE THE ONES GETTING HURT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Dodge Journey