Dodge Journey Complaints (2009)

1,594 consumer complaints on file.

#10714167May 2, 2015
ELECTRICAL SYSTEM, VISIBILITY/WIPER
ALL THE VEHICLE DASH LIGHTS STARTED FLASHING, GAUGES BOUNCED TO 0 AND BACK, WIPERS WOULD ACTIVATE, AND VEHICLE MADE CHIME NOISE - REPEATEDLY. THE PROBLEM WILL SOMETIMES LAST ONLY FOR A FEW SECONDS AND OTHER TIMES FOR THE DURATION OF THE DRIVE, AND EVEN CONTINUING UPON STARTUP OF THE NEXT DRIVE. THIS PROBLEM WAS VERY INTERMITTENT TO BEGIN WITH AND NOW IS BECOMING MORE COMMON. I HAVE NOT BEEN ABLE TO FIND A SOLUTION AND THE DEALER ORIGINALLY TOLD ME THAT THEY COULD NOT HELP ME BECAUSE THEY COULD NOT DUPLICATE THE PROBLEM. THIS PROBLEM IS WELL KNOWN ON MANY ONLINE FORUMS AND IS A HUGE SAFETY CONCERN FOR MY WIFE AND CHILDREN. I BELIEVE THAT IT MAY BE AN ISSUE RELATED TO THE TIPM AND RELATED TO NHTSA ACTION NUMBER :DP14004. DODGE REALLY NEEDS TO RECALL THIS ISSUE, IMMEDIATELY. THE PROBLEM IS HAPPENING VERY FREQUENTLY NOW. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10713577April 29, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 11V139000 (ELECTRICAL SYSTEM) AND STATED THAT THE PART NEEDED WAS NOT AVAILABLE WITHIN A REASONABLE TIMEFRAME. THE DEALER DID NOT PROVIDE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER WAS CONTACTED AND COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10713371April 28, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR A RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 7/1/15*CN THE CONSUMER STATED THE VEHICLE WAS SCHEDULED TO BE REPAIRED ON SEPTEMBER 15TH AFTER RECEIVING THE SECOND NOTICE. UPDATED 9/15/015 *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10712746April 24, 2015
ENGINE AND ENGINE COOLING
CAR STARTED SMOKING FROM HEATING HOSE BUSTING AND STARTED RUNNING HOT.... ALSO FRONT WINDSHIELD WATER DISPENSER NO LONGER WORKS.... TOLD DEALERSHIP CAR KILLS SOMETIMES WHILE DRIVING.... WAS TOLD A RECALL BUT PARTS NOT AVAILABLE... ALSO WHEN CAR IS PUT FROM REVERSE TO DRIVE AFTER COMPLETE STOP... IT JERKS AND ENGINE BANGS... GOT TOLD BLOCK AROUND ENGINE WALL.... ALSO NOT COVERED UNDER FULL EXTENDED WARRANTY...... SOMETIMES CAR WILL NOT START B/C OF IGNITION SWITCH WHICH SOMETIMES TAKES ABOUT 15 TRIES TO START CAR... OR HAVE TO PUT IN NEUTRAL TO START..... JUST TOTALLY DISAPPOINTMENT B/C I LOVE THE SIZE AND ALL MY AMENITIES IN MY SUV, HEATED SEATS, LEATHER, T.V., INIFINITY RADIO..... DEFINITELY DISAPPOINTMENT.... WENT WITH A DODGE AGAIN.... BC MY DURANGO SAVED MY LIFE.... AND I FELT SAFE IN ANOTHER SUV...... *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10712341April 23, 2015
ELECTRICAL SYSTEM, AIR BAGS
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (ELECTRICAL SYSTEM, AIR BAGS); HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 7/1/15*CN UPDATED 9/15/15*JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10706595April 20, 2015
POWER TRAIN
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. WHILE TRAVELING 35 MPH, THE TRANSMISSION FAILED. THE CONTACT STATED THAT SMOKE APPEARED UNDER THE HOOD AND FLUID LEAKED UNDERNEATH THE VEHICLE. THE CONTACT STATED THAT THE TRANSMISSION WAS REPAIRED PREVIOUSLY UNDER AN EXTENDED WARRANTY. THE VEHICLE WAS DIAGNOSED THE TECHNICIAN VERIFIED AN ISOLATED OIL LEAK TO THE POWER TRANSFER UNIT, AS THE CASE WAS CRACKED. THE POWER TRANSFER UNIT WAS REPLACED. . THE FAILURE MILEAGE WAS 33,166. UPDATED 7/14/15*CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10706700April 20, 2015
