Dodge Journey Complaints (2020)

66 consumer complaints on file.

#11649536March 20, 2025
VISIBILITY/WIPER
back up video camera upside down. first it was a camera with a line through it; now it is upside down.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11634099January 4, 2025
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
In July of 2024 I had to brake to avoid striking a deer. My ABS and Traction Control light came on in the dash, and my cruise control stopped working. I took the vehicle to the dealership and they said the HCU and ABS Modules were bad, but the ABS Module was no longer made by Chrysler, and it wasn't available aftermarket. I contacted Stelantis and they said the ABS module was under "Engineering Review" and not available. I received an email in September indicating the part was now available and it was being shipped to my dealership. I never heard back from the dealership, and I called them back on December 17th. The parts manager said his computer indicated again that the part was unavailable and it had been discontinued on October 14th, 2024. He sent me a screenshot of the order screen showing the part was discontinued which I've attached below. I recontacted Stelantis on December 23rd and they started another case (Case #[XXX]) and a case manager would call me back within one working day. I called Stelantis back on January 3rd and spoke with "Edward" who said my case was never assigned and he was going to "expedite" the case (as every other person I had spoken to previously said) and that a case manager would contact me within one working day. As of now, I have not heard back. My ABS brakes and Traction Control (Federally mandated safety equipment since 1998) are inoperable and according to Stelantis, the ABS module is no longer made and there are no aftermarket replacements. My Cruise Control does not work either and I don't know if any of the other safety features are affected. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11631354December 18, 2024
UNKNOWN OR OTHER
My retentioner bolts broke off in my motor and nobody can explain why this happened. Belt wasn’t broken and the actual retioner wasn’t broken. I wasn’t going but about 25 to 30 mph because I was getting on a off ramp.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11628123December 1, 2024
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
Heater hose malfunction. No issues spotted but within 24 hours the car began to smoke and the hose obtained a leak and leak anti freeze while driving the entire hose blew up while car was in motion and came to a complete overheated stall in the middle of a busy intersection. I had to throw hazards on and could not exit the vehicle due to heavy traffic and unsafe conditions. No warning lights for a leak or empty reservoir where coolant goes. At blow up the antifreeze flushed to the engine and all oil flushed to the radiator cause an immediate engine block. No recalls for this hose but plenty of research on the hose needing to be removed and replaced with the previous version shaped as a letter Y. Purchased this vehicle brand new 3 years ago only 12 miles kept up with oil changes and new tires only issue I've ever had kept up with annual flushes and maintenance as well. This part could have cost me my life in that intersection and central dispatch had to be called to stop traffic vehicle towed for $230 and repairs over $10,000 for a new engine. Now being charged $22,000 the remaining balance on the vehicle for damages beyond my control that should have been a recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11627980November 29, 2024
ELECTRICAL SYSTEM, EXTERIOR LIGHTING, VEHICLE SPEED CONTROL
Since I have owned this vehicle, the wiring for the backup camera has been wrong since purchase. The image is fuzzy, sometimes non-existent, and if it is it is upside down. The radio works when it wants to. The headlights keep filling with moisture no matter how many times I get it fixed. The windshield wiper will no longer spray the fluid to clear the windshield (after about owning it for a year) and the speedometers have been off since purchase. I bought the car brand new and just found out you’re supposed to report this stuff here. Please look into these issues with this vehicle, as the previous journey years also had the majority of these issues and have had those parts recalled.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11616398September 25, 2024
UNKNOWN OR OTHER, ELECTRICAL SYSTEM, LANE DEPARTURE: BLIND SPOT DETECTION
Backup camera works when it wants to. Most times it's upside down, or staticky. Dealership says the only fix is to replace it, but we can't afford that. It's a safety hazard.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11614970September 16, 2024
BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
Approximately two weeks ago, my back up camera, which is located on my rearview mirror started flickering off and on and then it flips upside down and I’ve done some research on the Internet and it says that a lot of people has had this issue with the Dodge journey in the back up camera so I find this to be a safety issue and I believe this is something that Dodge should be fixing for their consumers
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11612286September 3, 2024