AIR BAGS, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THAT CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE DEALER STATED THAT THE PART NEEDED FOR REPAIR WAS NOT AVAILABLE. THE CONTACT MADE SEVERAL ATTEMPTS TO SPEAK TO THE MANUFACTURER; HOWEVER, DUE TO LONG HOLD TIMES, HAD YET TO SPEAK TO A LIVE REPRESENTATIVE. THE VEHICLE WAS NOT REPAIRED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10706319April 17, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10706369April 17, 2015
VISIBILITY/WIPER
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. WHILE IN PARK, THE WINDSHIELD WIPERS FAILED TO FUNCTION INTERMITTENTLY. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, WHO WAS UNABLE TO DIAGNOSE OR REPAIR THE VEHICLE. THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 110,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10705994April 16, 2015
AIR BAGS, UNKNOWN OR OTHER
12-26 2014 I OPENED UP A CASE NUMBER [XXX] NO ONE ANSWERED ANY QUESTIONS FOR ME. 03-05-2015 I OPENED UP ANOTHER CASE NUMBER [XXX] 06-20-2014 I RECEIVED A IMPORTANT SAFETY RECALL NOTICE WHICH STATES.... THE PROBLEM IS... UPON STATING YOUR VEHICLE THE FREQUENCY OPERATED BUTTON IGNITION KEY (FOBIK), MAY NOT FULLY SEAT IN THE "ON" POSITION. IF NOT FULLY SEATED, UNDER OPERATING CONDITIONS (FOR EXAMPLE BUMPY ROADS) THE FOBIK COULD INADVERTENTLY MOVE TO THE "ACCESSORY" MODE. THIS COULD CAUSE UNINTENDED ENGINE SHUT OFF AND THE PASSIVE RESTRAINT SYSTEMS, INCLUDING THE AIRBAGS TO SHUT OFF. THIS COULD INCREASE THE RISK OF A CRASH UNDER CERTAIN DRIVING CONDITIONS AND INCREASE THE RISK OF OCCUPANT INJURY DURING A CRASH. WHAT WE MUST DO TO ENSURE YOUR SAFETY... ONCE YOU RECEIVE YOUR FOLLOW UP MAIL IN THE SIMPLY CONTACT CHRYSLER WHICH I DID. UNTIL THIS REPAIR IS COMPLETED THE VEHICLE CAN BE DRIVEN. HOWEVER, AS A PRECAUTION ALL DRIVERS ARE ADVISED TO REMOVE ALL ALL OBJECTS FROM THE FOBIK (SUCH AS KEY CHAINS, ADDITIONAL KEYS). AND ENSURE THAT THE FOBIK IS SECURELY AND CORRECTLY ALIGNED IN THE "ON" POSITION AND NOT ALIGNED BETWEEN THE "ON" AND "ACCESSORY" POSITION BEFORE THE DRIVING THE VEHICLE. PLEASE HELP ME GET MY CAR FIXED. I AM VERY UPSET IT HAS TOOK OVER A YEAR TO RESOLVE. I BOUGHT MY BRAN NEW CAR OFF THE SHOWROOM FLOOR AND THEY CANNOT FIX IT FOR ME TO KEEP ME AND MY FAMILY SAFE ON THE ROADWAYS. I HAVE TO PAY A LOT OF MONEY EVERY YEAR KEEPING MY UPKEEP ON THE CAR TO MAKE AND KEEP IT SAFE (BECAUSE ITS THE LAW)! BUT YET CHRYSLER CAN KEEP PUMPING OUT NEW VEHICLES OFF THEIR PRODUCTION LINES BUT CANT SEEM TO TAKE PRODUCTION OFF THAT LINE TO BUILD THESE COMPONENTS THAT WE NEED FOR OUR VEHICLES! THIS IS RIDICULOUS!!! I WILL NEVER BUY ANOTHER CHRYSLER PRODUCT AGAIN, NOR WILL MY FAMILY!!! PLEASE HELP! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10706190April 16, 2015
STEERING
I HAD TO REPLACE POWER STEERING HOSE AS IT WAS FOUND LEAKING ON MY DODGE JOURNEY 2009. MY CONCERN CAME AFTER LOOKING AT 10V475000 CAMPAIGN WHERE IT SAY 2010 DODGE JOURNEY HAD SAME FAULTY PART, DO IT ALSO APPLIES TO 2009 DODGE JOURNEYS? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10705939April 15, 2015
ENGINE, ELECTRICAL SYSTEM