AIR BAGS, SEAT BELTS
The passenger seat belt is popping out from the wall of the car
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11608247August 13, 2024
BACK OVER PREVENTION, ELECTRICAL SYSTEM
The contact owns a 2020 Dodge Journey. The contact stated that while reversing, the rearview camera image was displayed upside down, sideways, and occasionally blank. Additionally, the pedestrian warning system was inoperable. There was no warning light illuminated. Additionally, the contact stated that front driver's side window failed to roll down or roll up while engaging the power door window switch. The dealer was notified of the failure and informed the contact that the VIN was not included in a recall. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11595410June 20, 2024
UNKNOWN OR OTHER
Backup camera is upside down. At first it would go in and out or be upside down and now it’s just upside down on the rear view mirror
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11593701June 11, 2024
UNKNOWN OR OTHER
My rear back up camera most of the time does not work. Sometimes it will work then mid backing up it will go black or show the picture upside down or have green lines in it. I have had this vehicle since 11/2021 and the camera started doing this in 2022. I feel like it is a safety issuse as it is hard to see in the rear view mirrors when backing up.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11589361May 17, 2024
ENGINE, UNKNOWN OR OTHER
Backup camera blurry, or no image, or upside down.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11584225April 20, 2024
ELECTRICAL SYSTEM
I backed out of a parking spot at work and the backup camera was working fine. A little over an hour later I was backing out of the driveway and the backup camera display had rotated 180 degrees and was upside down. It has been upside down since.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11574999March 2, 2024
ELECTRICAL SYSTEM
Rear back up camera upside down sometimes flashes in and out or just black at times.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11571253February 10, 2024
STEERING
Driving down the road and when I try to make a right turn the car does not want to turn, it’s as if there’s no power steering. The fluid is not getting to the right side rack and pinion. The older models had a recall for this same issue and now my year model is having the same exact problem. It was not expected so it was difficult to turn into my own lane of traffic. Took it to a dodge dealer ship and they recommended replacing it but since it’s not covered under my certified preowned warranty it has to wait. No warnings no lights nothing but shock
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11550185October 16, 2023
UNKNOWN OR OTHER
I have brought the car to the dealership three times. It stalls and hesitates when accelerating. The dealership cannot recreate the issue because it only happens after you've been driving all day running errands and they don't have anyone that can duplicate the problem. It has stalled on me several times in traffic are leaving fast food. Restaurants with my grandchildren installed across three lanes of traffic and when backing out of the driveway it stalled on the highway. The dealership explained to me that this particular motor consumes oil and goes into a protection mode. There are no check engine lights. Are any warning lights that ever come on in the vehicle. I only have 33,000 mi . I was explained to me that I need to start checking my oil about every thousand miles but that is just a manufacturer's defect in the motor and it just consumes oil. That was told to me by Benjamin ,My service advisor at Ralph Sellers Dodge Chrysler Jeep I'm now scared to drive my vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11547001September 27, 2023
UNKNOWN OR OTHER
Backup camera goes out while you are going in reverse. Goes in and out and doesn’t work.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11540595August 24, 2023
EXTERIOR LIGHTING
We fixed the driver-side headlight has moisture inside for $189 on 08/01/23. Now, the passenger-side headlight has moisture again. We think that the headlights must be defective headlight. Would you please check that?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11534132July 24, 2023
TIRES:TREAD/BELT
The contact owns a 2020 Doge Journey equipped with Nexen tires, Tire Line: N PRIZ RH7, Tire Size: 225/65/R17, DOT Number: UAHT1AKL4019. The contact stated that while driving at an undisclosed speed, the rear driver’s and passenger’s side tread belt failed. Upon inspecting the vehicle, the contact became aware that there was a bubble on each tire. The vehicle was taken to a tire shop where it was determined that the tires needed to be replaced. The vehicle had not been repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 26,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11528227June 21, 2023
UNKNOWN OR OTHER
About 4 months ago, the Backup camera image began showing up either upside down or flashing upside down on and off the screen. Also. The Bluetooth does not always stay engaged and will randomly disconnect and then reconnect your phone even while driving.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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