FOR ALMOST A YEAR THE DOESN'T START WHEN IT DOESN'T WANT TO I GET IN THE CAR AND EVERYTHING LIGHTS UP AND THE ENGINE JUST CLICKS I'VE HAD THE STARTER REPLACED THE BATTERY THE SOME MODULE WITH NEW KEYS THE SHIFTER AND NOTHING HAS HELPED IM AT A LOSS THE CAR HAS BEEN TOWED MORE TIMES THAN I CAN COUNT I'VE BEEN STUCK WITH MY CHILDREN IN DARK PARKING LOTS FAR FROM HOME IT HAPPENS WAY TO MUCH AND THE FACT THAT THEY CANT FIX THIS PROBLEM IS RIDICULOUS NO ONE SHOULD HAVE TO DEAL WITH THIS I HAVE NOW BEEN IN A RENTAL FOR 3 WEEKS IM SICK OVER THIS I LOST MY CAR IN SANDY AND BOUGHT THIS STUPID ONE TO REPLACE THAT AND NOW IM TRYING TO FIX MY HOME AND A CAR I PAY CASH FOR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10705565April 14, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT THE VEHICLE STALLED SEVERAL TIMES WITHOUT WARNING. THE KEY FAILED TO TURN OVER IN ORDER TO RESTART THE VEHICLE. THE CONTACT HAD THE VEHICLE TOWED TO A DEALER MORE THAN THREE TIMES DUE TO THE FAILURE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 11V139000 (ELECTRICAL SYSTEM) AND STATED THAT THE PART NEEDED WAS NOT AVAILABLE. THE DEALER DID NOT PROVIDE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER WAS CONTACTED AND COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 75,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10705671April 14, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. WHILE DRIVING APPROXIMATELY 50 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE RESTARTED AFTER BEING PARKED FOR TEN HOURS; HOWEVER, THE FAILURE RECURRED ON SEVERAL OCCASIONS. THE VEHICLE WAS TAKEN TO THE DEALER AND THE CONTACT WAS INFORMED THAT THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 11V139000 (ELECTRICAL SYSTEM). THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 85,000. UPDATED 5/18/15*CN UPDATED 10/5/2017*CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10705240April 12, 2015
ELECTRICAL SYSTEM
RANDOM ELECTRICAL ISSUES WHEN EITHER THE (1) DRIVERS SIDE DOOR IS OPENED WHEN THE CAR IS RUNNING, OR (2) WHEN THE CAR IS FIRST STARTED. WINDSHIELD WIPERS START GOING, ALL THE PANEL LIGHTS START BLINKING, INTERIOR SOUNDS BEEPING, AND GAS INDICATES ON EMPTY. THIS CONTINUES UNTIL THE CAR JUST DECIDES TO STOP. I AM AFRAID I AM GOING TO HAVE A TOTAL ELECTRICAL FAILURE WHILE DRIVING. I HOPE AND PRAY THIS BECOMES A RECALL SOON. IT'S VERY SCARY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10704902April 10, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 11V139000 (ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE CONTACT STATED THAT MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 5/29/15*CN UPDATED 9/17/2015 *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10704914April 10, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. WHILE IN PARK, THE VEHICLE FAILED TO START. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 11V139000 (ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10704936April 10, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 11V139000 (ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10693522April 8, 2015
AIR BAGS, ELECTRICAL SYSTEM
2009 DODGE JOURNEY. CONSUMER WRITES IN REGARDS TO WIRELESS IGNITION RECALL NOTICE ISSUES. *SMD THE CONSUMER HAS BEEN UNSUCCESSFUL AT GETTING THE RECALL WORK DONE. THE DEALER WILL NOT RETURN HIS CALL. RECALL # 14V373000. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10704293April 7, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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